My beauty insider status changed from VIB to Rouge during the last week of November. I received a VIB reward card via email, which I am fine with, as I did not meet the Nov 14th cut-off for rouge reward. My problem is that the system is not allowing me to use the VIB reward promo because my status is rouge now. I get the following error: Must be VIB and purchase a minimum of $50 of merchandise to qualify. One-time use only. Only available for Canadian clients. Can someone please help? Thank you!
I originally wanted to order Nars mind game velvet lip glide set for a friend of mine. Unfortunately, you are out of stock. I spoke to 2 representatives that were completely unhelpful in helping me with my order. They did not offer to find them for me nor even check if they were in stock. I wanted to have the store ship me what I needed but this was not something that could be done. I made a substitution and placed my order on 11/27. I received an email with my order #2347534828 and a tracking number. I tracked it and the "guaranteed delivery" date was Dec 1st. The tracking information stated that on Dec 2nd it was supposed to be out for delivery. I tried to call the vendor who should have delivered my package Dec 1st but after 10 minutes on hold I hung up. This morning, Dec 3rd, I called again and after another 15 minutes on hold I got a hold of a representative who stated that the package was just sitting in a warehouse not out to be delivered. I am very unhappy with the vendor at this point and I open my package to discover not only was the tracking information inaccurate but also I didn't receive the samples I ordered. Sephora, I am writing you in hopes we can right all this wrong. Please restore my faith in your company.
I have ordered a perfume on Nov 26 and It was on the way but stopped shipping. I realized that I didn't write one more specific address. I want to know what should I do about this situation Thanks for your helping
Help? I am Rouge, logged in, have not yet used my Reward code, and have exactly $50 in my cart but it gives me this error (code blurred below for security). Oh and I am ordering via Canadian checkout from Canada w/ Canada-based account, so that's not the issue either. Error text and email fine print both said orders must be minimum "C$50 or more" (not "for orders over C$50") so this should work. I tried adding a $1 item and then it worked. Promo was removed when I took the $1 item out of my cart. And I do not need the $1 item. Would prefer not to clutter my life up with extra stuff like that. Any assistance? Thanks!
hi, so right now I have vib status until 12/2017 but I'm pretty close to reaching vib rouge status. my question is, once I reach vib rouge will it update so that I have it until 12/2018 or will it remain the same length as my current status?
Hi, I never received the Sephora $15 off $50 dollar or more purchase loyalty code by mail or email. I am a beauty insider. I have emailed Sephora customer service, but received no response. Please, let me know. Thank you all!
Hi, I am a new member and having a problem updating my profile. I want to Change my Birth date from 11/25/1989 to 12/25/1989, since it was entered incorrectly. But I don't see any option to do that by myself. Can anyone help me, please? I would really appreciate that. Thank You.
Like everyone else, I have not received my loyalty reward by email. Ive been a member for awhile now and I am frustrated that I haven't been able to use my discount. I have checked junk and spam folders in my email as well. Can you please assist? Thank you.
I am signed up for email but never receive anything. I got a card in the mail saying I would receive a reward card offer for $15 off $50 and haven't received anything. I would like to place an order and use it.
I got an email with a reward gift card of $20 off for VIB, but I attained Rouge statues on November 13th. The Card I got in the mail with the guidelines said that as long as I attained Rouge status before November 14 I would get the 25 off. Please assist.
Hi! i have my beauty insider card since like 3 years and i made an account on the website a short time ago but i don't see a space where i can enter my card number so i can link it to my account? i'd really like to make a purchase online but still make points on my card helppp! thank you!!