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unable to add items to cart
Every time I try and add an item to my cart, it says that my cart is outdate and to refresh the basket.  I try this, but still am unable to add items.  Ive tried calling, but always get disconnected before someone comes on the line.  Please help, as i can't make any purchases!
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NikkoBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Maris28!   I'm sorry to hear that you're having difficulties placing an order. In addition to logging out, I suggest clearing your browsing history and cookies. I... see post
When you try to pay with a gift card online what is the PIN number they are asking for?
NikkoBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Kayla1122!   The pin number can be found on the back of your gift card. :) see post
VIB rouge reward cards
I still have not received my pin for $25 off can someone send it to me??
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NikkoBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
I sharma!   Sorry for the delay in a response. I see that you posted previously about having difficulty with your Holiday Rewards Card, and I sent you a private mess... see post
Didn't receive holiday reward card...
I haven't received my holiday reward card yet and was wondering why that may be? really frustrating having to wait so long because the items I plan on buying might go out of stock.
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NikkoBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi libby242!   I'm sorry for the frustration that the situation has caused. I'm going to look into this for you, and I'll private message you shortly. :) see post
Got a wrong package.
I just got my package today. The address on the box was mine, and the name was mine too. However, when I opened the box, there were wrong products and someone else's name on the receipt (or the paper thing in the box)   I kind of ordered a lot, and had a lot of samples including my birthday gift, white clutch gem and 3 free samples. If I got someone else's, that means someone else got mine, right? What happens to those samples and gifts? Can I get all of them? It wasn't my fault so I should be able to, right? Also, what do I do with these packages? Do I have to pay for shipping and everything? Also, when will MY package come? It was a gift for someone.   Thanks.
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NikkoBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi vixxpink!   I'm sorry to hear that you received the wrong order! I'm going to send you a private message to further assist you. :) see post
Order was not delivered to my address
I placed an order of a 1.2 oz Chanel Chance Eau Tendre Toilette Spray on December 2, and it was supposed to be received today.   However according to UPS it was delivered today. There is no package, I was home all day. I have already checked my neighbors and nearby.     I was very excited for this order because I was able to redeem a deluxe sample bag, 100 point bite lipstick sample, and three samples I was excited to try out (Marc Jacobs Daisy perfume, J'adore, Caolion Pack Duo).    I am worried if this package is indeed lost, I will not receive a order equivalent to what I received. The perfume at 1.2 Oz is out of stock. I also used the promotion code for Sephora (the $20 for 50). I received VIB rogue after the 14th date November.   Thank you 
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SPECIAL GUEST LdyV / SPECIAL GUEST SPECIAL GUEST / replied
The package was misdelivered. I found it away from my residence and one sample is missing.   I would like to file a report with the delivery since they have been consi... see post
Got a rewards card in email and tried to apply it at checkout but it's not working?
NikkoBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Mannnn13!   I'm sorry to hear you're having trouble using your Holiday Rewards Card. I'm going to send you a private message to further assist you! :) see post
Loyalty Reward Code Not In Email
I am a VIB and I have not received my $20 off $50 loyalty reward card in my email yet.  
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Rewards Card
Hi, I never received an email with my $25 off 50 code. Could somebody help me?
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magsmay0113 / NEWCOMER / replied
I'm a VIB and I also did not receive my loyalty reward of $20 off $50 or more via email.  see post
Unsuccessful Authorization - Charged
Hi  I made an order a couple of days ago, and went back to check on the status today and found out that I got an "unsuccessful authorization" I wasn't notified that my order was cancelled so I can reorder it, and I also see the charges on my credit card. How and when can I get this refunded or dropped off my card? And what can I do to authorize my order?  Thanks,  Sara
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Bi reward card
I received a flyer in the mail stating I would get the reward code via email. I still haven't received and I'm wondering what to do? 
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christmas gift card
Hi, I am a VIB rouge member but haven't received any gift card yet. I called customer service and was told can only apply the discount with a phone purchase, which is very inconvenient since I am going out the country for vacation. Please help. 
