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199,424 Posts
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Sephora glitch
There are no samples showing since yesterday and it is taking so long to
add in cart and also app is not loading properly
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1
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1 Reply
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Re: Sephora glitch
@janvi1, I'm sorry to hear this! It looks like your private messages are
turned off, and you can adjust your preferences in your Community
settings (on the browser only, not the app). If you would lik...
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Valid address
Spoiler (Highlight to read) I have ordered several times with the same
home address. Now I can not place my order because I get a message
saying that you are "unable to verify your address as valid h...
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1
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1 Reply
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Re: Valid address
@RosaRF, I'm sorry to hear this! It looks like your private messages are
turned off, and you can adjust your preferences in your Community
settings (on the browser only, not the app). If you would lik...
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Can't go to return page
I clicked on the return link my order arrived email and through my order
history, but both times it gave the error message 'Invalid URL. Please
initiate return on the correct locale and portal.' I use...
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3
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3 Replies
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Re: Can't go to return page
@honeybbre oh no! It looks like your private messages are currently
turned off. You can adjust your preferences in your settings on a
browser, not the app. Please send me a private message with your o...
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2
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2 Replies
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1 Reply
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Re: Can't go to return page
@itsprinprin It looks like your private messages are currently turned
off. Please send me a private message with your order number or you can
contact us by phone at 1-877-737-4672 or through our live ...
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0 Replies
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3 Replies
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Re: Deleting a review
@jsad70172 I see that you have reviewed an Estee Lauder moisturizer and
a concealer. Which one would you like removed?
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2
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2 Replies
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1 Reply
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Re: Deleting a review
@jsad70172 I have removed it for you. It may take up to 24 hours to come
down from our site.
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Gift Card Data Security
I have had this gift Card for years. I revealed the pin yesterday to
check the balance through the app and it was 25$ at 10 am. The gift Card
was in my office all day with me. I went to use it at midn...
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1
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1 Reply
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Re: Gift Card Data Security
@Sara3439, I'm sorry to hear this! It looks like your private messages
are turned off, and you can adjust your preferences in your Community
settings (on the browser only, not the app). If you would l...
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0 Replies
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14 digit gift card
I received a gift card for Mother's Day and I went to use it today and
it only has 14 digits instead of the 16. It doesn't look like any were
scratched off it just looks like some are missing, like no...
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6
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6 Replies
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Re: 14 digit gift card
Yes, same issue. The card digits are not scratched off, it simply just
has 14 digits instead of 16. This is fraud on sephora’s part and they
are simply getting away with it. They are legally allowing ...
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1
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1 Reply
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Re: 14 digit gift card
@KH93, I'm sorry to hear this! It looks like your private messages are
turned off, and you can adjust your preferences in your Community
settings (on the browser only, not the app). If you would like ...
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0 Replies
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Re: 14 digit gift card
This is correct. I’m going through the same issue. The last three
numbers on my gift card are missing as well and we were not scratched
off. This was purchased from a store, but my fiancé no longer ha...
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0 Replies
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Re: 14 digit gift card
@vnssa86 Oh no! If you have the first 12 digits, we may be able to
locate it in our system. It looks like your private messages are
currently turned off. Please send me a private message with your gif...
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2
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2 Replies
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Re: 14 digit gift card
Your customer service isn't helpful either they dont have the power to
do anything about it.
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0 Replies
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Re: 14 digit gift card
Same issue over here! I got my mom a gift card for mother day, and she
has a 14 digit code, and the last two numbers disappeared. Sephora told
me they couldn't do anything about it. They tried to gues...
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0 Replies
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Combine Account
It seems that I have two separate Beauty Insider accounts and would like
to combine them. Can someone help me please? Thank you!
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1
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1 Reply
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Re: Combine Account
@Lotopawz We will be happy to help you combine them. It looks like your
private messages are currently turned off. Please send me a private
message with your registered email address and phone number ...
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0 Replies
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Helping Cancer Radiation Patients Feel Cared For – Seeking Support from the Beauty Community
Hi Sephora Community, I’m a Yale undergraduate student currently
volunteering in the Radiation Oncology department at the Yale Smilow
Cancer Hospital. This summer, I’ve been deeply moved by the courag...
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1
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1 Reply
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Re: Helping Cancer Radiation Patients Feel Cared For – Seeking Support from the Beauty Community
@ZEROD812 Thank you for all the great work you do! We are not currently
fulfilling product donation requests. To learn more about Sephora's
community engagement and giving, please visit: https://www.i...
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My Gift Card is Not Working
Dear Associates, I tried to redeem my gift card today but it keeps
saying invalid gift card, can someone assist me with this? Thanks!
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25
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25 Replies
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Re: My Gift Card is Not Working
Whatever worked for you to get this fixed, I'm super curious. It looks
like I'm totally out my money and nobody at Sephora can do anything
about it. I see so many posts about the same thing, not only on this
forum.
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1 Reply
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Re: My Gift Card is Not Working
@ChillSF I'm sorry to hear that! It looks like your private messages are
currently turned off. Please send me a private message with your gift
card number or you can contact us by phone at 1-877-737-4...
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Re: My Gift Card is Not Working
this is happening to me too. I have tried to call the support line but
they were no help. I went into 3 stores and all of them said the barcode
wouldn't scan. They seem to have genuinely felt bad abou...
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1
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1 Reply
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Re: My Gift Card is Not Working
@ChillSF I'm so sorry to hear about this! If you're having trouble
redeeming your eGift Card, I recommend contacting CashStar via phone at
(866) 286-1262 once more between 8am and 12am ET. When contac...
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Re: My Gift Card is Not Working
I’ve got the same problem and it says it’s invalid when I’ve typed it 10
times tell me if it’s worked for anyone and any techniques to do
it.thanks!
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2 Replies
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1 Reply
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Re: My Gift Card is Not Working
It only worked for me when I manually TYPED in all the numbers (gift
cards and pin). I had the same error message when coping and pasting in
the numbers (I even made sure there's no space when coping ...
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Re: My Gift Card is Not Working
Hi Elizbeth1972, Please review the tips listed below when using your
Beauty Insider 2014 Holiday Reward Card for an online order through
Sephora.com: • The 2014 Sephora Holiday Reward Card can be rede...
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14 Replies
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Re: My Gift Card is Not Working
I've tried everything to use my gift card, and I mean EVERYTHING. I will
manually type out every number, but it still says invalid code every
time@Anonymous wrote:Hi Elizbeth1972, Please review the ti...
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