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package says delivered, but it's not here.
I've ordered multiple times from Sephora. This time, I ordered $400 worth of stuff. According to Canada Post, the package was delivered to me today. However, I received NO notice from Canada Post indicating that the package was delivered to my door step, no one rang the door bell either. I only realized it was "delivered" because I decided to check the tracking information.    ?? What am I supposed to do now?   
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I did not receive a conformation email??
I did not receive a confirmation email when i placed an order but the money has been taken from my account?? Will i receive my order??
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Unsuccessful Authorization - order cancelled without notice for the 2nd time
I placed my order during the VIB spring sale.  As a VIB, I used the VIBSPRING coupon.   I first tried to use the coupon for overseas sale for delivery straight to Japan (where I live) to no avail.  After 20 minutes of trying to figure out why it wouldn't work, I was told that the VIB sales were invalid for overseas sales.   Let's not even go into why that's completely insane, but OK whatever.     I then changed my address to my US office address.  First time I put through the order perfectly, everything fine.  I checked the order later that night out of curiosity to see if it was being shipped yet - and it read Unsuccessful Authorization and all the order was cancelled.  I spent another 20 minutes on the phone to Sephora customer support, explaining about my address in the US, etc.  The order was replaced with the VIBSPRING coupon code but I missed out on a bunch of products I wanted because they had sold out between the time I ordered and the time my order was unceremoniously cancelled  without any notification to my email or phone.     The order was then changed to Shipping and I thought that was that.  However, I've now just logged in again and noticed that my 2nd order (EDIT: The order that was actually placed by SEPHORA customer support!!!!!!) was  again  changed to "Unsuccessful Authorization"  once again without any notification to my email or phone, and my COMPLETE ORDER CANCELLED.   So let me get this straight: customer service placed the order again because I originally had "Unsuccessful Authorization" and then  the order PLACED by customer service was marked as Unsuccessful Authorization?!   What kind of two bit company is this? I was under the mistaken assumption that Sephora was some kind of large company capable of actually selling products to a person who is  trying to give you money!  However, now the VIB sale is over  AND  a bunch more of my products that I wished to buy are out of stock!  Let's not mention the fact that  I HAVE BEEN CHARGED (!) for this with no refund yet!    
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New Website
What's the deal with your new website? Many links are broken or take me to blank pages. The menus drop down for a micro second.  I have to try several times before I can grab a link (that is then broken or a blank page).  Even my Beauty Talk links are broken!  However, Beauty Talk is the only thing that seems to work moderately well if I can get past the screen not scrolling or scrolling significantly past the next item.   I hope this is just a test run or an anomaly that will be fixed shortly (like within the next few hours).  I don't normally complain, but I don't like change and I don't like change that doesn't work.
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SIGHTSEER lauren44 / SIGHTSEER SIGHTSEER / replied
I have not been able to shop on sephora.com from my Mac for over a month now. I chatted with customer service and was simply told that there have been "no reported prob... see post
WHAT is wrong with the website??
It has been days, constant 400 errors, When will this be fixed???
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SIGHTSEER lauren44 / SIGHTSEER SIGHTSEER / replied
I have not been able to shop on sephora.com from my Mac for over a month now. I chatted with customer service and was simply told that there have been "no reported probl... see post
New Give me Some Nude Lip set.
Hi!   Just wondering if any experts can let me know when the new Give Me Some Nude Lip kit is going to be available in Canada?
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Order still in progress
Hi! I placed an order 4 days ago and when I keep checking the order it still says "in progress". I'm a VIB rouge so I'm supposed to have free 3 day shipping. I was hoping somebody could tell me what is happening with my order. Thank you!
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DaneeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Chelz2219,   I'll check the status of your order then send you a PM!   Always, Danee see post
Sephora employees rude every time you return?
I honestly never post on here, or go the extra yard to complain about customer service but I have had it with Sephora employees acting like they own the store! I am a VIB Rouge member, so It is shown that I shop at Sephora frequently. Every time I go to Sephora to return something ((Which isn't often maybe once every few months)) they made me feel like a criminal, as If I stole the product or something, even though I have my receipt and I always return products I did not end up liking in It's original package, barely used, and within a week. I honestly get scared to return something because I know the kind of attitude I always get.   Today particularity I went to simply exchange a foundation I had bought three days ago, which was too dark for my complexion. I even had the foundation which I bought swatched on my skin tone by the Sephora employees which picked this color out for me. The lady at the counter was eager to help me, but as soon as I mentioned the word "Return"  her attitude took a U-turn and rolled her eyes at me. I wanted to tell her why I was returning my items, but she didn't ask me a thing, nor did she offer me any help in finding items that would be right for me. She told me "you do know all these items returned go to waste right?" in such a snobby way. I simply told her I only used one application, and Iater on today I found out returned products become testers. So she obviously made a reason to make me feel bad. When the painful transaction was finally over she simply stared at me. When I looked back she said "What do you want now?". No "thank you" or "have a good day". I wish now I asked for her name but I was so eager to get out of there. They make me feel as If I'm a criminal or stole the product. I only buy things online now && even pay extra for shipping despite their being a Sephora 5 miles  from my house to avoid their TERRIBLE CUSTOMER SERVICE. 
