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Birthday Gift after Birthday Month
I forgot to redeem my birthday gift, it was almost 2 months ago.... Can I still redeem my gift?
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LexiStorm / NEWCOMER / replied
My birthday was May 31st, is it still my "birthday month" because it's within 30 days? :/ see post
Change my birthday on Sephora
love Sephora!!
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keelybt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Vanillaextract, I have updated this for you :) see post
Paid for a gift box, Didn't receive it
I recently purchased some makeup as a gift and added the option of adding a gift box for a charge of $4, however I didn't receive one with my order.   
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SianBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Sorry about that RosieRsr,    I'd love to look into it for you. I'm sending you a PM :)   Thanks,    Sian see post
STATUS%3A UNSUCCESSFUL AUTHORIZATION
Hello,   I have tried ordering from Sephora a couple of times already but the status updates to Unsuccessful Authorization.   Can you please help?   Thank you!
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SianBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Sara265,    Sorry you're having trouble ordering. I'll be sending you a PM shortly!   Thanks,    Sian see post
STATUS: UNSUCCESSFUL AUTHORIZATION
Ive tried ordering four times already and I get a Unsuccessful Authorization status. Why?
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SianBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi morakt,    I'm sending you a PM and will assist you shortly!   Thanks,    Sian see post
Canceled order
My latest order was canceled two days after I placed it because the item became out of stock. I'm really upset because the item was in stock when I placed it, and I don't expect to have it canceled without any notification. 
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SianBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Sorry to hear about this tnnastc!   I'm sending you a PM so that I can look into this for you.    Thanks,    Sian see post
Extremely Upset
What has happened to Sephora's customer service? I order online all the time, and 2 of my last 3 orders did not contain samples I had chosen and another order arrived with NO samples at all.  Then today I place an order so I can try the Tom Ford lipstick only to be sent an email a hour later and told you are now out of stock.  I should be AT LEAST be given the option to select a new promo that is in stock.  Finally, why do I rarely actually receive 2 day shipping?? My last order supposedly shipped on Saturday but I did not receive it until Wednesday.  I am extremely disappointed in Sephora lately.  I will not even go into how I was treated when I visited a Sephora store while traveling recently.  I would like to know how Sephora plans to resolve these issues, especially the Tom Ford promo issue, this apparently happened to numerous customers.  
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SianBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Oh no! Sorry about that amhat10 :(   I'm sending you a PM so that I can assist you further.    Bisous,    Sian see post
Linking Account with VIB card
I've been a VIB for a while now and wanted to order online but I realized that it say's I'm still a Beauty insider instead of VIB. I wanted to know how I can link the accounts since I do have a couple points accumulated on my online account. 
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SianBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi EskimoKim,    I'd love to assist you with that! I'm sending you a PM now :)   Thanks,    Sian see post
So many missing samples
It was my very first online order from Sephora and I was so looking forward to it. I am happy with the products, but unsatisfied with service.   My deluxe sample(classic glamour fragrance bag) was canceled because it was out of stock and I got nothing. I totally understand that it can go out of stock, but I think it has to be substituted with another deluxe sample that's available.   Also, I picked three free samples for first order but only one came in. For second order, only one free sample among three came in and it wasn't even what I chose.   I can't believe these happened in a row, and thus I feel like it's very unlikely to be a simple mistake. I am very disappointed in Sephora after these first two orders.
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SianBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi azalea3,    I'm so sorry to hear about this! I'm sending you a PM and will assist you further.    Bisous,    Sian see post
Beauty Bazaar
I think it kinda sucks that I didn't get the chance to get points from beauty baazar as I just purchased makeup for over 300$, didn't know any better and didnt get the chance to register my birthday before after I purchased my makeup. It would've been really lovely to get a little extra makeup as I payed 100$ for only shipping (Norwegian).
