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take back your product. give me my refund
I am beyond upset. held back. exception, returned to center, will redeliver monday. this package was supposed to be in my hands on the third, i ordered it since last month 30th. it got held up. yesterday i had to spend hours on the phone to finally get them to redeliver today. then what do i get? the ups guy in front of my house and taking hte freaking package back.    what do ups cs and sephora cs say? oh, that there were updates in the account and now yadadada? the update was done by the ups agent who so kindly helped me out yesterday and told me it was there but it wasnt sorted at the place for pickup, even though before that i was told i would get an email of the time to pick up the freaking package.    okay just enough is enough. refund my money, take your package back since ups still has it, and i'm pretty sure i'm going to get more freaking bs about it not being able to be delivered. i'll just order it from the website itself and hopefully they use usps or fedex. this is freaking ridiculous. f your 250* points. They mean nothing if this ups service is crap. For all I know, that 70 dollar bottle is broken by now. 
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HALL OF FAMER Blackwhiskey / HALL OF FAMER HALL OF FAMER / replied
ups shipping.
okay. I am annoyed at the lack of options here.  Yesterday I picked up a package t hat I had ordered the day after, same brand as the one that's being stalled. Both arrived at my city at the same time, why were they in two different vehicles? I have no clue, guess that's the way ups works, anyway. They didn't leave the package in the ups store along with the other and then I was told that it'd be delivered to my home, fine, I waited til 11 pm and nothing (even though i have ups deliver straight to a ups store). I contacted costumer care and they informed me it'd be delivered yesterday or today if not to file a claim. Today came and obviously I have no package since I'm venting out my frustration here. This whole time I've not received a single update informing me where my package could be, only 'in transit' has been in play since yesterday morning. So I contact costumer service again and inform them of this and they say I can pick up my package in mcallen which is a city away , bout 20 minutes sans traffic (lol), which is completely out of the way. I asked why they couldn't deliver it to my nearest ups store which is where i always request stuff to be delivered, the answer was not satisfactory. Like, what, just because there's not enough parking space they can't deliver? really? okay. so I say fine i'll go pick it up in the other store to get it today otherwise i have to wait until tomorrow. this is skincare and i'm out of the product that this one is replacing. but that's beside the point.  so note before i live chatted, i also emailed just to cover my bases, no word from the email as of yet and my package is still being shown as updating. And now if I want them to make a redeliver to my home, they're charging me.  So fed up with freaking UPS, I've had so many situations like this that this is just the last straw. I wish the store would carry this product so I didn't have to order online anymore because this is too upsetting.   the chat was from last night
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HALL OF FAMER Blackwhiskey / HALL OF FAMER HALL OF FAMER / replied
delete my profile i don't care for this anymore see post
I ordered Guerlain eye pencil on Tuesday and it still hasn't shipped yet, it says "sent to warehouse"?
Will I get my order soon? I also ordered Yves st Laurent babydoll mascara yesterday and that also says sent to warehouse. What does this mean?
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So so angry at Sephora
Hi guys, let me explain to you (step by step) my ordeal with Sephora.   January 27, 2016 -  {First order} I spend $123 - Spend 100 points on the Lancome Cils Booster Mascara which ISN'T in the package, instead, I get a seriously small sample of a Bumble and Bumble serum I didn't even ask for. Great, that's such a perfect replacement for my Lancome mascara.   January 30, 2016 - {Second order} I spend $282.49 - My $40 Peter Thomas Roth correction pads are missing. MISSING.   February 2, 2016 - {Third order} My  Nars powder is straight up OPEN.    What is this. I sent Sephora Customer Service SIX emails and the only response I got was "We'll add 125 points to your account for the Lancome Mascara" which STILL AREN'T in my account. That was three freakin' days ago.    Sephora, please get it together. I'm not paying hundreds of dollars for such awful service. I work for a big company and we will go above and beyond to make our customers happy, especially our LOYAL ones. I pay you, do your job. I expect to get the service I'm paying for. Please contact me at , which is the email I used to write to you a million times. I really to sound mean because that's just not the person I am but I honestly have had it. I work really hard and I don't have time to write to Sephora three times a day wondering where my products are and where my money goes.    Thanks!  
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MaliBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi lulaeps,   I am so sorry to hear that your emails have not been responded to. I just sent you a private message. Please check your inbox when you have a moment so... see post
UNSUCCESSFUL AUTHORIZATION... AGAIN!!!
I placed two orders using 4 egift cards (2 each). One order was successful and the other one had an "unsuccessful authorization" - which I wasn't notified about! I had to open up my order history! I was wondering why shipping was taking so long and much to my surprise, my order didn't go through WITHOUT ME BEING NOTIFIED. So I placed the same order. AGAIN, UNSUCCESSFUL AUTHORIZATION. THIS NOW THE THIRD TIME I AM PLACING THE ORDER. THIS IS GETTING RIDICULOUS. Can anyone assist?
