2015 Holiday Reward Card - BI, VIB & Rouge

[sephoraadmin2]

- What is the Beauty Insider Reward Card?

The Beauty Insider Reward Card Offer is a holiday promotion offering Beauty Insiders a reward card for $15 off of any merchandise purchase of $50 or more, Very Important Beauty Insiders (VIBs) $20 off of any purchase of $50 or more, and VIB Rouge clients $25 off of any purchase of $50 or more. Beauty Insiders can use their reward card from 12/2 - 12/13 and VIB and Rouge clients can use theirs from 12/2 - 12/14.

- How do I get my offer if I’m a Beauty Insider but haven’t received my 2015 Holiday Reward Card yet?

The holiday reward cards will start being emailed to Beauty Insiders, VIBs, and Rouge clients on December 2nd. If you have not received your reward card by December 3rd, please check your email's spam folder to see if it was filtered there. You can also call us at 1-877-737-4672 to verify your account status. Representatives are available to assist you from 6am to 9pm PST Monday-Friday and 8am to 7pm PST Saturday and Sunday.

- How do I enter my reward card at US checkout? -

• Login in to your account at Sephora.com.
• Once you finish shopping, click on Checkout
• From the Checkout page, enter your Gift Card number and PIN in the "Use Gift Card, eGift Card or Reward Card" field and click on “Apply”
• Hit the “Continue" button in the lower right hand corner of the Payment area. You will see the Gift Card amount deducted from your total order on the right hand side of the page. 

-  When do the reward cards expire?

The BI $15 off reward card is good on all merchandise purchases from December 2 – December 13. The VIB $20 / VIB Rouge $25 reward card is good from December 2 – December 14. VIBs / Rouge get one extra day to shop.

-  Can I use my Beauty Insider Reward Card Offer online and in stores?

Yes, the holiday Reward card can be redeemed online or in store. 

-  Can you combine my Beauty Insider reward card with my regular Gift Card?

No, the cards cannot be merged. 

-  Can I use more than one Beauty Insider reward card?

No, the cards cannot be combined. 

-  Can I split up my Reward Card into two transactions?

No, the entire reward card value must be consumed in one transaction.

-  Can I use my Reward Card more than once?

No, the holiday promotional reward card is a one-time-use-only reward card valid for one shopping transaction at any U.S. and Canadian Sephora store, online, or Sephora Inside JCP only.

-  Can I combine my Reward Card with another promotional discount?

No, the holiday reward card may not be combined with any other promotional discounts.

-  Is there a minimum spend with the Beauty Insider Reward Card Offer?

Yes, the reward card can only be redeemed with a merchandise purchase $50 or higher.

 -  Will I get Beauty Insider points with items I purchase with my promotional Beauty Insider Reward Card?

Yes, Beauty Insider points will be accrued with the merchandise purchase made with the holiday promotional reward card.

 - Is the Beauty Insider Reward Card Offer available in Sephora inside JCPenney?

Yes, the Reward card may be redeemed at Sephora Inside JCPenney locations.

 -  Will my Beauty Insider Reward Card Offer work in Canada?         

Yes! The reward card may be redeemed in Canada, online using the unique promotion code or in stores when you present your email at checkout.

- How do I enter my reward card at Canadian checkout?

• Login in to your account at Sephora.ca.
• Once you finish shopping, click on Checkout
• From the Checkout page, enter your unique promotion code number in the Promotion Code area.
• Click the “Apply” button.
• You will see the Gift Card amount deducted from your total order on the right hand side of the page.

 -  Can I sign up for Beauty Insider now and get a Reward Card?

To qualify for the 2015 holiday promotional reward card, you must have been opted-in to our Beauty Insider program by November 29, 2015.

Join Beauty Insider> https://www.sephora.com/profile/beautyInsider/

 -  I just became a VIB / VIB Rouge, can I get the $20 / 25 Reward Card instead of the $15 / 20?

Yes, please call us at 1-877-737-4672 so a representative can verify your account status. Representatives are available to assist you from 6am to 9pm PST Monday-Friday and 8am to 7pm PST Saturday and Sunday.

- I am already a VIB / VIB Rouge and I received the $15 BI Reward Card, what should I do?

Please call us at 1-877-737-4672 so a representative can verify your account status. Representatives are available to assist you from 6am to 9pm PST Monday-Friday and 8am to 7pm PST Saturday and Sunday.  

 - If I used my card gift and return the product, will I receive a refund for the amount of the Reward Card? 

No, you will receive a credit for the amount of the purchase minus the reward card.

[kookygal]

I feel like I get Sephora emails daily and then now when it counts...nothing 😞

[Candice168]

Exactly how I feel. I get every Sephora email except this one. I end up calling and placed the order online.

[Anonymous]

Spoiler

still have not received mine.......crying

[pixi2011]

I called to place my order manually and was told that there's a problem processing Canadian orders so thus far I have no email code and can't order online either.  

I think it's interesting that I get every other email but never the ones that may actually benefit me..

[lysbainch]

I know you all got a new warehouse this year but I just cannot understand why this promo is going so badly for both the US and Canada. I have never had issues getting mailers or emails and I got nothing with this one. 

[shimmerbait]

I called the Rouge line this morning since i still have not received a code, the rep (who I have spoken to before and is always sooo sweet) said they still have 2.5 MILLION!!! emails to send out with codes.  She said the balance of emails are scheduled to be sent out through Sunday.

[heartsmyface]

Get some more servers Sephora.  If you have 2.5 million customers to deliver to then you can afford them.  

[lysbainch]

What is going on with them? All of the emails should have been delivered before the 2nd. Are they trying to lose customers because it sure seems like it. Thanks for the info. Not a good year for Sephora. 

[bittersweet86]

Yeah I just called as well and he basically said they're still send out everything this week so basically nothing he can do. Last time this deal happened I didn't get a email period and got the card the day before it expired. It's sad as a Rouge you really don't get as many benefits as you think like we don't even get a 10% discount when we hit rouge....a whole $700 more than VIB and we don't get a tiny discount card. I mean there are some nice benefits but not  enough to make me spend that much every year. 

[bratknits]

Someone must have forgotten to feed the hamster.

[heartsmyface]

[SheWhoSkis]

Wow. They are so efficient at sending out spam, I'm a little stunned the Holiday Cards are such a process for them. Are they hand-typing each email (eye roll)?

(still no Holiday Card in email or snail mail for me, either)

[kethry70]

what the what?? that's insane!

[rockstargina]

That's crazy!  They should all have been sent out prior to the sale.  

[NattykinsxD]

I still have not received my coupon 😞

[bigspenda]

This is very helpful! Thank you!

[jadeann]

I haven't received anything. So frustrating!

[MicheleRan]

I ALWAYS get the emails and mailers, including the catalogue and VIB Sale cards, etc... And I did not receive my $20 off. Interesting. And suspicious. 

[becstew91]

Hey! I'm Canadian and have vib rouge and I called in was on hold for 10 mins but the lady did it manually samples and rewards and all it only took a few minutes ! And it was no problem using the 25$ discount so I suggest doing that!

[becstew91]

Hey guys I'm Canadian and I have vib rouge and I called in and after holding for a few minutes the lady helped do it manually with samples rewards and all! It only took a few minutes so I suggest doing that!

[katiekim20]

I'm a VIB ROUGE and mine $20 off. Which it should be $25 off. What's wrong with it? 😞