Hi I became VIB rouge and they did not have the welcoming gift or the card in stock and they said they would not have it for awhile. I also went to another Sephora store and they were also completely out. Is there any chance I would be able to receive it in the mail?
Dear Sephora customer service, i am very dissapounted to be writing to you again about the same issues from around 2 months ago. In short I had an awful reaction to the philosophy products I received and through an exchange of emails I was told I could have a refund and then told I had to send the products back to get a refund despite living in the uk and as I explained I felt the emails quite patronising. I then sent a message via the website to a woman who was very helpful said she had processed the refund but this was on the 3rd of November and I still have not received the refund. In past I have loved shopping from Sephora and had great experiences but this has really tainted my view so I have refrained from doing my Christmas shopping on your website. Yours SIncerely, Ellie
Hi, I'm trying to use my VIB rouge holiday reward card promo code online but it kept saying that it has already been redeemed. My last Sephora online order was on the 3rd and just received the email for the reward card on the 7th. Please advice. Thanks.
When I checked out this afternoon the associate who was helping me noticed that my phone number lists a second account. I'd like to have it merged with my rouge account and have all of my points transferred over. Is that possible? I think it may have happened when I visited a JC Penny location.
I placed an order less than 12 hours ago and when I logged in to look at something else, I noticed that my points had been reduced to the same amount that it was before my order. Upon checking, the order status comes up as unsuccessful authorization - no other actual reason to say why it was unsuccessful. NZ based credit card (AMEX), but US shipping address. I know that NZ is one of the countries you guys accept billing addresses from, so that can't be the problem. Furthermore, my credit card is still missing the money paid for the order so it's clearly not the payment side of things. With this order being cancelled, I'm running into several problems - I am not able to make use of the $15 off code; limited edition products that may sell out and I miss it; some of the items I've ordered were online only; I don't know if the birthday gift will now stay 'claimed'; etc. Can someone please help me with this? I can't call over the phone and it's impossible trying to catch someone on the live chat because they are always busy.
I made a purchase in store almost 2 weeks ago and it still hasn't shown up online. I know for sure my card was electronically scanned as the cashier told me that my VIB status had been renewed. But, there's still no difference on my online account. Please help me out, thanks!
After i placed an order on wednesday 25th of may and i got a confirmation email from sephora.com then my bank sent me also a confirmation that they charged me with the cost of the order, i get an email on the 26th of may from sephora that the order has been canceled due unsucessful authorization, what should i do? please respond as soon as possible.
Hey Sephora.... Why do you advertise 3 free samples but don't send them? Very disappointing, I don't have a store nearby that I can go to and claim my samples. If you don't have them, please do not promise and do not send an email with shipping info for these items. - Or just send something similar that we can try before buying the full size.
Hi! I were the one who unexpectedly saw at my profile these two beautiful words "Unsuccessful Authorization". Yes, I were charged. Yes, there're holidays soon and I were expecting some small presents to my dearest- Yes, I'll have my birthday in a few days and decided to have these small presents from Sephora. Silly me! Dear Sephora, I was looking through the threads of complaints where people talk about this Unsuccessful Authorization. You should definitely do something about it, not only answering: "We will reply you privately". Please, don't forget to send email to people when their orders were cancelled. Reputation is a tiny glass. It can easily be broken by such unpleasant things. With kind regards, Yaroslava P.S. If you're going to answer me as Artificail Intelligence, please, don't do it. It's ok if I don't have my money back.
I was wondering if i missed something and kept checking the flyer but nothing is there. I'd really like to use it and the time is running out for me to do so. I was wondering if there is anything i can do to figure out what's going on?
I received my package (yay!); however, I only received two of the three free samples I selected and one of those two was completely different from what I selected. It's such a fun perk to be able to select free samples with an order, but it's disappointing when they're incorrect and missing. Is there a way to get the correct samples? Thank you!