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MaliBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Mitch18,   I can look into this for you! Please send me a private message with your registered email address. Thank you.   Best, Mali see post
How do I add my beauty insider card to this account?
AlexandraEss / NEWCOMER / replied
I need help linking my beauty insider card to my account! please help me!  see post
Linking BI card to online account?
i need help linking my online account and my BI card from in store can someone help me?
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cnli / NEWCOMER / replied
Hello, I also need help with linking my card to my account! see post
Beauty Insider Points
I was wondering if anyone could help me with my beauty insider account. I am a VIB and have points from shopping in store but my online account says I have 0. How do I get my points and status to show up online?
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elizabethkhuu / NEWCOMER / replied
I am also having the same problem! see post
Missing OnTrac Package, Long Hold Times, Frustration, Need to Vent
After a rough day at the office, I was looking forward to my Sephora packages today.  I had placed two orders with a $200 giftcard I got for christmas, I thought it odd that one was being delivered by UPS and the other by OnTrac.  I prefer UPS as the driver leaves the packages tucked nicely on the side of my entry way whereas, OnTrac, literally tosses it and usually leaves in near my front entrance.  I've never had a problem until today.  My package from OnTrac showed that it was delivered, my husband and dog were home, didn't hear anything, no barking, no sound of a vehicle in front of our house.   I immediately call Sephora customer service, while on hold, I cut up an avocado made some guacamole and enjoyed a snack while waiting, as I continued to hold, I changed out of my work clothes, shoot an email to the first mod I found that has helped others, look at the time, it was over 20 minutes, I decided to use my other phone and call OnTrac directly.  Well they tell me the package was delivered and that I should call Sephora, I let her know I've been on hold with Sephora and let her listen to the hold music.    End of conversation, she noted that I called.     At the 30 minute mark, a sephora rep finally gets on the line.  By now, I'm clearly aggrevated but the rep was calm and nice, put me on hold to call OnTrac, fine do what you have to do, find my package.  She gets back on the line only to frustrate me further, I will have to wait 8 days while an investigation goes on.  Investigate that my package was delivered to the wrong address, how will they know that?  While our call was coming to an end, my door bell rings and guess what it's my other package being delivered, I yell to my husband is it UPS or OnTrac????  Wishful thinking, it was my reliable UPS guy.  Sephora rep says let me look up your other order, I told her I don't need her to look up my other order, it's here.  Find my other order. No reassuring I'll get my goods or at least my giftcard funds back?  What about the 30 minutes of holding?   The stellar service I got for my time and frustration was compensated with 100 pts.  and a 8 day waiting period.  My husband clearly seeing my frustration promises to order me my goods and ship it to the office.   For those that have had missing packages please tell me the money or goods actually get back to you.....  Sorry for the Rant.
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StephanieBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi smfarrell94,   Oh no! I'll PM you for more information. see post
Linking
I need help linking my beauty insider card to my online account
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StephanieBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi JackieM87,   I can help with this! I'll send you a PM shortly for more info. see post
Link Beauty Insider with Online Account
I need help linking my beauty insider card with my online account
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MaliBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi rparis,   I have sent you a private message regarding this. Please check your inbox when you have a moment. Thank you!   Best, Mali see post
Triple Points
Hello,   I purchased a Chanel perfume on 2/01 and did not receive my triple points. Would someone please look into this for me.    Thank you! Katherine Keely  
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keelybt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Katharine, I'll be happy to take a look and will send you a message with more info :) see post
VIB Rouge/VIB Emails
I have been a VIB Rouge for months yet all of my emails are still coming to me as a VIB. Furthermore my VIB emails have had the same points and requalification amounts on them for over a year. Also when I hit VIB status again this year (as a Rouge) I didn't even get an email acknowledgement. Please help.
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keelybt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Aramina, I'll be happy to look into this for you and will send you a private message with more info :) see post
How can I link my VIB card (points) to my sephora account?
How can I link my VIB card (points) to my sephora account? 
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JaneanBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi axxii,   I will send you a private message so that I can help you with this. Please check your messages when you get the chance. Thank you!    Best Wishes, ... see post
can someone tell me why my order says unsuccessful authorization
MaliBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi karlssCB,   I would be happy to look into this for you. Please send me a private message with your order. Thank you.   Best, Mali see post
Received Wrong Beauty Insider Reward
I recently redeemed 100 reward points for the Josie Maran  Pure Argan Milk™ Intensive Hydrating Treatment. On my order confirmation and receipt the product was advertised as .33 oz, but when it came in the mail it was only .16 oz. I would not have spent my points if I knew the sample was that small. I also think it is misleading/false advertising. 
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MaliBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Claire18,    I would be happy to look into this for you. Please send me a private message with your registered email address, your order number, and a picture of ... see post
Unsuccessful Authorization
Hi, My order says  STATUS: Unsuccessful Authorization Is it Cancelled?Can Someone help me?
