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Same-Day Unlimited Subscription Refund
Hello! I recently signed up for a free trial of the same day unlimited
service and forgot to cancel before it ended. This morning, I noticed a
charge of $66 on my account. I haven't used the subscript...
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Very unhappy with service
I have been a Sephora customer for many years. I have received the worst
customer service after this latest VIB sale. First I ordered the Tom
Ford Highlighter and a brush it came in a box with my name...
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Samples
Once again another ordered received with missing samples. Why does
Sephora bother listing off a wide selection of samples when in reality
there are none being sent out. This has been going on for year...
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App/.com Not working
I’ve been trying to shop the app/.com since yesterday however the app
and website is not working. There’s a message that pops up saying “your
transaction cannot be processed at this time”. Even when I...
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Cashier gave my points to another clients account!!
I was in store the other day and purchased $214 worth of product. I
waited 24 hrs for my points to show up on my account. They didn’t’t so I
contacted customer service. I sent a photo of my receipt an...
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Refund to wrong place.
I have returned an order within 30 days, like in less than 3 weeks. I
was told I will get my refund to my original payment method and that was
what was written on refund info page. I have been waiting...
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How long until I get Refund
I purchased a Dyson on April 24 and canceled instantly due to incorrect
shipping information. today is may 1 and I have not received my money
back. How much longer do I have to wait?
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Re: How long until I get Refund
@Jennifer5555555 If your order was cancelled you would not be charged
and the pending authorization is typically released within 1-7 business
days, depending on your financial institution.
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Rouge Promo Reward Options
I’ve been a rouge for quite some time now and recently I was able to
accumulate over 1500 points but I noticed that you are always sold out
out of the reward options for anything over 1500 points to 2...
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Re: Rouge Promo Reward Options
It's really off putting because they advertise the $100 reward point
exchange in a perk of being a Rouge member. I have over 3000 points and
been saving to redeem perk but it seems they keep that reward lock
right.
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Re: Rouge Promo Reward Options
And … I have sat and refreshed my screen on the Tuesdays and Thursdays
at the specified time (and randomly checking) and still nothing.
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Re: Rouge Promo Reward Options
I’m currently at +11,000 points and have been trying for years to pick
up something, anything, above the 1,000 level. They are ALWAYS sold out.
Pretty sure we’re being scammed.
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Re: Rouge Promo Reward Options
@FrancessA I'm sorry to hear that you have had trouble snagging one of
the larger rewards. Our Rewards Bazaar is updated on Tuesdays and
Thursdays around 9am PT and I will share your feedback with our teams
for future consideration.
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Shirking samples
Does anybody ever notice that Sephora “forgets” the samples you had
checked out with? Then when you get it you see that they didn’t even
bother to uphold their end with samples?
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gift card 6 digit pin
i received a gift card but it only had a 6 digit pin on it? sephora is
saying it has to be 8 digits to be used. i saw others posting about this
too, wondering if there’s a way to fix it?
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Re: gift card 6 digit pin
Hi @hxnnha, My apologies, I'm happy to check on this and I'll send you a
message shortly. Best, Laurie
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My account
Why can’t I make any purchases been trying for 2 days now it won’t
even allow me to open my cart
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Re: My account
Hi @Britbratrose, I'm sorry about this! Can you please try placing your
order on both the browser and the app? On the browser, please clear your
cookies/cache or switch to a different browser. On your...
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summer fridays half empty
I received my summer Fridays lip butter balm today and I was
disappointed to see the tube is nearly half empty. Does anyone else have
this problem?
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Can I still return a product without a box?
I bought the Boscia oil makeup remover a week ago, thinking it’ll do
some great thing to my skin. However, after a week of use, it made my
skin breakout...I tossed the box already because I thought it...
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Re: Can I still return a product without a box?
Hi @RinnC, You are more than welcome to return this item without the
original packaging. We understand that sometimes, packaging is discarded
before one can determine if a product suits their wants an...
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