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No Longer Receiving Sephora Emails, Need Rewards Code!!
Stopped receiving all email communication from Sephora as of 8/29/16 and didn't unsubscribe. Any help would be greatly appreciated since I'd like to get my rewards code before it expires. 
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NikkoBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi ttdo!   I'm sending you a private message to further assist you! see post
Promotion Card
I'm a Rouge member and did not receive the gift card for $25 off of $50. Is anybody else experiencing this issue and may somebody help?
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Wrong item in order confirmation today help ASAP
I placed an order today 12/02/16 using my Rouge promo and discovered an item I deleted from my cart was in my order confirmation email. Called right away, but was on hold for 30 mins and was disconnected. Can someone help delete the item? I need to remove the Dior BB creme from my order. Please help before it ships. Thanks.
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Didn't receive email for VIB $20 off $50?
Hi! For some reason, I never got an email my VIB card for 20 dollars off a 50 dollar purchase and am wondering what to do. Thanks!!
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sue814 / NEWCOMER / replied
I have the same problem as well.  What should I do?  see post
Default Country
I subscribed to Sephora when I was in Canada, so my account's default country is Canada. But now I live in US, so I would like to change that. All Sephora emails I am getting are for Canadian, and I can't change the post mail address from Canada to US. Please solve this problem!!
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SEPHORA STAR yesuli / SEPHORA STAR SEPHORA STAR / replied
thanks see post
Profile Update
Hi,   I am a new member and having a problem updating my profile. I want to Change my Birth date from 11/25/1989 to 12/25/1989, since it was entered incorrectly. But I don't see any option to do that by myself. Can anyone help me, please? I would really appreciate that.    Thank You.
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Email Mishap
Hi,    I recently became a VIB Rouge member. I received an email with a code for a VIB member and since I am no longer one, I cannot use the code. Is there any way another email can be sent with a code for a Rouge member instead?   Thanks for your help!   - Lilly
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AlexRB / NEWCOMER / replied
Same problem here :( see post
Loyalty Rewards
I received a postcard in the mail advising that our Loyalty Rewards code would be sent to us via email on 12/2 and I haven't received anything yet. Kinda worried because a few things I was looking at picking up have already sold out since this morning
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Shopping Cart Troubles!
hi, I think I need my shopping cart reset??  I have a couple items in there that i can't remove.  When I try and remove them it says that my shopping cart is empty.  I can't add any any new items to my cart.  I tried calling but just get hung up on while on hold.
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Loyalty Rewards
I received a pamphlet in the mail stating that I should anticipate a loyalty reward today, but haven't received an email? I know for sure I'm at least VIB status.
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becca2016 / NEWCOMER / replied
I'm also having this problem please help  see post
No Rouge Reward Code yet!
I haven't received my rouge reward code yet. I tried calling the rouge line but I get disconnected every time. Can someone please look into this. Thanks!
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SPECIAL GUEST pinkloverMD / SPECIAL GUEST SPECIAL GUEST / replied
I know, it's ridiculous. This is the perk that we get for being their rouge members! see post
VIB Welcome Kit 10% off issue
I didn't get the welcome kit by mail the time I qualified for VIB status (which was in October), but I know there's the code I can use online & in-store. I'm ok with not receiving the actual card since no card means not producing garbage for the earth.   Today I assumed the clerk would just scan a code for me and give me 10% off so I went in and bought something. I asked for the kit first, and then I requested to use the discount this time. However, the other clerk told the one who's checking out for me that I can't use it this time. I was very confused but I thought maybe I was wrong.....??!! So I didn't ask anything and paid... Then right after I left I realized the other clerk must have assumed I just hit the status, hence I shouldn't be able to use this time.   Can someone confirm this with me? I should be able to get discount even if I didn't receive the actual "kit"! Which was obviously not my fault. If this was the issue I'd like to return the item and repurchase it......
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NEED HELP; Customer service have not replied.
I have just seen that my order status is at unsuccessful authorisation however I was not notified of this and I have been charged for the order. Apparently Paypal holds the money until the order is cancelled. When will my order be cancelled by Sephora? Very disappointed as these were meant to be Christmas gifts for family. 
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Email
I still have not recieved my email today with the reward code for $15 off of $50 for Beauty Insiders. I have checked my email multiple times today and I even checked my junk folder to make sure.
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NikaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi msromovski,   I'll take a look at this and send you a PM soon. see post
Have not received my coupon code.
I have no received my coupon code for the Loyalty Reward. I have been checking my email several times today, and it is not in my junk/spam folder either.
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BEAUTY PRO victoriamarie23 / BEAUTY PRO BEAUTY PRO / replied
Same! And Sephora's twitter told me THREE hours ago that I should be getting it "soon"?! I'm getting so frustrated.  see post
Returning items from 2 orders
Hi, can I do this in the same box?  I see you have to initiate the return online with the appropriate order number, which prints out two separate return labels.  Thanks, Denise Mosca
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I did not receive the holiday gift card email
Hi! I did not get the holiday gift card announcement mailer that came in the mail early this week,and I did not get the email for a gift card today. I would like to know if there is anyone that can help me out with this.
