did not receive samples

[Cyweee]

Hi there, I looked at my email invoice of my recent Sephora order and noticed I did not receive my 3 free samples. I understand they are free samples and were probably out of stock since this was an order I made around Cyber Monday, but is there any way to help offset this such as added points or a code to have additional samples included in my next order beyond the usual 3 samples? Thanks!

[DaneeBT]

Hi @Amairanymc I just sent you a PM.

[nessytori]

I also did not receive any samples with my order.

I really wanted these perfumes. I was going to buy a full size after I tried it, but they never arrived. Why was I even asked what I want if I might not get it?

[DaneeBT]

Hi @nessytori Sorry to hear that! I'll send you a PM.

[daychoi]

I did not receive the samples with my orders. I understand that complimentary samples may be out of stock, I would appreciate it if there was a different sample that comes with my other order other than the one that I chose but there was none. Is there anything that Sephora can do about it?

[DaneeBT]

Hi @daychoi I'll send you a PM!

[zivagut]

use the chat option on the app and talk to an employee, they will prob give you points to make up for it!

[lyc10]

Hi I also didn’t receive my 2 samples 😞

were super looking forward to it.

and was part of my reason buying all the stuff too!!

[keelybt]

@blissgal @lyc10 I'm sorry to hear that! I will send you a PM to help. 

[blissgal]

Thank you!

[blissgal]

Hi there, I also did not receive any samples with my order, is there a way to offset this? Thanks!

[riyasaini]

Chat with the customer service they will give you 50 points whwnever there are not any samples. Thanks 

[TopazLotus]

Hello, I also did not receive one of my samples. I received the others, but not this one. 

[LaurieBT]

Hi @TopazLotus and @aimes10,

I'm sorry about this! I'll send you a message.

Best,

Laurie 

[Goldie4makeup]

My last two orders I also did not receive my samples. If Sephora does not have samples during the semi-annual sale, that is fine with me. But it is frustrating and disappointing to ask customers what they want to try, they’re excited to try it and it doesn’t show up.

[aimes10]

@Goldie4makeup  I find that 95% of the time now my orders never have the samples in them ☹️

[DaneeBT]

HI @aaradh I'm sorry to hear about your samples. I'll send you a PM!

[Goldie4makeup]

The first order samples req’d were rare beauty lip & cheek & Gucci flora Jasmine. I rec’d no samples. The 2nd order I req’d Jo Malone English pear & freesia and Gucci bloom. I rec’d one substitute Van Gogh sunflowers 

[keelybt]

@Goldie4makeup You can access your PMs and reply directly to DaneeBT's message by selecting the bell or envelope in the top right hand corner. 

[aaradh]

I did not receive my samples and in one package I got an empty perfume sample 😞

[DaneeBT]

Hi @aaradh sorry to hear that! I'll send you a PM.

[sheyja]

Same 😞 I’m hoping I get my samples in my next package on its way. I feel like whenever I order online I never get the samples