Chat is Unavailable and Other Problems

[natharauz]

A few days ago I contacted myself with you about the unsuccessful authorization problem, you told me I had to call or chat, but now that's the problem, the chat is always unavailable and I can't call, I've been trying for 3 days and nothing. I need help, urgently!

[LaurieBT]

Hi @natharauz,

I'm so sorry for the trouble. If you'd like to get in touch via chat, you might need to click the chat area to activate it. Otherwise, we invite you to call us when you're able to. Thank you! 

Best,

Laurie

[natharauz]

I can't make a call, I would like to chat but it says that it is unavailable, it is urgent because when I made an order I got unsuccesful authorization and the payment was already made through paypal, I would like to know how to solve it to buy again, because I need the products, but if it is not possible, the return of the money to try again.