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Post in Customer Support
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BEWARE! Sephora Gift Card Fraud

Bought $50 Sephora gift card for a friend on Dec 10, 2023. My friend tried to buy Sephora products using the card for the first time on Dec 17, 2023. However, the cashier said that the balance on the card was $0, which was strange.

 

I called the number on the back of the card and apparently this exact same card was used in an online purchase on Dec 14, 2023. When I asked for more information on who that person was, customer service reps pushed back and said the didn't have access to that information. I asked if I can help report this fraud so that Sephora is aware and can look into it. The customer rep told me to go talk to the FTC. 

 

Reading online, this is a common issue with Sephora gift cards:

 

 

https://community.sephora.com/t5/Customer-Support/Gift-Card-FRAUD/m-p/6737910#M287735

https://community.sephora.com/t5/Customer-Support/Gift-card-fraud/m-p/6700729#M284278

https://community.sephora.com/t5/Customer-Support/Fraud-gift-card/m-p/6739669#M287924

https://community.sephora.com/t5/Customer-Support/Gift-Card-Fraud/m-p/6606392#M278621

 

This smells of internal fraud. why? because the back of the card was not even scratched off when i purchased it. how would anyone have access to the card number.

Re: BEWARE! Sephora Gift Card Fraud

Agreed! And they use within a couple of days of activation. They know it's an issue and refuse to do anything. I reported to FTC as well. 

Re: BEWARE! Sephora Gift Card Fraud

This is so frustrating currently going through the same thing I  bought a 50$ gift card that I was originally going to gift but ended up keeping it and when I tried using it yesterday balance was 0 

Re: BEWARE! Sephora Gift Card Fraud

@Lizbethriveera I'm sorry to hear that! I will send you a PM. 

Re: BEWARE! Sephora Gift Card Fraud

This just happened to me… received gift card as gift on 12/28 and rep told me it was used online 12/23.. the day the card was bought….. I also don’t have 16 digits only 13 please help 

Re: BEWARE! Sephora Gift Card Fraud

@daniiiaug I will send you a PM. 

Re: BEWARE! Sephora Gift Card Fraud

Can you please help me as well. I purchased a gift card and all they say is go to the store you purchased it from since you bought it from a third party there is nothing we can do. They made 4 purchases ONLINE and they still can’t help me 

Re: BEWARE! Sephora Gift Card Fraud

current situation, wack sephora couldn't even tell me any information.

I had fraud with a target gift card and they were able to tell me what day and what it was used for.

What ended up happening?

Re: BEWARE! Sephora Gift Card Fraud

I am going through the same thing.  I bought a $50 gift card for my niece, and she went to use it and they said it was depleted already.  The last 4 digits of the card are missing. I am calling the 800# on the back of the card and they are acting very sketchy and unhelpful.    

Re: BEWARE! Sephora Gift Card Fraud

Hi @DianeD77,

 

My apologies! I'll send you a message for more information shortly.

 

Best regards,

Laurie 

Re: BEWARE! Sephora Gift Card Fraud

The same thing just happened to me too. Got a $50 gift card on may 19 and tried to use it may 22 and it was zero balance 

Re: BEWARE! Sephora Gift Card Fraud

@eunjoolee I will send you a PM. 

Re: BEWARE! Sephora Gift Card Fraud

I had the same situation happen today. I bought the card on 12/8, it was drained to -0- on 12/13 but I still have the card and the package and stickers are untouched. A manager at Sephora's help line told me there is a known scam running but wouldn't do anything.

 

With the number of complaints easily found online, this smells like an inside job for sure...

 

Is there any resolution here?

Re: BEWARE! Sephora Gift Card Fraud

Same thing happened to me today!

Re: BEWARE! Sephora Gift Card Fraud

Hi @lk32,

 

I'm sorry to hear this! I'll send you a message.

 

Best,

Laurie 

Re: BEWARE! Sephora Gift Card Fraud

@Caelleai I'm sorry to hear that! I will send you a PM. 

Re: BEWARE! Sephora Gift Card Fraud

@TriHan I'm sorry to hear about this experience. I will send you a PM. 

Re: BEWARE! Sephora Gift Card Fraud

hi! i also have the same problem as well. i had an 100$ gift card and it said it didnt cover the cost in my cart (which is did) so i deleted an item, went back to checkout and it said my gift card had 20 cents left

Re: BEWARE! Sephora Gift Card Fraud

this exact thing happened to me today. I went to sephora to use my gift card for the first time today and they said my balance was 0$. I contacted costumer service they said they can’t do anything about it or offer any replacements. This was a graduation present and i’m not even sure what to do now…

Re: BEWARE! Sephora Gift Card Fraud

Hi @melissaarroyo,

 

I'm sorry to hear this! I'll send you a message shortly.

 

Best regards,

Laurie  

Re: BEWARE! Sephora Gift Card Fraud

Hi @mikaylafriesen,

 

I'm sorry to hear this and I'm happy to take a look further. I'll send you a message shortly.

 

Best,

Laurie 

Re: BEWARE! Sephora Gift Card Fraud

Laurie, Can you please send me a PM? This just happened to me.  My dad sent my 8 year old daughter a gift card and it wound up arriving with $0 and customer service told me there were 5 transactions 5 days before the card even arrived me us in the mail.  Thank you!

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