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201,039 Posts
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RE: 50 bonus points for completing your profile
I got 20 points but not 50 but read a previous post by someone that they
got like 20 first then the rest later. I thought I just hadn't completed
everything but turns out I did and theyre just a bit s...
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RE: 50 bonus points for completing your profile
I think it's just to notify others who may be new that it keeps saying
to complete your profile. It still comes up on mine too but I've
completed it and have gotten my 50 points. Check your points to see if
they've been added 🙂
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Re: RE: 50 bonus points for completing your profile
Hi @Anonymous, I wanted to confirm that you have now received your full
50 bonus points too! 🙂 All my best, Megan
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Beauty Insider Points
I made a purchase a few weeks ago at a Sephora inside JCP. The sales
girl did put in my Beauty Insider information but the points have still
not posted to my account. It was also during the double points week.
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Re: Beauty Insider Points
Hi @Mandin8r, @jasstavs is right! I would be happy to help you with this
and will be sending you a private message momentarily for more
information. All my best, Megan
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Re: Beauty Insider Points
I've had this happen to me! Do you still have your receipt? You should
be able to contact them and get it added on.
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Change/ Cancel order
I placed an order via gift card payment about an hour ago and just
realized i ordered the Huda beauty Rose gold instead of the Huda beauty
desert dusk. I dont understand how this happened as i was sur...
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RE: Change/ Cancel order
@Nietta123 call customer service asap there is a very small window to
cancel/modify orders if it is possible
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Re: RE: Change/ Cancel order
I did call and they said their system seems to have crashed and i could
not complete the call 😞
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Showing as sold out after ordering
Hi, I've been looking for answers on the internet before coming here. I
ordered 4 items on the 11th and went to check to see if they shipped on
the 12th. They were still in progress and one item was g...
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Re: Showing as sold out after ordering
Hi @Anonymous, I know this can be confusing and I'm so sorry for any
inconvenience this may have caused. After you have successfully
submitted an order, the items within said order are reserved for yo...
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Unsuccessful Authorization Order
Hi, my order says unsuccesfull authorisation.kindly escalate this since
its a gift to someone this week. i did an order for 50+ dollars in order
to only receive it within 3 days . please please assist
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Re: Unsuccessful Authorization Order
Hi @Anonymous, Upon review of your recent order, I can see that you have
since been assisted by a Customer Service Representative. If there is
anything else that I can clarify for you or help you with...
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Re: profile picture?
Hi @StasiJ, To insert a profile picture, go to your online profile and
click the "edit" button on the top right corner where it says your
username. From there, you are able to upload a photo of your choice! I
hope this helps. Best, Janean
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Change my birthday on Sephora
my real birthday is augest 18th not september 18th how do i change it?
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Re: Change my birthday on Sephora
My real birthday is 09.24; could someone please help me change this?
Thank you in advance!
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Re: Change my birthday on Sephora
Hi @Natalie1324, I have updated your Beauty Insider account to reflect
your correct birth date! If I can assist you with anything else, please
send me a private message and I would be happy to help yo...
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Re: Change my birthday on Sephora
Hi bugabooshelly, I've updated your birthday to August 18th for you! 🙂
Always, Danee
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Unable to upload pictures to the Beauty Gallery
Hey Sephora tech support, I have been unable to upload any pictures to
the Beauty Gallery since the app has been revamped. I have tried
deleting the app and re-installing it, however each time I attem...
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Re: Unable to upload pictures to the Beauty Gallery
Hi @BattleCat89, I'm so sorry that you were encountering this error and
were unable to post your looks in the Gallery. I can see that you have
since been able to post photos and it looks like this err...
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Help with changing birthday
I need help changing my birthday. I had created an account a while ago
that I forgot about. But it has the wrong month. how to I get that
changed?
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Re: Help with changing birthday
Hi @Acorn13, I would be happy to help you with this and will be sending
you a private message momentarily. All my best, Megan
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Writing reviews
Lately I have not been able to post reviews On products. When I go to
post it tells me that my review must be at least 20 characters long.
Which they always are. What's the issue?
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RE: Writing reviews
I'm writing the reviews on the app on my phone. I was always able to
write reviews until recently.
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Re: RE: Writing reviews
Hi @DeeDee4075, @spanishjoydoll is right! In a recent app update, the
ratings & reviews sections were updated so that now, your review is
typed into the box immediately underneath the stars and a head...
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Re: Writing reviews
Hi @DeeDee4075, i'm sorry for the trouble you're experiencing! Have you
tried clearing your cache and cookies and re-submitting the review?
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Using store credit internationally
If I'm travelling to another country can I still use my store credit?
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Re: Using store credit internationally
Hi @Taryn19, White merchandise cards can be redeemed in the US or Canada
only. All my best, Megan
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Sephora Promo
I just received an email saying that an item in my cart was now out of
stock and removed from my order moments before the "your order has
shipped" email. Of course, it was the deluxe sample I added wi...
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Re: Sephora Promo
Hi @diamaa, I can see that you have now been assisted by one of our
Customer Service representatives. If there is anything else that I can
assist you with, please send me a private message and I would be happy
to help you. All my best, Megan
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Unsucessful authorization
Having trouble ordering anything at all. My orders keep getting
cancelled for unsucessful authorization.I have double checked.
Everything was correct! What should I do?
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