20% off code not working

[meghancon]

I received a 20% off coupon in the mail, but when I input the code online I get an error code: 

Sorry, this offer is only available for select Beauty Insider members. If you have multiple accounts, this offer may be assigned to another account.

I am signed in to my account.

How can I get the code to work? It expires 3/16/25

[keelybt]

@meghancon I'm sorry to hear that you are having trouble! Please contact us by phone at 1-877-SEPHORA (1-877-737-4672) or through our live chat and a Beauty Advisor will be happy to assist you with this> www.sephora.com/beauty/customer-service