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Have Not Received Loyalty Reward
Like everyone else, I have not received my loyalty reward by email. Ive been a member for awhile now and I am frustrated that I haven't been able to use my discount. I have checked junk and spam folders in my email as well. Can you please assist? Thank you.  
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Sierra1996 / NEWCOMER / replied
Hate to keep posing but I would really like to use my coupon and need the email as well. I don't have any idea why I have stopped receiving emails, I've missed out on a ... see post
$15 off $50
Does anyone know how I can get the $15 of $50 coupon? I have not received mine in my e-mail
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Sierra1996 / NEWCOMER / replied
I haven't received mine either and time is running out... see post
Two year Cosmo Subscription?
I used the Cosmo promo code on my most recent order but the order confirmation didn't show that the promo was applied even though I know it was. I received my package today expecting some sort of confirmation that my subscription is coming but I didn't receive anything. Did my subscription go through and if it did will it be shipped to my shipping address or my billing address?
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miyuandthem / NEWCOMER / replied
I have just changed my address and would like to know how to change where my magazines will be shipped to.  see post
$20 off $50 loyalty code email not received
Hi! I never received the email for the loyalty code. Can I get it resent & how can I make sure I'm on the list for next time? This is actually the first time I've not received an email or snail mail notification from Sephora. Thanks for your help!
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Didn't not receive my 3 samples with my recent order? :(
Hello,  I just received my order and was looking forward to all three of my samples when I realized they never shipped in. Please help! Thank you.
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DaneeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi dchaidez0,   I'm sorry to hear your samples were missing! I'll send you a PM to assist you further.   Always, Danee see post
Loyalty reward
I got a mail flyer about loyalty rewards but never got the email...
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BEAUTY CELEB PeachSky11 / BEAUTY CELEB BEAUTY CELEB / replied
Same here I email sephora customer service but still dont get it.  see post
Haven't received $25 off $50 Loyalty Code
Hi,    I haven't received my Loyalty Code through email yet. Could you please look into this issue?    Thank you!
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oliviaray / NEWCOMER / replied
I also am having trouble with this. I am a VIB member but my email connected was my old one that I do not have access to. Can anyone help? see post
Unsuccessful authorisation - but no emails or refunds to let me know??
I placed an order less than 12 hours ago and when I logged in to look at something else, I noticed that my points had been reduced to the same amount that it was before my order. Upon checking, the order status comes up as unsuccessful authorization - no other actual reason to say why it was unsuccessful. NZ based credit card (AMEX), but US shipping address. I know that NZ is one of the countries you guys accept billing addresses from, so that can't be the problem.   Furthermore, my credit card is still missing the money paid for the order so it's clearly not the payment side of things. With this order being cancelled, I'm running into several problems - I am not able to make use of the $15 off code; limited edition products that may sell out and I miss it; some of the items I've ordered were online only; I don't know if the birthday gift will now stay 'claimed'; etc.   Can someone please help me with this? I can't call over the phone and it's impossible trying to catch someone on the live chat because they are always busy.
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asaphia / NEWCOMER / replied
I'd like to reply here so that everyone else can see this, as I don't think it's very fair for others who might go through the same situation as me.   You told me in t... see post
I haven't received my email for the Holiday Coupon
I am a VIB memeber and I haven't receive my holiday coupons yet. Is there a way for me to get this? Thanks 
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keelybt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Rayen9342, I will send you a message to help :) see post
2016 HOLIDAY REWARD CARD - BI, VIB & ROUGE
I haven't received my email for the Holiday reward code. Please help!
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keelybt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Katie331, I will send you a message to help. see post
Haven't received $15 off code
I haven't received a $15 off code in an email. How can I get one?
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keelybt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Sarahzzz94, I will send you a message to help with this. see post
$25 code not working
Hi, I received my $25 off $50 code but when I tried to check out it claimed that the code has been used. I haven't used it so someone else must've had my code as well. Please help!
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keelybt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Shhc, Oh no! I will send you a message to help. see post
Holiday Reward
I haven't received my email for the Holiday reward code. Please help!
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StephanieBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi tnz022,   I will send you a PM to help with this in just a moment! see post
hi, i never received my loyalty reward offer code ??
StephanieBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi lilcrumpet,   Sorry to hear that! I'll PM you shortly to help. see post
Never received Loyalty Reward Email
Hi, like the other people here, I have not received my Loyalty Code either.  Can someone please help me?  There is a purchase I would like to make and would like to use that code.  Thanks.
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StephanieBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi CKTaskeshi,   Sorry about that! I'll send you a PM in a moment to help. see post
VIB Rouge Welcome Kit/Card - Still Waiting!!
Hi I became VIB rouge and they did not have the welcoming gift or the card in stock and they said they would not have it for awhile. I also went to another Sephora store and they were also completely out. Is there any chance I would be able to receive it in the mail?
