did not receive samples

[Cyweee]

Hi there, I looked at my email invoice of my recent Sephora order and noticed I did not receive my 3 free samples. I understand they are free samples and were probably out of stock since this was an order I made around Cyber Monday, but is there any way to help offset this such as added points or a code to have additional samples included in my next order beyond the usual 3 samples? Thanks!

[jmuulaa]

bruh

[brwngirlie24]

Same here. I have not received samples in the last few of my orders. 

[keelybt]

@brwngirlie24 I'm sorry to hear that! I will send you a PM. 

[tiabow15]

Same thing keeps happening to me just got my order and no samples last order only had 1 sample that I didn’t choose 🥲 disappointing 

[keelybt]

@tiabow15 I'm sorry to hear that! I will send you a PM. 

[sav88888]

 

 I ordered this stuff with the sale I waited extra time which I was expecting since they notified me about it. What I was not expecting was my samples to not be the ones I ordered and my product to come open and damaged, always have had amazing experiences with sephora online but not this time! I get that they may have been sold out because of the sale but, atleast email.

[DaneeBT]

Hi @sav88888 Please note, substitutions will be made for out-of-stock samples. This is listed on our website here > https://www.sephora.com/beauty/samples-promotion#FreeSamples And on our samples page here > https://www.sephora.com/beauty/free-beauty-samples We understand this is disappointing and we're sorry we were unable to send the sample that you selected at checkout!

Additionally, I'm sorry to hear your item arrived damaged. I'll send you a PM. 

[LegacyLuv]

Same Thing Happend To Me😥The Free Samples Make Buying Stuff Offline Worth It. But Not If I Keep Not Receiving My Samples. This I The 2 Time An This Last Tine I Even Made Sure To Spend Over A Certain Amount Just So I Could Receive Free Samples..

[DaneeBT]

@LegacyLuv sorry to hear that. I'll send you a PM.

[Fateme74]

I also ordered 3 things last week and got 2 of them. The first one had completely irrelevant samples, and the second one had nothing. I bet the third one won't have any either! So annoying since I only got those last 2 orders for the samples!

[DaneeBT]

Hi @Fateme74 I'm sorry to hear you didn't receive any samples in one of your orders! I'll send you a PM. 

[BalGar]

I just received my order and I didn’t receive my 2 samples either. Dissapointed

[keelybt]

@BalGar I'm sorry to hear that! I will send you a PM. 

[micxtggg]

I didn’t receive samples either 😕

[LaurieBT]

Hi @micxtggg,

I'm sorry to hear this! I'll send you a message. 

Best,

Laurie 

[pineapplesnlime]

No samples here either for my last two orders. 

[DaneeBT]

@pineapplesnlime sorry to hear that! I'm sending you a PM.

[Jade314]

This keeps happening to me, they show up on my order summary and I never get them! Really irritating because I was looking forward to trying new products!

[LaurieBT]

Hi @Jade314,

My apologies! I'll send you a message.

Best,

Laurie

[Kikihuang87]

I didn’t receive free samples,disappointed 😑

[sarahlauren7]

I was missing my samples too. Disappointing!!