I placed an order today 12/02/16 using my Rouge promo and discovered an item I deleted from my cart was in my order confirmation email. Called right away, but was on hold for 30 mins and was disconnected. Can someone help delete the item? I need to remove the Dior BB creme from my order. Please help before it ships. Thanks.
I subscribed to Sephora when I was in Canada, so my account's default country is Canada. But now I live in US, so I would like to change that. All Sephora emails I am getting are for Canadian, and I can't change the post mail address from Canada to US. Please solve this problem!!
Hi, I am a new member and having a problem updating my profile. I want to Change my Birth date from 11/25/1989 to 12/25/1989, since it was entered incorrectly. But I don't see any option to do that by myself. Can anyone help me, please? I would really appreciate that. Thank You.
Hi, I recently became a VIB Rouge member. I received an email with a code for a VIB member and since I am no longer one, I cannot use the code. Is there any way another email can be sent with a code for a Rouge member instead? Thanks for your help! - Lilly
I received a postcard in the mail advising that our Loyalty Rewards code would be sent to us via email on 12/2 and I haven't received anything yet. Kinda worried because a few things I was looking at picking up have already sold out since this morning
hi, I think I need my shopping cart reset?? I have a couple items in there that i can't remove. When I try and remove them it says that my shopping cart is empty. I can't add any any new items to my cart. I tried calling but just get hung up on while on hold.
I didn't get the welcome kit by mail the time I qualified for VIB status (which was in October), but I know there's the code I can use online & in-store. I'm ok with not receiving the actual card since no card means not producing garbage for the earth. Today I assumed the clerk would just scan a code for me and give me 10% off so I went in and bought something. I asked for the kit first, and then I requested to use the discount this time. However, the other clerk told the one who's checking out for me that I can't use it this time. I was very confused but I thought maybe I was wrong.....??!! So I didn't ask anything and paid... Then right after I left I realized the other clerk must have assumed I just hit the status, hence I shouldn't be able to use this time. Can someone confirm this with me? I should be able to get discount even if I didn't receive the actual "kit"! Which was obviously not my fault. If this was the issue I'd like to return the item and repurchase it......
I have just seen that my order status is at unsuccessful authorisation however I was not notified of this and I have been charged for the order. Apparently Paypal holds the money until the order is cancelled. When will my order be cancelled by Sephora? Very disappointed as these were meant to be Christmas gifts for family.
Hi! I did not get the holiday gift card announcement mailer that came in the mail early this week,and I did not get the email for a gift card today. I would like to know if there is anyone that can help me out with this.
I was trying to complete my order but a product sold out before I could check out. I had already entered in my loyalty reward number and a gift card. I found a different item instead and put it in my cart, but now my reward and gift card are showing as zero even though I never checked out with them. Can someone help?
Just placed the order 10 minutes ago, and I'm currently calling the customer service but they wouldn't pick it up! I'm really worried since I miss-pressed the place order button in the Sephora app without qualifying for free shipping! Help! Update: I really hope I can still cancel the order cuz it just went from "placed" status to "in progress"...during the past 10 minutes the customer service not picking up the phone (probably because overwhelmed by everyone calling for the holiday gift card). :'(((( I'm so nervous
Hello! I am so frustrated. I never received my December promotion card for being a VIB. I called to speak to a rep but she hung up on me. Since then I have called back six times and every time I press 0 for a rep I am immediately disconnected. What is going on? I'm disappointed because I was headed to the mall to shop and won't be able to use my card. I received the card in the mail last week saying it would be coming, but never received the email.
I have purchased and received Black Orchid Gift set recently. It came without any plastic wrap. It felt like it was used by someone before it was shipped. If it is supposed not to have a plastic wrap, I understand. However, if the plastic wrap is "must", I would like to exchange my gift item.
Help! I received my online order today, and am disappointed to find that I am missing an item from my order. I am missing the cinema secrets brush cleanser solution for my order completely... I have never had a problem in the past. Please help! thank you.
So last week I called customer service because of a missing package and one of the rep. was kind enough to help me file a report with ups and asked me to call sephora if i do not receive a call after eight days. After eight days with no call from ups i decided to call customer service and both representatives hung up on me! All I asked was that if they can help me check my missing packaged with UPS. One lady said that she will help me look into it and put me on hold. So I waited for about 15 minute and she hung up on me. The second time, was a different lady and I told her what happened and she hung up on me too.
Hi, I have been trying to check out to ship something to the US (I live in Canada) but no matter what I try, it won't let me check out and ship to an American address. THe items I want are only available in the US and I'm trying to ship them to my friend in NY. I've tried Safari, chrome, firefox, logging out, and incognito. Really want to buy these items!! please help!! Thank you.
Hi, I think I became Rouge at Nov 14th, so I got the VIB $20 off in my email. However when I tried to apply it in my cart today, it wouldn't let me because it says I'm no longer a VIB anymore so the promotion isn't available to me. Also when I became rouge I went to 3 different Sephoras and they're all out of the welcome kit? Do you know where I can get a welcome kit, I'm sick of running around town just trying to find one.