How can i add points after purchase?

[MeilaniC]

My boyfriend bought me some makeup from Sephora recently as Christmas gifts. He mentioned his phone number instead of mine at the cash registers. He doesn't have an account, he just thought I used his phone number when I made one. My questions are: 1. Supposedly, it's a lot of points. He and especially I don't want the points to go to waste, so would I be able to add the points from his purchase to my account? 2. I don't know what makeup he bought me, and he doesn't want to show me the receipt until after Christmas, because it'd spoil the surprise. Do the points expire, or do they have a time limit before they can't be added to an account anymore? Thank you in advance!!

[Anonymous]

Thanks!

[MamabearMoe]

I am having the same issue. Please help:) much appreciated 

[LaurieBT]

Hi @MamabearMoe,

I'll send you a message to assist!

Best,

Laurie

[Tina554]

I have the same problem, Sephora said their in-store reward system was down and to add the points when I get home. How do I add them?

[JaneanBT]

Hi @Tina554,

I will send you a private message so I can assist you with this. Thanks! 

Best Wishes,

Janean

[Melanie3000]

I'm having the same issue and would like to add my points to my account from a receipt. Please help! 

[DaneeBT]

Hi @Melanie3000,

I'll send you a PM to help!

Always,

Danee

[gretchleigh]

I'm having the same problem - I recently bought a Sephora gift card & hadn't yet registered my online account. Is there any way I can still redeem my "points" for a previous purchase? Thanks!!

[DaneeBT]

Hi @gretchleigh,

Sorry for the confusion! We do not credit points for Gift Card purchases. However, when the Gift Card is redeemed, the points will be credited to your Beauty Bank. I hope this clarifies!

Always,

Danee

[slmarsh]

I'm having the same problem! I was just in the store and couldn't get the app to come up and I didn't want to hold up the line to wait on it.

[LaurieBT]

Hi @slmarsh,

I'm happy to assist! I’ll send you a message shortly.

Best regards,

Laurie

[Anonymous]

Hi! I am having this issue too, may I get some help please? I have the bill, but the cashier lady misspelled my name/email address when did the registration for me. 

[DaneeBT]

Hi @Anonymous,

Sorry to hear that! I'll send you a PM to help!

Always,

Danee

[Mbermadisor]

Hello! I too am wondering how to add points from a gift purchase - gotta love those boyfriends who are told to use our accounts but then get confused and either don't do it or forget to!

[DaneeBT]

Hi @Mbermadisor,

I'll send you a PM!

Always,

Danee

[ahil]

I also have my receipt but I'm not sure how to get my points into my beauty insider account. Help please!

[JaneanBT]

Hi @ahil,

I will send you a private message so I can further assist you. 

Best Wishes,

Janean

[SanB06]

Oh boy I didn't know this was a commom problem! My mom in law bought a ton of stuff giving my number but my account was not created online till then. Is there any way I can hope to get the points for those products? I have most of the products still in use. 

SEPHORA COLLECTION Make No Mistake Foundation & Concealer Stick 6 Hickory 

[LaurieBT]

Hi @SanB06,

I'll send you a message shortly for more information so that I can take a look further. Thanks!

Best,

Laurie

[SanB06]

Hi @LaurieBT 

I have just sent a message.

Thanks for getting in touch.

[Anonymous]

Hi! I have the same issue here, could anyone please tell me? (is it different for sephora fr?)

thank you! ❤️