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Aime23 / NEWCOMER / replied
It seems like Sephora's service is on fire here! :-D Every single time I shop at their shop no matter what branch is, staffs are so uncourteous. As I went there yesterd... see post
My orders are still in progress !
I placed 2 orders . One was placed 3 days ago and the other one was placed one day ago. However, i still did did not get any shipping confirmations for both of them and whenever i try to view my order status it shows me that they are still in progress. So , can i know if my orders will be shipped soon or not ?  Thank you!
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DaneeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi hebam268,   I'll take a look at your order then send you a PM with more information!   lylysa, thanks for providing this information to hebam268! :)   Alw... see post
how do I change my birthday date?
  Hi! I'd like to know how to change my birthday. When I make an account, I just put my birthday randomly. M y actual birthday is April 30th (but my account says January).  Does anyone help me this out, please?    Thanks! 
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DaneeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Chinksosadity,   I've updated your bday to May 2nd for you :) Happy early birthday!   Always, Danee see post
Mother’s Day #SephoraSweepstakes
  Surprise mom or treat yourself to a Chloé grand-prize bundle. Enter for a chance to win the Mother’s Day #Sweepstakes, and you could be the proud of owner of a wallet and sunglasses, plus bath and body essentials from the Parisian-chic brand—worth more than $1,000 altogether.   To enter, tag your mother or a friend in the comments of our original sweepstakes post between 12pm PDT Tuesday, April 25, and 12pm PDT Wednesday, April 26. Be sure to follow @sephora on Instagram, and include #SephoraSweepstakes in your comment as well. Keep in mind you can only enter once, so make it count! The lucky winner will be announced on Monday, April 24.   All valid entries received within 24 hours from the start of our giveaway are eligible to win. The winner will be selected at random from the pool of eligible entries. See official rules here:
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Why are points not showing in my account?
Hi, I have made several purchases past month and week inside the JcP Sephora store and I'm checking my account and is not showing any points.  
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Alvarez08 / NEWCOMER / replied
Thank you so much see post
MY ORDER GOT CANCEL WITHOUT ANY REASON! ANYTHING I CAN DO?
Hi I place an order on an item that is normally out of stock. I check  every day to wait for it to become available. When i was finally able to purchase the item, they called me back 3 days later saying it my order was cancel. I called the customer service and they just told me the item is now out of stock again and wouldn't do anything for me. I am piss about how sephora is treating their customer like this. Anything I can do about it?
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NikkoBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi @hao1234,   I'll look into this for you and pm you shortly! see post
Affiliate program US
I signed up for affiliate program but it's only letting me do BR and AU; not US! Help!
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BEAUTY BRAINIAC JNN0321 / BEAUTY BRAINIAC BEAUTY BRAINIAC / replied
Still waiting :-( see post
Order still processing.
I placed an order about 3 days ago and my order of multiple things is still saying that its processing which normally only takes on day and then it says its out for shipping, which this time its not? please get back to me???
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DaneeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Madeleine5,   Due to our recent Spring Bonus promotion and higher order volume, orders may take a bit longer than usual to process. Upon review, your order is cu... see post
ORDER STATUS%3A UNSUCCESSFUL AUTHORIZATION REASON?
I made an order last April 23, 2017 and I just found out through check the order status here on the website that it's "Unsuccessful Authorization". Now, I wasn't sent an e-mail for this so I don't know what the problem could be. I am not able to check my account if it was charged or not until a few more days when the card bill arrives but I have to place to order before then. How can I possibly know the cause of my transaction being unsuccessful? A fast reply would also be greatly appreciated. Thanks
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DaneeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi JamesDelfy,   I'm sorry your order has been cancelled and that you didn't receive a cancellation email! I'll look into this for you then send you a PM with more i... see post
Birthday Gift after Birthday Month
I forgot to redeem my birthday gift, it was almost 2 months ago.... Can I still redeem my gift?
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DaneeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Taraeatscakes,   In reviewing your account, it appears that the birthday we have saved is in March. I will send you a PM to assist you further.   Always, Da... see post
My in store purchase isn't showing up
I made a purchase yesterday in store and it's not showing in my points or recent purchases. It was a good amount so I would like to get those points. My Rouge card was used, I was able to get the 20%. Thanks.
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DaneeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi dani2024,   I've updated your bday to July 20th for you!   Always, Danee see post
Transferring points from one account to another
I accidentally used the wrong Sephora account when I made a large purchase, so is there any way to get the points transferred to another account? Thanks
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DaneeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi DNhenry,   Yes! I can help you with this. I'll send you a PM now.   Always, Danee see post
Change my birthday on Sephora
love Sephora!!
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DaneeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi MashalA,   I've updated your birthday to Dec. 30th for you :)   Always, Danee see post
Order Status: Unsuccessful Authorization
Hi. I placed my order on Friday (5 days ago) and just checked the order and says "Status: Unsuccessful Authorization".   I have ordered in the past without any issue however my previous credit card expired and this is my first time using the new one on Sephora. I haven't changed my Billing or Shipping address.   Do I need to open a new account? I don't want to loose my VIB Rouge status
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alpey / NEWCOMER / replied
my order says unsuccessful authorization but i've used this credit card elsewhere. what can i do   see post
Samples
I ordered three skincare items during the spring sale and didn't get my samples. When will I receive these?