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Beauty Insider Reward Code
Hi,   I did not receive my Beauty Insider holiday reward code. I emailed customer support a few days ago and haven't heard back from them yet.   Any help would be appreciated! Thanks! 
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December Loyalty Rewards $15-$25 Off
I received the email with my $15 off $50 but I can't find the pin. Can somebody please help? Thanks!
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NikkoBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Annaira!   Thanks for reaching out to us. I'm going to take a look into this for you, and I'll private message you shortly. see post
Item went out of stock
Hello,   Yesterday I placed an order for the UD Naked Smoky pallet as it was half price. Sephora charged my card and after checking back online, the item now says "out of stock" Will I still receive my item or will my order get cancelled? I've never seen this happen before.   Thanks,   Codi
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NikkoBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi xMetallicatx!    I'll take a look into this for you, and send you a private message shortly. :) see post
Change birthday
So when i signed up i accidentally put my birthday as a random date but today is my actual birthday so can you please change my birthday to December 4? I'd like to receive my birthday gift today but i realized i put my birthday as the wrong date XD Hope you can help
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NikkoBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi HomayraMxoxo!   Thanks for reaching out to us. I'm going to send you a private message shortly to further assist you. :) see post
Beauty Insider Reward Card
I haven't received my $15.00 off $50.00 Beauty Insider Reward Email yet. I haven't been able to get a response yet to an earlier inquiry about this.
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DaneeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi ChadinOKC,   It looks like Nikko recently sent you a private message regarding your Holiday Reward Card! Please check your inbox when you get a chance. Thank you ... see post
Charged for Sephora Play??
Hi, a few weeks ago when I was trying to combine my points from two different accounts into one, we had to canceled my Sephora Play subscription in order to do it. I just recently checked my online banking account and saw that I was charged $10.60 to Sephora even though my subscription was canceled. I had no notification or even email about this!   I would to see if there's anyways to completely cancel this transaction, it's still pending in my account and would like to cancel as soon as I can!
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DaneeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi MakeupObsessed21,   I'm sorry for the delayed response! I'll look into this now then send you a PM to assist you!   Always, Danee see post
VIB Rouge Holiday Rewards Card
Hello, I haven't received an email from Sephora regarding the holiday rewards coupon, if someone could help me out with that it'd be great! Thanks!
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DaneeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi sandy899,   I'm sorry to hear you haven't received an email regarding your Holiday Reward Card! I'm sending you a private message to help.   Always, Danee see post
Did not receive my $15 off $50 code!!
Hi! I didn't receive my code for my beauty insider I have been a member for a long time. Can anyone one help me please!
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jordanbraidwood / NEWCOMER / replied
I didn't receive my code can someone please assist? see post
Order Status : Unsuccessful Authorization
Hi I'm Kathalyn, I have a problem about my order status. I think the problem is about my foreign credit card because I'm in Thailand but I'm intend to pay it by myself and ship it to my friend's house in San Jose, CA. I received an confirmation email after my order was placed and I thought everything is going well but suddenly it turns out that my order is Unsuccessful Authorization. Now if it's about my credit card issue I think I already understand the reason why. So now I'm wondering about how to refund my money back? because it was already fully charged on my credit card immediately after I placed my order. Now I'm a bit worry because I don't know what to do   by the way I paid my order by Visa   I placed an order on November 30, 2016 sent and email but no reply somebody please help me
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NikkoBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Kathalyn!   I'm sorry to hear about your experience! I'm going to send you a private message to further assist you. :) see post
2016 HOLIDAY REWARD CARD - BI, VIB & ROUGE
Hello. I just placed an order with VIB $20 reward card but without a few items that I needed to purchase. Is possible to cancel it and place the order again with the same reward card?
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NikkoBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi bori57!   Regretfully, once an order is placed, we are unable to cancel or modify it. I'm sorry for any inconvenience this may cause. see post
did not receive VIB 50-25 reward card
did not receive VIB 50-25 reward card.. Can someone help me?
