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Post in Customer Support
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Do I have to be VIB status to receive my samples?

Every time I request samples with my order, I'm not getting what I asked for. In one order I didn't receive any sample that was requested.

Re: Do I have to be VIB status to receive my samples?

Hi @Nufritz

 

You don't need to have a specific Beauty Insider tier to receive samples. As @katgoulding mentioned, substitutions will be made for out of stock sample. This applies to the time the order is processing.

 

Beauty On, 

Mali

RE: Do I have to be VIB status to receive my samples?

That's happening to everyone right now. It's based off the package warehouse inventory level

Re: Do I have to be VIB status to receive my samples?

When Sephora runs out of samples, they substitute what you requested for what they have left on hand

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