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Have Not Received Loyalty Reward
Like everyone else, I have not received my loyalty reward by email. Ive been a member for awhile now and I am frustrated that I haven't been able to use my discount. I have checked junk and spam folders in my email as well. Can you please assist? Thank you.  
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Ashemon / NEWCOMER / replied
I haven't received mine either!!! Please help, I'd like to get some things for Christmas before the offer ends!  see post
Recieved VIB $20 off code but cannot use it
I am a VIBR. I received a $20 off code for VIB on Dec. 2 but I cannot use it. When I enter the code it said that I should be a VIB. Could you please resend me a code which VIBR can use?
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Online purchase for South Africa
Good day,   I live in South Africa and would like to know if there is any possibility to purchase your product online?   Looking Forward in hearing from you soonest.   Regards   Rossouw
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Unsuccessful Authorization
I've received this "Unsuccessful Authorization" twice now, without any notification!!!  I had no email notifying me that my order has be unsuccessful.  I find this extremely unprofessional and it seems like this is an ongoing issue, judging by others having the same complaint.   I have sent an email to customer service, there has been no reply, even though there is an automatic reply asking for patience and someone will get back to me within 48 hrs.   Frustrated!!!  
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Order was not delivered to my address
I placed an order of a 1.2 oz Chanel Chance Eau Tendre Toilette Spray on December 2, and it was supposed to be received today.   However according to UPS it was delivered today. There is no package, I was home all day. I have already checked my neighbors and nearby.     I was very excited for this order because I was able to redeem a deluxe sample bag, 100 point bite lipstick sample, and three samples I was excited to try out (Marc Jacobs Daisy perfume, J'adore, Caolion Pack Duo).    I am worried if this package is indeed lost, I will not receive a order equivalent to what I received. The perfume at 1.2 Oz is out of stock. I also used the promotion code for Sephora (the $20 for 50). I received VIB rogue after the 14th date November.   Thank you 
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Haven't received $25 off $50 card or email
I'm a VIB Rouge and haven't received an email or card in the mail with my December discount. Any help would be greatly appreciated!   Thanks!
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MISSING ITEM in recent online order
Help! I received my online order today, and am disappointed to find that I am missing an item from my order. I am missing the cinema secrets brush cleanser solution for my order completely... I have never had a problem in the past. Please help! thank you. 
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TshirtnJeans / NEWCOMER / replied
Hi, Just received my first time Sephora online order today and I am missing an item. PLEASE HELP!!!!! see post
Great Customer Service
Just wanted to thank Caitlyn for her amazing customer service tonight at the Kenwood Town Centre store in Cincinnati OH.  (12/5 around 8:00 PM).  I was shopping for Christmas presents and Caitlyn went above and beyond to make sure I got exactly what I wanted.  Thank you for the great service!
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Missing reward code
Hi, I also am a VIB Rouge and did not get the email with the reward code, although I did receive the card in the mail. Please help. Thanks!
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December Loyalty Rewards $15-$25 Off
Hi, I received my Loyalty Reward card in the mail but never received the email with the code. Can you help?
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Haven't received promotional code!
Hi. I am VIB rouge and I haven't received my promotional email for the $25 off but I have received the mail out of the announcement. Is there any way you guys can help out?
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Spent ytd
Hello    I'd like to find out what I've spent this year to date.  As well, when I became a vib member I never received my vib card, nor the makeover/anything that comes along with it. Any help is appreciated! Thanks very much.
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My account was locked, then unlocked and no way it's locked again!
This is beyond frustrating. It was locked before for having a JCPenney account under the same email as my Sephora account so they were linked. After a couple unsuccessful authorizations, I made a second sephora account so I could order something which was aggravating since I didn't have my Rouge points on the second account. Called customer service, they told me my account was locked due to multiple accounts and they deactivated the other accounts for me. My account was unlocked for over a month and now it's locked again!! Call customer service, the lady told me she fixed the problem and asked if I want to place an order over the phone with her so she can see if my account works again. I placed the order using a GIFT CARD for payment and she said it went through. Few hours later I check the order and it says unsuccessful authorization again! Call customer service again and the lady tells me the solutions department is reviewing my account again. I can't get a straight answer out of anyone and I'm getting sick of dealing with it. Why unlock my account just to lock it for the same reason you supposedly fixed over a month ago!!!!!???????
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VIB Rouge
Hi, I'm VIB Rouge but I've received VIB royalty for $20 instead of $25.  Please kindly advise.  Thank you
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Not able to use my reward card - VIB Rouge vs. VIB!