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TenMu / NEWCOMER / replied
I am having the same problem myself. The bank said the payment was authorised and that the money been withdrawn.... I'm quite disappointed as this is my first time order... see post
Do products ordered from jcpenney.com qualify for beauty points?
I ordered two products directly from the sephora section on the jcpenney website rather than sephora.com, and there was no option to enter in my beauty insider information. Is there still a way to get my points or is that just if you order from sephora.com?
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SCENE QUEEN kiityLOVESbrows / SCENE QUEEN SCENE QUEEN / replied
hi I'm having the same issue, can you assist me as well? see post
old account merging with new account??
I set up my BI card forever ago in stores and I have no idea what email I used to set it up... I made a new online account, but I want to keep my VIB card I got off of the in store set up is there any way I can put the VIB card on my new account??
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StephanieBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi GillianKristine,   I can help you link your accounts! I'll PM you in a moment for more info. see post
So does the Sephora Favorites Liquid Luxuries Perfume Sampler count for 3x points for the February promotion?
So does the Sephora Favorites Liquid Luxuries Perfume Sampler count for 3x points for the February promotion? I see banners on random frangrances but none above this one. There are no exclusions listed on the promotion but, I'm just making sure I'll get my points if I purchase this. Thanks
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StephanieBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Felicka,   Yes, it should! If you order it and don't see the bonus points added within 24 hours, please PM me or any of the mods so we can help. :) see post
Linking BI Card to Online Account
I need help linking my BI card to my online account.
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cnli / NEWCOMER / replied
Hello, I signed up for the BI card in store about 7 years ago and I need help merging the card to my online account.  Please help! see post
private message, how to access in Beauty Talk
Hi, I received an email re: private message that I have, but I do not know where and how to access it.  Can someone let me know the steps to find the Private Message?  Thank you!
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ZannaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi michjkim,   As kssweetheart mentioned, you can access your private messages, or PMs, on the home page of Beauty Talk. If you are signed into your account, you sho... see post
How do I link my online account to my Beauty Insider card that I use in stores?
LindsayBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi sedominguez,   Please send me a private message with your registered email address and your Beauty Insider card number so I can assist you with this! see post
Merging Accounts
I accidentally created a new account and would like to merge it with my old account so i can keep all my points in one place. Can someone please assist me? Thanks!
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sarahlene17 / NEWCOMER / replied
I have the same issue. Activated an account in the store and online. If anyone could help me merge mine? I'm unsure of the in store information.  see post
Someone else redeemed my points :(
Someone else redeemed my points in NY last week, I've been in Mexico for a month now... how could this happen?
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keelybt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Lulyflores, Oh no! I will look into this for you and send you a message with more information.  see post
Rewards points not showing!
I just recently purchased products (about $200+) from Sephora store on January 16th. Until today, the rewards points never show up on my beauty insider account. Please help! Thanks! 
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LindsayBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Angela93,   Oh no! I'm so sorry you haven't received your points for your purchase. Can you please send me a private message with a picture of your receipt so I c... see post
My Sephora pages are in Canadian...
Hi, I need some help changing my Sephora pages when I view them online cause apparently, the prices I see on the items when browsing thru Sephora have a "C" next to them.  I think it's in Canadian.  Ty 4 any help!
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LindsayBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
No problem! Better that we both answer than no one does, right? :] see post
My credit card was charged six times
I tried to order some Valentine's Day gifts earlier today, but none of the orders would go through. I double checked my address, card number, and even tried a second debit card but I still got an error message saying the order could not be completed. I checked my bank account later tonight and saw that I was charged 5 times on one card and one more time on the other. I have received no confirmation emails for any of the 6 orders that I was charged for, and I now have $460 missing. This would not be a problem if I could cancel an order that I got a confirmation email for, but none of these orders officially went through. 
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LindsayBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi aboughter1,   It sounds like the failed order attempts left some pending authorizations on your account, if you send me a private message with your registered ema... see post
I want to add my Beauty Insider card to an already existing online account. Can you help?
I want to add my Beauty Insider card to an already existing online account. Can you help?
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MeganAshleyK / NEWCOMER / replied
Can you help me as well please? see post
So disappointed, I didn´t got any samples with my order and I can´t redeem my Sephora Play! code in store
Seems I ran out of luck! I´m in Phoenix on vacation, yesterday went to a store to redeem my Play card with a purchase and wasn´t able to because  it seems they don´t carry the Play promotion in Arizona yet   Then, today I got my online order on my hotel and not one sample!! I thought maybe they are at the bottom of the box but I doubled checked and no samples! All I received was a booklet mentioning the gifts available at sephora. I´m fine with getting different samples than the selected ones but this is the first time I didn´t get any samples. I don´t like buying at the store because rarely they got any samples but bad luck twice! so I neither have the 50 extra points nor the samples. I live in Mexico but do my Sephora shopping when I come to the US so I only had a few days to redeem the Play code and get the 50 points bonus.
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Jackicoco / RISING STAR / replied
How unprofessional from sephora. see post