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ZannaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Tatyana11,   I'm so sorry to hear your samples were missing from your order! I'm going to send you a PM now so I can assist you with this. Thanks! see post
Order stuck in progress for 3 days
My order has been stuck in progress for the past 3 days with no change in sight. I understand that this is during a VIB sale but even so I would like some sort of status update on my order so I know it at least hasn't been canceled and I'm not wasting my time. Nothing in my order is out of stock so it seems unusual for the processing time to be this long.    
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ZannaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Yuniee,   Upon review, it appears your order was placed over the weekend on a Saturday, so it did not start processing until yesterday. All Sephora orders have a ... see post
Didn't receive any samples with my order
Hi, My order from the VIB sale arrived today with everything I ordered, but no samples. I selected 3, and none of them were included. Will I receive them at a later date or am I out of luck?    Thanks!
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ZannaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi CourtneyNotLove,   I'm sorry to hear this but happy to hear this been resolved. Thanks! see post
PLAY! By SEPHORA Box Versions: Your Questions Answered
Hi PLAY! by SEPHORA subscribers,   Some of you have been wondering how we curate each of our boxes, so we wanted to let you know how it works!   Every month, our team of beauty experts determine a selection of products around a theme or trend. We then take these products and create different box versions. Because we want you to love all of the deluxe samples you receive, we then choose which version would work best for you based on the answers you provided in your PLAY! PROFILE. This way, the products you receive are appropriate for your beauty needs.   Still have questions about how we determine what goes into your PLAY! by SEPHORA box? We want to hear from you! Check out the FAQs and chat with us below.   Q: How does PLAY! by Sephora decide which products to send to subscribers each month? A: PLAY! By Sephora curates a selection of products every month that align with a particular beauty theme or trend we’re loving. From here, we develop box versions – which vary based on different beauty preferences like skin tone and hair. Then, we target these box versions to each subscriber based on his/her PLAY! PROFILE. We always try and send you the box that we believe is best for you.   Q: What if I don’t like the products I received in my box? A: If you’re not sure about why you received a certain product in your box, we encourage you to take your PLAY! PASS to your local Sephora and ask for a personal, one-on-one consultation with one of our Beauty Advisors. This is one of the many perks you get with PLAY!. In-store, a Beauty Advisor can help you find a similar or complimentary products. They will even make you a custom sample so you can try it out at home. OR, if you can’t make it to a store, you can always call or shoot us an email us: 1-844-PLAY-HLP or playhelp@sephora.com.   Q: What is the PLAY! PROFILE and how do I update my information? A: The PLAY! PROFILE captures your beauty preferences and concerns. We use your PROFILE answers to determine which box version is best for you each month. To update your PLAY! PROFILE, first go to My Account and then click on the My Information in left navigation. From here, you can your PROFILE information like hair type, skin concern, and skin tone.   Q: What if one of the products in my box is broken, damaged or missing? A: If you have a problem with your box, you can always call our PLAY! phone extension at 1-844-PLAY-HLP or email us at playhelp@sephora.com. We’re here to help!  
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smiley27 / RISING STAR / replied
Can I request products to be cruelty free? see post
missing and empty packages
I placed 3 orders, one before the VIB sale and 2 during the sale and only got package. The one before the sale never came. And I received my third package today only to see nothing in there except for the three free samples. Never more disappointed in Sephora.
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NikkoBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi @Chynie,   I'm so sorry to hear your order arrived to you in that condition. I'll send you a PM shortly to assist you.  see post
Forgot samples :(
Hi! I placed an online order but silly me forgot to select 3 samples. Is there anyway I can add my samples to the order after its' been placed? Thanks!
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JaneanBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi @Jazbao,   I will send you a private message in regards to this.    Best Wishes,   Janean see post
Hi can you help me match up my VIB account to my online account please%3F
JaneanBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi @TiffEckholdt,   I will send you a PM so I can help you with this.    Best Wishes,   Janean see post
Missing 75% of my order
This is not really a question, more of a comment. Basically, I ordered 4 products ($200 worth!) and received 1 item and my 3 samples. My 3 purchased items were missing from my order! I was so excited to get my package today, and so bummed to find most of it missing. I did call and they are re-sending my items, however complimentary flash shipping would have been nice. I just don't understand the quality checks that are in place if a box goes out with 3 out of 4 items missing!
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MeganBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi niseypiece,    I'm really sorry to hear this and I'm glad that your missing items have not been sent out to you. I will share your feedback with our warehouse tea... see post
returns
i bought a bottle of commodity magnolia eau de parfum about 2 and half months ago, i no longer have the box or receipt, however i bought online so i think i can print it out, i barely used any of the product can i still return or exchange for store credit?
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ZannaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi YWCH,   I'm sorry to hear that product isn't working out for you! You can send the item back to us using the prepaid merchandise return label which can be printed... see post