Community just got a touch up on the Sephora app! 😍

[TeamBIC]

Hey there, BIC! 👋 Exciting announcement: The Beauty Insider Community section of the Sephora mobile application (available for Android and iOS) just got a fresh touch up! We heard that Community members like you want easier ways to navigate around the BIC – especially on the Sephora app – and we are always looking for ways to improve. Keep reading to get the 4-1-1 on the latest updates. 👀

Now, clicking the “Community” icon on the bottom navigation bar of the Sephora app will take you straight to the Community home page – the Sephora app is catching up to Community’s desktop and mobile web experience. 😉 At the top of the home page, you can toggle between Community home, your profile, groups, and the Gallery; you can also start a Forum conversation, post a Gallery photo, or access your Community private message inbox. Handy, right? And don't forget to check out the new Trending Groups and Featured Photos sections to browse buzzing BIC content!

While on the Community home page, scroll down to the bottom to find the “Getting Started” menu, where you’ll find resources like our guidelines and how-to videos, which are especially helpful if you’re new to Community! Below that, the “Looking for Something?” section lets you search among all of Community’s groups.

Make sure to update your Sephora mobile app (or download the app if you haven’t already!) to see these new updates with your own eyes. 😊

[haleyvvvv]

Same, @CookieGirl1 @TeamBIC !! (Android app)

[GeorginaBT]

@haleyvvvv @CookieGirl1 Uh oh, thanks for letting us know both of you! I'm curious if your app gives you an error message when you go to submit your review? Or does it seem like you're able to submit your reviews but you aren't actually seeing them go live? 

[haleyvvvv]

For me @GeorginaBT, I don't get an error message, I just go to submit and it stalls out. Like there's no progression. So I don't get a confirmation that my review has been submit but there's no error message either. 

[CookieGirl1]

@haleyvvvv @TeamBIC @GeorginaBT yup, that's exactly what happens.  It's like the app is "thinking" but never follows through with the thought process 😂

[GeorginaBT]

Got it, @CookieGirl1 @haleyvvvv! This info is helpful - thanks for helping us understand your experience! 

[CynthieLu]

Hi @TeamBIC I am having trouble on the app and I was wondering if you could help me. I can't upload photos to my posts on here in the forums. I can add them to my looks or reviews no problem, but in the forum when I click the icon nothing happens? 

[GeorginaBT]

@CynthieLu @Ispend2much6 @CookieGirl1 Thanks for reporting this bug, all! This is actually something that our Forum vendor partners are actively working to correct - for some reason the system sometimes doesn't like it when members try to upload photos from their Android devices. Your feedback here is helpful - we'll let our partners know the issue is still occurring!  🙏

[Ispend2much6]

@GeorginaBTThank you!  Yep, it's an Android I was using.

[CookieGirl1]

@GeorginaBT thanks for working on the issue!

[CynthieLu]

@GeorginaBT thank you for the information, I hope they can resolve this issue 😄 I'd love to add photos to the forums 💞

[Ispend2much6]

@CynthieLu  That has been happening to me intermittently also.  I have no idea why.

[CynthieLu]

@Ispend2much6 @CookieGirl1 

I tried that to, using the web browser on my phone but the photos wouldn't load it was just endless loading lol. Are you guys Andriod devices too 😅 

Hopefully @TeamBIC will help us all out 💚 

[Ispend2much6]

@CynthieLu  Yes, I'm on an Android also.

[CookieGirl1]

@CynthieLu Yeah, I have an Android but I can actually get images to upload via mobile browser.  Weird...

[CookieGirl1]

@Ispend2much6 @CynthieLu I've had the same problem and it's super-frustrating!  If I want to upload photos I either have to use a PC or I have to open the Sephora page on my mobile web browser and bypass the app.

[Ispend2much6]

@CookieGirl1Ugh.  Frequently I can't respond to my notifications either.  It's strange.

[CookieGirl1]

@Ispend2much6 oh, weird.  I don't think I've had that happen.

[Missnur]

Hi @TeamBIC ! I'm in the app and not sure if it's a glitch or just random error but the last three photos I loaded just noticed now after they were approved they had zero products tagged 😩 even though I had tagged at least two. 

[GeorginaBT]

Uh oh! Thanks for bringing that to our attention, @Missnur - leave it to one of our Gallery superstars to catch something like this! 😉💗 We'll flag this with our tech partners so they can look into this issue. Would you be able to let me know if you were uploading from an iOS or Android device? 

[Missnur]

@TeamBIC  I just updated the app to the new available version today, will try to upload a photo now and maybe the glitch is gone. 

[Missnur]

Thank you @TeamBIC  I am uploading from a iOS device, iPhone 13 pro max and is the latest Sephora app update I'm using.