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Birthday Gift
I didn't place an order during my birthday month. Can I still get my birthday gift?
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DaneeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi slavers,   I will send you a PM to provide you with more info :)   Always, Danee see post
Linking VIB card to Sephora account
Hello, could someone please help me with linking my VIB card to my online account? The online account is not linked to my old beauty insider card either.
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DaneeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi emill1199,   I'll send you a private message as well to assist you with this.   Always, Danee see post
can you get a sample of milk skin tint?I am
I am going into sephora and I was wondering if they can give a sample of that but im not sure because of the packaging?
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DaneeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Tayonce,   I'd suggest contacting your local Sephora store directly to see if a Cast Member is able to make you a sample of this product. Thank you!   Always,... see post
link VIB to online account
hello , i bought over $400 in store on Friday, become a VIB,  but not try order online yet, today i wanna buy more through online, but my status not VIB,  how can link my VIB card with my account online ?
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NikkoBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi @bestuna,   I'm more than happy to assist you with linking your accounts. I'll send you a pm shortly. see post
I now have a vib card but account still shows i am a beauty insider how do i link the two together with points on both cards?
NikkoBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi @Jennreed,   I'll send you a private message to further assist you. :) see post
Can't Log in!'s
Every time I try to log in with a password I know is correct, it takes me back to the loin page repeatedly with no message indicating what is wrong. This happened when I tried to check out on my computer thievery time i clicked log in it took me back to my basket. I was able to check out on my phone. What's going on?
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NikkoBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi @flowers,   I'll take a look into this and then send you a pm to further assist you. see post
How do I change my birthday on Sephora?
How do I change my birthday on Sephora? I signed up for a play subscription and did not change the default. My real birthday is Oct 5
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keelybt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi BeautyGuruo1, I see this has been updated for you.  see post
My in store purchase isn't showing up
I made a purchase yesterday in store and it's not showing in my points or recent purchases. It was a good amount so I would like to get those points. My Rouge card was used, I was able to get the 20%. Thanks.
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keelybt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Emma806, It sounds like you might have two accounts. I will send you a message to help. see post
No sample with purchase
I  purchased something in store today and asked the cashier if I could receive samples with my purchase. She did not seem okay with this. She rang up my purchase, gave me my receipt and told me to have a good day.
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DaneeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi kgallagher,   I'm sorry to hear about your recent store experience! I'm sending you a PM to gather a bit more info from you.   Always, Danee see post
Still did not get shipping confirmation !
I placed my order on April 19 and i still did not get anshipping confirmation. Some items in my order are already out of stock i am afraid they won't be fulfilled in my order. Can i know if my order is cancelled or shipped ?
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cvanert / NEWCOMER / replied
Same here.  The last few times this happened, after being in "In Progress" for days, my order was cancelled (card charged) because of different billing and shipping addr... see post
If I purchase something like a concealer during the rouge sale, can I exchange it for a different shade after the sale ends?
DaneeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi jzheng0513,   Yes, you can exchange it for a different shade at your local Sephora store! For more information regarding our store return policy, I recommend cont... see post
Website Unusable On iPad.
ive contacted customer service via email a few times and never recieve a response re why the website is suddenly unusable on my iPad.    The menus overlap, or are unclickable.  Products are listed in one line down the page, but scrolling is impossible, as you eventually run into an ad.  What is going on?  I'd love to start Christmas shopping.
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BEAUTY CELEB Laurenx3 / BEAUTY CELEB BEAUTY CELEB / replied
It still sucks.... see post
Price dropped
Hi, I just found that the bite lip kit I purchased 2 days ago dropped price (from C56 to C45). It is kind of confusing, would you help me adjust the price? Thanks.
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MaliBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi @WendyWTY,   I'm going to send you a private message. Please check your inbox when you can. Thanks!   Best, Mali see post
Putting VIB card into my online account%3F
I recently got upgraded to VIB status in store, however my online Sephora account still shows that I'm a beauty insider with 0 points! Could someone guide me on how to link my accounts?
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MaliBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi @katzlein,   I would be happy to assist you with this! I'll send you a private message.   Best, Mali see post
UNSUCCESSFUL AUTHORIZATION but credit card was charged?
Hi, It says on my order status that there was an unsuccessful authorization but my credit card was still charged anyways. Can someone please help me clarify this situation please? The sale is ending in a few days and I still want my order! Thank you
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JaneanBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi @jinawang,   I will send you a private message so that I can help you with this. Thank you.   Best Wishes,   Janean see post
Price Adjustment?
