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Sephora favorites Canada
Will the new Sephora Favorites skincare sets be available to Canadians?
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ZannaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi gingershvite,   Can you please specify which set you're referring to so I can reach out to the appropriate contacting regarding our future availability? Thanks!  see post
Sephora employees rude every time you return?
I honestly never post on here, or go the extra yard to complain about customer service but I have had it with Sephora employees acting like they own the store! I am a VIB Rouge member, so It is shown that I shop at Sephora frequently. Every time I go to Sephora to return something ((Which isn't often maybe once every few months)) they made me feel like a criminal, as If I stole the product or something, even though I have my receipt and I always return products I did not end up liking in It's original package, barely used, and within a week. I honestly get scared to return something because I know the kind of attitude I always get.   Today particularity I went to simply exchange a foundation I had bought three days ago, which was too dark for my complexion. I even had the foundation which I bought swatched on my skin tone by the Sephora employees which picked this color out for me. The lady at the counter was eager to help me, but as soon as I mentioned the word "Return"  her attitude took a U-turn and rolled her eyes at me. I wanted to tell her why I was returning my items, but she didn't ask me a thing, nor did she offer me any help in finding items that would be right for me. She told me "you do know all these items returned go to waste right?" in such a snobby way. I simply told her I only used one application, and Iater on today I found out returned products become testers. So she obviously made a reason to make me feel bad. When the painful transaction was finally over she simply stared at me. When I looked back she said "What do you want now?". No "thank you" or "have a good day". I wish now I asked for her name but I was so eager to get out of there. They make me feel as If I'm a criminal or stole the product. I only buy things online now && even pay extra for shipping despite their being a Sephora 5 miles  from my house to avoid their TERRIBLE CUSTOMER SERVICE. 
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VanessaLutz / NEWCOMER / replied
I agree Sephora has the worst costumer service, so rude  see post
Need a review deleted.
I just posted a review for Hourglass's Vanish Seamless Foundation Stick, and I'd like it deleted so I can post another one. My original review did not disclose that I received a free sample and was otherwise a bit incomplete. Thank you!
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DaneeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi woahitsannna,   I've received your private message regarding removing your review! I went ahead and removed it for you! :)    Always, Danee see post
Sephora Collection #WantItWinIt Instagram Sweepstakes
Are. You. Ready? We’re launching our #WantItWinIt Sweepstakes, which means: 7 opportunities to win 7 different prizes!   Enter for your chance to win by following @SephoraCollection and mentioning a friend in the comments of our @SephoraCollection Instagram post that would dig this spread also. Winners will be selected randomly every day and we’re not stopping ‘till we get enough (ok, it ends August 28). NO PURCHASE NECESSARY TO ENTER. Odds depend on number of entries received. US residents only, excludes Rhode Island, age 18 or older (and age of majority). 1 entry per person per day. Enter by 11:59pm PT each day. One prize awarded each day. See below for official rules.
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BEAUTY RESIDENT SKFitFrk / BEAUTY RESIDENT BEAUTY RESIDENT / replied
YAYYY!! Such a generous giveaway!!! see post
VIB Rouge 2 day shipping still hasn't shipped
I place two orders, one Friday and one Saturday. I ordered with free two day flash shipping and they are still pending. I need this stuff by the weekend. I wanted to know the status of my order, and if I should cancel and pick up in a Sephora store?
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MaliBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi lindsclairek,    Sorry for any inconvenience! I'm going to look into this further for you and send you a private message. Please check your inbox momentarily. Tha... see post
Unsuccessful authorization
Hi,   I have several orders are showing unsuccessful authorizations. Can anybody help me with that?   Thanks.
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MaliBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi kowk,    I would be happy to look into this further for you! I'm going to send you a private message. Please check your inbox momentarily. Thank you.   Best, ... see post
Missing beauty insider points!
I made a large purchase a few weeks ago at a sephora in JC Penny's where I live. I gave them my email for my beauty insider since I did not have my card. I believe they added the points to someone else's account because I never got them. I should have enough points to be bumped up to VIP by now but this is causing that to not happen. I have already emailed sephora and get no answer. Please help!
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MaliBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi samantha0404,   Oh no! Sorry for any inconvenience caused. If you have sent us an email it will be responded in the order it was received. I would be happy to loo... see post
How do I link my beauty insider card to my online account?
I got my card a long time ago but I've used it a few times and ordered online once without realizing they weren't combined, just wondering how to combine the two if possible?
