Hello, I just checked my order status and it says it was delivered today april 27th at 11:59 am but I checked everywhere and nothing was delivered Usually when I order something, canada post puts in a parcel locker in the first floor of my building and they leave me a key to pick it up. I did not find a key nor a slip with information on where to pick it up but it says it was delivered
ok so ,I just checked my tracking on my recent order and it says It was delivered. But I never got it? I'm not really sure if my mailman misdelivered it or what? is there insurance on the packages you guys send out? any help is much appreciated.
I'm a loyal Sephora customer I've never had any problems with this company until today. On April 20, 2017 I ordered the ABH modern renascence plates and a few other things and was shown to be delivered to my house on April 26 . On tracking my package it shown the package was just arriving to my city and wouldn't get to me until today the 27th which is fine total understandable. but today the package I got a notification saying my package was in its was and should be delivered soon. So a few hours later I tracked it and it showed it had been delivered on my front porch and in actuallity it wasn't there and I checked the mail box nothing the box was no where to be found so I called Sephora and they were no help so I called UPS and they called Sephora and made a claim. This is becoming such a hassle when I just wanted some makeup to make me feel better about myself and just add to my collection. So moral of the story I'm not upset im just trying to get my products that I paid for and maybe help out anyone else this might happen to.
I placed an order on Monday around 9:45am. I received an email Tuesday around 11:30 am that the order had shipped. The expected delivery isn't until Friday. How is this 2 day shipping?? This isn't the first time either!
Hi during the April Sale last week I placed 2 orders that were supposed to be getting here on Friday. I searched high and low for the whole week, asking around 2 streets down to see if some packages got delivered to them instead. I called on Monday and they reshipped one of the packages out to me. The other one they need to confirm with Ontrac. I called back today after being placed on hold for a good 20 mins, the guy on the phone said it was a business decision not to refund or reship the package to me. I'm very annoyed. A business decision not to refund it or getting the item to me? I'm sorry what. I spent over $2000 in Sephora last year. This isn't the customer service I expected. Can anyone please look into it?
Hi! I think the cashier at the Sephora I go to got my email wrong when I signed up for the card a few months ago, so now I had to re-sign up online to post this. Would it be possible to fix this? My name is in your database with a card attached to it already that I got in a store, but I don't know what email is there since there was a mix-up. Thank you so much!
I recently purchased the Benefit kit Sunday my prince will come which includes a Galfornia blush. My blush doesn't have the gold overlay on it reason I bought to begin with. My question is did I get a bad blush or it got missed somewhere? Your assistance is appreciated.
Can I use a visa/MasterCard gift card to pay my order? I'm just a 16 year old girl trying to get into makeup and my mom doesn't let me use her credit card lol so I was wondering if that method of payment is accepted before I go ahead and buy the gift card.
Hi just recently receive my order from the Viv sale and I purchase a CC cream and unfortunately the shade is too dark for me will I be able to go to store and ask for an exchange for a different shade? Thanks so much! - Marie
I placed three separate orders on April 24, 2017. 2/3 of the orders have already shipped, and I already received one of them. However the second order that I placed is still "In progress." Flash shipping shouldn't be affected so what's the cause of the delay? Last time this happened during the VIB sale my order was cancelled for no reason, and some of the products I tried to purchase were sold out. I'm worried that it's going to happen again.
My order was placed 4/24 and has yet to be processed, when I spoke with customer service I was given zero information, and a condescending attitude. Unacceptable! I actually needed this order as a gift to someone for this coming weekend, with having your "flash shipping" I assumed this wouldnt be such an issue to have by Saturday. I informed the customer service rep that I needed to cancel my order since it looks apparent that it wouldnt be in my possession in time. I was told, "No, you cant cancel the order since it is still processing". Mind you, she did nothing to find out when processing of this order would complete, and when I asked to speak with someone else, I was told that everyone would give me the same answers. This is such a disappointment as now I dont have the gift, nor the returned money to repurchase the gift in-store. This was a very unpleasant experience. High volume= 2-4day processing, but its been 4days and I still cant get any answers. When I tried to send Sephora an email on the situation, of course it somehow doesnt go through...
So I mailed my return item two weeks ago, and it finally arrives at Sephora warehouse today. Because somehow Canada post manages to lose the package and I have to open a ticket search for it....... I want to know how long it takes for Sephora to process the return item and do I get a confirmation email when it does?
I ordered some items during the Spring VIB 15% off sale on April 21 and I still haven't received a tracking number or a ship date. It's coming up on almost a week since the time of order and theres still no update. It's all very frustrating and I honestly regret ordering online. This wait is ridiculous especially when this is my first time using the website to shop. Now I know to just go in store versus order online. Has anyone received their products yet? Has anyone received a tracking number yet? Or did the package just magically arrive at your house?
Order received today. Missing all three samples. I totally understand when one or two samples were replaced with others when they were out of stock, but getting no sample at all is just unacceptable. I had been looking forward to try those samples since the purchase was made. Very disappointed.
My second last order I ordered the becca pearl highlighter however it arrived smashed,l I figured it was just it being pressed and fragile or a rough mailman lol, I still use it anyways but then my last order I placed was during the VIB spring sale I ordered sunset cove and sea siren in the new stila eye shadows however when I got them yesterday i noticed the difference right away only because sunset cove has air bubbles in it and at first I thought maybe I didn't shake it good enough but it still happened it's only little over half filled compared to sea seen which is completely filled.
I just checked the delivery of my sephora package. Apparently it was delivered to my house at 9:15pm tonight. When I went downstairs at 10:20pm, it was not there. I've NEVER had issues with UPS or USPS, but Sephora used a new shipper this time. I am missing my package! I filed a police report because it is no where to be seen and the shipping says "delivered at front door". What do I do now?
I just received my order today from Sephora, spent almost $300 on products. Ordered two different foundations, but only received one. It is listed however on this order sheet included in my package so I know I didn't forget to order it. Everything else arrived fine from what I can see after comparing my online order list + the one in my package. Missing item # 1713155
So I have a bit of a dilemma, I purchased two Sephora pro brushes (59 & 79) (not more than 2 years ago and at separate times) to this day the bristles leave behind a black residue...I know the brushes are supposed to be under warranty for 10 years, how to I go about getting a refund/ exchange? ( I no longer have the receipts, and 1 might have been purchased before I got my Sephora beauty card) I tried returning to the store, but sadly, the girls at the cash didn't know what to do ( When I tried going back the following day in hopes of being waited on with someone with more experience, they also encountered difficulties) please help!!!
I placed two orders on these 2 days and on both orders my free samples were taken off:
I always order online and try new products this way so if one of the mods can help me with this, that would be great.
In total, I'm missing 6 samples. I would like to place another order but not if my samples are going to be taken off again.
I need help. I made my birthday as Feb. 2, 2003 and put a random date, but now I realize there is a birthday gift offer. Can someone help me change my birthday as November 12, 2003, my actually birthday. It would be a great help.