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ZannaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Emmaxov,   I apologize for any confusion here regarding your Beauty Insider points! I'm going to send you a PM now so I can best assist you. Thanks :) see post
VERY UPSET BAIT AND SWITCH TOM FORD
I have always been happy with Sephora but lately the quality of service has been going down. I usually buy things in the store but when there is a weekly special or perk (buy something for $25 or $35 and you get a deluxe sample) I will buy online. Today there was a promotion for buy $35 and get a Tom Ford mini lipstick or perfume. I purchased something and the lipstick went in my cart. I thought allows well because usually when Sephora is out of a promotion the website will say (sold out or no items available).   That is good because you can decide to cancel your order. This time the lipstick was processed with my order.   Later Sephora sends me cheesy email telling me that my order was modified and they canceled the Tom Ford lipstick .  I called the customer service line because #1 a perfume was offered and they could have substituted it for the lipstick.  #2 if they were out of the deluxe sample why didn't the website say so before I clicked "complete order" #3. I feel deceived. I only made the order so I could get the special.  Even had to look twice at terms because I was not really sure I even needed what I was buying. Then I cannot even cancel the order.  I was not offered anything else either. Just sorry.   So is this just something Sephora does to raise sales and then you do not keep your end of the bargain? I used to be VIB Rouge with you until your quality of service went down and then I started shopping more at the skinstore which has far ore discounts. I am really thinking of complaining to the BBB.
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SPECIAL GUEST afrocity / SPECIAL GUEST SPECIAL GUEST / replied
Thank you Mali for clearing my concern. see post
Website Unusable On iPad.
ive contacted customer service via email a few times and never recieve a response re why the website is suddenly unusable on my iPad.    The menus overlap, or are unclickable.  Products are listed in one line down the page, but scrolling is impossible, as you eventually run into an ad.  What is going on?  I'd love to start Christmas shopping.
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HALL OF FAMER shimmerbait / HALL OF FAMER HALL OF FAMER / replied
On iPad today, merchandise total is not loading nor is red checkout button.  It loads just fine on Firefox and Chrome.  Also, whenever I view the mobile website, everyth... see post
Hi,
Earlier I went to the sephora store and purchased a few items. They are not showing up on my account, it worked last time but not this time. I have the receipt and everything
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MaliBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi @blakelybxoxo,   I'll send you a private message regarding this as well!   Best, Mali see post
Birthday change
Also, can my birthday be updates to June 25th? I didn't realize when I first made my account that the birthday mattered. I think I have it in as a date in February?
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blakelybxoxo / NEWCOMER / replied
Okay thank you.  see post
Unsuccessful Authorization for no reason?
I've tried to place an order twice with the same card that I used for my sephora play box, yet I'm getting unauthorized authorization for this order even though my last play box went through. I've tried calling, and it was so useless and annoying. I don't get why sephora has to make things so difficult. It really makes me want to spend my money elsewhere. Has anyone else had this resolved? 
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MaliBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi @WowOkay,    I can look into this for you! I'll send you a private message.    Best, Mali see post
How do I add points from my receipt?
When I asked the cashier yesterday if I could get a card she said that Sephora was going cardless. She also said that and I have to download the app to get points and that I could add my  points from the app but I don't see where I can do that. I also posted this question in another thread and no one replied.....
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keelybt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi SurayaG, You aren't able to do it yourself online. I will send you a message to help with this. see post
can i transfer beauty insider points?
My mom and I used to use the same card when going to sephora, but now she lives in another country and left the card with me. So I now have two sephora cards and I would like to join the points together. Is that possible?
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keelybt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Jewelchan17, I will send you a message to help. see post
beauty insider card and account
hi, could I please link my beauty insider card and online account? thanks!
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keelybt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Ssp511, I will send you a message to help :) see post
Why can't I leave a review?
ok so first time ever I decide to leave a review on a purchased product and every time I hit "Submit" the thing tells me that I need to leave an overal rating (even though I did) so I click 4 ratings again and as soon as I hit Submit the rating disappears. I tried several times and the same thing happens over and over again.  Very frustrating. What's going on?     
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BEAUTY BUFF cynnymn / BEAUTY BUFF BEAUTY BUFF / replied
I just cleared my cache AND cookies again - just to make sure - and no change. I don't even see "review" on the item page.  =( see post
Card and Online account
Just wondering why my online account says I have no points and how to link my card with the points on it to my online account.   Thanks!
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ZannaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi riahnicole,   I would be happy to help you link your accounts for you! I'm going to send you a PM now. Thanks! see post
Sponsorship
How can I apply for a sponsorship with Sephora for an event I am doing?
