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Why are the reviews on the products disappearing?
BEAUTY CONNOISSEUR EastBayAmanda / BEAUTY CONNOISSEUR BEAUTY CONNOISSEUR / replied
It is very frustrating, I really hope that Sephora can fix this soon.  see post
Already Beauty Insider, New Online Account
I have been a beauty insider for 2 years but I just now made an online account. How can I add my card number to my online account so I can see my points? Thanks
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lafillelala / NEWCOMER / replied
hey I also have this issue! could yoy help me??? see post
When will order processing times be back to normal??
I frequently order from Sephora.com. To be honest, the shipping times are usually not great. The whole Flash 2-day Shipping thing is kind of a joke. It usually takes at least 4-5 business days for my order to arrive.   But anyway, that is not my problem right now.   I placed my last order a week ago, and it still has not even shipped! I was planning on wearing some of the products that I ordered on my first day at my new job on Tuesday, but now that definitely isn't going to happen. I called Sephora on Friday to see what in the world was going on, and I was told that the Sephora was expanding some of its warehouses, which was why there was a 2-4 business day delay in order processing. OK, well it has been 5 business days since I placed my order and there has been no movement. When am I going to get my order?? When will things be back to normal??
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BEAUTY MAVEN tomax / BEAUTY MAVEN BEAUTY MAVEN / replied
Ugh... I came on here to see if everyone is having the same problems with the website as I am. Good to know that even if I do manage to place an order, I can look forwar... see post
Website Unusable On iPad.
ive contacted customer service via email a few times and never recieve a response re why the website is suddenly unusable on my iPad.    The menus overlap, or are unclickable.  Products are listed in one line down the page, but scrolling is impossible, as you eventually run into an ad.  What is going on?  I'd love to start Christmas shopping.
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BEAUTY MAVEN tomax / BEAUTY MAVEN BEAUTY MAVEN / replied
Same problem here with the reviews not showing up. For months I've only been shopping Sephora in-store because it's impossible on the iPad. I am doing all my online shop... see post
birthdate
When I originally made my beauty insider account I was in a rush and put a random birthday. I would like to change it to my actual birthday, how do I do that?
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My order says unsuccessful authorization
i placed an order yesterday, i received a confirmation email and my credit card has been charged.  when i tried to track my order today i saw on my sephora account " Order status: unsuccessful authorization - canceled )  what does that mean? i didn't receive any email about my order being canceled so i don't know whats going on :/ please help! 
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MeganBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Saramu,    I would be happy to take a look into this for you and will be sending you a Private Message shortly.    Cheers,    Megan  see post
Birthday Gift after Birthday Month
I forgot to redeem my birthday gift, it was almost 2 months ago.... Can I still redeem my gift?
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SitaraChan / RISING STAR / replied
Is it possible to redeem my birthday gift late? Mine is this month. see post
Change my birthday on Sephora
love Sephora!!
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maithy0807 / NEWCOMER / replied
Can you change my birthday to august 7, 2000? Please see post
Order still pending
I submitted a large order on Tuesday for 3 day Rouge shipping. It's Friday and the order says it's still pending and my credit card has not been charged. I was hoping to get the items within a week because of the holiday Monday (even though I should've gotten them earlier) Anyone else having this problem??
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BEAUTY RESIDENT ahoneyc / BEAUTY RESIDENT BEAUTY RESIDENT / replied
I placed an order on Saturday 5/20 that still hasn't been processed... But then I placed another order yesterday 5/27 that was processed this afternoon! I do not know wh... see post
Website problems?
When clicking on the general tab names "makeup, skincare" etc, or the subdivisions within them (palettes and value sets, face, eyes) to see general categories of products, my webpage does not load, and gives me the logo at the top of the page and the rest is white. This also happens when I search a product in the search bar, and this has been going on on all different computers i've tried, and all different wifi networks i've tried. I've been reduced to knowing what I want, and searching the name of the product with "sephora" after it in a google search, which finally displays the product page for me. Anyone else having this problem? I'd like to just simply browse the "what's new" section among others on the website. I've noticed that the site has changed... maybe that can be attributed to this issue i'm having?
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gldc / NEWCOMER / replied
i am also using safari and i can't navigate the website! what should i do?? see post
benefit kit
I found a product online that I would like to purchase as a gift for someone. I'd like to be able to go to a store and see it, but the website won't let me enter my postal code; I can only enter numbers and not alphabets.   This is the product: http://www.sephora.com/give-me-some-nude-lip-P417992?skuId=1923226&icid2=products%20grid 417992    I just want to know if the locations near me have this or if I will have to order it online.    Thank you in advance!
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DaneeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
@sunbul4, based on the screenshot you've provided, it looks like you're currently on our Canadian website and I'm sorry if you're still having trouble entering your post... see post
Create BI Account Failed
Hello, I was trying to create my account and when I put in my birthday and it would not let me and kept saying create Bi account failed. I hope you can resolve this issue for me. Please and thanks My birthday is May 11, 2000.
