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My experience with Sephora has been kind of horrific lately. Don't get me wrong, I love this place, but I've never had so many issues with various things.
1. My last order was the fifth time I didn't receive samples at all, which, let's be real, is part of the online ordering joy. I want to try these things. They're likely to get more money when I test out products.
2. I know that the Limited Edition play many people got the wrong box (including me) and that Sephora has tried to remedy the situation, but it's unclear across the board what the remedy is. Whether it's a full refund and points or just the missing samples.
3. Just this morning I was charged twice for the Sephora PLAY November box. There are two separate orders. I don't know what the heck is going on, but this is beyond ridiculous to have so many problems. Sephora needs to acknowledge these and work on better customer service.
P.S. I noticed the Chat was also down. I'm guessing due to a lot of technical issues? Who else is going through all these problems? Has Sephora done things to remedy?
Just wanted to say that I was NOT double charged for this month's play box, but now that I think of it I either haven't been getting any samples with orders or getting dumb ones I didn't choose
I too am disappointed especially with the PLAY boxes fiasco. I contacted Sephora via facebook that day the Beauty Remedy boxes went on sale, after I saw a post in a FB group from a woman offering to use her rouge status to order the boxes for anyone who wanted one but wasn't a rouge/VIB. Multiple people took her up on the offer & she said she was going to use her 2-day shipping & have the box sent to each person she ordered for. I gave screen shots and told sephora that they should put a limit on how many you can order because its not fair to all the VIBS who will be unable to order when the box sells out. I was told that the box was still in stock and that I and anyone else could still order the box! I did order box 1 and they sent me box 2 which is full of products I didn't want in the first place (some I already have and hate) and I am SOL, can't return the wrong box & get the one I paid for. And this is petty but why do they let us pick our free samples if they don't even send the ones we pick? I order at least once a month and I can't remember the last time I even got ONE sample that I picked?
Same here... I've had so many issues with my play boxes or samples...its frustrating, especially coming from such a big company.. customer service is important. There must be a root cause for so many people to have the same issue. Staff more workers & quality check orders since its a big part of the business.
Same here! I thought it was just me....its been well over a year since I got any of the samples I picked.I don't even get 1 of the samples I picked...I always get 3 random samples that weren't even shown when I picked.
Yeah, that isn't true. I was charged once and I know someone that was charged hundreds! So definitely not a uniform issue, although it seems most people did get charged twice
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