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MaliBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Shikomiko,   I would be happy to look into this further for you! I'm going to send you a private message. Please check your inbox momentarily. Thank you.   Be... see post
Wrong samples
I had ordered 3 samples along with my order and they sent me 3 completely different ones than I selected. Has this happened to anyone else? This is now the third time they have done this and I'm starting to get a bit mad about that.
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JaneanBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi @EliTh5,    Sorry about that! Our samples go quickly and substitutions are sent in place of the samples that were selected, as stated on Sephora.com. We are very... see post
#CreateYourPerfectLight #SephoraCanadaSweepstakes Instagram Contest 08.29-08.30
Summer days may be ending, but that perfect summer glow should never fade. Hourglass Cosmetics is giving you a chance to create your custom perfect glow all year round. Enter for one of two chances to win a Vanish Seamless Finish Foundation Stick, Vanish Seamless Finish Foundation Brush, Veil Mineral Primer, 1 Ambient Lighting Powder and 1 Ambient Lighting Blush for that perfect lighting custom to you.    Here’s what you do: from Monday, Aug 29 at 5 PM EST to Tuesday, Aug 30 at 4:59 PM EST, follow us on Instagram @SephoraCanada, comment on the image how you create your perfect glow and follow @HourglassCosmetics. Include hashtag #CreateYourPerfectLight and #SephoraCanadaSweepstakes. Only one entry per handle. Open to Canada only. All valid entries received within the time frame of the contest are eligible to win. The winner will be selected at random from the pool of eligible entries. Check your Instagram feed for updates.   Good luck beauties!   Please see contest rules below.
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Didn't get the Points from using my Play Pass
I went to my local Sephora, made a purchase and handed them my PLAY pass. The register kept adding $10 to my total when he scanned it in, so the manger came over and did something to fix it. But I never got credited the extra 50 points for using the PLAY pass. The manager said that her store had been having an issue this month with the Play passes.   When I look at my points history, it actually says that I redeemed points on that shopping trip, but I didn't. My actual receipt says I used my PLAY pass. That was on 8/24.   What can I do to get this corrected?    
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BEAUTY WHIZ polarbabe / BEAUTY WHIZ BEAUTY WHIZ / replied
I don't know how to get messages, but I see my points have updated. Thank you for fixing it for me! see post
Beauty Insider Card in Passbook for iPhone
You can now add your Beauty Insider card to Passbook on iPhone! We're excited to try the new features - how about you?       Passbook FAQ Q: What is Passbook? What all can it do? A: Passbook for iPhone and iPod touch is a feature of Apple iOS 6. Passbook has a variety of passes including gift cards, loyalty program cards, coupons, airline boarding passes, and event tickets. See http://www.apple.com/ios/ios6/ for more info. Add your Sephora Beauty Insider card to Passbook to earn and redeem points in store, instantly view your Beauty Insider point balance and receive notifications about qualifying rewards. Add your Sephora gift cards to Passbook to easily store your gift card information on your mobile device. As you use your gift card, the balance will be updated to reflect your current balance.   Q: How can I add my Beauty Insider card to Passbook? A: Update your iPhone or iPod Touch with iOS 6: 1.    On your iPhone, Go to Settings > General > Software Update to upgrade to iOS 6. 2.    From the Sephora To Go App for iPhonehttp:// www.sephora.com/iPhone or m.sephora.com, tap the top Passbook banner on the home screen or tap the bottom Passbook banner in any Sephora email. 3.    Sign in or sign up to be a Beauty Insider. 4.    Follow the steps to add your Beauty Insider card to Passbook. Now you can easily access your Beauty Insider card and view your real-time Beauty Insider points in store, plus see upcoming perks and benefits on your iPhone.   Q: I don’t know if I am a Beauty Insider. How can I get an account? A: Go to www.sephora.com/beautyinsider and follow the steps to sign up.   Q: I have added my Beauty Insider card to Passbook, and I have made a purchase, but I don't see the points updating. How do I get my points to update? A: Click on the link or banner on the back of the Beauty Insider pass, then sign in.   Sign in to Sephora to Go App for iPhone or m.sephora.com to trigger your points balance to update.   Q: How can I add my Gift Card or eGift Card to Passbook? (eGift Certificates cannot be added to Passbook.) A: First, Update your iPhone or iPod Touch with iOS 6: 1.    On your iPhone, Go to Settings > General > Software Update to upgrade to iOS 6. 2.    Follow the instructions to upgrade to iOS 6 Once you have iOS 6, you can add any physical Sephora Gift Card or eGift Card with a 16-digit gift card number and 8-digit PIN to Passbook.  1.    