Dear Beauty Insider Community ✨Forum✨ members,
When we launched the Beauty Insider Community Forum, we set out to create a platf
...read more
Dear Beauty Insider Community ✨Forum✨ members,
When we launched the Beauty Insider Community Forum, we set out to create a platform where Sephora shoppers and beauty lovers from every background could connect and find support. We never could have expected what an incredible space you would turn it into. Thank you for your knowledge, openness, desire to help others, excitement for new beauty, and so much more. The Forum may be going dark, but the light you bring to the beauty world will keep on shining.
Don’t forget there are still plenty of ways to connect with us:
📷 Gallery: Post your selfies, shelfies, hauls, and more
💯 Ratings & Reviews: Sound off on products
🗨 Questions & Answers: Help others with your wealth of beauty knowledge
🤳🏾 Social: Follow us on Instagram and TikTok for the latest Sephora news and drops
Thank you for everything! Take a trip down memory lane with this video:
Click into the spoiler tab for more about the transition:
Spoiler
When is the last day I can use the Forum?
The last day to contribute new posts and content to the Forum is June 3. Starting June 3, Forum content will remain available in a read-only state until early August, so be sure to copy or take any screenshots you may want to save in the meantime!
Will I still be able to send private messages (PMs) to other community members?Private messaging will no longer be available once the Forum becomes read-only on June 3. After that, we hope you’ll continue connecting with fellow shoppers in other ways by posting in Gallery, Ratings & Reviews, and Q&A.
If the Forum is going away, how do I get in touch with Sephora?
There are still ways to connect with us! Find us on social, or head to our customer service hub here: sephora.com/beauty/customer-service
Will Reviews, Q&A, and Gallery continue to be supported long‑term?
Yes! We hope you continue posting your selfies, shopping hauls, and videos on the Gallery, sounding off on products in Ratings & Reviews, and sharing your beauty expertise in Questions & Answers on product pages.
What happens to my profile picture?
Customized profile photos will be going away on June 4 as part of the Forum closure.
What happens to my username or nickname?
Your Community username is here to stay! It will continue to be associated with any Gallery posts, Ratings and Reviews on product pages, or Question & Answer content you share.
What happens to my badges, ranks, or status levels?
We will say goodbye to Community badges and ranks (for example, FRESH FACE II, RISING STAR III, ICON I) when the Forum retires. Your Beauty Insider tier (Insider, VIB, or Rouge) or any progress on active Beauty Insider Challenges will not be affected! Your BI points will also be unaffected.
Will all my content go away?
Only your Forum content—including your profile (sephora.com/profile/me) and posts—will be going away as we say goodbye to the Community Forum. We encourage you to continue sharing content with your fellow Sephora shoppers on the Community Gallery, Ratings & Reviews on product pages, and Questions & Answers on product pages!
(Updated 6/3) Is there a way to save my posts?
There is now an option to download your Forum content as a CSV or JSON file. To do so, first tap the Settings gear in the top right corner (next to the notifications bell):
Then navigate to Personal Information:
From there, scroll down to “Downloads” where you’ll see options to download your Forum content and information:
PLEASE NOTE: Images will be exported as links within the Forum, which will only be accessible until mid-August. Please save down any images you wish to keep to your local device.
How long will I have access to save my content ?
You will have the ability to download, screenshot, or save any of your content until the Forum closes in August.
What will happen to all my profile/account information?
Your Community profile (sephora.com/profile/me) will go away as we say goodbye to the Community Forum. You can continue to view your other Sephora information in the following places:
-Beauty Preferences: sephora.com/profile/beautypreferences
-Beauty Insider Summary: sephora.com/beautyinsider
-Account Settings: sephora.com/profile/myaccount
Will old Forum content redirect somewhere else on sephora.com?
Starting in August, previous Forum threads will be redirected to relevant shopping pages on sephora.com or, in some cases, the Gallery.
When is the last day I can use the Forum?