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DaneeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi doublejoy,   I can help you with this :) I'm sending you a PM now.   Always, Danee see post
Bare Minerals lip liner shades mixed up?
I was just looking at this product and I think the swatches for Graphic and 100% might be mixed up based on the color descriptions. Just wanted to give you a heads up that they appear mixed up. 100% is supposed to be cherry red but the swatch looks like it's actually Graphic (blackberry).  http://www.sephora.com/statement-under-over-lip-liner-P420409?skuId=1945195&om_mmc=ppc-GG_381463959_...  
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DaneeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi pixiedust2,   Thanks for reporting this! I'll forward this to the appropriate department so they can double check the swatches and color descriptions!   Alway... see post
Cannot read reviews
Where are the reviews? They have disappeared off your website. I have tried on several different devices along with some friends of mine. Please do not advise using a different browser. I could see them before for several years on the same device.  This is a Sephora problem.
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BEAUTY BRAINIAC lovelyk / BEAUTY BRAINIAC BEAUTY BRAINIAC / replied
I am also still unable to read reviews on sephora.com. Experience same problem others have reported, the reviews on a product load and then promptly dissapear. Clearing ... see post
Sick of getting wrong samples!!!!!
I usually order from sephora.com when I really like a sample. From last month to this may, I placed more than 20 orders, and half of them came with wrong samples that I didn't choose! I know sometimes samples are out of stock and they replace one of 3 samples to another. I was ok with that when it happened sometimes. But half of more than 20 orders are not "sometimes"!!! I am mad now since I got two wrong samples again today! I really wanted to receive Dr.Brandt Skincare Oxygen mask and placed two orders for it, but I never got it! I called Sephora today to complain, because me getting wrong samples is not second or third time, it happens almost in every 3 orders. But the assistant said that she cannot do anything for me and that was it!! I'm so disappointed to Sephora costumer service.
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BEAUTY RESIDENT ahoneyc / BEAUTY RESIDENT BEAUTY RESIDENT / replied
Ugh! It is so annoying! For a few of my orders, they send me samples of products that I already own. The whole point of sending samples is so that I can try out differen... see post
GlamGlow Deluxe Sample Unusable
Hello.   I just opened my GlamGlow SuperMud deluxe sample that came with the GlamGlow VIB/Rouge bonus offer promo. When I opened it, it seemed as if there were fibers in the mud. I took a picture, but I can't attach it here while using my phone.    I was so excited to use it, I'm dissapointed.    Regards Brandi
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MaliBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi @bharvey,    Sorry to hear about this! I'll send you a private message to further assist you.    Best, Mali see post
Affiliate Registration
Hi.  I have successfully registered with Rakuten LinkShare.  However, I cannot find SEPHORA for USA.  Please help.  Thank you.
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keelybt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
I sent you a private message on BeautyTalk. You can click on the envelope in your profile box or from your profile page, see post
Shipping time is unsatisfactory
I%27m disappointed with the shipping time.  I ordered on 5%2F23 and the order was just shipped. I won%27t order any longer because I can place the same order elsewhere and have it arrive in 2-3 business days.
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DaneeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi danitask,   I'm so sorry for the delay! I'm going to send you a PM to assist you with this.   Always, Danee see post
Where's my stuff????
I placed a large order a week ago and it's still in progress. I was told it would take 1-3 business days to process but it's far exceeded that now and all Sephora can tell me is there are "processing delays". What kind of company runs their business like this? Don't guarantee a delivery if you can't even get it processed and shipped out. This is the last time I buy from Sephora. 
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DaneeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi 250098th,   I'm so sorry for the delay receiving your order! I will send you a private message to assist you further.   Always, Danee see post
Delayed Order
I am a VIB Rouge member, and I placed an order on May 20. It's been a week, and I have yet to recieve my order or any confirmation of its shipment. Trying to get makeup this way is supposed to be more convient, but obviously this 2-day shipping isn't true.
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DaneeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi ebghartman,   I'm truly sorry to hear you have not yet received your order! I'll take a look at your order then send you a pm to assist you further.   Always,... see post
Pending order
My order has been pending for days now. I was told twice already that it might take 2-4 business days to ship out and that I would be receiving shipment information very soon. Still nothing!! Can you please tell me where my order is and if/when I will even get it?? PLEASE??
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250098tln / NEWCOMER / replied
I'm having the same problems. I placed my order a week ago and was told it takes 1-3 business days to ship. Well, it's been over 5 business days and it still nothing.  see post
Sephora keeps unsubscribing me from emails and postal mail
I first found out that I had been unsubscribed from Sephora emails (including order confirmation ones) and postal mail on 9/2 when I didn't receive an email about the 4x points event. I had immediately resubscribed myself, but I noticed yesterday that I had been unsubscribed again. I resubscribed to emails and postal mail (for the second time) and sure enough, I just noticed that I've been unsubscribed AGAIN.   I have resubscribed, refreshed the page, and then became unsubscribed again. I am just being instantly unsubscribed. I have also tried using different browsers (Chrome and Firefox) and it has made no difference.    Also, on the Email & Postal Mail page, it now says in red "Sorry, our system is currently unavailable. Please try again."   What is going on?   This is what it looks after I subscribe to everything:   And then I refresh the page and see this:     Note: I am still receiving BT notification emails from threads I have subscribed to.      
