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200,543 Posts
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Lost Store Credit
Hello, I’m reaching out regarding a lost wallet that contained a Sephora
merchandise card. I have the original receipts showing the balances,
card numbers (minus the last four digits), authorization n...
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Used Tester found in Beauty Insider Redemption Box
Hi everyone, I am posting this in hopes that it will bring more
awareness and hope that Sephora will increase their quality control
checks. I received a 500-point Beauty Insider Redemption box as a GI...
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Re: Used Tester found in Beauty Insider Redemption Box
@rhexii I'm sorry to hear that! I regret that we would need the
redeemer's information to look into this further, however I will share
this feedback with the appropriate department.
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Gift Card issues online
I have a sephora gift card with an 8 digit pin, however at checkout when
asked to enter info for card the online slot only lets you type in 4
digit pin. What do I do?
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Re: Gift Card issues online
@RiceSoup932 Your gift card should have an 8 digit pin and you should be
able to enter all 8 digits online. Are you trying to add the gift card
in the payment section at checkout?
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Hung up on 3 times?
Has anyone else had this issue with the customer service number, I am
trying to see if this is a common occurrence or if they are having
technical issues. The first time I called I was put on hold and...
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1 Reply
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Re: Hung up on 3 times?
@RiceSoup932 I'm sorry to hear that! It looks like your private messages
are currently turned off. Please send me a private message with your
registered email address and the details of your inquiry o...
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You have made changes on my birthdate but not to what i asked for
In all my previous massages I've asked for January 13 for my birthdate
changed but it would be change to some other month that's not January
13th... And I know you said you wouldn't change it anymore,...
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no response on my earlier reply
Thank you for letting me take you time i appreciate it very much!! But
my month didn't change to what i asked for... I'm so sorry for this much
bother but please understand... can you change it to January 13?
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Re: no response on my earlier reply
@taytayCC We've already updated your birthday 3 times to different dates
you have requested and we are not able to continue to do so.
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Re: no response on my earlier reply
my birthday date have been updated but not to what i originally asked
for in my other massages...
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PACKAGE DELIVERY FRAUD
I HAD PLACED THE ORDER APPROXIMATELY TOTAL WAS NEAR ABOUT $1000 AND WHEN
I ASKED FOR REFUND OR GIFT CARD OR CREDITS ON MY SEPHORA ACCOUNT THEY
DENIED IT AND SAID THAT IT IS SAID BY CARRIER THAT IT IS ...
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Re: PACKAGE DELIVERY FRAUD
@Navi0217 I'm sorry to hear that! It looks like your private messages
are currently turned off. Please send me a private message with your
order number or you can privately on Facebook or Instagram.
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Missing Scent Certificate
I purchased the favorites perfume sampler and there’s no scent
certificate for the full size bottle.
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1 Reply
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Re: Missing Scent Certificate
@TSouthall, I'm sorry to hear this! It looks like your private messages
are turned off, and you can adjust your preferences in your Community
settings (on the browser only, not the app). If you would ...
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Gift Card Issue
I recently got a gift card for Christmas and I’m trying to use it but
whenever type in my gift card number and pin it’s saying I need to
verify my card. I know for a fact I’m typing in all the numbers
correctly too.
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1 Reply
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Re: Gift Card Issue
@livandletdie, I'm sorry to hear this! It looks like your private
messages are turned off, and you can adjust your preferences in your
Community settings (on the browser only, not the app). If you wou...
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Gift Return and Exchange
Is it possible to return a gift item that has been lightly used a few
times? The color didn’t work for me and I’d like to get the same product
in my shade. Would I need the gift giver’s card details, ...
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1 Reply
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Re: Gift Return and Exchange
Hi @Mifflin5, I'm sorry this item isn't working out for you! Gently used
items can be accepted for return or exchange with proof of purchase. If
you don't have the receipt, the store may be able to ve...
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Re: Name Update
Hi @BISPHARocky Once a BIC username has been created, it cannot be
changed or updated. I'm so sorry about that!
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Re: Name Update
I have a question about BIC. Is it possible to have two BIC profiles,
under one login credentials? Thank you.
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1 Reply
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Re: Name Update
@BISPHARocky, my apologies, only one BIC profile can be associated with
a registered email address.
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Order Delivered - missing an item.
Hi everyone, My first and last time possibly ordering at Sephora. Placed
a late NYE gift for my girlfriend and when the package came in, not only
was it delivered to the wrong address, it was missing ...
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1 Reply
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Re: Order Delivered - missing an item.
@Donald301, I'm sorry to hear this! It looks like your private messages
are turned off, and you can adjust your preferences in your Community
settings (on the browser only, not the app). If you would ...
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Gift card balance disappeared
I checked my balance yesterday (1/2/26) on the Sephora website and
confirmed my balance of $25 and alsoi transferred it to Apple wallet.
Today I’ve gone to use it. There is nothing in my Apple wallet ...
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Lost gift card
I lost my Sephora gift card after only spending some of it. I've been
through all the forums and saw the tip to call Sephora for them to
cancel with the original gift receipt. I called and they said i...
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birthday date change
Are you able to change my birthday to January 13 2011? it was
accidentally put as December 13
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Re: birthday date change
Hi @taytayCC, I'm sorry, I see we mentioned previously that we're unable
to continue modifying your birthday and we appreciate your
understanding.
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1 Reply
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Re: birthday date change
Thank you for letting me take you time i appreciate it very much!! But
my month didn't change to what i asked for... I'm so sorry for this much
bother but please understand... can you change it to January 13?
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0 Replies
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Free samples
On my order details it says I was supposed to get 2 samples but neither
of them are in the package.
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1 Reply
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Re: Free samples
@makajila, I'm sorry to hear this! It looks like your private messages
are turned off, and you can adjust your preferences in your Community
settings (on the browser only, not the app). If you would l...
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Why doesn’t Sephora have doors on stores
Full disclosure I joined this for the sole purpose to make a complaint
hoping someone real will see it. I do not and would not ever buy or use
anything from this store. I care too much about my skin a...
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Re: Why doesn’t Sephora have doors on stores
@sephorayuck, I apologize for the disappointment and appreciate you
taking the time to share your experience with us. While we can't
guarantee that doors will be added to our stores inside of shopping...
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Beauty Insider Points Expired – Question
I wanted to share a recent experience and see if others have encountered
something similar. I recently noticed that 11,960 Beauty Insider points
on my account had expired due to inactivity. I wasn’t a...
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Re: Beauty Insider Points Expired – Question
@sarah0002 , I apologize for any disappointment and appreciate your
feedback. As you mentioned, our Beauty Insider program applies to
Sephora US and Canada. Purchases or redemptions made outside the U...
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Aggressive and rude sales associate
Dear Sephora Customer Service Team,I am writing to complain about a
highly unpleasant and unprofessional experience I had at your Tysons
Corner, Mclean, VA on December 28, 2025, around 4-5 PM. As a lo...
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Can't Claim Birthday Gift
I was trying to redeem my birthday gift online by placing an order
today, but when I go to the page, it says all the online options are
sold out? It doesn't even give me the opportunity to choose 250 ...
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1 Reply
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Summer Fridays Jet Lag Mask
Hello, Does the full size moisturizer come with a safety seal to be
peeled off the opening where the lotion comes out? I received a product
that does not have a safety seal. Thank you.
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