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I was needing help linking my VIB card to online account. Thanks in advance!
I have the silver VIB card that I use in stores and I was needing to make a large online order but it shows I have no points. I just wanted to make sure I get the points for this order before I make the order. Any help would be appreciated!
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MaliBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi hschnaufer,    Upon review, I can see that someone assisted you with this via Live Chat! Feel free to send me a private message if you need further assistance wit... see post
Edit My Reviews
I recently reviewed a coupl of products for Kat Von D's beauty products but I accidentally forgot to add important information in my review. Is there any way that I could possibly edit my review to add more important information? 
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MaliBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi SophisticationU,   I would be happy to assist you with this! I am going to send you a private message. Please check your inbox momentarily.    Best, Mali see post
Card Charged!?
Hey i was charged for an order which i did not place. It said i missing information on my card several times while trying to order. So I ended up just not placing the order. Now I see I'm being charged... for what? I didn't purchase anything. Is there someone that I can speak to, to get this figured out?
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MaliBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi sxrd,   Sorry for any inconvenience caused. What you are seeing are most likely pending authorizations from the failed order attempts and not full charges. I woul... see post
Wrong Birthday
hey! My birth date on my account is not the real one, I don't know how and why it is in May but my month of birth is July! How can I change that? 
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MaliBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi maurane28,   I would be happy to take a look at this for you! I am going to send you a private message. Please check your inbox when you have a moment. Thank you!... see post
my online order I received today in the mail is missing the beauty blender cleanser solid any recommendations? please and thank you
MaliBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi goldielocks1234,   Sorry to hear that this was missing from your order! I am going to send you a private message regarding this. Please check your inbox when you ... see post
HELP MISSING PACKAGE/NOT RECIEVED.
I've never had a problem with any of my orders but today was the worst day ever. I checked the status of my package it said it was delivered but I checked my front door(porch area), NOTHING. I walked around my neighborhood, asked my neighbors if they've seen a Sephora package and they said no. My neighborhood has no thieves or never has been an incident where a package was stolen.  I'm really upset because it was a birthday gift! I don't know what to do. Sephora is an amazing company, never had issues with them. 
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MaliBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi GigiReyes17,   Oh no! I would be happy to take a look at this for you. I am going to send you a private message regarding this. Please check your inbox when you h... see post
Kik x Sephora ka-BROW! Auction
  Kik app: http://seph.me/29PlE7N    Kik point auctions are a piece of cake. Here’s how it works: Place a bid—the minimum starts at 205 Kik points. The minimum bid will increase with every bid placed by fellow auctioners. If you get outbid, simply place a new one for a higher amount. Because winners never quit. The Benefit Cosmetics ka-BROW! Kik points auction ends July, 25 11:59 PDT, and the top 100 highest bidders will be selected by Sephora in its sole discretion to take home the brow-enhancing sample (color may vary). If you are not selected to win, any Kik points used to bid will be re-credited to your Kik account.  Good luck! Open to US residents only, age 13 or older. Limited quantities available. One sample per individual winner.  Samples have no monetary value (unless required by law) and cannot be transferred, exchanged, sold, or returned.  Sephora is not responsible for lost, stolen or damaged rewards.  Sephora and its brands are not responsible for any taxes incurred.  Sephora shall not be responsible for service interruptions, loss of data or errors caused by Kik or other reasons outside of its control. Rewards are subject to change, alteration, substitution, cancelation, suspension, or termination by Sephora in its sole discretion.  Offer valid only on Kikfrom July 21-25, 2016 and not on www.sephora.com or at any Sephora store.  Void where prohibited by law. 
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Esmej / NEWCOMER / replied
If we win the bid do we get to choose the color of the ka -brow?? see post
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How can i link my rewards card to my online profile? 
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MaliBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi lvpink,    I would be happy to assist you with this. I am going to send you a private message regarding this. Please check your inbox when you have a moment. Than... see post
I have a Linkshare account and I can't find the Sephora US Affiliate Program. Can you please help?
   
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StephanieBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi 7eventhcents,   I'll PM you shortly with more info on this! see post
Lost package??
My package was sent out through Canada Post and the tracking says it was left on my front door and there is nothing there. Checked the mailbox, my neighbours basically anywhere it could be and its no where to be found. Even called canada post and they dont know either. Help would be appreciated!!!
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MaliBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Fizzie,    I would be happy to look into this for you. I am going to send you a private message regarding this. Please check your inbox when you have a moment.  ... see post
I entered the wrong address by mistake
I placed an order about 5 minutes ago and just realised I entered the wrong address. Please help me and let me know how to fix it asap, as I chose the 2 day shipping option!  
