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Hello. I just placed an order with VIB $20 reward card but without a few items that I needed to purchase. Is possible to cancel it and place the order again with the same reward card?
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did not receive VIB 50-25 reward card
did not receive VIB 50-25 reward card.. Can someone help me?
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Not able to use my reward card - VIB Rouge vs. VIB!
My beauty insider status changed from VIB to Rouge during the last week of November. I received a VIB reward card via email, which I am fine with, as I did not meet the Nov 14th cut-off for rouge reward.   My problem is that the system is not allowing me to use the VIB reward promo because my status is rouge now. I get the following error: Must be VIB and purchase a minimum of $50 of merchandise to qualify. One-time use only. Only available for Canadian clients.   Can someone please help? Thank you!
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awonderland5 / NEWCOMER / replied
I am getting the same error, super frustrating! I sent them an email so hopefully someone can help us figure it out soon see post
Order is sent to old apartment !! Help
I sent my order to the wrong address just a few minutes ago.   Please help meeeee   Order number:  4522817140
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Very unhappy
I originally wanted to order Nars mind game velvet lip glide set for a friend of mine. Unfortunately, you are out of stock. I spoke to 2 representatives that were completely unhelpful in helping me with my order. They did not offer to find them for me nor even check if they were in stock. I wanted to have the store ship me what I needed but this was not something that could be done.  I made a substitution and placed my order on 11/27. I received an email with my order #2347534828 and a tracking number. I tracked it and the "guaranteed delivery" date was Dec 1st. The tracking information stated that on Dec 2nd it was supposed to be out for delivery. I tried to call the vendor who should have delivered my package Dec 1st but after 10 minutes on hold I hung up. This morning, Dec 3rd, I called again and after another 15 minutes on hold I got a hold of a representative who stated that the package was just sitting in a warehouse not out to be delivered. I am very unhappy with the vendor at this point and I open my package to discover not only was the tracking information inaccurate but also I didn't receive the samples I ordered. Sephora, I am writing you in hopes we can right all this wrong. Please restore my faith in your company.
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Did not receive my $15 off $50 code!!
Hi! I didn't receive my code for my beauty insider I have been a member for a long time. Can anyone one help me please!
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December Loyalty Rewards $15-$25 Off
I never received my loyalty rewards e-mail on 12/2. Just the postcard alerting me about it.
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VIB Rouge coupon
I am a VIB Rouge, but I did not receive any holiday coupon. Can you send me again?
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I didn't write specific address by mistake
  I have ordered a perfume on Nov 26 and It was on the way but stopped shipping. I realized that I didn't write one more specific address. I want to know what should I do about this situation Thanks for your helping  
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My VIB Rouge $25 off $50 email hasn't come!
I  received a postcard saying my coupon would arrive in my email on the 2nd and it never came! Would love to use my coupon! Please help!
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Kruth / NEWCOMER / replied
Mine didn't come either! see post
Help? I am Rouge, logged in, have not yet used my Reward code, and have exactly $50 in my cart but it gives me this error (code blurred below for security). Oh and I am ordering via Canadian checkout from Canada w/ Canada-based account, so that's not the issue either. Error text and email fine print both said orders must be minimum "C$50 or more" (not "for orders over C$50") so this should work. I tried adding a $1 item and then it worked. Promo was removed when I took the $1 item out of my cart. And I do not need the $1 item. Would prefer not to clutter my life up with extra stuff like that. Any assistance?  Thanks!    
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Oh, that is weird. Mine at least works as soon as I add anything to bump I over $50 even. If you have $62 in your cart and same error, something's very off. I'll try cal... see post
I am not getting eamils
I am not getting emails from you. I had this same problem last year. I am subscribe to your email list and they are not going to my spam or junk mail.
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holiday reward card
As VIBR, I have not received my 50-25 code by email. Please help me! Thanks.
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Haven't received my $15 rewards code but did receive the post card in the mail
I haven't received my $15 beauty insiders email code but I did receive a post card in the mail saying that I would receive one on Dec 2nd. I didn't.
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Made purchase didnt get points
I purchased UD smoky palette and NARS velvet lip glide in bound at Sephora inside jcpenney and i haven't received my points for this yet
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How do I use my gift card online?
I'm trying to place an order online and I was given a gift card that I'd like to use but there doesn't seem to be anywhere for me to enter it. When I enter it in the promotion box it says error. 
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I'm not sure if it works the same in canada but if something isn't available in store, the cashier can place an online order for you using whatever payment method you ch... see post
As VIBR, I have not received my 50-25 code by email. Please help me! Thanks.
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Loyalty Reward
Received a $20 off coupon but shouldn't I get a $25 off coupon as VIBR? Anyone help?
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I haven't even received mine yet. I forgot about the cards, does anyone know the time frame during which the reward cards are sent out? see post
vib rouge status question
hi, so right now I have vib status until 12/2017 but I'm pretty close to reaching vib rouge status. my question is, once I reach vib rouge will it update so that I have it until 12/2018 or will it remain the same length as my current status? 
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Loyatly reward not received
As a VIB, I haven't received my loyalty reward by email . I would really like that someone assists me please. Thank you
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Never received the BI loyalty reward code
Hi,    I never received the Sephora $15 off $50 dollar or more purchase loyalty code by mail or email. I am a beauty insider.   I have emailed Sephora customer service, but received no response.    Please, let me know.    Thank you all!  
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Profile Update
Hi,   I am a new member and having a problem updating my profile. I want to Change my Birth date from 11/25/1989 to 12/25/1989, since it was entered incorrectly. But I don't see any option to do that by myself. Can anyone help me, please? I would really appreciate that.    Thank You.
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Magicalspell / NEWCOMER / replied
Thank You so much Danee. :)  see post
Have Not Received Loyalty Reward
Like everyone else, I have not received my loyalty reward by email. Ive been a member for awhile now and I am frustrated that I haven't been able to use my discount. I have checked junk and spam folders in my email as well. Can you please assist? Thank you.  
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Have not received my coupon code.
I have no received my coupon code for the Loyalty Reward. I have been checking my email several times today, and it is not in my junk/spam folder either.
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CharlyG / NEWCOMER / replied
Hi, I am having the same issue.  I received a postcard in the mail telling me it was coming, but I never received it!  I've checked my trash and SPAM but nothing :( see post
Never received my Loyalty Reward by email
I am signed up for email but never receive anything.  I got a card in the mail saying I would receive a reward card offer for $15 off $50 and haven't received anything.  I would like to place an order and use it.
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swinglifeaway74 / NEWCOMER / replied
Same issue here, please help! see post
Rouge Reward Card
I got an email with a reward gift card of $20 off for VIB, but I attained Rouge statues on November 13th. The Card I got in the mail with the guidelines said that as long as I attained Rouge status before November 14 I would get the 25 off. Please assist. 
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So I have to call them and list what i want to buy and then like read my credit card off?  see post
Missing items! Help!!!
Hi! I received my package today and one of the items I ordered is missing. How can I get it now?
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Loyalty rewards email??
I still have not received my $20 off $50 email and I'm worried it's not going to come! What should I do??
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beauty insider card and online
Hi! i have my beauty insider card since like 3 years and i made an account on the website a short time ago but i don't see a space where i can enter my card number so i can link it to my account? i'd really like to make a purchase online but still make points on my card helppp! thank you!!
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Lauren94mcd / NEWCOMER / replied
Is there anyway you can help me with the same issue? see post