I know I'm not active w/ a lot of posts, but I read BT almost every day. I love the community that everyone here has built. I know a lot of people are upset over the rewards and the way generally have treated their loyal customers. I thought I would create a thread for people to post about the purchases they've made elsewhere or the business sephora has lost by their actions. If the company has a running list of how much they are losing in profit, maybe things will change. I packaged up a perfume I recently ordered online and am mailing it back tomorrow. That's $70 sephora lost. I was also going to make an order today for $16 that I will now purchase on birchbox. I won't be purchasing from sephora until they are honest about the mistakes they've made instead of covering up like they are trying to do with the mod's thread about the rewards. I welcome anyone to join me. They knew exactly what they were doing since it was a repeat of last year. Fool me once, shame on you. Fool me twice, shame on me. Here's to hoping things will change.
Hello all! I'm wondering, if anyone knows if the PhytoRelaxer is okay to use on children's hair? I know normal relaxers aren't recommended for them due to the damage they can cause, the lye, etc. but since Phyto is so natural, I was wondering if it could or would do the same type of damage that a lye relaxer would? My daughter has extremely thick, kinky hair (probably about 4a/4b) and wants her hair straight - I'd never use a normal relaxer on her but am hoping that this would be safe enough to use (she's 10, by the way). Any personal experiences or advice would be greatly appreciated
Hello, so my color iq is 3Y03 which is my current shade of 120 for Makeup Forever powder. But, I would like to try the Laura Mercier Smooth Finish Foundation Powder and am a bit confused on which shade to get. Thanks for the help!
Hello, I am looking for a perfume for my daughter who is turning 18 this week. I have no idea what to get her yet. she is at the college now. I prefer the simple light kind of smell that are refreshing day to day perfume. Please let me know if there is any perfume which is best selling for her age in 2015 or in general. what is you best advise to get her?
So now that we just saw what was worse than black friday, lets learn about some other point/perk programs? Nordstom, blooms, space nk, ultra, birch box etc. Tell us if: its a debt/credit card or free do they offer double points free shipping fast shipping easy returns what do you get from points, if points are given any else you can think to add Nordstrom: Credit/Debit card to earn points- points do turn into cash/gift card free shipping do offer double/triple point days Ulta: free shipping after $50 double/triple point days points turn into cash/gift card if this gets deleted i will cause a riot
HI! i have always had a hard time finding the prefect make up for myself. i still have yet to find one. I am planning a trip to vegas and i want to find the best makeup for me. I am very fair skinned and every time a take a picture they come out with me looking like a ghost and very cakey!! i had suffered from acne for about 11 years and even though its better i am still not confident in my skin, it is very red but not so much acne anymore. i do have large pores though. I need help!! what do i do?! thank you in advance!
A decent portion of my cheek is naturally rosy 24/7. I just wanted to know if there was a particular way of contouring that would look better than others? Or is it that I just can't contour because of my complexion?
We wanted to take a moment to let you know that we are hearing your feedback regarding today’s Extraordinary Rewards experience. If we haven’t been able to respond to you personally yet, please know that we have read your feedback and definitely understand your frustration. The rewards sold out much quicker than we anticipated, so we were unable to send out the planned email or post to our social channels. We’re sorry if you missed out on these exciting rewards. The response has been overwhelming and we are happy to announce that there will be more extraordinary rewards coming this year.
If you have specific questions or need assistance, please PM a moderator for help. We appreciate your understanding and value the helpful feedback you’ve provided here on BeautyTalk.
I should get paid by Sephora marketing for starting this thread for them. What, if anything, could Sephora do at this point to regain your trust and loyalty to the company? For me, I would be appeased by a year of 500 point perks and a $50 gift card. I would be miffed still, but might be willing to sweep this guffaw under the rug.