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MaliBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi jhanvi,   We apologize for any inconvenience. Once an order is placed, we are not able to modify the order. I am going to send you a private message with addition... see post
lost points on Beauty Insider Card
Hi,   Last time I was at Sephora I had well over 200 points on my Beauty Insider card. I declined the rewards because I wanted to keep saving. I went to Sephora today  and now I only have 62 points...this is completely inaccurate as I am a frequent Sephora shopper and have no used any towards a reward. Is there anyway to tell what happened to my points or get them back?
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meg6132 / NEWCOMER / replied
I'm having this same problem could someone help me? see post
Linking Card to account
Hi, I have had my Sephora Beauty Insider card for some time now, and just recently opened an online account. I would appreciate it if someone could assist me in linking my card to my account. Thank you!
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MaliBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi MCta,   I can help with this! I am sending you a private message regarding this. Please check your inbox when you have a moment. Thank you!   Best, Mali see post
Question for Sephora Team about IGK Amaro Ombre Highlight Spray
I've been eyeing the IGK Amaro Ombre Highlight Spray for summer, and I was wondering if Sephora had an estimate as to when they expect it to be in stock. Thanks!
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HALL OF FAMER tessie84 / HALL OF FAMER HALL OF FAMER / replied
Thanks so much for looking into that for me and your help! see post
Play by sephora missing one product
I just received my first play by Sephora box and I am missing the Origins sample product.  So disappointing as I was looking forward to trying it.  
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blynnleon / NEWCOMER / replied
I am also missing a sample from my July box this is my first month receiving a box and I am pretty disappointed! I didn't get the smash box pore primer which I was most ... see post
Wrong Email
Hi,    I recently received VIB but it turns out they had my email address wrong this whole time. How do I get my existing points onto the account with my actual email??   Thanks
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keelybt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Hazelof, I will be happy to help with that. I will send you a message for your info :) see post
No samples...?
I made an online purchase and I was super excited about the 3 sample items i was supposed to get and yet when I received my package I didn't receive any of the samples ,im bummed that I will not try them out , is this normal to not receive the samples ?
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JaneanBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi @Rodriguezjazz1,   I am very sorry about that! I will send you a private message, so that I can help with this. Please check your messages at your earliest conve... see post
VIB Rouge Concierge: What happened to the VIB Concierge team atrocious and OUTSOURCED overseas?
VIB Rouge Concierge confusion:   What happened to the VIB Concierge team? I had to contact them for a serious issue and the first day I spent 30 min on the phone trying to get through a language barrier with the woman who answered and could not conceptualize my issue. I finally out of frustration asked to recontacted by a supervisor (who hopefully understood english and contextual issues) only to not get a call back. I then had to call again the next day and find out she'd put in the system notes "great detail" to my "issue" which was NOT even my issue! I then had to spend an additional 30 min on the phone with another concierge who also could not understand nor conceptualize my issue and also had great difficulty understanding english and her phone line sounded like she was on the opposite of the planet earth. Turns out, no joke, she was because I ended up getting a call back finally IN THE MIDDLE OF THE NIGHT from Switzerland and a second call then (because i was using the bathroom) Chec Republic! What is going on here? 1000k a year annual spending gets me a call center across the planet for which the persons cannot even understand english nor concepts? Also both times the person left a vm saying in a menacing tone "you are on a recorded line" as if I was in talks with law enforcement or the IRS for gosh sakes?!
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StephanieBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi indirach,   I'm very sorry to hear about this experience! I am currently researching what happened and have forwarded your information along to the appropriate co... see post
forgot to get points
Hi, I made a purchase in store today, but forgot to get points on my sephora card. Can I still get them as I have my receipt with me. Thanks
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StephanieBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi naqvim,   I'm happy to help and will PM you in just a moment for more info. see post
The Beauty Board Instasummer #Sweepstakes
Get set for the season with our INSTASUMMER Sweepstakes! One lucky winner will take home the grand prize featuring BECCA X Jaclyn Hill products (including a face palette signed by Jaclyn), a $500 Sephora Gift Card, and even more BECCA products. Three runner-ups will receive $200 worth of products!*   To enter for a chance to win, post a photo featuring your effortless summer beauty look—think beachy waves and glowing skin—to The Beauty Board between June 28, 12 am and July 20, 11:59 pm PDT. Be sure to tag your photo with at least one product and include #Sweepstakes in the title or description to be eligible. Enter once every day to increase your chances of winning! Feeling lucky? Winners will be selected randomly from all eligible entries. Good luck!     *No purchase or payment necessary to enter sweepstakes. Odds of winning depend on number of entries received. Open to U.S. residents (including Puerto Rico, excluding Rhode Island and Guam). Must be 18 or older, and have a Sephora.com login and nickname to enter. Enter by July 20, 2016 at 11:59 P.M. PT. One entry per person per day. Sponsored by Sephora USA, Inc. Potential winners will be selected from all eligible entries received during the Sweepstakes Period in a random drawing conducted by Sponsor on July 27, 2016 and will notified by email.  See official rules below:
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BEAUTY BRAINIAC rajeespot / BEAUTY BRAINIAC BEAUTY BRAINIAC / replied
Done https://www.instagram.com/p/BIG3SgSgeCV/ see post
Internet fault or available to purchase?
