Can’t redeem scent certificate

[LyssaB00]

I got one of the Sephora favorite travel spray fragrance samplers, when I enter the code to redeem the scent I chose it tells me I have exceeded the number of redemptions allowed even though it is has not been redeemed. I see this same problem on other threads but no solution just PMs sent. 😞 I don’t live close to an actual Sephora store (just kohls Sephora) is there any online options for this??? 

I have had no problem redeeming any other coupon from the others but I see numerous people on the travel size ones that have had this problem…. 

[LaurieBT]

@LyssaB00, I'm sorry to hear this! It looks like your private messages are turned off, and you can adjust your preferences in your Community settings (on the browser only, not the app). If you would like to send me a private message with a clear photo of your voucher code and the name of the fragrance you'd like to redeem, I'll look into this. Alternatively, you may contact our live chat at https://www.sephora.com/beauty/contact-us or call 1-877-SEPHORA (1-877-737-4672). If the chat is unavailable, please keep the page open until the next agent becomes available. Thank you!

Best,

Laurie 

[obxdunks]

I received the Kohls Sephora Perfume Sampler Scent Certificate from my daughter today. I chose which perfume I wanted to order as my local Kohls did not have it in stock. I used the SKU for the perfume provided in the certificate along with the bar code coupon number. It showed I would only have to pay for shipping and tax, chose to pay with PayPal, and once I was switched over to PayPal it showed I had to pay $116. This was obviously not correct. So, I backed out and went back to the Kohls site, and was asked to re-enter the coupon code. I received a red message stating the code had already been redeemed. I did enter the code but I did not follow through and pay for the shipping. So, the item has not been ordered. How do I go about using the code to order my item if I can no longer use the code. I also do not understand why once I signed into PayPal I was being charged the full price. It should be fairly easy for Kohls or Sephora to check and see if my code was successfully used and the order placed.