I placed an order on Monday around 9:45am. I received an email Tuesday around 11:30 am that the order had shipped. The expected delivery isn't until Friday. How is this 2 day shipping?? This isn't the first time either!
Can I use a visa/MasterCard gift card to pay my order? I'm just a 16 year old girl trying to get into makeup and my mom doesn't let me use her credit card lol so I was wondering if that method of payment is accepted before I go ahead and buy the gift card.
Hi just recently receive my order from the Viv sale and I purchase a CC cream and unfortunately the shade is too dark for me will I be able to go to store and ask for an exchange for a different shade? Thanks so much! - Marie
I placed three separate orders on April 24, 2017. 2/3 of the orders have already shipped, and I already received one of them. However the second order that I placed is still "In progress." Flash shipping shouldn't be affected so what's the cause of the delay? Last time this happened during the VIB sale my order was cancelled for no reason, and some of the products I tried to purchase were sold out. I'm worried that it's going to happen again.
Hello, I just checked my order status and it says it was delivered today april 27th at 11:59 am but I checked everywhere and nothing was delivered Usually when I order something, canada post puts in a parcel locker in the first floor of my building and they leave me a key to pick it up. I did not find a key nor a slip with information on where to pick it up but it says it was delivered
My order was placed 4/24 and has yet to be processed, when I spoke with customer service I was given zero information, and a condescending attitude. Unacceptable! I actually needed this order as a gift to someone for this coming weekend, with having your "flash shipping" I assumed this wouldnt be such an issue to have by Saturday. I informed the customer service rep that I needed to cancel my order since it looks apparent that it wouldnt be in my possession in time. I was told, "No, you cant cancel the order since it is still processing". Mind you, she did nothing to find out when processing of this order would complete, and when I asked to speak with someone else, I was told that everyone would give me the same answers. This is such a disappointment as now I dont have the gift, nor the returned money to repurchase the gift in-store. This was a very unpleasant experience. High volume= 2-4day processing, but its been 4days and I still cant get any answers. When I tried to send Sephora an email on the situation, of course it somehow doesnt go through...
So I mailed my return item two weeks ago, and it finally arrives at Sephora warehouse today. Because somehow Canada post manages to lose the package and I have to open a ticket search for it....... I want to know how long it takes for Sephora to process the return item and do I get a confirmation email when it does?
I ordered some items during the Spring VIB 15% off sale on April 21 and I still haven't received a tracking number or a ship date. It's coming up on almost a week since the time of order and theres still no update. It's all very frustrating and I honestly regret ordering online. This wait is ridiculous especially when this is my first time using the website to shop. Now I know to just go in store versus order online. Has anyone received their products yet? Has anyone received a tracking number yet? Or did the package just magically arrive at your house?
Order received today. Missing all three samples. I totally understand when one or two samples were replaced with others when they were out of stock, but getting no sample at all is just unacceptable. I had been looking forward to try those samples since the purchase was made. Very disappointed.
My second last order I ordered the becca pearl highlighter however it arrived smashed,l I figured it was just it being pressed and fragile or a rough mailman lol, I still use it anyways but then my last order I placed was during the VIB spring sale I ordered sunset cove and sea siren in the new stila eye shadows however when I got them yesterday i noticed the difference right away only because sunset cove has air bubbles in it and at first I thought maybe I didn't shake it good enough but it still happened it's only little over half filled compared to sea seen which is completely filled.
I just checked the delivery of my sephora package. Apparently it was delivered to my house at 9:15pm tonight. When I went downstairs at 10:20pm, it was not there. I've NEVER had issues with UPS or USPS, but Sephora used a new shipper this time. I am missing my package! I filed a police report because it is no where to be seen and the shipping says "delivered at front door". What do I do now?
I just received my order today from Sephora, spent almost $300 on products. Ordered two different foundations, but only received one. It is listed however on this order sheet included in my package so I know I didn't forget to order it. Everything else arrived fine from what I can see after comparing my online order list + the one in my package. Missing item # 1713155
So I have a bit of a dilemma, I purchased two Sephora pro brushes (59 & 79) (not more than 2 years ago and at separate times) to this day the bristles leave behind a black residue...I know the brushes are supposed to be under warranty for 10 years, how to I go about getting a refund/ exchange? ( I no longer have the receipts, and 1 might have been purchased before I got my Sephora beauty card) I tried returning to the store, but sadly, the girls at the cash didn't know what to do ( When I tried going back the following day in hopes of being waited on with someone with more experience, they also encountered difficulties) please help!!!
I placed two orders on these 2 days and on both orders my free samples were taken off:
I always order online and try new products this way so if one of the mods can help me with this, that would be great.
In total, I'm missing 6 samples. I would like to place another order but not if my samples are going to be taken off again.
I need help. I made my birthday as Feb. 2, 2003 and put a random date, but now I realize there is a birthday gift offer. Can someone help me change my birthday as November 12, 2003, my actually birthday. It would be a great help.
I've ordered multiple times from Sephora. This time, I ordered $400 worth of stuff. According to Canada Post, the package was delivered to me today. However, I received NO notice from Canada Post indicating that the package was delivered to my door step or to the nearest post office. No one rang the door bell either. I only realized it was "delivered" because I decided to check the tracking information. I don't know where my package is because I literally have no information slip from Canada Post and I can't find any info in regards to this on the Sephora website. What am I supposed to do?? I'm really upset because $400 is not cheap
I placed my order during the VIB spring sale. As a VIB, I used the VIBSPRING coupon. I first tried to use the coupon for overseas sale for delivery straight to Japan (where I live) to no avail. After 20 minutes of trying to figure out why it wouldn't work, I was told that the VIB sales were invalid for overseas sales. Let's not even go into why that's completely insane, but OK whatever. I then changed my address to my US office address. First time I put through the order perfectly, everything fine. I checked the order later that night out of curiosity to see if it was being shipped yet - and it read Unsuccessful Authorization and all the order was cancelled. I spent another 20 minutes on the phone to Sephora customer support, explaining about my address in the US, etc. The order was replaced with the VIBSPRING coupon code but I missed out on a bunch of products I wanted because they had sold out between the time I ordered and the time my order was unceremoniously cancelled without any notification to my email or phone. The order was then changed to Shipping and I thought that was that. However, I've now just logged in again and noticed that my 2nd order (EDIT: The order that was actually placed by SEPHORA customer support!!!!!!) was again changed to "Unsuccessful Authorization" once again without any notification to my email or phone, and my COMPLETE ORDER CANCELLED. So let me get this straight: customer service placed the order again because I originally had "Unsuccessful Authorization" and then the order PLACED by customer service was marked as Unsuccessful Authorization?! What kind of two bit company is this? I was under the mistaken assumption that Sephora was some kind of large company capable of actually selling products to a person who is trying to give you money! However, now the VIB sale is over AND a bunch more of my products that I wished to buy are out of stock! Let's not mention the fact that I HAVE BEEN CHARGED (!) for this with no refund yet!
What's the deal with your new website? Many links are broken or take me to blank pages. The menus drop down for a micro second. I have to try several times before I can grab a link (that is then broken or a blank page). Even my Beauty Talk links are broken! However, Beauty Talk is the only thing that seems to work moderately well if I can get past the screen not scrolling or scrolling significantly past the next item. I hope this is just a test run or an anomaly that will be fixed shortly (like within the next few hours). I don't normally complain, but I don't like change and I don't like change that doesn't work.