You can now add your Beauty Insider card to Passbook on iPhone! We're excited to try the new features - how about you?
Q: What is Passbook? What all can it do?
A: Passbook for iPhone and iPod touch is a feature of Apple iOS 6. Passbook has a variety of passes including gift cards, loyalty program cards, coupons, airline boarding passes, and event tickets. See http://www.apple.com/ios/ios6/ for more info.
Add your Sephora Beauty Insider card to Passbook to earn and redeem points in store, instantly view your Beauty Insider point balance and receive notifications about qualifying rewards.
Add your Sephora gift cards to Passbook to easily store your gift card information on your mobile device. As you use your gift card, the balance will be updated to reflect your current balance.
Q: How can I add my Beauty Insider card to Passbook?
A: Update your iPhone or iPod Touch with iOS 6:
1. On your iPhone, Go to Settings > General > Software Update to upgrade to iOS 6.
2. From the Sephora To Go App for iPhonehttp:// www.sephora.com/iPhone or m.sephora.com,
tap the top Passbook banner on the home screen or tap the bottom Passbook banner in any Sephora email.
3. Sign in or sign up to be a Beauty Insider.
4. Follow the steps to add your Beauty Insider card to Passbook.
Now you can easily access your Beauty Insider card and view your real-time Beauty Insider points in store, plus see upcoming perks and benefits on your iPhone.
Q: I don’t know if I am a Beauty Insider. How can I get an account?
A: Go to www.sephora.com/beautyinsider and follow the steps to sign up.
Q: I have added my Beauty Insider card to Passbook, and I have made a purchase, but I don't see the points updating. How do I get my points to update?
A: Click on the link or banner on the back of the Beauty Insider pass, then sign in. Sign in to Sephora to Go App for iPhone or m.sephora.com to trigger your points balance to update.
Q: How can I add my Gift Card or eGift Card to Passbook? (eGift Certificates cannot be added to Passbook.)
A: First, Update your iPhone or iPod Touch with iOS 6:
1. On your iPhone, Go to Settings > General > Software Update to upgrade to iOS 6.
2. Follow the instructions to upgrade to iOS 6
Once you have iOS 6, you can add any physical Sephora Gift Card or eGift Card with a 16-digit gift card number and 8-digit PIN to Passbook.
1. Get Sephora to Go App for iPhone http://www.sephora.com/iPhone or m.sephora.com, and select “eGift Card” from the home screen.
2. Select “Add Now.”
3. Enter the Card Number and PIN from your gift card.
4. Enter your valid email address.
5. Select “Add to Passbook” when your gift card is validated.
6. Select “Add” in the upper right corner to set up your eGift Card in Passbook when the Passbook preview of your gift card is displayed.
7. Exit the Sephora to Go app and open Passbook to view your Sephora Gift Card in Passbook
Q: I have added my Gift Card to Passbook, and I have made a purchase, but I don't see the balance updating. How do I get my points to update?
A: Flip the Gift Card pass and drag down on the card to refresh your gift card balance.
Q: Can I add a plastic Sephora gift card to Passbook?
A: Yes, you can add physical Sephora gift cards and any eGift Card with a 16-digit gift card number and an 8-digit PIN to Passbook.
Q: Can multiple people save the same gift card to their Passbook?
A: Yes, the same gift card can be saved to Passbook on different phones. Note: Your gift cards have cash value and should be safeguarded as such.
Q: I want to purchase a Sephora Gift Card that can be added to Passbook. How can I do that?
A: You can purchase an eGift Card that can be used in store, online and via mobile from the Sephora to Go App for iPhone http://www.sephora.com/iPhone or m.sephora.com.
1. Tap the eGift link from the home page of the Sephora to Go App for iPhone or m.sephora.com.
2. Select the gift card design, amount, write a message (optional), then provide your gift recipient’s email address to email the eGift Card.
3. When the recipient receives their gift, there will be an option to Add the eGift to Passbook.
4. Tap “Add to Passbook” to easily view your current gift card balance and use in store, online and via mobile. Note: Sephora Gift Cards, eGift Cards and eGift Certificates have no expiration date, cannot be redeemed or exchanged for cash and are only available for merchandise purchases within the United States or Canada (in store only).
Learn more> http://theglossy.sephora.com/articles/44
Hi I just went to a Sephora and bought multiple items. They were not able to help me make a Beauty Insider account. I later found out I could make an account online. Is there anyway I could get any points for what I bought?
Hi! I recently made a purchase at Sephora and used my Beauty Insider Card. However, when I check my account online, it says I still have zero points and no recent purchases. I made my card in store and perhaps somehow made another account using the same email online. If possible, could someone help me merge my accounts or help the points show up online as well? Thank you so much!
I received my Sephora order in the mail today, and was surprised to open my package and see that none of the samples I had chosen were included, nor were there any other samples. All of the samples I had picked out are still available from the samples section, so I don't understand why they were not shipped with my order.
Yesterday I purchased the Buxom Customizable Eyeshadow Palette (including 6 eyeshadows) for $13. Two of the eyeshadows have been removed from my order as they are out of stock. Will I be able to get the two missing shadows from a store? I am also being charged twice for my order; two charges are showing for this one transaction. The money has been removed from my bank. I called my bank and they stated I needed a code from Sephora in order to remove the charge. I called the Sephora hotline, and recieved zero help from a customer service rep. I also noticed that the Rouge hotline has been removed. I asked to speak to a manager and was told that there wasn't a manager available. I am extremely disappointed in Sephora right now, and this has left a very bitter taste in my mouth about future shopping. I would appreciate some help regarding this, please.
Hey, i got a beuty insider gift card for Christmas a couple years back along with a gift card. I've used the beauty insider card a couple times since then when i've made purchases. Everything was good, but a couple days ago i downloaded the app and it turns out the person who got the beauty insider card for me didn't put the correct email address and it won't let me login, is there anyway i can fix this? i made another account with a different email address so i could log in but I'd really rather not lose the points i've built up.. it's not much but.. yeah hoping for some help!
Hi there! I signed up for sephora play on September 2nd and havn't received anything yet. I also read somewhere that as long as you signed up before the 3rd of the month you will get that months box. Anyone have any experiance regarding this? when i sign it t just says your box is on its way.
I have not been receiving any Sephora promotional emails for a year now... I think I have missed out many great events, sales and deals due to the missing emails and I would really like to see them again in my inbox.
I ordered the too faced holiday pallet and hate it. I want to return it in store. The order Came with a bag of fragrance samples and a eyeshadow stick that came with a 40 dollar purchase. Do I need to bring this also? Also I'm not sure where the receipt is. I can probably find it but if I can't is there any way to look up the purchase?
I placed an online order about a week ago and added three free samples plus the TESTIT promo. While I noticed one of the free samples didn't show up when I placed my order, it was too late to go back and change the order. However, when I received my package I only had the product from the TESTIT promo and one sample I didn't even ask for. As this is my first purchase from Sephora, I don't know if the promo code somehow threw it off or something or what to do about it. I've seen other people have asked the same question and have gotten a response, so: is there any way to get the three free samples I expected or something comparable?
Hi, I ordered from Sephora two weeks ago and when my items came, none of the three samples were included, although an agent did assist me with that issue. This time around, I just received another order from Sephora and again, none of the three samples were in the order, however they are still listed on the receipt.
Hi - when I checked into my order I saw it had been labelled unsuccessful authorisation - this is a gift for my sister, who's birthday is tomorrow, What does this mean and why isn't an email sent to alert you?