Hello!   So the past few days I've seen that the Anastasia Beverly Hills' Veronica liquid lipstick color has been made available to buy for a limited time online.   However, this color only seems available for a short period of time before becoming unavailable again. I asked Sephora to notify me by email for when the color is in stock, but it hasn't even though the color appears online at certain times. So this makes me wonder is it because of an internet fault which is why the veronica color is appearing and then becoming out of stock a while later or is it actually now available for purchase?   Thanks!   Maria X
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SPECIAL GUEST MariaT3E21FBGR / SPECIAL GUEST SPECIAL GUEST / replied
Thank you!   All the best,   Maria X see post
Linking Beauty Insider Card to Online Account
I also need help with linking my beauty insider card to my online account. Any help would be greatly appreciated!
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JaneanBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi @ShaynaM22,   I will send you a private message as well. Please check your messages at your earliest convenience. Thanks!    Best Wishes,   Janean see post
Sephora Beauty Insider card link to online account
Hi, I have had my Sephora Beauty Insider card for some time now, and just recently opened an online account. I would really appreciate it if someone could assist me in linking my card to my account, if possible. Please and thank you!
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gusgiraffe / NEWCOMER / replied
I also need help with linking my beauty insider card to my online account. Any help would be greatly appreciated! see post
Not Receiving Color IQ Emails Sent From In-Store iPad
I have sent my self three emails from my Sephora store to remember to look up lip stains that match my color IQ. I have not received any of those emails and they are not saved to my account. My foundation Color IQ is the only thing saved but am unable to shop lip colors that compliment my skin tone.   I checked my email settings and ever tried to resign up for emails just to make sure.    Can anyone advise?
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StephanieBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi alyssaeindc,   Sorry about that! I'm happy to report this issue to the appropriate contacts within our IT team for review. In the meantime, I recommend checking o... see post
Beauty Insider Account Points
I need to add points from a previous purchase on to my account, can I do this online with my receipt? Please help!
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StephanieBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi ultimatumtatum,   I'm happy to help with this! I'll PM you shortly for more info. see post
Didn't Recieve Product in Order!
I ordered an Urban Decay shadow primer along with my birthday gift and five samples (part of the recent promotion) on July 6th, and when I received it - there were only three samples and my birthday gift inside. No sign of the  actual product I spent money on. On the order summary inside the box, there's a list of everything I ordered with check marks on each but only four of the seven items I ordered are inside the box.   I'm not too concerned with the samples as much as I'm concerned about the actual UD primer I ordered. Is there any way I can get a refund or receive my product? I've already filed two emails and haven't had any response. 
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StephanieBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi 3ghostly,   Sorry to hear that! I'll send you a PM shortly to help. see post
Missing points from a purchase made in store.
Hello   I am missing points from a purchase I made inside my local mall. I'm just wondering if it's possible the cashier entered my email address wrong or something.. I have the receipt and everything.   Thank you for any responses.
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JoselineG / NEWCOMER / replied
Hi NikaBT,   I am also missing points from a few past purchases. I'm not sure if I have the receipt but is there any way you can help me?   Thanks,   Joseline G see post
Changing Sephora Play Address?
I need to change my Sephora play shipping address for May. It says the only way you can do it is to call... but I waited on hold for 25+ minutes. I'm hoping there is an easier way! Most subscriptions boxes let you change it yourself. 
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msmith113 / NEWCOMER / replied
I need to do the same! My current address is a home one and I need to change it to my school one because I head back in a months time. I updated the information but was ... see post
Online orders disappeared when accounts got linked
Hello, I recently had my accounts linked together and now my online orders have disappeared. I don't think they are reflected in the total of my VIB points either. Thank you in advance.
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NikaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi KarlieB23,   I've moved your post from the Acne board to Customer Service. I'll also send you a PM about your account soon! see post
Unsuccessful authorization
my order says unsuccessful authorization.. do i have to order and pay again?????? 
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NikaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Afra218,   I'll take a look at your order and send you a PM soon! see post