I just checked the delivery of my sephora package. Apparently it was delivered to my house at 9:15pm tonight. When I went downstairs at 10:20pm, it was not there. I've NEVER had issues with UPS or USPS, but Sephora used a new shipper this time. I am missing my package! I filed a police report because it is no where to be seen and the shipping says "delivered at front door". What do I do now?
So I have a bit of a dilemma, I purchased two Sephora pro brushes (59 & 79) (not more than 2 years ago and at separate times) to this day the bristles leave behind a black residue...I know the brushes are supposed to be under warranty for 10 years, how to I go about getting a refund/ exchange? ( I no longer have the receipts, and 1 might have been purchased before I got my Sephora beauty card) I tried returning to the store, but sadly, the girls at the cash didn't know what to do ( When I tried going back the following day in hopes of being waited on with someone with more experience, they also encountered difficulties) please help!!!
I placed an order on Monday around 9:45am. I received an email Tuesday around 11:30 am that the order had shipped. The expected delivery isn't until Friday. How is this 2 day shipping?? This isn't the first time either!
I placed two orders on these 2 days and on both orders my free samples were taken off:
I always order online and try new products this way so if one of the mods can help me with this, that would be great.
In total, I'm missing 6 samples. I would like to place another order but not if my samples are going to be taken off again.
I need help. I made my birthday as Feb. 2, 2003 and put a random date, but now I realize there is a birthday gift offer. Can someone help me change my birthday as November 12, 2003, my actually birthday. It would be a great help.
I've ordered multiple times from Sephora. This time, I ordered $400 worth of stuff. According to Canada Post, the package was delivered to me today. However, I received NO notice from Canada Post indicating that the package was delivered to my door step or to the nearest post office. No one rang the door bell either. I only realized it was "delivered" because I decided to check the tracking information. I don't know where my package is because I literally have no information slip from Canada Post and I can't find any info in regards to this on the Sephora website. What am I supposed to do?? I'm really upset because $400 is not cheap
I placed my order during the VIB spring sale. As a VIB, I used the VIBSPRING coupon. I first tried to use the coupon for overseas sale for delivery straight to Japan (where I live) to no avail. After 20 minutes of trying to figure out why it wouldn't work, I was told that the VIB sales were invalid for overseas sales. Let's not even go into why that's completely insane, but OK whatever. I then changed my address to my US office address. First time I put through the order perfectly, everything fine. I checked the order later that night out of curiosity to see if it was being shipped yet - and it read Unsuccessful Authorization and all the order was cancelled. I spent another 20 minutes on the phone to Sephora customer support, explaining about my address in the US, etc. The order was replaced with the VIBSPRING coupon code but I missed out on a bunch of products I wanted because they had sold out between the time I ordered and the time my order was unceremoniously cancelled without any notification to my email or phone. The order was then changed to Shipping and I thought that was that. However, I've now just logged in again and noticed that my 2nd order (EDIT: The order that was actually placed by SEPHORA customer support!!!!!!) was again changed to "Unsuccessful Authorization" once again without any notification to my email or phone, and my COMPLETE ORDER CANCELLED. So let me get this straight: customer service placed the order again because I originally had "Unsuccessful Authorization" and then the order PLACED by customer service was marked as Unsuccessful Authorization?! What kind of two bit company is this? I was under the mistaken assumption that Sephora was some kind of large company capable of actually selling products to a person who is trying to give you money! However, now the VIB sale is over AND a bunch more of my products that I wished to buy are out of stock! Let's not mention the fact that I HAVE BEEN CHARGED (!) for this with no refund yet!
What's the deal with your new website? Many links are broken or take me to blank pages. The menus drop down for a micro second. I have to try several times before I can grab a link (that is then broken or a blank page). Even my Beauty Talk links are broken! However, Beauty Talk is the only thing that seems to work moderately well if I can get past the screen not scrolling or scrolling significantly past the next item. I hope this is just a test run or an anomaly that will be fixed shortly (like within the next few hours). I don't normally complain, but I don't like change and I don't like change that doesn't work.
Hi! I placed an order 4 days ago and when I keep checking the order it still says "in progress". I'm a VIB rouge so I'm supposed to have free 3 day shipping. I was hoping somebody could tell me what is happening with my order. Thank you!
I honestly never post on here, or go the extra yard to complain about customer service but I have had it with Sephora employees acting like they own the store! I am a VIB Rouge member, so It is shown that I shop at Sephora frequently. Every time I go to Sephora to return something ((Which isn't often maybe once every few months)) they made me feel like a criminal, as If I stole the product or something, even though I have my receipt and I always return products I did not end up liking in It's original package, barely used, and within a week. I honestly get scared to return something because I know the kind of attitude I always get. Today particularity I went to simply exchange a foundation I had bought three days ago, which was too dark for my complexion. I even had the foundation which I bought swatched on my skin tone by the Sephora employees which picked this color out for me. The lady at the counter was eager to help me, but as soon as I mentioned the word "Return" her attitude took a U-turn and rolled her eyes at me. I wanted to tell her why I was returning my items, but she didn't ask me a thing, nor did she offer me any help in finding items that would be right for me. She told me "you do know all these items returned go to waste right?" in such a snobby way. I simply told her I only used one application, and Iater on today I found out returned products become testers. So she obviously made a reason to make me feel bad. When the painful transaction was finally over she simply stared at me. When I looked back she said "What do you want now?". No "thank you" or "have a good day". I wish now I asked for her name but I was so eager to get out of there. They make me feel as If I'm a criminal or stole the product. I only buy things online now && even pay extra for shipping despite their being a Sephora 5 miles from my house to avoid their TERRIBLE CUSTOMER SERVICE.
I placed 2 orders . One was placed 3 days ago and the other one was placed one day ago. However, i still did did not get any shipping confirmations for both of them and whenever i try to view my order status it shows me that they are still in progress. So , can i know if my orders will be shipped soon or not ? Thank you!
Hi! I'd like to know how to change my birthday. When I make an account, I just put my birthday randomly. M y actual birthday is April 30th (but my account says January). Does anyone help me this out, please? Thanks!
Surprise mom or treat yourself to a Chloé grand-prize bundle. Enter for a chance to win the Mother’s Day #Sweepstakes, and you could be the proud of owner of a wallet and sunglasses, plus bath and body essentials from the Parisian-chic brand—worth more than $1,000 altogether.
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Hi I place an order on an item that is normally out of stock. I check every day to wait for it to become available. When i was finally able to purchase the item, they called me back 3 days later saying it my order was cancel. I called the customer service and they just told me the item is now out of stock again and wouldn't do anything for me. I am piss about how sephora is treating their customer like this. Anything I can do about it?
I placed an order about 3 days ago and my order of multiple things is still saying that its processing which normally only takes on day and then it says its out for shipping, which this time its not? please get back to me???
I made an order last April 23, 2017 and I just found out through check the order status here on the website that it's "Unsuccessful Authorization". Now, I wasn't sent an e-mail for this so I don't know what the problem could be. I am not able to check my account if it was charged or not until a few more days when the card bill arrives but I have to place to order before then. How can I possibly know the cause of my transaction being unsuccessful? A fast reply would also be greatly appreciated. Thanks
I made a purchase yesterday in store and it's not showing in my points or recent purchases. It was a good amount so I would like to get those points. My Rouge card was used, I was able to get the 20%. Thanks.