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Sephora Collection #WantItWinIt Instagram Sweepstakes
Are. You. Ready? We’re launching our #WantItWinIt Sweepstakes, which means: 7 opportunities to win 7 different prizes!   Enter for your chance to win by following @SephoraCollection and mentioning a friend in the comments of our @SephoraCollection Instagram post that would dig this spread also. Winners will be selected randomly every day and we’re not stopping ‘till we get enough (ok, it ends August 28). NO PURCHASE NECESSARY TO ENTER. Odds depend on number of entries received. US residents only, excludes Rhode Island, age 18 or older (and age of majority). 1 entry per person per day. Enter by 11:59pm PT each day. One prize awarded each day. See below for official rules.
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MsKae / NEWCOMER / replied
Good luck everyone! 💋💋 see post
My smash box eye shadow primer split
My eyeshadow Smashbox primer split.  I just realized it and it has dried up. Can I return this? Also does anyone have another suggestion on a primer that will not have this defect thank you
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keelybt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Lilshopper, I'm sorry to hear that! If it was from an online order, we can accept the return by mail within 90 days. If it was purchased in store, I would recommend c... see post
Beauty Insider Points
I had in-store purchases but none of it is bunched to my online account. I would like to keep track of the purchases as well as points via mobile or web.
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MaliBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi ren630,   I would be happy to look into this for you! I'm going to send you a private message. Please check your inbox momentarily. Thank you.   Best, Mali see post
I bought some stuff in-store but my points haven't been added..What do I do?
MaliBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Cristal24,    Sorry to hear this! I'm going to send you a private message. Please check your inbox momentarily. Thank you.    Best, Mali see post
Combining accounts
Hi, I would like to combine my accounts. I have a VIB account in store, and I made two online. How can I combining those accounts? Will my points be combined as well?
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sloaney01 / NEWCOMER / replied
Can I get help combining my accounts too please? Thank you! see post
Return policy without a receipt
I received something from Sephora as a gift and wanted a merchandise credit for its value. I was told that there's nothing they can do without a proof of purchase. I don't know about you, but it doesn't seem right for me to have to drag the person who bought me the gift along with me in order for them to return the product for me. Sephora should fix this..I'm not asking for money back, just an exchange or credit note and I should be allowed to get that. To top it all off, I called Sephora's customer service and they said that I can return without a receipt, but the store still refuses to. Either the store or the call center should be properly informed of their return policy. Never been this disappointed by a store :/
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StephanieBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi makeupaddict92,   I'm sorry to hear about the experience you've had. To clarify, returns are accepted at the discretion of the store, so I always recommend contac... see post
I want to change my birthday to December 31 1996 my real birthday! I put a random birthday when I made this account
NikaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
 Hi tayakt,   I've just updated your birthday in your account! You may need to log out and then log back in to see the update.  see post
Beauty Insider Points
i have bought things in sephora and when i go online it doesn't show my points... what should i do?
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ZannaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi leslie0618,   It sounds like your Beauty Insider card number isn't linked to your registered email address! I'm going to send you a PM now so I can help resolve t... see post
My beauty insider points from in store purchases & online are not linking. I 800 in store and 270 online.
keelybt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi KEB91, I will send you a private message to help with this! :)  see post
about beaty insider ,
i want know if i have my point also when i purchase in the store
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keelybt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Veronik80, yes, when you shop in store you can give the Cast Member your registered email address. see post
Link accounts
I have a beauty insider card and need to link it to the account i just created that gave me a new one with a balance of zero. Thanks!
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NikaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi barlowkj, I can help link your accounts! I'll send you a PM shortly. see post
Purchases I did not make are appearing on my account, is that possible that someone is using it or just a mix up?
I recently went to New York and that was the first time using the account, but after looking at my purchases it says I used my card in Pittsburgh where I have never been. 
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ZannaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi beckybaker27,   I'm so sorry for any inconvenience caused! It's possible a Cast Member at our Pittsburgh location was assisting a client with the same name and ad... see post
can't see the points on my online account
Hi, I have a beauty insider card in store, and I've just registered the online account with the same email address, but all the points I got from the store can't been seen online. Can you help me with this problem?
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MaliBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi JojoYe,    I would be more than happy to assist you with this! I'm going to send to send you a private message. Please check your inbox momentarily. Thank you. ... see post
Hi! I just created an online account for my beauty insider and all of my points are gone... can you help me?
StephanieBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi KathlynHoldren, I can definitely help with that! I'll send you a PM now. see post
Beauty Insider Points
I just created an online account, however all the points I have accumulated in the store are not showing up in my online account. Can you please help me link the accounts?
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NikaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi IJNYC, I'll send you a PM to assist! see post
Need a review deleted.
I just posted a review for Hourglass's Vanish Seamless Foundation Stick, and I'd like it deleted so I can post another one. My original review did not disclose that I received a free sample and was otherwise a bit incomplete. Thank you!
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keelybt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi KelseyLeee, I have removed your review. It takes a few hours to come down from the site, but you can go ahead and repost :) see post
Gift Card Maximum
I'm super disappointed that Sephora US has changed their website from allowing 4 gift cards to only allowing 2 to be used per transaction. Can we get it changed back?
