I bought the Benefit Cosmetics Chacha tint Cheek & Lip Stain (it was $30) today and never got my points for it. The cashier did not ask for my beauty insider card and I could not get my points for my purchase today.The cashier told me to contact customer support in order to get my missing points from today's purchase. Is there a way that I can get the points on my account? Thank you!
On July 26th, I was at the Markville Mall location (Markham, Ontario, Canada) making a purchase. They informed me that we can no longer use Apple Pay. I have used Apple Pay at this location before. I feel it is inconvenient not to accept Apple Pay if the stores are accepting Credit Card "Tap". I don't feel this is a security issue as Apple Pay requires Passcode or Fingerprint whereas, Credit Card Tap is simply "tap". I emailed Customer Service asking for an explanation and they replied back asking for details of my transaction so that "they could forward it to the appropriate contact". I provided them with this information. They then wrote back informing me that my "email has been forwarded to the appropriate contact within the Sephora stores organization". In addition, they stated" please allow 5-7 business days for a response so that the matter can be fully researched". This was July 26th. Today is August 25th. I have received no response whatsoever! What kind of Customer Service is this when you suddenly decline a customer's method of payment without providing any explanation. And when the customer complains, the company merely ignores the customer hoping they will forget about the incident. This is not the first time that I have brought forward an issue to Customer Service on the website and they don't even bother to respond. It seems I can only receive an answer if I post on this forum.
Hello, I have a beauty insider card I got in store, but when I went to check my status online, it said I did not have an account. So I created one. How can I connect my card to this online account? Thank you.
Hello! I made an order early today and just found that the status is " Unsuccessful Authorization", however the money has already been taken from my credit card. my order number is . Could anyone help me please? Thanks!
Are. You. Ready? We’re launching our #WantItWinIt Sweepstakes, which means: 7 opportunities to win 7 different prizes!
Enter for your chance to win by following @SephoraCollection and mentioning a friend in the comments of our @SephoraCollection Instagram post that would dig this spread also. Winners will be selected randomly every day and we’re not stopping ‘till we get enough (ok, it ends August 28). NO PURCHASE NECESSARY TO ENTER. Odds depend on number of entries received. US residents only, excludes Rhode Island, age 18 or older (and age of majority). 1 entry per person per day. Enter by 11:59pm PT each day. One prize awarded each day. See below for official rules.
I received something from Sephora as a gift and wanted a merchandise credit for its value. I was told that there's nothing they can do without a proof of purchase. I don't know about you, but it doesn't seem right for me to have to drag the person who bought me the gift along with me in order for them to return the product for me. Sephora should fix this..I'm not asking for money back, just an exchange or credit note and I should be allowed to get that. To top it all off, I called Sephora's customer service and they said that I can return without a receipt, but the store still refuses to. Either the store or the call center should be properly informed of their return policy. Never been this disappointed by a store :/
Hi, I have a beauty insider card in store, and I've just registered the online account with the same email address, but all the points I got from the store can't been seen online. Can you help me with this problem?
I just posted a review for Hourglass's Vanish Seamless Foundation Stick, and I'd like it deleted so I can post another one. My original review did not disclose that I received a free sample and was otherwise a bit incomplete. Thank you!
Hi! I made a purchase at Sephora in New York, but I don't have a beauty insider card, can I add the purchase onto my beauty insider account so that I can get points for that in-store purchase? It was for $120.85. Also, can I request a beauty insider card that's linked to my account since I don't have one yet? Are they international or if I get one in the US, it's only valid here? What if I make purchases abroad? Thank you!
You asked, we delivered. Now you can use Gift Cards to shop Sephora.ca! Enter the Gift Card Number and PIN in the payment section at checkout.
Q: Where can I use my Gift Cards? A: You can buy Sephora Gift Cards that are valid in Canada from our Canadian stores. These Gift Cards are redeemable for merchandise purchases in U.S. and Canada stores, on our website, and on our mobile app.
Q: How do I check my Gift Card balance? A: By Phone: Call 1-888-860-7897. In Store: A Cast Member can check the balance of your Gift Card (if you have a print out or your mobile device).
For more info, please visit: http://www.sephora.com/faqs-gift-cards
I need to change my Sephora play shipping address for May. It says the only way you can do it is to call... but I waited on hold for 25+ minutes. I'm hoping there is an easier way! Most subscriptions boxes let you change it yourself.