did not receive samples

[Cyweee]

Hi there, I looked at my email invoice of my recent Sephora order and noticed I did not receive my 3 free samples. I understand they are free samples and were probably out of stock since this was an order I made around Cyber Monday, but is there any way to help offset this such as added points or a code to have additional samples included in my next order beyond the usual 3 samples? Thanks!

[fkaflish]

This has been happening to me a lot lately, with my last couple of orders. I wish that they would just put different samples in instead, I’m not picky lol. I joined the community to see if anyone else had this going on and it seems like yes. Oh well lol

[DaneeBT]

@fkaflish sorry to hear that! I'm sending you a PM. 

[Mel292929]

I received my order today and no samples were included, even though the order stated that they were shipped with the order.  Very disappointing. 

[keelybt]

@Mel292929 I'm sorry to hear that! I will send you a PM. 

[SunnieD1]

Just got my newest order today too and also yet again did not get either of the samples I chose. Instead I got one sample sheet of foundation no where close to my skin color. The samples were the same 3 days later when I placed another order. Why allow people to choose their samples when they are never available. I’ll be interested to see what actually comes in the next package.

[keelybt]

@SunnieD1 I'm sorry to hear this! We do have to make substitutions if the samples you select are unavailable in the distribution center that is processing your order. I apologize for the disappointment and will share this feedback with the appropriate department. 
 

[chrissyzyh]

I didn’t receive any samples in my order either! 

[Raebeauty87]

SAME! Or if it's lotion or cream it's dried out!!!! So disappointing!

[LaurieBT]

Hi @Raebeauty87,

I'm sorry about this! I'll send you a message.

Best,

Laurie 

[DaneeBT]

@chrissyzyh Sorry to hear that! I'm sending you a PM. 

[abbyvndr]

This has happened to me before as well! Talk to customer service in the app and tell them what happened! I got extra points! 

[Geonnaaa]

I didn’t reserve my samples for my mom that I ordered and I’m kinda sad about it because she never gets to try anything nice. Can I please have them? Is there a way?

[DaneeBT]

@Geonnaaa Sorry to hear that! I'm sending you a PM.

[Sulaaaa]

I didn't receive mine either. Second order in a row. 

[LaurieBT]

Hi @Sulaaaa,

I'm sorry about this! I'll send you a message.

Best,

Laurie

[emilyschneider3]

Mine either 😕 would be interested to get this answer too! 

[kyleelo]

I didn’t receive mine in my package I got today either

[LaurieBT]

Hi @kyleelo,

My apologies! I'll send you a message.

Best,

Laurie

[Regina070696]

I didn’t either

[keelybt]

@nicoleacheung @Regina070696 I'm sorry to hear that! I will send you a PM. 

[nicoleacheung]

I did not receive my free samples.