How can i add points after purchase?

[MeilaniC]

My boyfriend bought me some makeup from Sephora recently as Christmas gifts. He mentioned his phone number instead of mine at the cash registers. He doesn't have an account, he just thought I used his phone number when I made one. My questions are: 1. Supposedly, it's a lot of points. He and especially I don't want the points to go to waste, so would I be able to add the points from his purchase to my account? 2. I don't know what makeup he bought me, and he doesn't want to show me the receipt until after Christmas, because it'd spoil the surprise. Do the points expire, or do they have a time limit before they can't be added to an account anymore? Thank you in advance!!

[LaurieBT]

Hi @Anonymous,

I'm happy to help and I'll send you a message shortly.

Best,

Laurie

[Christmasjunkie]

I am having this same issue! Anyone able to help?

[JaneanBT]

Hi @Christmasjunkie,

I will send you a private message. 

Best Wishes,

Janean

[talys]

im having the same problem right now, I created my account about an hour after my recent purchase and I can't see where to add it into my purchase history

[keelybt]

@talys I will send you a PM to help. 

[AmandaKEllsbury]

Hi I’m having the same problem! 

I have gift receipts for the Christmas gift my husband bought me that he didn’t put my account on cause he didn’t want me to see what he bought! 😞 

[DaneeBT]

Hi @AmandaKEllsbury, 

I'm sending you a PM.

Always,

Danee

[SKRai]

Hi,

I created my BI account at the Sephora store while making a purchase, but for some reason the store representative did not add this record this purchase against my BI account. Can someone please tell me how can I get reward points for the purchase I made?

Thank you in advance!!

[DaneeBT]

Hi @SKRai,

I will send you a PM!

Always,
Danee

[ZincPenny]

Hello! 
I am having a similar issue. I made a purchase before I made an account. Now that I’ve made an account that purchase is in my purchase history, but I did not receive any points for it. Will I get point for this purchase?

[DaneeBT]

Hi @ZincPenny,

I can assist you! I'll send you a PM in just a moment.

Always,
Danee

[emilyyu6096]

Hey! 

I have the same issue too! I purchased a $100 gift card and forgot to tell them I'm a beauty insider, I kept the receipt and I'm wondering if there is any way for me to add the points to my account. 

[JaneanBT]

Hi @emilyyu6096,

If you purchased a gift card, you do not receive points for that purchase. When a purchase is made using the gift card, you receive points. I hope that clarifies. 

Best Wishes,

Janean

[mshales]

This happened to me recently as well!! Anyone know how to attach the purchase to my account?

[DaneeBT]

Hi @mshales,

I will send you a PM to assist!

Always,
Danee

[Anonymous]

Hi, I’m also having the same problem. Could I also get some assistance?

[JaneanBT]

Hi @Anonymous,

I will send you a private message.

Best Wishes,

Janean

[jakkk]

Im having the same issue i have my receipt from yesterday , need to add my points , i forgot i had an account 

[JaneanBT]

Hi @jakkk,

I will send you a private message so I can assist you with this.

Best Wishes

Janean

[Anonymous]

I have the same issue. I just made an online purchase as a guest and then made an account. How do I redeem my points?

[DaneeBT]

Hi @Anonymous,

I'll look into this then send you a PM!
 

Always,

Danee