20% off code not working

[kamber17]

i received a 20% off discount code in the mail and it won’t let me use it. it goes from the 6th to the 16th but every time i put in the code it says that it’s for select insiders only and that it must be for another sephora account but i only have one sephora account.

[sjddisney]

I’m having the exact same issue. 😞

[DaneeBT]

@sjddisney  It looks like your private messages are currently turned off. Please send me a private message with your registered email address and a clear photo of the mailer or you may contact us via phone at 1-877-737-4672 or via our live chat for assistance. Thank you!

[sjddisney]

Can you tell me how to turn on private messaging? When I reached out to customer service their solution is to order and they’d reimburse. Doesn’t sound like an acceptable solution. 

[DaneeBT]

@sjddisney You can adjust your preferences in your settings. Thanks! 

[LaurieBT]

Hi @kamber17,

I'm sorry to hear this! It looks like your private messages are turned off, and you can adjust your preferences in your Community settings. If you would like to send me a private message with more details, I'll be happy to look into this. Alternatively, you may contact our live chat at https://www.sephora.com/beauty/contact-us or call 1-877-SEPHORA (1-877-737-4672). If the chat is unavailable, please keep the page open until the next agent becomes available.

Best regards,

Laurie  

[CynthieLu]

I would suggest trying to reach out to customer service @kamber17