Get Sephora to Go App for iPhone http://www.sephora.com/iPhone or m.sephora.com, and select “eGift Card” from the home screen.  2.    Select “Add Now.” 3.    Enter the Card Number and PIN from your gift card.  4.    Enter your valid email address.  5.    Select “Add to Passbook” when your gift card is validated. 6.    Select “Add” in the upper right corner to set up your eGift Card in Passbook when the Passbook preview of your gift card is displayed. 7.    Exit the Sephora to Go app and open Passbook to view your Sephora Gift Card in Passbook   Q: I have added my Gift Card to Passbook, and I have made a purchase, but I don't see the balance updating. How do I get my points to update? A: Flip the Gift Card pass and drag down on the card to refresh your gift card balance.   Q: Can I add a plastic Sephora gift card to Passbook? A: Yes, you can add physical Sephora gift cards and any eGift Card with a 16-digit gift card number and an 8-digit PIN to Passbook.    Q: Can multiple people save the same gift card to their Passbook? A: Yes, the same gift card can be saved to Passbook on different phones. Note: Your gift cards have cash value and should be safeguarded as such.   Q: I want to purchase a Sephora Gift Card that can be added to Passbook. How can I do that?  A: You can purchase an eGift Card that can be used in store, online and via mobile from the Sephora to Go App for iPhone http://www.sephora.com/iPhone or m.sephora.com. 1.    Tap the eGift link from the home page of the Sephora to Go App for iPhone or m.sephora.com. 2.    Select the gift card design, amount, write a message (optional), then provide your gift recipient’s email address to email the eGift Card. 3.    When the recipient receives their gift, there will be an option to Add the eGift to Passbook. 4.    Tap “Add to Passbook” to easily view your current gift card balance and use in store, online and via mobile. Note: Sephora Gift Cards, eGift Cards and eGift Certificates have no expiration date, cannot be redeemed or exchanged for cash and are only available for merchandise purchases within the United States or Canada (in store only).   Learn more> http://theglossy.sephora.com/articles/44    
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BEAUTY BRAINIAC nawtyuh / BEAUTY BRAINIAC BEAUTY BRAINIAC / replied
 Is this not supported on iPhone 6 running iOS 9.3.5 ? I can't seem to add it to my passbook.  see post
Change my birthday on Sephora
How can I change my birthday to my actual day of August 30th? I guess I wants paying attention when putting in my birthday!! And slow how many points are needed for the free gift?? Xo
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DaneeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi kenzie12345678,   I've updated your birthday to August 30th for you :) Additionally, you can redeem your free Beauty Insider Birthday Gift online or in store two ... see post
My email is linked to another person's card, and someone else's card is linked to my email.
Hello,   When I got my VIB welcome kit, I think my card is linked to another person's email incorrectly. I also think that my email is linked to someone else's card as I can see some updates and purchases that I have never made. I also can see that there is a VIB ROUGE welcome kit redeemed on my updates, while I still have not redeemed my VIB ROUGE welcome kit so I think my email is linked incorrectly to somebody else's card.
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DaneeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi mojdew,   I'm sorry to hear about this! I will send you a private message so I can further assist you.   Always, Danee see post
Reward Bazaar item cancelled in order but it's still in stock
Hi,   Yesterday I placed an order so I could redeem the 500 point Kat Von D Beauty Addiction reward. Today, I got an email saying that the 500 point reward was cancelled in my order because it was "out of stock". Just now I went home and checked, and apparently it's still in stock. Why was it being cancelled then? The rest of my order wasn't cancelled so I'm still paying for it. Could a mod please add the reward back to my order? That's the whole point of me placing that order   Thanks in advance!  
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SPECIAL GUEST Aomine / SPECIAL GUEST SPECIAL GUEST / replied
Thank you for your help! I got the shipping confirmation :) see post
Points Card
Hi - I recently got updated to VIB Rouge status in store but my purchases in store do not show up on my online account? How can I fix this? 
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keelybt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Katecelia, I will be happy to help you combine your accounts. I will send you a message for your info :) see post
is the kat von d innerstellar palette out of stock?
keelybt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Ayyyyylmao, The KVD Innerstellar Eye & Lip Set is available here http://www.sephora.com/innerstellar-eye-lip-set-P408316 see post
Combining accounts
Hi, I would like to combine my accounts. I have a VIB account in store, and I made two online. How can I combining those accounts? Will my points be combined as well?