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StephanieBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Urlacher7,   I'm sorry about that! Regrettably, these are currently out of stock online as well. We hope to have them back within the next couple of weeks, so ple... see post
Can someone please help me with an order related issue. Its really urgent
Hi Team Sephora! Please DM me for my order number & I'll elaborate on this issue I'd immensely appreciate it. Thank you
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StephanieBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi LadyPS,   I've just responded to your PM, please check your messages when you have a moment! see post
Beauty insider points are not showing
I bought some makeup instore and my points are not showing up on my account
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StephanieBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi lostinstereo,   I'm happy to help with this and will send you a PM now! see post
Didn't receive my 15 off 50 code
Didn't receive my 15 off 50 email nor code. Any help is appreciated, thanks!
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StephanieBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi TaroTaroPie,   I will send you a PM to help with this now! see post
Refund not received
Dear Sephora customer service, i am very dissapounted to be writing to you again about the same issues from around 2 months ago. In short I had an awful reaction to the philosophy products I received and through an exchange of emails I was told I could have a refund and then told I had to send the products back to get a refund despite living in the uk and as I explained I felt the emails quite patronising. I then sent a message via the website to a woman who was very helpful said she had processed the refund but this was on the 3rd of November and I still have not received the refund. In past I have loved shopping from Sephora and had great experiences but this has really tainted my view so I have refrained from doing my Christmas shopping on your website. Yours SIncerely, Ellie 
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MariekeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi @taylor1126,   I am very sorry to hear this and apologize for any inconvenience. I'm going to look into this for you and I'll send you a PM about this soon!  see post
$25 off $50 code not working
It says that I've already redeemed the code though I haven't. Please advise!
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MariekeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi @loyalblue,   I'll send you a PM about this soon too. (:  see post
Have no recieve 25$ promo code - and birthday email :(
I didn't receive any code for holiday redeem and i didn't receive my birthday email also so sad  
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MariekeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi @mymeo,   I'm sorry to hear this! I'll send you a PM soon about this. (:  see post
Haven't received $25 off $50 email code
i received my flyer in the mail for my VIB ROUGE $25 off $50 loyalty card but never received an email with the code. Help!
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MariekeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi @sjwatson,   I'm sorry to hear that you didn't receive your Holiday Reward Card! I'll send you a PM soon. (: see post
$25 promo code not working
Hi,    I'm trying to use my VIB rouge holiday reward card promo code online but it kept saying that it has already been redeemed. My last Sephora online order was on the 3rd and just received the email for the reward card on the 7th. Please advice. Thanks.
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DaneeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi bambi23,   I'm sorry for the trouble you're having redeeming your Holiday Reward Card! I'll look into this then send you a private message.   Always, Danee see post
Somehow ended up with two accounts, helping with merging them?
When I checked out this afternoon the associate who was helping me noticed that my phone number lists a second account. I'd like to have it merged with my rouge account and have all of my points transferred over. Is that possible? I think it may have happened when I visited a JC Penny location.
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DaneeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi JeniferNicole,   Yes! I can help you with this. I'll send you a PM in just a moment.   Always, Danee see post
Beauty Insider Code Hasn't Been Sent
My beauty insider code has yet to be sent. How can I fix this?
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DaneeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi literaturelove,   I'm sorry you haven't received an email regarding your HRC. I'll send you a private message to assist you with this!   Always, Danee see post
I have not received any promo codes for the VIB Sale
I have some items I'd like to purchase with the $20 off $50 sale but I have not received any information on this promotion.    Thanks 
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DaneeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Britt2017,   I'm sorry to hear that! I'll send you a PM to provide you with your HRC information.   Always, Danee see post
In-store purchases/points not showing up online
I made a purchase in store almost 2 weeks ago and it still hasn't shown up online. I know for sure my card was electronically scanned as the cashier told me that my VIB status had been renewed. But, there's still no difference on my online account. Please help me out, thanks!
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DaneeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Anne322,   I can help you with this! I'll send you a PM shortly!   Always, Danee see post
Unsuccesful Authorization
After i placed an order on wednesday 25th of may and i got a confirmation email from sephora.com then my bank sent me also a confirmation  that they charged me with the cost of the order, i get an email on the 26th of may from sephora  that the order has been canceled due unsucessful authorization, what should i do? please respond as soon as possible. 
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xink / NEWCOMER / replied
I have the same issue. Could someone help me with the cancelled order?  see post
I did not receive my samples!
Hey Sephora.... Why do you advertise 3 free samples but don't send them? Very disappointing, I don't have a store nearby that I can go to and claim my samples. If you don't have them, please do not promise and do not send an email with shipping info for these items. - Or just send something similar that we can try before buying the full size.      
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KatherineCHAT / NEWCOMER / replied
Same here!!  I did not receive them either.  I remember placing them only to find out they were deleted after placing the order.  This is not right!!   see post