Missing beauty offer
I placed an order and selected the Fenty heat gloss bomb beauty offer
after spending a specific amount. It showed up on my order confirmation
but it is missing from my package.
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Promo code in store
I just received a promo code with 10% of discount, can i apply it at the
register in store instead of online?
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Sephora Credit Card - OR LACK THERE OF!
I was approved for a Sephora credit card. I've received my bill from
when I ordered on-line from the site over a month ago. I have yet to
receive my actual card. I've called the number on the bill to ...
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Re: Sephora Credit Card - OR LACK THERE OF!
Hi @wiggles1932, I'm so sorry that you haven't received your card yet!
These are sent out directly by the bank and should typically arrive
within 10 days. Please contact Comenity once more to let them...
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Missing sample in promo
I just received my order where I used promo code SCENTSET that was
supposed to include a Sol de Janeiro spray along with other perfume
samples, but my order was missing out on the SDJ and 2 other perf...
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BEWARE of Sephora Credit Card!!
I opened a Sephora credit card. If you do this BE SURE TO READ THE SMALL
PRINT!When I got my first statement, I paid the balance on the statement
in full, thinking I won’t incur additional charges. Th...
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Re: BEWARE of Sephora Credit Card!!
Comenity is known for this. They also do not allow you to make a payment
a little early. They will count it as 2 payments in one month and not
early for the next month that it's due. Say you make a pa...
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Re: BEWARE of Sephora Credit Card!!
@SweetsMama I'm sorry to hear about your experience. As we do not have
access to your credit card account, please contact Comenity Capital Bank
directly for further assistance with this. Please call: ...
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Wrong shipping address
Help! I just recently moved and could’ve sworn I changed the shipping
address but turns it I didn’t and it will be delivered to my old house
today. What do I do?
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Gift Cards
I have a $50 gift card, can I buy things over $50 and pay the rest with
my own money? If yes can I also do this when ordering online? #giftcards
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Re: Gift Cards
Hi @heavenjaney, Yes, you can purchase with a gift card as well as a
credit/debit card online and in store. When you're in the Payment
Methods section at checkout online, you will be able to enter you...
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Forgot to enter code
Forgot to enter promo code for 4x points on fragrance this morning. Is
there a way to get my points?
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Subscription for same day delivery
Hello, I hope this email finds you well. I submitted my information for
same-day delivery service 30 days ago, but I only needed it for one day.
Unfortunately, I forgot to remove my information, and t...
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Sephora Keeps Canceling My Orders
I placed 2 orders so far and Sephora keeps canceling the order. It can't
be my card because I used this card daily and I haven't received error
messages from other merchants. When they cancel an order...
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Refusal to refund of my missing item!!
I contacted sephora live chat regarding the fact that one of the items
(Hourglass Vanish™ Airbrush Concealer-Birch 1) is missing from my order.
I asked if perhaps it is being shipped separately and I ...
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Submission error
I am trying to leave a review for Influenster that requires I leave a
review on the Sephora site. I have to click the link through Influenster
to view it and leave the review as it is not found when I...
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Re: Submission error
@rann61 Sorry for the confusion! It doesn't look like we carry this
product on our website so a review cannot be left for it.
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Re: Submission error
It shows on your site when I click the link from Influenster. It also
allows me to go through the whole process of the review and leave
pictures but when I click submit I get the error.
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Re: Submission error
@rann61 I can confirm the Charlotte Tilbury Magic Energy Eau De Parfum
is not carried on our website!
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Re: Submission error
I'm having this exact same issue with the Charlotte tilbury joyphoria
perfume The perfume is listed on the site it just won't let me leave a
review.
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Re: Submission error
@lelandsma925 I see that you already submitted a review for this product
on 4/18, which has posted. If you would like to submit a new review, I
can remove it for you.
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My security code won't save
My security code won't save no matter how many time I try to save it. I
always go back to checkout and see that it says "pls enter security
code". Can someone pls fix this.
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Re: My security code won't save
@BigPeach88 You would need to enter this each time you checkout out, as
it is for security purposes. If you need assistance placing your order,
please contact us by phone at 1-877-SEPHORA or through o...
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Same-Day Delivery
I placed an order with the same-day delivery subscription yesterday at
about 6PM… I definitely didn’t expect to get it the same night, but now
25 hours later i’ve gotten no updates. I am expecting the...
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FREE SAMPLES MISSING
Today I was so excited because I bought a product today because I saw
that one of my favorite fragrances was available for a free sample. I
was so excited to get my free sample, when to my surprise I ...
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Same day delivery Free-Trial
I’ve been trying every way possible (including contact/text/chat) and
unable to cancel my same day delivery free-trial. Please help asap.
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Partnership
I received an email from sephora.cosmeticmanagement@gmail.com, is it a
scam or is it legit?
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Re: Partnership
@DazzleDiva I'm sorry for the confusion. That is not one of our emails.
I recommend not engaging further and reporting it as a phishing attempt
through your email application.
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Reviews
Hi, I have been trying to find all of my previously reviewed products
and I can’t find the link for them in my profile. Could you please let
me know how to access them? Thank you!
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Re: Reviews
Hi @faeriegirl, I'm sorry for the trouble and thank you for reaching
out! At this time, you can view your reviews on the individual product
pages. The removal of the Ratings & Reviews summary page on ...
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