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DaneeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
I am closing this thread. If you have a similar issue, please send me or any of the other mods a private message so we can help or you can create a new thread under the ... see post
I just discovered that 2 purchases from a few weeks ago are not appearing on my account. What is the best way to go about having them added?
keelybt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi JeniferNicole, I will be happy to help you with this! I'll send you a PM now.  see post
Changing my date of birth
I've looked through the threads and there doesn't appear to be a solution, rather someone who is changing it for us. This is great, but can someone explain HOW I can do it myself?   My birthday is listed as September 18th and it's actually August 18th. 
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keelybt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Chrynkow, there isn't a way for you to change it yourself so I have updated it for you. :)  see post
Two Beauty Insider Accounts
I seem to have two beauty insider accounts, one linked to my email and another linked to my phone number. I realized this when at one location I was asked for my email and was provided with a certain number of points accumulated and at another located I was asked for my phone number and I was told a completely different number for my points. How can I merge these two?
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ZannaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Yoshi1215,   I'd be happy to assist you with merging your two accounts together! I'm going to PM you now so keep an eye out for my message :)  see post
Print another copy of online order slip?
In a tidying frenzy I accidentally threw out the slip that came with my online order - can I print another copy so that I can return in-store?   Thanks!
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ZannaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi underwhelmed11,   You can definitely print out a copy of your order invoice by logging into your account at www.sephora.com. Once you are signed in, please click ... see post
Need help with getting my points from a purchase
This past weekend I bought some items from Sephora at La Cantera, but I forgot my card to get my points. Can someone help me to get those points?
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ZannaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Rowena04,   I'm so sorry those points were not added to your account! I'm going to send you a PM now so I can assist you with this. Thank!  see post
STATUS: Unsuccessful Authorization, please, help me
STATUS: Unsuccessful Authorization, please, help me I need this orders;(
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ZannaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Kisspris,   I'm going to send you a PM now so I can look into this in more detail for you. Thank you!   see post
DIDN'T RECEIVE MY POINTS ON MY PURCHASE TODAY
I bought the Benefit Cosmetics Chacha tint Cheek & Lip Stain (it was $30) today and never got my points for it. The cashier did not ask for my beauty insider card and I could not get my points for my purchase today.The cashier told me to contact customer support in order to get my missing points from today's purchase. Is there a way that I can get the points on my account? Thank you!
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ZannaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi jhy123,   I'm so sorry that purchase wasn't added to your account! I'm going to send you a PM now so I can get those points added to your account for you. Thanks!... see post
How was someone else able to use my Beauty Insider account?
I checked my purchases, and someone in Texas bought a foundation using my Beauty Insider info. I've never been to Texas in my life, so how could this happen?
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ZannaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Samantha931,   I'm so sorry for the mix-up on our end! Typically when this happens it's because a Cast Member is assisting a client with the same name and erroneo... see post
Waiting a Month for a Response
On July 26th, I was at the Markville Mall location (Markham, Ontario, Canada) making a purchase.  They informed me that we can no longer use Apple Pay.  I have used Apple Pay at this location before.   I feel it is inconvenient not to accept Apple Pay if the stores are accepting Credit Card "Tap".  I don't feel this is a security issue as Apple Pay requires Passcode or Fingerprint whereas, Credit Card Tap is simply "tap".   I emailed Customer Service asking for an explanation and they replied back asking for details of my transaction so that "they could forward it to the appropriate contact".  I provided them with this information.   They then wrote back informing me that my "email has been forwarded to the appropriate contact within the Sephora stores organization".  In addition, they stated" please allow 5-7 business days for a response so that the matter can be fully researched".   This was July 26th.  Today is August 25th.  I have received no response whatsoever!   What kind of Customer Service is this when you suddenly decline a customer's method of payment without providing any explanation.  And when the customer complains, the company merely ignores the customer hoping they will forget about the incident.   This is not the first time that I have brought forward an issue to Customer Service on the website and they don't even bother to respond.  It seems I can only receive an answer if I post on this forum.        
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ZannaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Karen118,   I sincerely apologize you have not yet been contacted regarding your experience at our Markville Mall Sephora location! I'm going to send you a privat... see post
How can I connect my VIB card to the online account I recently created?
Hi - I recently created a Sephora account online, but I have a VIB card from my in-store purchases that I would like to connect to my online account.  Please let me know how I can do this! Thanks.  
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MaliBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi notapg,    I would be happy to assist you with this! I'm going to send you a private message. Please check your inbox momentarily. Thanks!   Best, Mali see post
Beauty Insider account number
Hello, I have a beauty insider card I got in store, but when I went to check my status online, it said I did not have an account. So I created one. How can I connect my card to this online account? Thank you.
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MaliBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi littlewhittle,    I would be happy to assist you with this! I'm going to send you a private message regarding this. Please check your inbox momentarily. Thank you... see post