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Didn't receive my 15 off 50 code
Didn't receive my 15 off 50 email nor code. Any help is appreciated, thanks!
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Refund not received
Dear Sephora customer service, i am very dissapounted to be writing to you again about the same issues from around 2 months ago. In short I had an awful reaction to the philosophy products I received and through an exchange of emails I was told I could have a refund and then told I had to send the products back to get a refund despite living in the uk and as I explained I felt the emails quite patronising. I then sent a message via the website to a woman who was very helpful said she had processed the refund but this was on the 3rd of November and I still have not received the refund. In past I have loved shopping from Sephora and had great experiences but this has really tainted my view so I have refrained from doing my Christmas shopping on your website. Yours SIncerely, Ellie 
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Unsuccesful Authorization
After i placed an order on wednesday 25th of may and i got a confirmation email from sephora.com then my bank sent me also a confirmation  that they charged me with the cost of the order, i get an email on the 26th of may from sephora  that the order has been canceled due unsucessful authorization, what should i do? please respond as soon as possible. 
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xink / NEWCOMER / replied
I have the same issue. Could someone help me with the cancelled order?  see post
$25 off $50 code not working
It says that I've already redeemed the code though I haven't. Please advise!
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BEAUTY BRAINIAC loyalblue / BEAUTY BRAINIAC BEAUTY BRAINIAC / replied
Hey, I'm experiencing that as well! Hope they reply soon! I was so excited to purchase a palette I've been eyeing on...So disappointed to come across this. see post
Have no recieve 25$ promo code - and birthday email :(
I didn't receive any code for holiday redeem and i didn't receive my birthday email also so sad  
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Haven't received $25 off $50 email code
i received my flyer in the mail for my VIB ROUGE $25 off $50 loyalty card but never received an email with the code. Help!
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I did not receive my samples!
Hey Sephora.... Why do you advertise 3 free samples but don't send them? Very disappointing, I don't have a store nearby that I can go to and claim my samples. If you don't have them, please do not promise and do not send an email with shipping info for these items. - Or just send something similar that we can try before buying the full size.      
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KatherineCHAT / NEWCOMER / replied
Same here!!  I did not receive them either.  I remember placing them only to find out they were deleted after placing the order.  This is not right!!   see post
$25 promo code not working
Hi,    I'm trying to use my VIB rouge holiday reward card promo code online but it kept saying that it has already been redeemed. My last Sephora online order was on the 3rd and just received the email for the reward card on the 7th. Please advice. Thanks.
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I would like to pre order two Kat Von D products due for relese this month. How do I do I do that?
DaneeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Coolaid58,   Regretfully, we do not offer pre-orders on any of our products. I'm sorry about that!    Always, Danee see post
Unsuccessful Authorization: you should do something with it
Hi!   I were the one who unexpectedly saw at my profile these two beautiful words "Unsuccessful Authorization". Yes, I were charged. Yes, there're holidays soon and I were expecting some small presents to my dearest- Yes, I'll have my birthday in a few days and decided to have these small presents from Sephora. Silly me!   Dear Sephora, I was looking through the threads of complaints where people talk about this Unsuccessful Authorization. You should definitely do something about it, not only answering: "We will reply you privately". Please, don't forget to send email to people when their orders were cancelled.    Reputation is a tiny glass. It can easily be broken by such unpleasant things.   With kind regards, Yaroslava  P.S. If you're going to answer me as Artificail Intelligence, please, don't do it. It's ok if I don't have my money back. 
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DaneeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Yaroslava9,   I'm sorry to hear your recent order has been cancelled and I appreciate your feedback! I'll look into this for you then send you a private message w... see post
Have not received the $25 off coupon
Hi, I have not received my $25 reward code yet. Would you help me out? 
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DaneeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi miiduuongg,   I'm sorry to hear that! I'll send you a PM now.   Always, Danee see post
I received my VIB Advertisement for $25 off 50 flyer in the mail but Haven't received the Email Code
I was wondering if i missed something and kept checking the flyer but nothing is there. I'd really like to use it and the time is running out for me to do so. I was wondering if there is anything i can do to figure out what's going on?
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DaneeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi XiomarasCurse,   I'm sorry to hear you haven't received an email regarding the Holiday Reward Card promotion! I'm sending you a private message now to assist you ... see post
Missing and incorrect free samples
I received my package (yay!); however, I only received two of the three free samples I selected and one of those two was completely different from what I selected. It's such a fun perk to be able to select free samples with an order, but it's disappointing when they're incorrect and missing. Is there a way to get the correct samples? Thank you!
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DaneeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi zyween,    I'm sorry to hear that! I'll send you a pm to assist you further.   Always, Danee see post
UPS says my package was delivered and it was not. How do I receive my package?
My UPS status says my package was delivered yesterday at 1:32 to my apartment building lobby. This was not the case. There were a bunch of other packages delivered by UPS yesterday to my apartment and mine wasn't one of them. How do I receive my package? I'm very concerned considering this is a Christmas gift and I am leaving next week for the holidays. Please advise. Thank you.
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DaneeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi rycut90,   I'm sorry to hear you haven't received your package! I'll send you a PM now to help.   Always, Danee see post
A product from my most recent order arrived damaged. Can I get it replaced?
So I ordered the sephora pantone color of the year palette and it arrived with a broken mirror. Can I get a new one sent to me?  