Like as most BTers here I too am very disappointed with Sephora. I stayed up late last night, dozed off for a few minutes and woke to realize all (except a few 1000, which not interest me) rewards were gone. I attempted to call the Rouge Line and kept getting disconnected. At first I thought it was the Rep who hung up on me and got really upset. But when I called back, two more times, that got cut off too. I guess I wasn’t the only upset customer bombarding their phone lines. I decided to give it a break. I called a few hours later and again, after reaching a Rep, I got cut off. Why? I called again for the fourth or fifth time today and now it wasn’t only to complain about their rewards system or lack of, but also their customer service. After a few minutes of my uninterrupted speech all the Rep told me “I’m sorry you missed the rewards, we will be having more rewards in the future so stay tuned” When ? What? I asked her. She said she didn’t have any info only that Sephora keeps adding new rewards constantly. And that’s all I got …a simple “I’m sorry you missed the rewards” that felt like she said ' Ha ha that’s what you get for not taking those extra cans of energizer drinks to keep you up all night!! ' no points or anything, not that I care since I can't redeem for something I really want. I’m so angry but not as much as how disappointed I am with Sephora right now. I haven’t received any email or notice about this. Honestly, I ask myself why even bother shopping at Sephora anymore. I feel like I’m in a bad relationship with Sephora; keeps me awake up all night and doesn’t satisfies me. I give and give to Sephora and I don’t receive much back. Isn’t that a really bad relationship? I get more perks/rewards at other places than here, seriously. Yes some products/brands I can only purchase here and those will be the only products I purchase from Sephora from now on. I may not spend tons and tons of $$$ at Sephora but I do spend a good amount of my income here. Let this be a lesson to me. To put myself to sleep and not rely on Sephora’s rewards anymore. I do want to add that the true reward that I have received from Sephora and I cannot find anywhere else, is this BT community. I come here everyday, yes everyday. I might not comment much but am stalking threads and reading people’s comments. It’s has become something kind of therapeutic for me. I have learned so much here and to me this has been the greatest reward Sephora has given me. Thank you BeautyTalk!
As some of you know I was able to get the 10K Josie Maran perk. There was no information about where the trip was, when it needed to be redeemed, etc... when the perks went live. It wasn't until AFTER I placed my order that I noticed the trip is for PA. I LIVE in PA! So obviously this is not a perk that is worthwhile to me, let alone worth 10K points. I wanted to be able to just cancel it and get my points back so someone who would truly enjoy the trip would have a chance at it. Sephora CS messaged me to essentially say: my reward was non-refundable non-returnable according to their terms of service. (Paraphrased since a mod deleted what was actually written) This is absolutely disgusting in my opinion. Sephora gives out points like candy... they've been doing it ALL day! And I can't even offer up my trip to anyone else! Someone who would actually enjoy it! For the record, my order has not shipped or anything like that. So thanks, Sephora... for really outdoing yourself! Just when I thought your customer service couldn't get any worse. ***Edited to add my response*** **Oh and apparently my message from Sephora CS was edited out by a mod*** So what you're telling me is that because your IT people didn't have any sort of description up when the perks launched (at 4am EST by the way), that we as consumers are supposed to just take responsibility for whatever it will eventually say? I thought being clear and concise was the responsibility of the MERCHANT not the CONSUMER. I'm not sure how that is binding in any way, shape, or form. Traditionally these trips are for places like Paris and LA, there's no way anyone would assume that this year's perk would take place in Pennsylvania. That's ridiculous. Additionally, last year people were refunded for their "mega" points that were unsatisfactory (the purses and the custom Bite lipsticks) so I'm not sure why this doesn't count in the same way. It's beyond outrageous to do this when you could've made this customer happy by simply returning my points and another customer happy by offering this reward again when so many people missed out. All with a few mouse clicks and keystrokes. There were several people on Beauty Talk (you know, the place where your most loyal customers gather) who would've really enjoyed having this trip, so it's honestly awful the way you're handling this situation. Just remember, you're alienating customers who have accumulated 10K+ points. Those points don't come without purchases. It's Sephora who is losing money and garnering bad press because of "customer service" like this. Melissa
Going to Vegas and I have my Cart already to check out here for some glam- however- I am looking for a lip gloss that will give me that nude ultra shiny look. Pinkish ok. I have fair skin, red hair, blue eyes... My younger sister- who looks older than me- likes to tell me my skin is sallow. I guess she thinks I am yello. LOL. Any advice? I do use buxom in Emma and it doesn't give me the shine I want. Am I looking rfor two products or can it be found in one?
