did not receive samples

[Cyweee]

Hi there, I looked at my email invoice of my recent Sephora order and noticed I did not receive my 3 free samples. I understand they are free samples and were probably out of stock since this was an order I made around Cyber Monday, but is there any way to help offset this such as added points or a code to have additional samples included in my next order beyond the usual 3 samples? Thanks!

[Seo29]

I also did not get total 4 samples for last 2 orders even though they are appeared in invoices

[ATiredCatMom]

Hi! I’m also missing my samples and bazaar items from the last three orders I made online. Help would be appreciated 

[DaneeBT]

@ATiredCatMom @Seo29 @renea623 @sarahlauren7 @znvz @Kikihuang87 sorry to hear that! I've sent each of you a private message. 

[CSM1]

I’m also missing many samples. I made a number of orders over the past week, several orders were combined for shipping and only one sample given. Every package received was missing samples. 

[keelybt]

@CSM1 I'm sorry to hear that! I will send you a PM. 

[Kysch]

This has happened to me on my last 3 orders and I'm not sure why they give you the option to hand pick samples anymore. 

[LaurieBT]

Hi @Kysch,

I'm sorry to hear this and I'll send you a message.

Best,

Laurie

[LaurieBT]

Hi @mchelleeee,

I’ll send you a message to help! 
 

Best,

Laurie 

[ccslin200]

Hi. I also did not receive the samples for 5 of the recent orders. Could you please help me as well?

[keelybt]

@ccslin200 I will send you a PM. 

[Trinitykishor]

Hi there! I also didn't receive any samples in my recent order I just received and I was really excited to try out some new products:(  Could I get any assistance with this possibly?

[renea623]

Me either 

[Cassandra62474]

I also just received my current order and there were no samples in the box. 😕

[Cassandra62474]

I was able to speak with someone via Chat about not receiving my samples and they were able to help! Thank you! 

[keelybt]

@Trinitykishor @Cassandra62474 I'm sorry to hear that! I will send you a PM. 

[haileyoliveira]

I also didn't receive any samples in my order and I was really excited to try out some new products 😞 Could I get any assistance with this?

[LaurieBT]

Hi @haileyoliveira,

My apologies, I'll send you a message.

Best regards,
Laurie 

[LC213]

Hello... I just received an order and was also bummed to not get any samples. I would have been happy to get available substitutions but was looking forward to the ones I had picked out 😞 

[keelybt]

@LC213 I'm sorry to hear that! I will send you a PM. 

[JessychildT]

Heya, I also just received my order without any samples, please may I get some assistance.