I was trying to make an online order but for some reason an error message kept coming up. I checked my credit card to make sure everything was ok and I noticed the payment went through. There is no record of the order on my Sephora account however. Did the order go through, will it show up on my account later, and if not will my credit card be refunded?

I forgot to use my Beauty Insider card today while in the Sephora store. How can I get credited for those points?

I had 1030 points saved and suddenly I looked online and and I'm only at 120 points. I've not redeemed anything lately worth 1000 points? Please help?!!!

Hi, I registered for a Beauty Insider Card in store and made an account online using the same email and details I gave in store. The problem is is that the two accounts are not connected (both have different number codes) so is it possible to merge the two? Thanks

Hello I registered for a beauty insier in the store and registered online but I'm not sure if i used the same email as i signed up to be a beauty insider a while ago. Is there a way to add my card to my online account?

Hi there I wonder if the new program for fast shipping is not working or what is going on, maybe I misunderstood the concept and now my order that it supposed to be shipped faster because I paid for the subscription it is taking more time. I place my order yesterday and I hasn't shipped yet. Please help me can someone tell me what is going on and also clarify how does the flash shipping work.  Thank you

Hi,   Can someone help me to link my beauty insider card to my sephora account.   Thank 

Hi! For some reason, I have not been receiving Sephora emails lately....Can you all help me with this?   Thank you!! Spoiler (Highlight to read)      

Hey I made a purchase at the Sephora inside JCP A couple days ago and my points didn't register. WHY IS THAT?

They both have points so I was wondering if they could be combined. Thanks!

Hi dear Sephora's friends I  would like to give you a suggestion for the reviews and ratings box in my opinion this should include a space where you can identify the color of the product to get more information, I think it would help a lot especially with makeup items and when we don't have the opportunity to go to the store and see the product in person or product is not in the store or the product is only sold online. In a lot of cases I think the customers are based on reviews and ratings of the products before buying in my case is so I do my search first and then buy. Thanks I hope this helps.   Nella.

Hello, I ordered a Tarina Tarantino palette that said it was in stock when I ordered it, but when checking my order on the site it now says it is permanetly out of stock. Will I still receive it? I was just wondering if it would have let me know while I was ordering.

I study fashion in a small town in India and I am writing a report on beauty brands sold in India for my thesis. I personally love Sephora, and know that Sephora has a couple of shops in India. What brands do you stock in India?

Hi, can you help me too to link the sephora card with the online account?   And surprisingly, when I purchase and tell them my email address to get the rewards, they say my account doesn't appear while I have a physical card. And now I have a receipt with more than $600's purchase, I wonder how can I add this point to the card. And I just create the account online, but it shows my point is 0. But when I show the card in store, it shows my points are more than 1000 already. So please help me with the linking and putting my receipt point onto the card. Thanks a lot!!

I went in to the store just because i had a 10% off code but in my receipt, it showed that the discount code did not deduct the 10% off. Why is that? I purchased some sephora by opi nail polishes and also some tweezers

My order was missing the gift bag that was supposed to come with it for a gift. It was on the invoice mailed to me but not on the one in the box. I don't see anything checked off on my packing slip like others said they have seen. I was also missing a mascara sample that I wanted to try which sucks but I'm guessing they were out of stock. Is it possible the bags were out of stock?

I recently purchased something online and I'd like to return it. I don't have the order summary or the return form. How do I go about returning this?

I just made a purchase at my local Sephora, but I forgot to give them my email for the beauty insider. My purchase was $25 so I really don't want to miss out on the points! Is there anyway I could still get them? I have the receipt from the purchase if that is needed. Thanks for the help!

Hi, I ordered from the Canadian Sephora website on June 8. My package shipped June 10.  I still have not received a tracking number or any info on where my package is/when it will arrive.  Can someone please let me know how to get my tracking number, and what the deal is?

Hello,   So I made a purchase in store (Santa Monica) at the end of April. I purchased one skincare item on my card, and then I purchased two Urban Decay 24-7 eyeliner pencils with cash. I told the cashier my e-mail since I didn't have my BI card on me. She entered it for the first purchase using the card, but for the cash purchase she told me that she remembered the e-mail and that I did not have to repeat it. However, on my BI points/account, only the purchase made on the card is showing up. So I am missing ~$38 towards VIB status and the points. I no longer have the receipt, is there anything I can do?   

I purchased a Yves Saint Laurent Volupté Sheer Candy lip color in store back in September. I've only worn it a couple of times but really disliked the color so it kind of got pushed to the back of my drawers. Can I return it without a receipt even 9 months later?

Hi there. I recently got my VIB card in the store but when I registered online it says I have 0 points. Is it possible to link my account online to my VIB status?

Hi. Approx. 1000 points have disappeared from my account just in the past few days. And now my online balance differs from my account balance via the Sephora app and both of these differ from the account balance told to me at the store!  Thanks in advance for your help!

Hi. I got my VIB card in the stores and all I can do online is register for a beauty insider card online. I did that, but none of the points I have show up? How do I use my points online? I never got any emails from sephora about my VIB card. 

I used my iPhone beauty insider card in store to make a purchase however the points from that purchase never got added to my account. I was wondering if I can get those points added into my account?

I use my beauty insider card in the store bout would like to use it on line. I have a new e-mail account with gmail. Can you please help? I have an order ready to place as soon as I know how to do this.

I can't remember what email address I used to set up my beauty insider card up with but it is different from the email account that I used to set my online account and I need help to merge the two togther. Would appreciate if someone can help. Thanks.    

I'm sure there's another thread for this but can't seem to find it... I recently remembered that I have an additional Beauty Insider Card linked to an email I no longer use. Is it possible to link that one to the one I'm using now? It still has some points on it. Thanks!

 

I had over 2000 points last week, and I haven't made any purchases or returns to sephora. But when I signed on this week I only had 1010 points. Where did all my points go?