Multiple Issues with Sephora

[thiswholeflight]

 My experience with Sephora has been kind of horrific lately. Don't get me wrong, I love this place, but I've never had so many issues with various things.

1. My last order was the fifth time I didn't receive samples at all, which, let's be real, is part of the online ordering joy. I want to try these things. They're likely to get more money when I test out products.

2. I know that the Limited Edition play many people got the wrong box (including me) and that Sephora has tried to remedy the situation, but it's unclear across the board what the remedy is. Whether it's a full refund and points or just the missing samples.

3. Just this morning I was charged twice for the Sephora PLAY November box. There are two separate orders. I don't know what the heck is going on, but this is beyond ridiculous to have so many problems. Sephora needs to acknowledge these and work on better customer service.

P.S. I noticed the Chat was also down. I'm guessing due to a lot of technical issues? Who else is going through all these problems? Has Sephora done things to remedy? 

[YesiTorquemada]

same sadly got a 45.00 package come in broken and then no samples😢😢😢😢😢😢😢😢

[Anonymous]

I was charged twice this morning for play as well.

[KRB2014]

Same here! Called customer service and that there was a 50% chance that it was canceled but it might not be??? How does that even work?

[Adjfkfkfkfk]

having the same problems. I reached out to customer service 3 times. I don't have the energy to call again to ask for my package. They should send other samples, if they don't have what you ordered.

[BeautyintheGlow]

Yes!! I also was charged twice!!😱😱

[MakeupCEO]

I did charged twice for Sephora Play this month and called customer service. They told me that both boxes will ship but call once I receive the tracking number and I will get reimbursed.

[Anonymous]

Me too

[Yamiri92]

Same here!!!

[brenmarie21]

I got charged TWICE TOO!!

[Anonymous]

same thing happened to me i got charged twice for the November Play Sephora box ugh

[Anonymous]

I too was charged for 2 boxes when I check too see my order status I have 2 orders being processed so I better be getting 2 boxes this month and not 1

[Anonymous]

anyone talk to customer service I was also charged twice.

[Anonymous]

apparently alot of us did.

[Triggske93]

Agreed, recently oredered a package close to $400 with 2 days shipping and "it got lost in the mail stream" got my refund, took over a week, and had to call back again to get my shipping refunded to my account. Was very disappointed to say the least, makes me scared to order again but I just did. So fingers crossed. Hopefully I don't get double charged for an order I had to cancel to update shipping method.

[ohsojess]

They charged me twice today, I've emailed them...no answer, tweeted them...hours later they respond to dm them and I did but they still haven't responded. I'll have to call but a girl I talked to that also got charged twice called and they told her she has to wait till she get a tracking number for a refund. I'm so mad. 

[beautypowerlove]

I was double charged also

[RuralGal19]

I’m having similar issues. Wrong remedy box received. No response from customer service about that yet. Wrong or missing samples also sent recently. Last month’s Play box was received much later than usual, but customer support was very kind and helpful with the issue. Don’t recall ever having any previous issues. These have all been within the last month.

[nhecht]

Im having the same problems. I have $300 worth of stuff in my cart for the sale coming up and don't even know if I should make a purchase or not cuz I probably wont get any of it anyways. Its scary!

[stinkypaws]

I have also been charged twice for my November Play box. I wonder if everyone was or if it was just random.

And I too am a little frustrated with the samples. Either they are not included or if they are in there they are not the ones chosen even though they still show available on the website. It is the main reason I order online. It allows us to try products without having to purchase the full size and return it if we don't like it.   I know they are *free* but it saves a lot of money to let us try products instead of wasting a full size product when it is returned.

I don't know about other stores but my local store makes me feel like I am asking for free full size products. I only wanted to try 2 scrubs!

[BeautyBomb1]

yep...this is the same thing that I have called customer service about on many separate occasions for not receiving my samples. I am told that it's their distribution center and they are "fixing it" but that was over a year ago and nothing has been fixed. This is really fraudelent business practices as they promise 3 samples with every order having the customer place those in their basket but then they are not shipped.It's angered me and I have diverted purchases to other stores bc of it. It seems petty but it's not because their rewards are so minimal like 100 pts just for a mini sample on the bazaar. If I don't try a sample first I won't buy it. Is anyone else disappointed in the sample selection? it seems to be all cardboard samples and men's colognes. I don't put those samples on my face bc there is adhesive and glue that could have mixed with the product, just gross. I don't enjoy the store atmosphere and find myself buying nothing when I go. Furthermore the calls are outsourced to foreign countries, something else that I can't stand. It's all about maximizing the dollar and your satisfaction is not in the forefront...it's $$.

[Anonymous]

i just checked and i’ve yet to be charged at all for november box!