did not receive samples

[Cyweee]

Hi there, I looked at my email invoice of my recent Sephora order and noticed I did not receive my 3 free samples. I understand they are free samples and were probably out of stock since this was an order I made around Cyber Monday, but is there any way to help offset this such as added points or a code to have additional samples included in my next order beyond the usual 3 samples? Thanks!

[keelybt]

@JessychildT I'm sorry to hear that! I will send you a PM. 

[znvz]

I just received an order as well… same thing… no samples.  This was order 1 of 3 that has arrived so far.  Very disappointing. I’m hoping the other orders have samples. 

[itszelda]

I got the wrong free samples in my order. Which is a bummer because I had selected a foundation color swatch sample since I'm in need of a new one

[KellzBoo]

2/09/24

I don't think anyone gets their samples. I just placed an order and it seems to have erased my sample choices I made. That's really not cool, you know, "act like they're putting it in your bag then take it right back out!" Wow. Nice first experience....the ol' slight of hand trick. 

[DaneeBT]

@KellzBoo Oh no! I'll send you a PM.

[beluxurious]

Hi, I also didn’t receive any of my free samples. Can someone tell ms why?

[DaneeBT]

@beluxurious Oh no! I just sent you a PM!

[WildWestGirl]

I only get the samples maybe a third or less of the time. ☹️

[DaneeBT]

@WildWestGirl Sorry to hear that! I'm sending you a PM.

[srizzie]

Spoiler

I also didn’t receive my requested free samples in my order that was just delivered Tuesday! Help!

[DaneeBT]

@srizzie Sorry to hear that! I just sent you a PM! 

[moonmylk]

Hi, I also didn’t receive any of my free samples. Can someone please assist?

[DaneeBT]

@moonmylk Sorry to hear that! I'm sending you a PM.

[mrsbwa]

I am also missing one sample I ordered. Seems to happen with every order. 

[LaurieBT]

Hi @mrsbwa,

My apologies! I'll send you a message. 

Best regards,

Laurie

[alisonxoxo]

Same with me!! My last 2 orders my samples were missing or completely random. 😞 

[mercycat]

My most recent order did not cover with the samples I added. I was actually looking forward to trying one of them as much as my main order (a repurchase). Someone from Sephora please dm me. Thank you!

[DaneeBT]

Hi @mercycat Sorry to hear that. I'm sending you a PM!

[mazedabegum]

Same here. I have ordered and received my products yesterday and there were 2 samples missing. I am very disappointed.

[DaneeBT]

@mazedabegum @alisonxoxo Sorry to hear that! I'm sending you both a PM.

[abivandee]

the same thing happened to me! got my package and no samples! i have ordered quite a few things so i was disappointed