I have placed three orders for the VIB SALE event and I was just checking up on them to see if they had progressed. All my orders are "In Progress" status. But one of them has an item out of stock AFTER I purchased and paid it, I am a bit nervous about it because it was still in stock when I purchased it and also right after for a little while. Could you tell me if I will receive it and it is only unavailable now for the people that didn't purchase it yet unlike me.
I paid for express shipping, and placed my order on Sunday and still haven't received my tracking number. This is only important because I need to make a change to my shipping address. It is going to the same address just need to add the business name its going too! (many businesses share the same street address) When will I get my tracking number so I can do this!?
I made 3 different skincare purchases that qualified for the 2x points event and didnt receive 2x points. After the first transaction i contacted customer service to which they told me my 2x points were credited when they actually were not( I did get the points just not 2x). I made another online purchase and again didn't receive 2x points for that transaction either. Thanks!
Hi, I made a skincare purchase yesterday while the 2x points event was still on. Normally the double points are added within minutes, but in this case I still haven't been able to see any changes. I would appreciate any help. Thank you.
I for some reason have two Sephora accounts - one online and one for in store on a card. I don't want the one online. How can I access my card one? Since it has all my points on it. The card one has my phone number attached to it but the online one doesn't have it. Also they would be both under the same email which would be strange.
Hi Beauties, I recently placed an online order to be delivered to my house. the tracking info said it was delivered Monday around 10 am. my husband was home and there was no package. not sure if it was stolen or delivered to the wrong address. i called sephora and they're currently doing a UPS claim/investigation. my question is, has anyone had this happened and what was the resolution and how quick?. i'm REALLY bummed out., i'm hoping sephora will replace my order. it was around $100 if that helps any. thank you -Jen
Hi PLAY! by SEPHORA subscribers,
Some of you have been wondering how we curate each of our boxes, so we wanted to let you know how it works!
Every month, our team of beauty experts determine a selection of products around a theme or trend. We then take these products and create different box versions. Because we want you to love all of the deluxe samples you receive, we then choose which version would work best for you based on the answers you provided in your PLAY! PROFILE. This way, the products you receive are appropriate for your beauty needs.
Still have questions about how we determine what goes into your PLAY! by SEPHORA box? We want to hear from you! Check out the FAQs and chat with us below.
Q: How does PLAY! by Sephora decide which products to send to subscribers each month?
A: PLAY! By Sephora curates a selection of products every month that align with a particular beauty theme or trend we’re loving. From here, we develop box versions – which vary based on different beauty preferences like skin tone and hair. Then, we target these box versions to each subscriber based on his/her PLAY! PROFILE. We always try and send you the box that we believe is best for you.
Q: What if I don’t like the products I received in my box?
A: If you’re not sure about why you received a certain product in your box, we encourage you to take your PLAY! PASS to your local Sephora and ask for a personal, one-on-one consultation with one of our Beauty Advisors. This is one of the many perks you get with PLAY!. In-store, a Beauty Advisor can help you find a similar or complimentary products. They will even make you a custom sample so you can try it out at home.
OR, if you can’t make it to a store, you can always call or shoot us an email us: 1-844-PLAY-HLP or email@example.com.
Q: What is the PLAY! PROFILE and how do I update my information?
A: The PLAY! PROFILE captures your beauty preferences and concerns. We use your PROFILE answers to determine which box version is best for you each month. To update your PLAY! PROFILE, first go to My Account and then click on the My Information in left navigation. From here, you can your PROFILE information like hair type, skin concern, and skin tone.
Q: What if one of the products in my box is broken, damaged or missing?
A: If you have a problem with your box, you can always call our PLAY! phone extension at 1-844-PLAY-HLP or email us at firstname.lastname@example.org. We’re here to help!
Hi, I just received my order and there's a product missing.
My order is and the product missing is the YSL Volupte sheer candy
ARTICLE 1394238 FORMAT 0,14 oz/4 g
COULEUR 08 Iced Plum
Could the product be resend/reship to me ?! Thanks !
I'm supposed be a VIB by this point(according to the sephora I went to during thanksgiving), but I can't remember which email I used to sign up, or whether or not I even used an email! Is a phone number enough to reclaim all my lost points and money+account? Help please, thanks so much!
Hi my grandma got me a gift card for christmas and i havent used it yet. Yesterday i took it out to use it online but when i tried to enter the information it said there was a 16 digit code and a pin #. I see the pin number but i do not see the 16 digit code? I see a 13 digit code under the barcode and then a 19 digit code under that, but i see no 16 digit code... Somebody please help!
Ive noticed they linked the wrong email with my beauty insider card, i have no point when i long online but in store I'm told i have a couple hundred. I know i should have qualified for VIB but have never heard about it, or a gift for becoming VIB. Is there any way to fix this online?
In November I qualified to become a VIB Rouge when my mother placed a secret order for me for Christmas. Unfortunately, she did not know about the welcome kit and proceeded to checkout without it. I have asked my local Sephora many times to see if they had it but they are always out of stock and if I try to get it online it asks me to spend more money. This is very upsetting for me because I was really looking forward to getting the NARS blush. If if anyone can do anything about this, that would be greatly appreciated.
I use my gift cards to pay my first order,it was go on successfully.But I use my gift cards to pay my another two order told me UNSUCCESSEFUL AUTHORIZATION,why? I check the gift cards balance is enough worth to pay.