Now that they've totally messed up this "Extraordinary Rewards" and so many are ticked off about the promotion, what will everyone do now? Just leave and let Sephora have all the points you've accumulated or will you actually wait it out for the alleged Mega Surge at the end of the summer?
I, like so many of you here, am completely over Sephora after this "Extraordinary Rewards from 4-4:02am EST" fiasco. I was sleeping, so I could work at the job where I make the money for beauty & skincare. Sooooo, my question is, where should I go now that I am completely done with Sephora? Ulta's layout & website has always confused me to no end, but apparently their reward system let's you use $ rewards for products? Does that include what Ulta considers "elite" brands (e.g. UD, Tarte, Becca, etc)? Right now where I live, I have no high end department stores around. But in a few months I am moving to LA & will have many more options . Which department stores give the best rewards & have the best customer service experiences at the counters? I have had pretty bad experience with super pushy & judgey Tom Ford & Guerlain reps when I've been at department stores in big cities in the past. Thanks in advance for all recs!
I have been using the Clinique Redness Line including the Probiotic Anti-Redness Foundation, & switch up here & there to the Tinted Moisturizer (Moisture Surge). Now, I almost bought the MJ #2 brush night before last but took it out of my box, & went and bought a RT brush that was as close to it as possible (& washed my Sephora stippling & UD brushes, lol... wow). The clean brushes are better than before (SUPRISE, right! lol), & the RT is really pretty darn good (still want the MJ#2 though ).... however my foundation still looks blah. Really Blah. My face just looks real dry/ caked up & I just don't like it at all. I look yuck. * I have dry (normal-dry w/out foundation) skin & it is sensitive. I do live in a really humid place, but it hasn't hit yet. * Do you have any suggestions for me please? Feeling ugly over here! I have 1 more question to throw 1 too please: I think the Too Faced Powder ( I sometimes use when in a hurry & want to look like somebody (lol, even myself out, etc.), & the new Milk Chocolate Bronzer could be causing me to break out. Has anyone else had any experience w/ this? I use the Snow Bunny Luminizing Bronzer all the time w/ no problems ( maybe b/c there is no cocoa-cocoa in it?) What are y'all's thoughts on this while I am here asking for help? Thanks in advance as Always!
The Extraordinary Rewards issue got me thinking, is declining customer service on a Sephora level or mainly contributed to the parent company LVMH? Sephora aside, I’ve had horrid customer service experiences with Louis Vuitton in the past. A quick Google search for “LVMH poor customer service” resulted in 152,000 results with titles such as “Louis Vuitton – Worst customer service” and “Disgusting service from Tag Heuer service center!!” Just curious what others opinions are on this.
I want to get the becca mineral pressed powder foundation. Trying to figure out a color. By the descriptions of the shades i would say nude. But when i look at the color iq for my foundations it gets messy. In kat von d i use light 48, in clinique stay matte i use 1 linen, tarte bb cream light, laura merier fluide vanille. Any help would be appreciated.
Hey guys! I am looking for a hydrating serum. I have combination skin but since I live in Canada, it tends to be a little more on the dry side. I have tried the Ole Henriksen Truth Serum and I liked it but I was told that one is more for brightening. I have also tried the Fresh Rose Hydrating Face Serum and do not feel as though it is actually hydrating. Any recommendations help!
I never received any email notification about the rewards. The same thing happened during love note and my email subscription was supposedly refreshed. This is so annoying, now all the rewards are gone.
So i just got Ruby Woo in the mail! YAYYY!! I have been wearing Heatwave for a while, which i will sometimes change out with catfight. What is your favorite true red? Or the one that you think sticks around and doesn't feather the best? I think my next purchase may be Lady Danger.