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NikaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi nikicole,   I'll send you a PM! see post
My loyalty reward and gift card are showing as zero balance!
I was trying to complete my order but a product sold out before I could check out. I had already entered in my loyalty reward number and a gift card. I found a different item instead and put it in my cart, but now my reward and gift card are showing as zero even though I never checked out with them. Can someone help?
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nat2016 / NEWCOMER / replied
I also tried calling several times and the one time I got through, I stayed on hold for 15 minutes and got disconnected. Please help! see post
I just placed an order accidentally and want to cancel it.
Just placed the order 10 minutes ago, and I'm currently calling the customer service but they wouldn't pick it up! I'm really worried since I miss-pressed the place order button in the Sephora app without qualifying for free shipping! Help!   Update: I really hope I can still cancel the order cuz it just went from "placed" status to "in progress"...during the past 10 minutes the customer service not picking up the phone (probably because overwhelmed by everyone calling for the holiday gift card). :'(((( I'm so nervous
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NikaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi lainelaine84,   We're very likely outside of the timeframe to cancel the order as we only have a matter of minutes to cancel, but I'll take a look and send you a ... see post
No December reward card and no phone help
Hello! I am so frustrated. I never received my December promotion card for being a VIB. I called to speak to a rep but she hung up on me. Since then I have called back six times and every time I press 0 for a rep I am immediately disconnected. What is going on? I'm disappointed because I was headed to the mall to shop and won't be able to use my card. I received the card in the mail last week saying it would be coming, but never received the email.
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NikaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
HI sari0,   I'll take a look into this order issue and send a PM! see post
reward card
I'm a vibr. However, I receive neither the activity card via mail nor the promo code via email. Is there anyone can help me?
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Holiday Rewards
I received a card in the mail stating that I would receive an email with the code on 12/2 and I have yet to get an email.
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EPKA / NEWCOMER / replied
Hi there, I haven't received an email either. Is there anyone who can help me with this?    Thank you! see post
Question about packaging
I have purchased and received Black Orchid Gift set recently. It came without any plastic wrap. It felt like it was used by someone before it was shipped. If it is supposed not to have a plastic wrap, I understand. However, if the plastic wrap is "must", I would like to exchange my gift item.
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NikaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi SHS88,   I'll send you a PM about this! see post
reward card
I never received my coupon code in my email   
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SIGHTSEER Letzchitchat / SIGHTSEER SIGHTSEER / replied
Thank you (: see post
MISSING ITEM in recent online order
Help! I received my online order today, and am disappointed to find that I am missing an item from my order. I am missing the cinema secrets brush cleanser solution for my order completely... I have never had a problem in the past. Please help! thank you. 
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kkdelo101 / NEWCOMER / replied
Hello!  I am missing the Living Proof 5-1 item from my most recent Sephora order.    Order number:  #5299703786   HELP PLEASE! see post
I am VERY disapointed with CS
So last week I called customer service because of a missing package and one of the rep. was kind enough to help me file a report with ups and asked me to call sephora if i do not receive a call after eight days. After eight days with no call from ups i decided to call customer service and both representatives hung up on me! All I asked was that if they can help me check my missing packaged with UPS. One lady said that she will help me look into it and put me on hold. So I waited for about 15 minute and she hung up on me. The second time, was a different lady and I told her what happened and she hung up on me too. 
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DaneeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Sarahl1234,   I'm sorry to hear about your recent phone experiences and that you haven't received your package! I'm sending you a private message to assist you wi... see post
Loyalty Reward
Received a 15 reward card when I'm VIB Rouge shouldn't I be getting 25? Can anyone help me?
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DaneeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi kaylaaskyes,   I'm sorry for the confusion! In reviewing your account, it appears that you were issued a $25 Holiday Reward Card. I'm sending you a PM to assist y... see post
Can't check out!
Hi, I have been trying to check out to ship something to the US (I live in Canada) but no matter what I try, it won't let me check out and ship to an American address. THe items I want are only available in the US and I'm trying to ship them to my friend in NY. I've tried Safari, chrome, firefox, logging out, and incognito. Really want to buy these items!! please help!! Thank you.
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DaneeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi stellanutella,   I'm sorry for the trouble you are having placing your order! If you plan on having your package shipped to the U.S., please make sure you are sho... see post
Recieved VIB $20 off card but they won't let me apply it at check out
Hi, I think I became Rouge at Nov 14th, so I got the VIB $20 off in my email. However when I tried to apply it in my cart today, it wouldn't let me because it says I'm no longer a VIB anymore so the promotion isn't available to me. Also when I became rouge I went to 3 different Sephoras and they're all out of the welcome kit? Do you know where I can get a welcome kit, I'm sick of running around town just trying to find one. 
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NikkoBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Tiffany1995!    I'm so sorry to hear about your experience. I'm sending you a private message now to further assist you!  see post