Like everyone else, I have not received my loyalty reward by email. Ive been a member for awhile now and I am frustrated that I haven't been able to use my discount. I have checked junk and spam folders in my email as well. Can you please assist? Thank you.
I've received this "Unsuccessful Authorization" twice now, without any notification!!! I had no email notifying me that my order has be unsuccessful. I find this extremely unprofessional and it seems like this is an ongoing issue, judging by others having the same complaint. I have sent an email to customer service, there has been no reply, even though there is an automatic reply asking for patience and someone will get back to me within 48 hrs. Frustrated!!!
I placed an order of a 1.2 oz Chanel Chance Eau Tendre Toilette Spray on December 2, and it was supposed to be received today. However according to UPS it was delivered today. There is no package, I was home all day. I have already checked my neighbors and nearby. I was very excited for this order because I was able to redeem a deluxe sample bag, 100 point bite lipstick sample, and three samples I was excited to try out (Marc Jacobs Daisy perfume, J'adore, Caolion Pack Duo). I am worried if this package is indeed lost, I will not receive a order equivalent to what I received. The perfume at 1.2 Oz is out of stock. I also used the promotion code for Sephora (the $20 for 50). I received VIB rogue after the 14th date November. Thank you
Help! I received my online order today, and am disappointed to find that I am missing an item from my order. I am missing the cinema secrets brush cleanser solution for my order completely... I have never had a problem in the past. Please help! thank you.
Just wanted to thank Caitlyn for her amazing customer service tonight at the Kenwood Town Centre store in Cincinnati OH. (12/5 around 8:00 PM). I was shopping for Christmas presents and Caitlyn went above and beyond to make sure I got exactly what I wanted. Thank you for the great service!
Hello I'd like to find out what I've spent this year to date. As well, when I became a vib member I never received my vib card, nor the makeover/anything that comes along with it. Any help is appreciated! Thanks very much.
This is beyond frustrating. It was locked before for having a JCPenney account under the same email as my Sephora account so they were linked. After a couple unsuccessful authorizations, I made a second sephora account so I could order something which was aggravating since I didn't have my Rouge points on the second account. Called customer service, they told me my account was locked due to multiple accounts and they deactivated the other accounts for me. My account was unlocked for over a month and now it's locked again!! Call customer service, the lady told me she fixed the problem and asked if I want to place an order over the phone with her so she can see if my account works again. I placed the order using a GIFT CARD for payment and she said it went through. Few hours later I check the order and it says unsuccessful authorization again! Call customer service again and the lady tells me the solutions department is reviewing my account again. I can't get a straight answer out of anyone and I'm getting sick of dealing with it. Why unlock my account just to lock it for the same reason you supposedly fixed over a month ago!!!!!???????
My beauty insider status changed from VIB to Rouge during the last week of November. I received a VIB reward card via email, which I am fine with, as I did not meet the Nov 14th cut-off for rouge reward. My problem is that the system is not allowing me to use the VIB reward promo because my status is rouge now. I get the following error: Must be VIB and purchase a minimum of $50 of merchandise to qualify. One-time use only. Only available for Canadian clients. Can someone please help? Thank you!
I am signed up for email but never receive anything. I got a card in the mail saying I would receive a reward card offer for $15 off $50 and haven't received anything. I would like to place an order and use it.
hi, so right now I have vib status until 12/2017 but I'm pretty close to reaching vib rouge status. my question is, once I reach vib rouge will it update so that I have it until 12/2018 or will it remain the same length as my current status?
Hi, I never received the Sephora $15 off $50 dollar or more purchase loyalty code by mail or email. I am a beauty insider. I have emailed Sephora customer service, but received no response. Please, let me know. Thank you all!