The last day to contribute new posts and content to the Forum is June 3. Starting June 3, Forum content will remain available in a read-only state until early August, so be sure to copy or take any screenshots you may want to save in the meantime!
Will I still be able to send private messages (PMs) to other community members?Private messaging will no longer be available once the Forum becomes read-only on June 3. After that, we hope you’ll continue connecting with fellow shoppers in other ways by posting in Gallery, Ratings & Reviews, and Q&A.
If the Forum is going away, how do I get in touch with Sephora?
There are still ways to connect with us! Find us on social, or head to our customer service hub here: sephora.com/beauty/customer-service
Will Reviews, Q&A, and Gallery continue to be supported long‑term?
Yes! We hope you continue posting your selfies, shopping hauls, and videos on the Gallery, sounding off on products in Ratings & Reviews, and sharing your beauty expertise in Questions & Answers on product pages.
What happens to my profile picture?
Customized profile photos will be going away on June 4 as part of the Forum closure.
What happens to my username or nickname?
Your Community username is here to stay! It will continue to be associated with any Gallery posts, Ratings and Reviews on product pages, or Question & Answer content you share.
What happens to my badges, ranks, or status levels?
We will say goodbye to Community badges and ranks (for example, FRESH FACE II, RISING STAR III, ICON I) when the Forum retires. Your Beauty Insider tier (Insider, VIB, or Rouge) or any progress on active Beauty Insider Challenges will not be affected! Your BI points will also be unaffected.
Will all my content go away?
Only your Forum content—including your profile (sephora.com/profile/me) and posts—will be going away as we say goodbye to the Community Forum. We encourage you to continue sharing content with your fellow Sephora shoppers on the Community Gallery, Ratings & Reviews on product pages, and Questions & Answers on product pages!
(Updated 6/3) Is there a way to save my posts?
There is now an option to download your Forum content as a CSV or JSON file. To do so, first tap the Settings gear in the top right corner (next to the notifications bell):
Then navigate to Personal Information:
From there, scroll down to “Downloads” where you’ll see options to download your Forum content and information:
PLEASE NOTE: Images will be exported as links within the Forum, which will only be accessible until mid-August. Please save down any images you wish to keep to your local device.
How long will I have access to save my content ?
You will have the ability to download, screenshot, or save any of your content until the Forum closes in August.
What will happen to all my profile/account information?
Your Community profile (sephora.com/profile/me) will go away as we say goodbye to the Community Forum. You can continue to view your other Sephora information in the following places:
-Beauty Preferences: sephora.com/profile/beautypreferences
-Beauty Insider Summary: sephora.com/beautyinsider
-Account Settings: sephora.com/profile/myaccount
Will old Forum content redirect somewhere else on sephora.com?
Starting in August, previous Forum threads will be redirected to relevant shopping pages on sephora.com or, in some cases, the Gallery.
Reply:
Sorry to hear about your losses @danielledanielle . I found this community by accident shortly after my mother passed away. At the
...read more
Sorry to hear about your losses @danielledanielle . I found this community by accident shortly after my mother passed away. At the beginning I lurked but one day I commented on a post then I was asked to explain myself and that started me posting regularly. I can’t believe that this is the last day that we can post on BIC and I really hope that this site will be restored at some point because I have made so many friends.
Reply:
I've been having trouble getting some screen names to come up on the PMs. I know one BICer does have her PM set up, so I don't th
...read more
I've been having trouble getting some screen names to come up on the PMs. I know one BICer does have her PM set up, so I don't think it's that. Any idea what's going on, or a work around?
Reply:
Yeah, I just read a blog from 2017 from Sephora that states that they are working on website failure issues. IN 2017. I am noone b
...read more
Yeah, I just read a blog from 2017 from Sephora that states that they are working on website failure issues. IN 2017. I am noone but want to tell the universe that I give up on Sephora. You closed down the store near me and I can NEVER order or browse your website with ease. Take good care beauties. Lates.