One of the items I ordered Tuesday is the Clinique Crayola Chubby Stick Crayon set of 8. It was full price on Tuesday but today I saw that it has gone down in price by about half. Is there any way I can get a price adjustment?
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keelybt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Ajmbk, I see you have been assisted with this by phone. see post
Order Status: Unsuccessful Authorization
Hi. I placed my order on Friday (5 days ago) and just checked the order and says "Status: Unsuccessful Authorization".   I have ordered in the past without any issue however my previous credit card expired and this is my first time using the new one on Sephora. I haven't changed my Billing or Shipping address.   Do I need to open a new account? I don't want to loose my VIB Rouge status
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keelybt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Hande, I will look into this for you and send you a message with more information. see post
Change my birthday on Sephora
love Sephora!!
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keelybt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Soocely98, I have updated that for you :) see post
Unsuccessful Authorization Order
Hi. I placed my order on the 18th and just checked the order and says "Status: Unsuccessful Authorization". I would like to know what is going on? Do i have to reorder again?
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keelybt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Lizai, I will look into this for you and send you a message with more information. see post
VIB not update
Hi, I am a Vib but in online it still shows me as a beauty insider online. What can I do?
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keelybt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Becczan, I will send you a message to help. see post
Points
Hi , I am a VIB but it shows that I am a beauty insider online. It also doe not show the correct amount of points that I actually have. How do i fix it ?  
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DaneeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi MichM96,   I'm sorry about that! I'll send you a private message in just a moment to assist you with this.   Always, Danee see post
How do I delete this sephora account?
Hi! How do I delete my Sephora account. I have another one that I use as my main one but for some reason this one is on my main email. I cannot change my email because this one is already taken. Is there a way to delete this account since I never use it?
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DaneeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi livcurly,   I'm sending you a PM to assist you with this :)   Always, Danee see post
VIB not updating
Hi,   I've gotten the VIB card over a year ago but it online it still says my status is Beauty Insider. I'd like to take advantage of the 15% off. Please help. Thank you
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DaneeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi NithiyaS,   I'll send you a PM to help!   Always, Danee see post
I want to cancel an order that I made a few minutes ago
Can Sephora cancel it ? The order number is .
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DaneeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Tina1984,   Upon review, it appears that your order is currently being processed at our Distribution Center and regretfully, I'm unable to cancel it at this time.... see post
Birthday Gift after Birthday Month
I forgot to redeem my birthday gift, it was almost 2 months ago.... Can I still redeem my gift?
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DaneeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi jce21212,   I'll send you a PM to assist you further!   Always, Danee see post
Problem with store credit card
Hi,  I have a store credit card with almost $140 on it, but most of the things I want to purchase are literally only available online ( Nest Midnight Fleur Travel Spray with Refils is one of them--only available online). Is there a way the credit can be transferred onto an e-gift card so that I can purchase the items I want.  Thank you.
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MeganBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi tuffyb,    I will send you a PM momentarily to help you with this.    Warm Regards,    Megan  see post
my issue is being ignored and its not fear
how does sephora not pay attention to thier clients. i went to an in store to return a foundation and was not given my full payment. they did not give me my tax money back and asked them why not instead the manager was very rude and just said in passing they is nothing she could do. yes there is give me my full refund. i have been calling sephora nad hoenstly not helpful at all like its like no one cares. we work hard for our money. honestly im hurt because its very unrthical thats like someone stealing money infront of you. i hoenstly cryed.
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MeganBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi gux09,    I would be happy to look into this for you. I will be sending you a private message momentarily.    Warm Regards,    Megan  see post
Shipping
When will my order be shipped? I ordered on the 19th and have yet to receive any shipping information.   Thank you!
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DaneeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Lily421111,   I'll be happy to look into this for you! I'll send you a PM shortly.   Always, Danee see post
Substituted Sample Problem
I rarely get the samples I have selected, and I understand substitutions are occuring. I cannot help feeling disappointed when it happens all of the time though. I really want to try things I am interested in, not what the warehouse employee filling my order decides to toss in the box. My substitutes are not even comparable to my selections, and include two fragrances that I already do not care for.   I selected these:     And received these instead...  
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OldBlueEyes22 / NEWCOMER / replied
I think this is a huge problem lately... promos and samples are a key part of when I place and order and getting what I ask for has been less than 50/50.  Promos are lis... see post
Transfering points
Hi I was wondering if you can help me transfer my points from an inactive account to my new one, thanks!! 
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DaneeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi JoshuaDLangston,   I'll send you a private message to assist you with this!   Always, Danee see post