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Post in PLAY! by SEPHORA
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AnonymousInsider

Why did I not get these??

I genuinely LOVE being a Sephora play subscriber. But there are three products listed as in the box that I didn’t get. These are ones that I would have loved to try out too. I didn’t get the milk blur stick. I didn’t get the fresh rose mask. I didn’t get the sorbet hydration Creme. I also didn’t get the sella perfume. Don’t get me wrong I like what I got but I’m not amused at all that these are products I would have loved to try and instead I got four things that I have had before. Come on man that is super disappointing. Worse still you have to rub it in with this look what you didn’t get email lol!! Why did I have to miss out?

Re: Why did I not get these??

Same here!!! Although I am not completely disspointed with what I got, the email teaser just makes you really eait for those products!

RE: Why did I not get these??

Same here hun!!!!!!!

Re: Why did I not get these??

Hi all,

 

Thank you so much for sharing your feedback with us regarding the Play! Boxes. If anyone has questions or needs assistance, please feel free to send me a private message with your registered email address and the details of your inquiry. Thank you!

 

Best regards,

Laurie 🙂

RE: Why did I not get these??

Mine was completely different (and worse) than what I was told I was getting, too. I am pretty unhappy because I haven’t had a good box In a while and this one was looking up. Really disappointed.

Re: Why did I not get these??

Same. The only products from this list in my box was the eye masks and lipstick but in a different shade. The other 3 products are from previous boxes: Claudilie Radiance Serum, Clinique Quickliner & Clinique Moisture Surge. I got KVD Saint & Sinner perfume samples.

RE: Re: Why did I not get these??

SAME HERE!!!!!!!!! Really
AnonymousInsider

Re: Why did I not get these??

Same, I only got two items in the above. The rest was nowhere even close to what they said I was going to get. I get it if they don't have product on demand but, black eyeliner and Sephora Make Up Remover?  This is my first time ever getting a box. I'm going to give them another month but if this what I'm getting I'm going to go cancel and try Birchbox or Ipsy... 

RE: Re: Why did I not get these??

I'm so dissatisfied with the boxes lately - they say I'm going to get product in my box and I don't get the things they say. Plus I get eyeliner in EVERY SINGLE BOX - I don't use eyeliner!!! One more month and if this happens again I'm changing to a different subscription.
AnonymousInsider

Re: RE: Re: Why did I not get these??

I keep seeing on here how the past couple boxes have been like this. I've changed my mind, I'm not going to wait I'm going to cancel now and go to the other sites. It seems people have more success with them... 

Re: Why did I not get these??

Girl me too!! I got 2 of the products in the picture. I really wanted the Milk Blur Stick too. I'm about sick and tired of the face creams and the same shade of lipstick every single month. Cancelling my subscription after this box. What a shame... I had high hopes. I mean c'mon- it's SEPHORA!!

Re: Why did I not get these??

I was supposed to get the same exact box! Same thing happened. I called and they said the only thing they could do was give me 100 points, so I took it. I'm very disappointed because I was really looking forward to the Milk stick. I refuse to use one of the products that I got instead because I refuse to support companies that support anti-vaxxing (looking at you Kat Von D).
AnonymousInsider

Re: Why did I not get these??

Mine had different things too this month. Not to mention I keep trying to "personalize" the boxes but it never works. I have enough black eyeliner to last a lifetime (possibly 2) but I just keep hoping that next time will be better....

RE: Why did I not get these??

Me too! Absolutely disgusted by the meager and disappointing contents of the last 2 months. If I get another black eyeliner, glitter eye shadow or bite lipstick I’ll scream. I’m in it for skin care items and to try new products but this last 4 months or so Sephora is just dialing it in. It’s time to cancel and give another subscription box a try.

RE: Why did I not get these??

I keep getting g the same things over and over. With alllll the products you guys carry, how is this possible? This month I got 2 repeats again. I love the Sephora box when it’s on point but that is so rare anymore. Next month is officially it- if I get repeats I am moving along to another box. Sephora needs to stay on their game, there are plenty of other options out there.
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