$100 rouge reward

[Magana88]

Anyone know how the 100 rouge reward works. I have 2500 points and I’m just wondering how you use it

[jennmarie123]

I'll buy that sultry palette from you if you are still stuck with it? 

[KKiera22]

Why wouldn't you just purchase something you use often and know that you like? It's not that difficult.

[anniepetey]

I think I would have if Sephora was upfront about the policy instead of hiding it in the fine print that your return only gets a fraction of the cost back to you when you use it. What a shame on them!

[damechevalier]

I would honestly just have someone else return it for you without a receipt. Unless...does Sephora give back points if you return something if you used that $100 rewards to purchase the item? Their main competitor does that with their rewards points.

[Helencc]

Wow I had no idea it is only available in limited amount. I think it's so weird that they do that and it seems like even if you get the reward, the code doesn't work. That's very disappointing.

[MaliBT]

Hi @Helencc, 

The code should work once this is emailed to you after redemption. If you have trouble with the code I would reach out to Customer Service. 

-Mali 

[teenageparasite]

Can you use it to buy a gift card?

[HelenBT]

Hi @teenageparasite,

The Rouge Reward can only be used on merchandise items. Merchandise does not include e-gift cards, gift cards, a FLASH Shipping subscription, a Play! Subscription, taxes or shipping. I hope this clarifies! Thank you.

-Helen

[aantic]

Helen,

Can we redeem more than 1 $100 reward and use both on the same purchase in store?

[HelenBT]

Hi @aantic,

If quantities allow you are able to redeem more than one Rouge Reward! Only one Rouge Reward can be used per transactions at this time. I hope this helps! 

-Helen

[Heather7236]

So if you purchase something with the 100 dollar reward and it doesn't match your shade (foundation or concealer)  then you cant exchange it for a color that does?

---

@HelenBT wrote:

Hi @aantic,

If quantities allow you are able to redeem more than one Rouge Reward! Only one Rouge Reward can be used per transactions at this time. I hope this helps! 

-Helen

---

[maudecan]

If you read the terms and conditions for the $100 rouge reward, all items purchased with the reward are final sale. I just redeemed 5000 points for 2 rewards, and I am just going to stock up on my favourites. Another thing some people might not realize is that you have to use the whole $100 at once, it’s not like a gift card which will save the remaining balance. All the info is in the T&C though nobody should really have an issue. 

[KKiera22]

Obviously you wouldn't purchase something you don't know matches. Do you not have a go-to foundation that you already use? Buy something that you know you love that you use often.

[Mary092]

My advice would be to go to your local Sephora and try the foundation shades out there. Once you find your shade, go to the app/online site and select that color and add to your basket. I was told that no exchanges or refunds are allowed so I thought this would be a great way to try new products for free, but also knowing what to expect at the same time so you don't lose it all for nothing. 

[edubya]

I was wondering, too. I was able to snag TWO thinking I would treat myself this holiday season but it says they are "ordered" but nothing else. I never got an email to activate them. Bummer. 

[damechevalier]

you should call them and make sure you get your rewards! That's a lot of money/rewards to lose out on!

[keelybt]

@Swilla Rouge Rewards are added in limited quantities on Tuesdays and Thursdays, when our Rewards Bazaar updated. Once the Rouge Reward is redeemed it must be used within 90 days. 

[keelybt]

Hi @edubya I'm sorry to hear that you didn't receive your Rouge Rewards! I will send you a message to help. 

[swillia]

Once the $100 reward is received when does it expire? 

Thanks

[BrandieLeeD]

90 days i believe from when the email is sent to you 

[ophelia19]

Ugh! Why aren’t the $100 rewards available all the time?? So annoying. This feels very manipulative 😡