My beauty insider status changed from VIB to Rouge during the last week of November. I received a VIB reward card via email, which I am fine with, as I did not meet the Nov 14th cut-off for rouge reward.   My problem is that the system is not allowing me to use the VIB reward promo because my status is rouge now. I get the following error: Must be VIB and purchase a minimum of $50 of merchandise to qualify. One-time use only. Only available for Canadian clients.   Can someone please help? Thank you!
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NikkoBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi awonderland5!    If you have also recently upgraded from Beauty Insider to VIB, or from VIB to VIB Rouge, you will also have to contact us at 1-877-SEPHORA. That ... see post
I am not getting eamils
I am not getting emails from you. I had this same problem last year. I am subscribe to your email list and they are not going to my spam or junk mail.
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NikkoBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi mimera929!    I'm sorry you haven't been receiving emails as well as the Holiday Rewards code! I'm going to do a little research and reach out to you via private ... see post
holiday reward card
As VIBR, I have not received my 50-25 code by email. Please help me! Thanks.
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NikkoBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi XingR!   I'm so sorry you haven't received the email containing your Holiday Rewards code yet. I'm going to send you a private message shortly to help you out! :)... see post
Haven't received my BI code for $15 off of $50 yet
Hello! I'm a beauty insider but haven't received an email or postcard with my promo code yet. Any help would be greatly appreciated. Thanks!
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Haven't received my $15 rewards code but did receive the post card in the mail
I haven't received my $15 beauty insiders email code but I did receive a post card in the mail saying that I would receive one on Dec 2nd. I didn't.
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NikkoBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Rosybelle11!   I'm so sorry that you haven't received the $15 off Holiday Rewards code yet. I'm going to send you a private message to further assist you! see post
I am VIBR and have not received the loyalty rewards email. I received the post card last week. How can this be resolved?
NikkoBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi rolean,   I'm sorry that you haven't received your Holiday Rewards code yet! I'm going to send you a private message shortly to help you out. :) see post
Made purchase didnt get points
I purchased UD smoky palette and NARS velvet lip glide in bound at Sephora inside jcpenney and i haven't received my points for this yet
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NikkoBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi jen81!   I'm sorry to hear that you didn't receive the points from your recent purchase! I'm going to send you a private message to further assist you! see post
My VIB Rouge $25 off $50 email hasn't come!
I  received a postcard saying my coupon would arrive in my email on the 2nd and it never came! Would love to use my coupon! Please help!
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mlkuckuk / NEWCOMER / replied
I got my post card as well but not my email! I'm waiting to get it so I can buy gifts!  see post
HAVE NOT RECEIVED MY VIBR CODE
As VIBR, I have not received my 50-25 code by email. Please help me! Thanks.
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NikkoBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Dora0627!    I'm sorry you haven't received your VIB Rouge Holiday Rewards via email yet. I'll send you a private message to further assist you!  see post
Never received my Loyalty Reward by email
I am signed up for email but never receive anything.  I got a card in the mail saying I would receive a reward card offer for $15 off $50 and haven't received anything.  I would like to place an order and use it.
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NikkoBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Reitre!   I'm sorry to hear you haven't received your Holiday Rewards code. I'll be sending you a private message shortly to help you out! :) see post
vib rouge status question
hi, so right now I have vib status until 12/2017 but I'm pretty close to reaching vib rouge status. my question is, once I reach vib rouge will it update so that I have it until 12/2018 or will it remain the same length as my current status? 
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NikkoBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi hipsypixi!   If your VIB account upgrades to VIB Rouge before the end of 2016, you will maintain Rouge status only through 2017 and not through 2018.  see post
Never received the BI loyalty reward code
Hi,    I never received the Sephora $15 off $50 dollar or more purchase loyalty code by mail or email. I am a beauty insider.   I have emailed Sephora customer service, but received no response.    Please, let me know.    Thank you all!  
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NikkoBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi ASUS90!   I'm sorry to hear that you didn't receive the email containing your Holiday Rewards code. After taking a look into your account, I found that you've bee... see post
NEVER RECIEVED $20 OFF of $50 LOYALTY REWARD IN EMAIL?
I received a mailer stating to check my email December 2nd for my Loyalty Rewards but I never got the email!
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hi, if i purchase fake eyelashes in store will a staff member be able to apply them for me?
  just asking because i have an event to go to and i'm in a rush so i wouldnt be able to do the full face makeover that they offer.
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