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achristine9 / FRESH FACE / replied
 Has anyone found a solution to this? Mine is doing it too.  see post
returning item with email confirmation/ order statement online
Hey, i wanted to return one of my items i have bought online and i cannot find that order slip, can i show the order statement on my phone that i have in my sephora account on the site? Or could i have the email confirmation?   I would like to not have to print it out since that would require me to go and print it out at a store, but if i have to, i would do it :/
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BEAUTY MAVEN Tamiraq / BEAUTY MAVEN BEAUTY MAVEN / replied
thank you :) see post
I need to update to Flash Shipping by cancelling an order.
Hi!   I just placed an order with the Flash Shipping Checked, but it did not update during payment! I wanted the flash shipping and updated my shipping requirements, but I still got charged 5.95$ per order instead of the 10$ for the year!   I would really appreciate it if you could help me out with this technical glitch? so that I don't have to place my order again and can keep ordering stuff from the website?    Thank you, Samu  
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DaneeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Samudyatha,   I'll look into this for you then send you a private message to assist you further!   Always, Danee see post
t Summer sale?
Hi, It says in the list that the sephora give me some lip and liner set is available on sale for $30, however when I click to buy it I am told that the product does not exist ( http://www.sephora.com/product/productNotCarried.jsp ). I am really disappointed because I really want to buy this set. It's the second product in the third row of the sale page. Is it a mistake that it's there? Or can I get a link to purchase this sent. Thanks in advance!
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DaneeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi melanieclairexo,   I'm so sorry for the confusion! Regretfully, this set is no longer available on our website and it doesn't look like we will be restocking it. ... see post
anyone having issues with the site? i can't seem to see reviews. They show for a few seconds then disappear
BEAUTY CONNOISSEUR trendee2 / BEAUTY CONNOISSEUR BEAUTY CONNOISSEUR / replied
Guess what folks, I'm a Mac user with the very same issues. I am a sephora vib and have been a loyal customer for a very long time. However, I do utilize reviews to deci... see post
LOST/STOLEN SEPHORA PACKAGE
I placed an order on the 22nd of March and my tracking number said it was delivered yesterday March 27th at 3:07 PM but I can't find it anywhere. The tracking information says it was left on the front door. The mail was brought in the apartments but no one saw the package. I already contacted my rental office and they said they did not receive anything and they would have been there at the time the package was delivered. Please help I contacted UPS and they are running an investigation and I am very upset because I was looking forward to using my Sephora products that I purchased. I do not have the patience to wait any longer. What should I do?
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StephanieBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi AlexaApril,   I'm happy to check on this for you, and will PM you shortly for more info. see post
I recently purchase from Sephora JcPenney online, how can I add my point to my BI? Thank you
MaliBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi @ssayra82,    I'll send you a private message shortly! Please check your inbox momentarily.    Best, Mali   see post
Looks like Flash 2-WEEK shipping is back in effect
 Usually I don't even mind if free shipping takes more than 2 days, but Sephora should just be upfront about it and say that it will take longer. For my most recent order, I got a confirmation that it had shipped on 5/23 and a projected delivery of 5/25—I have a screenshot of that. But now it's 5/26 and the tracker says the order hasn't even arrived at the UPS facility yet! I actually googled "UPS on strike" to see if there was a problem there. Nope. This is not the first time this has happened to me, and I see that it's been mentioned by a lot of other people, too. A short email saying, "We're sorry, your order has been delayed" would be preferable to promising "2-day" shipping that takes over a week. Be honest: Promising something you can't deliver just creates ill will.  
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keelybt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Broo127, I'm sorry for the delay! I will look into this for you and send you a message with more information. see post
Sephora's new Lasership shipping
I have Flash shipping for a year and the delivery has always been on time but recently they switched to Lasership and its absolutely horrible. First order I had after Sephora switched to them, was delivered at 9pm .... but at least that was delivered. Since then, I have 3 orders delayed now, the "tracking info" just says out for delivery every day until like 10pm when it will say "delay from Ashburn, VA", my product isn't even being shipped from there??! My products are now late by like 4 days, not to mention the one time they actually did deliver (the first time), the box was in terrible conditions, it was ripped in multiple places and was covered in dirt. Sephora needs to switch from Lasership. Is there a way I can go back to having my products shipped by UPS? 
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Valentina27 / FRESH FACE / replied
I have flash 2 day shipping and this is the second package that is two days late. Lasership does not deliver things on time or even try to. The stores' costumer service ... see post