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Ellie127 / NEWCOMER / replied
Hello, I am looking for the same guidance. May you assist me with sponsorship/ swag bag items for celebrities as well ?  see post
Can you please fix the website?
so slow, drop down menus don't work, even posting this was a struggle, it takes forever to sort items, just super frustrating. For a store that sells so many High End Brands, I think is really unprofessional to have a website so bad. If I was one of the Brands i would be on your case to fix this because i want my products easily available to customers.
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JaneanBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi @elsitahanson,   Thank you for your feedback. I am very sorry for the difficulty you are having with our site and we appreciate you bringing this to our attention... see post
Sephora Affiliate US Program
I am with linkshare and I see you have two affiliate programs available, however they are not for the US.    Do you have a US one and if so, how does one join?
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jmmchll / NEWCOMER / replied
Hi, How can I join the Sephora US affiliate program? It is only available for AU and BR. see post
ADDING VIB CARD TO APPLE WALLET
I have an iphone 7 running ios 10.1.1. I have the sephora to go mobile app on my phone. Older versions of ios supported Passbook, my VIB card was added to passbook and it was easy to add coupons from emails (such as the 20% off sale one). Passbook has been replaced with Apple Wallet and my rewards card is no longer listed. The Sephora mobile app is on the list of apps that work with Apple Wallet and I should be able to add my rewards card as well as my sale coupon, but there is no option to. I have tried scanning the barcode from the coupon email, but it will not scan.
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Hellowdolly / NEWCOMER / replied
Did not work for me, so frustrating. Customer service was no help. Please get it together Sephora!!!! see post
Nine different orders w different items canceled in June so far! 😧
Yes, it's true. When I order, items are instock.  By the time my order is processed, out of stock. I can understand warehouse upgrade issues, but this is totally unacceptable. Someone has failed in a big way. Not sure if it's the site's software or inventory control, but PLEASE fix these issues.
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SianBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi lookupandsmile,    So sorry about your orders being cancelled! I will be sending you a PM shortly.    Bisous,    Sian see post
Lost a package
This is what happened. I ordered some make up that around 200 on Sephora and  was hoping it will arrive asap. Then I noticed this morning it was delivered yesterday. All I received yesterday was my amazon package at the door but not Sephora?? My boyfriend was home yesterday and he said he didn't hear any knock on the door. I live in an apartment so my package could be in the office but I checked with my office and neighbors they don't have it. I literally saw my neighbor's Sephora package 2 days ago, it is so sad that I didn't receive mine. I called Sephora right away this morning when I couldn't find it anywhere. She heard my complain and was so nicely asked if I want it re shipped or refund. I don't trust anyone in my area anymore since we don't even have a camera!! I decided to refund. I'm so happy that Sephora customer service is this helpful and nice!!! I really hope that Sephora can let UPS delivery with a signature!! So I won't lose anything anymore. Also I received a call form UPS said they will have their driver contact me to help with my package. But the whole process will take it up to 8days. I really want my package in front of me when it said delivered instead of 8 days of investigation??? From now on I would rather buy things directly in store and have it right away. But thank you Sephora for being awesome and caring!
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DaneeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi MikaOwO,   I'm so sorry to hear you didn't receive your Sephora package and thank you for bringing this to our attention! Additionally, I'm glad that one of our C... see post
How can I get a physical beauty insider card ?
DaneeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi dmpc23,   Although we are slowly phasing out Beauty Insider cards, if your local Sephora store still has them available, you may pick one up on your next visit! T... see post
Wrong samples
I had ordered 3 samples along with my order and they sent me 3 completely different ones than I selected. Has this happened to anyone else? This is now the third time they have done this and I'm starting to get a bit mad about that.
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BEAUTY CONNOISSEUR Tanyahou / BEAUTY CONNOISSEUR BEAUTY CONNOISSEUR / replied
Same here. NEVER received the samples I chose. What is the option to choose samples for?.... see post
Points
I recently made a purchase and did not receive my points, however, I still have the reciept
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ZannaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi mewww,   I'm so sorry about that! I'm going to send you a PM now so I can help with this. Thanks! see post
Hi I made a purchase in store but couldn't find my account to add points can I still do this with my receipt ??
JaneanBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi @Kaya33,   I will send you a PM so I can help you with this.    Best Wishes,   Janean see post