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NikkoBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi tulipt!   I'm so sorry that you haven't received your Holiday Rewards code as well. I'll private message you to help you out! see post
Linking my VIB account to my online account
I have recently become a VIB member through making purchases in stores. I am now interested in linking my VIP membership to an account online shall I ever want to make an online purchase. I signed in and chose the "No, I don't have a password option" and it had me create a new account starting as a Beauty Insider member (which is what I didn't want to do). I would like to have my VIB membership account online and remove my "new" Beauty Insider account. How am I able to log in with my VIB membership and pick up with my current VIB status including all the points that I have gradually racked up?    Also, I am not sure what the email is associated with my VIB membership. It is either under my email, or my moms as I registered to be a Beauty Insider member back in middle school. I entered my email address while making the online account just now. Regardless of what email my VIB membership is under, I would like to connect it to my online account and preferably assign my email to my VIB membership as I am now in college and would like to be receiving Sephora emails rather than having my mom receive the emails. 
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Emisha / NEWCOMER / replied
Im also having this same issue! see post
Order is sent to old apartment !! Help
I sent my order to the wrong address just a few minutes ago.   Please help meeeee   Order number:  xxxxxxxxxx
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NikkoBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi mxotoni!     I'm sending you a private message to further assist you. :) see post
Didn't receive VIB Coupon Code
I received a postcard saying I'd receive a coupon code in my email I think on 12/2 or 12/5 but it's 12/6 and I still haven't received it.
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VIB 10% wasn't applied at checkout?
I've usually had pretty good experiences at Sephora, but there was a Christmas rush at my store and I'm supposing some of the employees were stressed. I obtained my VIB status recently, so I went to the store to use the 10% off coupon before it expired. I gave it to the cashier at checkout, and she scanned it--but the coupon rang up as 0.00 and on my receipt it said the coupon couldn't be applied (it hadn't been 30 days, so this was a problem). I tried telling the cashier but she wasn't listening. I asked for the coupon back (to have something physical for customer service) and she refused to give it back to me. I had done a return while buying items, so I'm not sure if that made the coupon malfunction? Regardless, I'm extremely disappointed in the service I received, especially after I had come to the store specifically to use the coupon. I was talked over when I had a legitimate concern.   I logged onto my account this morning and it says the coupon was applied to my purchase. I need help with this issue ASAP.
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coupon
I didn't receive my loyalty rewards coupon.  Is there a way to get another code/coupon?
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Very unhappy
I originally wanted to order Nars mind game velvet lip glide set for a friend of mine. Unfortunately, you are out of stock. I spoke to 2 representatives that were completely unhelpful in helping me with my order. They did not offer to find them for me nor even check if they were in stock. I wanted to have the store ship me what I needed but this was not something that could be done.  I made a substitution and placed my order on 11/27. I received an email with my order # and a tracking number. I tracked it and the "guaranteed delivery" date was Dec 1st. The tracking information stated that on Dec 2nd it was supposed to be out for delivery. I tried to call the vendor who should have delivered my package Dec 1st but after 10 minutes on hold I hung up. This morning, Dec 3rd, I called again and after another 15 minutes on hold I got a hold of a representative who stated that the package was just sitting in a warehouse not out to be delivered. I am very unhappy with the vendor at this point and I open my package to discover not only was the tracking information inaccurate but also I didn't receive the samples I ordered. Sephora, I am writing you in hopes we can right all this wrong. Please restore my faith in your company.
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NikkoBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi nikkibaby510!   I'm so sorry to hear about your experience! I'm going to send you a private message shortly to see how I can further assist you.  see post
December Loyalty Rewards $15-$25 Off
I never received my loyalty rewards e-mail on 12/2. Just the postcard alerting me about it.
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NikkoBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi AnjeetKatt!   I'm sorry to hear that you haven't received your Holiday Rewards code. I'm going to send you a private message shortly to help you out! see post