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199,309 Posts
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Real or scam?
I recently started posting my beauty and lip product photography on
Instagram, and I added my email to my bio for potential opportunities.
This morning, I received an email from someone using the addr...
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Re: Real or scam?
@Meeya2pretty I can confirm that is not one of our email addresses. I do
not recommend responding or sharing your personal information. I may
also suggest reporting the email as phishing. Thank you!
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Sephora Employees, Do you ever hand out free gift cards?
Today I spent a $50 gift card at Sephora. I used all of it and the
employee even threw it away for me. Tonight I was taking all my stuff
out of the bag, and I noticed something on the back of the rece...
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Re: Sephora Employees, Do you ever hand out free gift cards?
@ChickenGurlie I recommend contacting the Sephora store directly for
more information! It's possible they were hosting a store promotion.
Also, it looks like your private messages are turned off. You ...
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Issues with an undelivered order.
I’m having issues with an order that has not arrived. The shipping
company has verified that Sephora did not provide the apartment number
for my order, and Sephora’s customer service is refusing to re...
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Re: Issues with an undelivered order.
@SandyElena I'm sorry to hear about this! It looks like your private
messages are turned off. You can adjust your preferences in your
Community settings (on the browser only, not the app). Please send...
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Online Orders- Free Sample Issues
Hello, I have been having issues with the free samples for four of my
Sephora orders. Usually, the sample is not included at all. But, in my
most recent order samples that I did not ask for were included.
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Re: Online Orders- Free Sample Issues
@onlyskindeep123 Sorry to hear that! Please note, substitutions will be
made for out of stock samples. This typically happens if the samples you
selected at checkout are not available at the time your order is being
packed.
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Re: Samples
Hi @janj907 I recommend contacting the Sephora store for more
information! They should have them available at the cashwrap but please
note they will be available while supplies last.
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Charged for no order
Spoiler (Highlight to read) Hi, I just got charged for ordering a lip
gloss but the order didn’t even go thru and it said error on Sephora. My
bank however was charged $20.. how do I get a refund or my order?
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Re: Charged for no order
@manny66 Sorry for the confusion. I see that your order from 7/12 was
successfully placed and it has been shipped!
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Change Phone Number
How can I change my phone number ? I'm looking the way to do it but I
can't find the option.
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Re: Change Phone Number
@Jonhnemesis It looks like your private messages are turned off. You can
adjust your preferences in your Community settings (on the browser only,
not the app). Please send me a private message with yo...
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Gif card
Please I bought a gift card from wallgreens and I mistakenly scratched
out some of the numbers and pin What do I do ?
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Re: Gif card
@canute You should still be able to redeem your gift card in store! For
more information, please contact your local Sephora store directly.
Regretfully, the full gift card and pin numbers are required to redeem
online.
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Sample
I ordered 3 times and every time they put all wrong samples I got 5
samples wrong and just one exact this is very frustrating every time
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Re: Sample
@janvi1 It is likely that they were out of stock at the Distribution
Center where your order was shipped from but may still be available at
our other Distribution Centers.
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Re: Sample
@janvi1 I'm sorry to hear that! Please note, substitutions will be made
for out-of-stock samples. If the samples that you selected at checkout
are not available at the time your order is being packed,...
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Can't find my previously posted reviews!
Until a few weeks ago, I was able to easily find and check my reviews on
my community profile. However, today I can’t locate them at all—they
seem to have disappeared. I can't seem to find my reviews ...
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Items missing/item i didn't order
Spoiler (Highlight to read)Items missing/item i didn't orderItems
missing/item i didn't orderMy previous order was split into two
shipments. One of the packages came with an item that I ordered
(first...
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Re: Items missing/item i didn't order
@karmarose Sorry to hear about this! It looks like your private messages
are turned off. You can adjust your preferences in your Community
settings (on the browser only, not the app). Please send me a...
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Re: Items missing/item i didn't order
@karmarose I received your PM and will be responding shortly.
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Racial profiling
Be careful if you are a black man shopping in their Rideau center
location in Ottawa. They watch you.I would recommend shopping at their
other location in Ottawa to avoid the security guard in that store.
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Re: Racial profiling
@Veganface, I am so sorry to learn of your experience. It's our goal to
make sure everyone feels welcome at Sephora, and we appreciate you
bringing this to our attention. It looks like your private me...
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Re: Racial profiling
@Veganface Please send Laurie a private message with the requested
information. Thank you!
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Re: Date of birth
@Nav098, I'm sorry for our delayed response! I'm glad to see you were
able to redeem your birthday gift.
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10% text not working
Hello, I am trying to sign up for the text coupon however I am not
receiving the texts. Thank you
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Re: 10% text not working
@LucidArchive, I'm sorry to hear this! It looks like your private
messages are turned off, and you can adjust your preferences in your
Community settings (on the browser only, not the app). If you wou...
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Review not posting
My review isn't posting for topbox La Mer renewal oil Its been over 72
hours and won't let me write another
onehttps://www.sephora.com/ca/en/product/the-renewal-oil-P508882?skuId=2714111&icid2=products%20grid:p508882:product
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Re: Review not posting
@Deekaii I'm sorry to hear about this! It looks like your private
messages are turned off. You can adjust your preferences in your
Community settings (on the browser only, not the app). If you're not ...
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Package delivered to wrong address
My second package was delivered to the wrong house. I did not receive
it. I have doorbell camera to prove no ups worker dropped off any
package at that time. Also, the picture ups worker took is not m...
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Re: Package delivered to wrong address
@bellec79 I'm sorry to hear you haven't received your package! It looks
like your private messages are turned off. You can adjust your
preferences in your Community settings (on the browser only, not ...
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Horrible Attitude and why offer FedEx pick up at fed ex office if shipping via OnTrac?
Sephora has gone down hill fast-I have the transcript of my chat with
customer service if anyone cares to see it. 1) Shopper at Sephora since
2012 and I’m a Rouge member—I spend thousands of dollars e...
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Re: Horrible Attitude and why offer FedEx pick up at fed ex office if shipping via OnTrac?
@monicachu I am truly sorry to hear about this experience and thank you
for bringing it to our attention. It looks like your private messages
are turned off. You can adjust your preferences in your Co...
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Anyone else keep getting the sign in prompt when you click place order?
I have restarted my computer, cleared cookies, deleted my order, signed
out, signed in....everytime I click place order, I get prompted to sign
in again. Even though I am signed in. Any suggestions?
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