did not receive samples

[Cyweee]

Hi there, I looked at my email invoice of my recent Sephora order and noticed I did not receive my 3 free samples. I understand they are free samples and were probably out of stock since this was an order I made around Cyber Monday, but is there any way to help offset this such as added points or a code to have additional samples included in my next order beyond the usual 3 samples? Thanks!

[Rachelisr]

same with me I got my package in the mail today with no samples that I picked. 

[izzydoj]

This has happened to me a couple of times 😕 sometimes its because they run out of stock of the samples which sucks! 

[LaurieBT]

@Rachelisr, I'm sorry to hear this! It looks like your private messages are turned off, and you can adjust your preferences in your Community settings (on the browser only, not the app). If you would like to send me a private message with your order number, I'll look into this. 

Alternatively, you may contact our live chat at https://www.sephora.com/beauty/contact-us or call 1-877-SEPHORA (1-877-737-4672). If the chat is unavailable, please keep the page open until the next agent becomes available. Thank you!

[JenniferLiegh]

Quite often the samples don’t show up.  I’ve begun to wonder if it’s the pickers and packers taking them home to sell or something 👎🏼👎🏼 

[Hardasnails]

I did not receive my free samples

[keelybt]

@kimmy097 I'm sorry to hear that!  It looks like your private messages are currently turned off. Please send me a private message with your order number or you can contact us by phone at 1-877-737-4672 or through our live chat for assistance> https://www.sephora.com/beauty/customer-service

[Sweetness1356]

I also ordered something off of Sephora, a lipgloss, and I picked two free samples to go with it. This is the first time where I did not receive my free samples, I am super disappointed and would really like them. 

[DaneeBT]

@Sweetness1356 sorry to hear that! It looks like your private messages are currently turned off. You can adjust your preferences in your settings on a browser, not the app. Please send me a private message with your order number or you may contact us via phone at 1-877-737-4672 or via our live chat for assistance. 

[Siscanturi]

I just got my package today and didn’t receive any of my samples. This is not the first time. Please Sephora fix your customer service issue. Don’t lost customer trust for the future.

[DaneeBT]

@Siscanturi I'm sorry to hear about your samples. It looks like your private messages are currently turned off. You can adjust your preferences in your settings on a browser, not the app. Please send me a private message with your order number or you may contact us via phone at 1-877-737-4672 or via our live chat for assistance. 

[kimmy097]

I was missing samples also I wasted my points on … 😞

[DaneeBT]

@kimmy097 Oh no! It looks like your private messages are currently turned off. You can adjust your preferences in your settings on a browser, not the app. Please send me a private message with your order number and name of the missing item or you may contact us via phone at 1-877-737-4672 or via our live chat for assistance. 

[jennaalynn]

Man I just got my package today and didn’t receive any of my samples. They shouldn’t even offer them if they never end up giving you any. This keeps happening.
Sucks cause I wanted to try a perfume before buying it and I live two hours away from the closest one 😞 

[DaneeBT]

@jennaalynn sorry to hear that! It looks like your private messages are currently turned off. You can adjust your preferences in your settings on a browser, not the app. Please send me a private message with your order number or you may contact us via phone at 1-877-737-4672 or via our live chat for assistance. 

[emptor]

It’s been happening to everyone for a while now that we don’t receive samples.. it’s a request to Sephora please see what can be done about this. 

[DaneeBT]

@emptor You can adjust your account settings (the gear icon) on a desktop or mobile web browser.
 

[DaneeBT]

@emptor I received your PM but I'm not able to reply as your private messages are turned off. You can adjust your preferences in your settings on a browser, not the app. Thanks! 

[DaneeBT]

@emptor Sorry to hear that! It looks like your private messages are currently turned off. You can adjust your preferences in your settings on a browser, not the app. If you didn't receive any samples at all, please send me a private message with your order number and correct shipping address or you may contact us via phone at 1-877-737-4672 or via our live chat for assistance. 

[Gianna143]

Same, I had gotten the supergoop and laneige free samples and they didn't come1😭😭

[BHAVNOOR]

I got a package today and i had picked out the perfume samples but got the nars lipstick one and some serum… I think that it’s just because they’re busy getting to everyone’s orders as it is the sale as this hasn’t happened to me personally before.