Redeem scent certificate online

[caroline96]

Hi everyone! 
I’m trying to redeem a scent certificate online that I bought about a year ago. I thought you were supposed to put the code in the promo/reward box but when I did it said to enter it as a gift card. But it doesn’t have a pin so I couldn’t enter as a gift card. Does anyone know what to do??

thanks!

[iPTB]

Same issue. When I enter in the promo box, it says that I’m using a code already on order or something and doesn’t change the subtotal. 

[chaneywilson]

I am having the same issue with mine. I bought this for my daughter for christmas online and was so worried we would run into an issue when we tried to redeem in store. I brought the whole set (bag, cardboard cover, cardboard insert w/ info) into sephora today and let her pick out a perfume to redeem. However we learned that we needed a separate black voucher card to redeem. This was not in the gift set we bought—i checked numerous times and made sure we were prepared before going in store. I was so worried this would happen and I made sure we kept up with the original contents of this gift set. I also asked multiple employees before today and was assured it would be no problem (of course, not realizing i was missing the required voucher card). I have the receipts and email confirmation as well. 

[safl]

I'm also having the same problem! I just purchased one mini sets for my husband but when he opened it there was not a voucher inside. I asked a staff person at my local Sephora but they told me they couldn't do anything without the voucher. But there were no vouchers in either of the boxes!

[DaneeBT]

@safl I'm so sorry about that! If the set was purchased in store, we recommend contacting the Sephora store directly and request to speak with the Store Director for further assistance. I'm sorry for the trouble!

[Susiefw]

I'm having the same problem. I bought two mini sets for my little cousins but when they opened them there was no voucher inside. I asked a staff person at my local Sephora but they told me they couldn't do anything without the voucher. But there were no vouchers in either of the boxes! 😞  

[DaneeBT]

@Susiefw I'm sorry to hear that! It looks like your private messages are currently turned off. You can adjust your preferences in your settings on a browser, not the app. Please send me a private message with your order number and names of the sets or you may contact us via phone at 1-877-737-4672 or via our live chat for assistance. 

[DaneeBT]

@chaneywilson oh no! I'm sending you a PM. 

[AllMzKeke]

I am having the same problem. 🙄

[LaurieBT]

Hi @AllMzKeke,

My apologies! If you'd like us to look into this further, please send myself or any other Moderator a private message with more information. Alternatively, you may call 1-877-SEPHORA (1-877-737-4672) or contact our live chat > https://www.sephora.com/beauty/contact-us where we can further assist you. If the chat page shows it's unavailable, please stay on the page for a few minutes until the next agent becomes available. Thank you!

Best regards,

Laurie   

[crmursa]

I am having a similar problem but I do not know where the redemption code is located. My product was bought in store

[tashamo09]

I am having the same issue when trying to find the promo code on the black scent card in order to get mine...

[LaurieBT]

Hi @tashamo09,

I believe the promo code is usually in the bottom left corner of the voucher, and it typically begins with: U- 

It looks like your private messages are turned off. If you'd like to send me a private message with more details, I'll be happy to assist. Alternatively, you may contact our live chat at https://www.sephora.com/beauty/contact-us or call 1-877-SEPHORA (1-877-737-4672) where an agent can look into this for you. If the chat page shows it's unavailable, please keep the page open for a few minutes until the next agent becomes available. Thank you!

Best,

Laurie  

[DaneeBT]

@crmursa I'll send you a PM!

[modelitofrito]

I’m also having this issue, did anyone figure out how?

[DaneeBT]

@modelitofrito I'll send you a PM to assist! 

[MuahXOXO]

I am having the same issue with the Summer Vacay Mini sephora favorites sampler. It's saying my credit card or address isn't valid but you don't need a credit card for free samples

[LaurieBT]

Hi @MuahXOXO,

My apologies! Please chat here > https://www.sephora.com/beauty/contact-us or call 1-877-SEPHORA (1-877-737-4672) where a Beauty Advisor can help with placing your order with the fragrance voucher. 
 

Best,

Laurie

[MuahXOXO]

Okay. I tried there it's a chat is unavailable. I'll try another time I deleted all but one credit card off my account. Still not working. I have no clue what's happening. ( Unable to place your order. Please verify that your card information and billing address are correct.

If applicable, we have reversed any pending charges to your account.)

Ill keep trying though thank you

[LaurieBT]

@MuahXOXO, sorry, please keep the chat page open for a few minutes until the next agent becomes available.  

[TerinnE]

Having the same issue. My code won’t work and I have never used it. If I could get help with this that’d be great.