did not receive samples

[Cyweee]

Hi there, I looked at my email invoice of my recent Sephora order and noticed I did not receive my 3 free samples. I understand they are free samples and were probably out of stock since this was an order I made around Cyber Monday, but is there any way to help offset this such as added points or a code to have additional samples included in my next order beyond the usual 3 samples? Thanks!

[LaurieBT]

Hi @sheyja,

I'm sorry to hear this! I'll send you a message shortly.

Best,

Laurie 

[Mahiisa]

I didn't get any of my samples either 😞 I was excited to get the sample perfume I picked for my boyfriend. I received my package yesterday with the item I had paid for in it and no samples.

[aaradh]

I did not receive my samples.

[keelybt]

@Mahiisa I'm sorry to hear that! I will send you a PM to help. 

[Amandab2727]

I got samples but they were not the ones I chose. They were for concealer (which I don’t use) for dark skin tones (which I am not). They may as well have not provided anything because they went into the garbage 

[likatan]

Unfortunately I also did not receive my samples! I was excited to try them out 😞 

[LaurieBT]

Hi @likatan,

I'm sorry to hear this and I'll send you a message.

Best,
Laurie  

[heta1]

I also didn’t receive any samples from last 4 order.

[keelybt]

@heta1 I will send you a PM to help. 

[nicoleacheung]

Hi, I did not receive my samples on my last order.

[keelybt]

@nicoleacheung I will send you a PM to help. 

[erinnpaigge]

I agree the last three orders I have placed, I did not get any of the free samples. It’s usually a fun surprise when they end up being different. Though I have been disappointed to not get anything at all. 

[LaurieBT]

Hi @erinnpaigge,

I'm sorry to hear this! I'll send you a message.

Best,
Laurie  

[tia7777]

I did not receive mine in my most recent order ! Just arrived today and I was so excited for some new perfume samples.

[LaurieBT]

Hi @tia7777,

My apologies! I'll send you a message.

 Best regards,
Laurie

[Alexis2k6]

I have also never received my samples for the past 3 orders online

[LaurieBT]

Hi @Alexis2k6,

My apologies! I'll send you a message.

Best,

Laurie 

[rbatat]

I just received my recent order and also did not receive my sample shampoo and conditioner from oribe. This also was not the first time. 

[LaurieBT]

Hi @rbatat,

My apologies! I'll send you a message.

Best,

Laurie  

[smBee123]

I received no samples again on my order. What’s going on?? 

[simshamrock]

I just got my order right now and didn’t receive my samples either. I was pretty sad because I was so excited to try the Moroccan body lotion/oil since I have leg pain. I know they’re free but it got my hopes up when they give that option