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Post in Customer Support
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Error during transaction retrieval?

I placed a same-day order on the app today. I got a confirmation email but when I go into the app to check the details, I get “error occurred during transaction retrieval” and a blank screen. On my list of orders I see it’s processing but I want to be sure it went through. Any help?

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2 Replies

Re: Error during transaction retrieval?

@honeycolorvibes I removed the image with your order number as we do not recommend posting them publicly. I see that this order was placed successfully and is currently processing. 

Re: Error during transaction retrieval?

Thank you! Totally did not think about that when I posted. Appreciate the help!

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