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DaneeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi theartreslavems,   I'm so sorry to hear this item arrived damaged! I'll send you a PM to help.   Always, Danee see post
combining giftcards
Can you combine an E giftcard to a regular sephora gift card? Im trying to place an order for something with my loyalty rewards but I can only use 2 giftcards as payment.
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DaneeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi achang878,   Regretfully, eGift Cards cannot be combined with Sephora Collection Gift Cards. I'm sorry about that! If you'd like to redeem your eGift Card, SC Gif... see post
Somehow ended up with two accounts, helping with merging them?
When I checked out this afternoon the associate who was helping me noticed that my phone number lists a second account. I'd like to have it merged with my rouge account and have all of my points transferred over. Is that possible? I think it may have happened when I visited a JC Penny location.
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Beauty Insider Code Hasn't Been Sent
My beauty insider code has yet to be sent. How can I fix this?
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Price Adjustment Help
I emailed Customer Support on Dec 2nd regarding price adjustments on two items I recently purchased that just went on sale. On Dec 3rd, I received a generic reply of "w e have forwarded your request to the appropriate contact within our organization." I haven't heard anything from CS since, and I'm concerned that the 2-week window could pass before I receive a response.   • Brush Set (paid $54, now $39) http://www. sephora .com/sparkle-shine-brush-set-P413260?skuId=1836394 • Romantic Palette (paid $12,now $7) https://www. sephora .com/the-romantic-eyeshadow-palette-P412563?skuId= 1802222   (Also, I ordered a VIB welcome kit and didn't receive it along with the rest of my purchase. Should I ask for one in-store instead?)
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NikkoBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi jessamine3,   I'm so sorry to hear about your experience! Please send me a private message with your order number so I can take a look at your order. Thank you! see post
I have not received any promo codes for the VIB Sale
I have some items I'd like to purchase with the $20 off $50 sale but I have not received any information on this promotion.    Thanks 
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Unsuccessful authorisation - but no emails or refunds to let me know??
I placed an order less than 12 hours ago and when I logged in to look at something else, I noticed that my points had been reduced to the same amount that it was before my order. Upon checking, the order status comes up as unsuccessful authorization - no other actual reason to say why it was unsuccessful. NZ based credit card (AMEX), but US shipping address. I know that NZ is one of the countries you guys accept billing addresses from, so that can't be the problem.   Furthermore, my credit card is still missing the money paid for the order so it's clearly not the payment side of things. With this order being cancelled, I'm running into several problems - I am not able to make use of the $15 off code; limited edition products that may sell out and I miss it; some of the items I've ordered were online only; I don't know if the birthday gift will now stay 'claimed'; etc.   Can someone please help me with this? I can't call over the phone and it's impossible trying to catch someone on the live chat because they are always busy.
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I just signed up for Sephora emails, can I please get a promo code? Thanks!
NikkoBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Stacy3218!   I'll send you a private message shortly to further assist you. :) see post
why didnt i receive my 15 off 50 code?
NikkoBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi rocklandt,   I'm so sorry you haven't received the email containing your Holiday Rewards code yet. I'm going to send you a private message shortly to help you out... see post
I didnt receive the code. can someone send me one?
I didnt receive the code. can someone send me one?
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NikkoBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi BalaBala!   I'm so sorry you haven't received the email containing your Holiday Rewards code yet. I'm going to send you a private message shortly to help you out!... see post
I'm missing an item in my package please help!!
I ordered a Kat Von D eye contour palette and used up all my points and in the mail was everything except the one thing I paid for! There wasn't a number to call about missing items   Please help   order number #
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NikkoBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi mariametz,   I'm so sorry to hear that you had an item missing from your recent order! I'll send you a private message to further assist you. see post
Never received email re: VIB Rouge 20% shopping event
In November alone I got bombarded with more than 10 emails from Sephora .. but never received the email about the 20% shopping event.   When I found out later that I missed it and emailed customer service I was told at first that I'm only subscribed to monthly emails (wrong) and later that the event had ended and there was nothing to do about it.   Super pissed off that this is how Sephora treats their VIB Rouge members, and there's no attempt even to try and make up for this mistake. 
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NikkoBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi RougeInCa,   I'm so sorry to hear that you weren't able to take advantage of the early access 20% off for Rouge clients in November! I will be sending you a priva... see post
In-store purchases/points not showing up online
I made a purchase in store almost 2 weeks ago and it still hasn't shown up online. I know for sure my card was electronically scanned as the cashier told me that my VIB status had been renewed. But, there's still no difference on my online account. Please help me out, thanks!
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HOW DO I GET MY VIB ROUGE 25 DOLLAR OFF REWARD?
MaliBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi @littlecry,   Sorry for the delay! I can see you have been assisted with this and your Holiday Reward Card amount was applied to your most recent order. Thank you... see post
Can I use a code and get my $25 loyalty reward
NikkoBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi cuphalffull!   I'm so sorry you haven't received the email containing your Holiday Rewards code yet. I'm going to send you a private message shortly to help you o... see post
3 order mistake in a row!!!!
Hi, I ordered 3 colorful duo reflects. I received one eyeshadow today and two other today and they are not the actual product I ordered. I got two shimmer shades and one mate. I am not happy at all, you could have cancelled my order instead of shipping shades that I did not purchase. Now, I'll have to go exchange them in store during my finals, not happy at all. I'm quite disapointed. I decided to post here, since my last email did not get a responses
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NikkoBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Aelisandre,   I'm so sorry to hear about the mistakes with your recent orders and that you haven't had a response to your emails yet! Please send me a private mes... see post