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keelybt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi wwTraveler,   We're sorry for the confusion! If you do need to use more than 2 gift cards please call us at 1-877-SEPHORA (1-877-737-4672) and we can help you hel... see post
insider points
Hi!   I made a purchase at Sephora in New York, but I don't have a beauty insider card, can I add the purchase onto my beauty insider account so that I can get points for that in-store purchase? It was for $120.85.   Also, can I request a beauty insider card that's linked to my account since I don't have one yet? Are they international or if I get one in the US, it's only valid here? What if I make purchases abroad?   Thank you!
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ZannaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi pessy90,   I would be happy to get those points added to your account for you! I'm going to send you a PM now.    Additionally, you do not need a physical car... see post
Help
I got a beauty insider account card in store and made an online account but there not linked can this be done?
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NikaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi sbnnn, I will send you a PM shortly to help you link your accounts! see post
AT LONG LAST—USE YOUR GIFT CARDS ON SEPHORA.CA
You asked, we delivered. Now you can use Gift Cards to shop Sephora.ca! Enter the Gift Card Number and PIN in the payment section at checkout.   Q: Where can I use my Gift Cards? A: You can buy Sephora Gift Cards that are valid in Canada from our Canadian stores. These Gift Cards are redeemable for merchandise purchases in U.S. and Canada stores, on our website, and on our mobile app.   Q: How do I check my Gift Card balance? A: By Phone: Call 1-888-860-7897. In Store: A Cast Member can check the balance of your Gift Card (if you have a print out or your mobile device).   For more info, please visit:  http://www.sephora.com/faqs-gift-cards
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order not received and no refund given !
solved , thank you 
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DaneeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi HarmanJimmy,   I am so sorry to hear you haven't received your order. I'll send you a PM soon.   Always, Danee see post
Changing Sephora Play Address?
I need to change my Sephora play shipping address for May. It says the only way you can do it is to call... but I waited on hold for 25+ minutes. I'm hoping there is an easier way! Most subscriptions boxes let you change it yourself. 
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Goldfisch / NEWCOMER / replied
I also need to change my Play! Subscription address. see post
VIB Account
I want to link my VIB card to my online account.  How do I do that?
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catmic / FRESH FACE / replied
You know, I don't get all this secrecy about the VIB account and online shopping.  I certainly don't need Sephora and if it's not an option, then I don't need to shop at... see post
Beauty Insider Points
I made a purchase at sephora 2 weeks ago and still haven't received my points
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DaneeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi MlouiseB,   I'm sorry to hear that! I will send you a PM to assist you further.   Always, Danee see post
What does "Unsuccessful Authorization" mean in shipping status?
 i have recently order with a e-gift card and two days later my order status is that, im not curently in US, i need to solve this problem, and i cant use again the e-gift card cause says that already been used
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DaneeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Lezza, I'll be happy to look into this for you! I'll send you a PM with more info shortly.   Always, Danee see post
Problem with BI account and points balance
Hi, I've been having trouble with my BI account and points. The problem is that online, my points seem to be "stuck". Whenever I make a purchase it doesn't appear on my online account and neither do the points. When I go to the store, sometimes I'm told that I have a certain amount of points (which correlates with all the purchases that I've made) and sometimes I'm told another (which is the one the appears on my online account). Recently I was told by one of my local Sephora employees that it appears that I have two accounts. I'm very confused because I have only ever made on account with only one email. So it's almost as if my account was somehow "split" if that makes any sense. I've already called customer service like I was told to in order to have my points merged, but to no avail. No one seems to be able to help me with this problem and I don't know what to do. My BI card is linked to my online account, so that doesn't seem to be the problem.  I'm extremely frustrated with this whole ordeal and I just wish to have it fixed. 
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JaneanBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi @AlejandraSofia,   I am very sorry about that! I will send you a private message so that I can look into this for you.    Best Wishes,   Janean see post
I haven't received the point from my purchase in store.
Hi! I made a purchase of $95 in store but I can't receive the points in my account.
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JaneanBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi @Cecicheung,   I am very sorry about that! I will send you a private message, so I can help with this. Check your messages when you get the chance.   Best Wi... see post
Two Beauty Insider Accounts?
Hi! I've been having trouble with my BI points as none of my points/purchases are showing up on my account online. I recently went to my local Sephora and was told by one the employees that I have two accounts and that I should call to have the two merged. However, I did so and was told that it was impossible to have two accounts under the same email. I have only ever used one email so I really don't know how I could have two accounts. Is there anything I can do to fix this problem and actually obtain my BI points? I would really appreciate your help!
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StephanieBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi AlejandraSofia,   Sorry for the confusion! I'll send you a PM now to help. see post
Missing points from my BI account?
Hello! I recently checked my account and realized the points from one of my purchases were not added. The purchase was in-store and I still have the original receipt, but it is from the middle of April. Can my points still be added to my account? Thank you!
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StephanieBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi uhleeenah,   I can help add the points for you. I'll send you a PM shortly. see post
Is it possible to link two Sephora accounts together?
For some reason I have two BI accounts, and I want to transfer all my BI points from my old account to my newer one. Is this possible?   Additionally, I think I've lost my old BI card, and I only have my log-in email and password...
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StephanieBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Miako,   I'm happy to help with this! I'll send you a PM shortly for more info. see post