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201,187 Posts
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The email me button just popped up. I see it now. Thanks
The email me button just popped up. I see it now. Thanks
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Re: The email me button just popped up. I see it now. Thanks
Hi @AlexMathers. I am glad to hear the email button worked for you. I
hope you were able to get your hands on your palette. XO, Mila
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Best dewy foundation?
My skin is so dry. I'm thinking a non matte foundation might be best.
What do you suggest?
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Re: Best dewy foundation?
Hi @Beautybabe9679, You might like the Laura Mercier Candleglow Soft
Luminous Foundation. 🙂 Happy Friday, Mali
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Order pending
My order has been pending for 3 days now. I had 2 prior unsuccessful
authorizations. How do i go about it?
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Re: Order pending
Hi @mish021786, I'll send you a private message to assist you. Happy
Friday, Mali
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Unsuccessful Authorisation
Hello I have some orders which are successful while others are showing
unsuccessful authorisation although all are paid from the same payment
information. I had tried a couple of time and hope the last order would
be successful. Thanks
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Re: Unsuccessful Authorisation
Hi @Anonymous, I'll send you a private message to assist you. Happy
Friday, Mali
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RE: Unsuccessful Authorisation
And money had been taken out of my bank for 4times with 1 same order and
2 times for another one
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Order Status: Unsuccessful Authorization
Hi. I placed my order two days ago and just found that the order showing
"Status: Unsuccessful Authorization". My credit card and address do work
at other websites. Do I need to place an order again? What should I do?
Thx.
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Re: Order Status: Unsuccessful Authorization
Hi @Anonymous, I can look into this for you. I'll send you a private
message. Happy Friday, Mali
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September Sephora Box
Around what date of the month am I to receive my box? I'm still waiting
on September.
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Re: September Sephora Box
Hi @Anonymous, PLAY! by SEPHORA boxes typically will arrive within a
three to five business day time frame around the 20th of every month.
Let us know if this does not get delivered to you so we can r...
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Points
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Re: Points
Hi @saysayaung9, Sorry for the delay! We don't see any text in your
message here. If you still need assistance with something specific feel
free to send me a private message. Happy Friday, Mali
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Rouge Requalification Gift?
Is the requalification gift still a thing? I got the email months ago
when I requalified for the year, and have completely forgotten about it
every time that I ordered online or was in store. I'm plac...
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Re: Rouge Requalification Gift?
Hi @rgold90, Yes! Please let give us a call before you place your order
so a Beauty Advisor can assist you with applying the kit to your order.
Happy Friday, Mali
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Question about my order
Hello! I ordered the new Fenty foundation on 9/15/17. It is still in
progress, but I'm concerned because the item is now coming up as out of
stock. Will I still receive this item?
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Re: Question about my order
Hi brookeasc, I'll take a look at your order then send you a PM! Always,
Danee
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Did something go wrong with my Play! sign-up?
Hi,I signed up for Play! on this past week, on the 11th. I have not
received any communication from Sephora about this. Other members who
signed up days after me have mentioned receiving a confirmatio...
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Re: Did something go wrong with my Play! sign-up?
Hi @jensfaeriewings, I'll take a look and will send you a private
message. 🙂 Happy Friday, Mali
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RE: Did something go wrong with my Play! sign-up?
I'm in the sane boat I'm getting very frustrated because on their play
add it says sign up before the 15th to be included in Septembers lot...I
joined the 7th I did send a msg to a rep so hopefully they can help.
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Hi @jensfaeriewings, check your credit card transactions,...
Hi @jensfaeriewings, check your credit card transactions, if you don't
see a charge for $10+tax, that means you signed up after the open period
for September. You probably are on the subscribers lust ...
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Re: Hi @jensfaeriewings, check your credit card transactions,...
I already checked my credit card transactions. I figured I should have
received a confirmation email, as other members said they have. That is
why I'm wondering if something is amiss. Like other membe...
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Play box missing fragrance
Who should I contact about my play box not including a fragrance sample
and including a dried up benefit brow deluxe sample? I'm a little upset
that I paid for 5 samples and only received 3 that are usable.
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Re: Play box missing fragrance
@california08, @Anonymous, + @WRBuckingham, Sorry for any confusion.
September’s Play! box did not include a fragrance sample, as there is an
IGK haircare sample instead. -Mali
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Re: Play box missing fragrance
Thank you for your response Mali. According to the September play
preview video posted by Sephora on YouTube we should have received a
fragrance sample. I also didn't receive an IGK hair sample as a
substitute.
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RE: Play box missing fragrance
I completely agree!! This was the most disappointing box i have
received. 2 of the packagings were open already 😪. Not a fan this month
& then not to get the fragrance that we all were looking forward
too?!?!?
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How do you redeem a receipt
I recently found a receipt that I had from when I wasn't in the Beauty
Insiders program. Is there any way I can redeem it?
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Re: How do you redeem a receipt
Hi @Oliviajh, I'll send you a private message to assist you. Happy
Friday, Mali
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Return without Receipt
Hi, about one week ago, I received a 100 dollar gift card to Sephora. I
ended up purchasing 109 dollars worth of product. Today, I went into a
Sephora store without a receipt, and I was told I could n...
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Re: Return without Receipt
Hi @ShandaPandah, I can look into this for you. I'll send you a private
message to assist you. 🙂 Happy Friday, Mali
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Hi
Hello:I live in Mexico City and I would like to buy something but I do
not know if I can. Can you help me?
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Re: Hi
Hi Marthita2, Regretfully, we do not currently ship to Mexico City. But
if you'd like to visit our Sephora Mexico website, please visit the
following link: https://www.sephora.com.mx/ Always, Danee
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redeeming missed points
hello! recently purchased a few items at Sephora and had forgot to use
my beauty insider card.. is there a way of redeeming my points with the
receipt?!
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Re: How do I write a review on my recent purchases !?
Hi Sabuhas! On the product page, scroll down to the Ratings & Reviews
section then click "Write a Review" 🙂 Always, Danee
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Play! By Sephora arriving
Hey! I just pay the play! Monthly box yesterday will i get the box from
this month? How long does it takes to arrive? If you could help me out
that will be awesome! Thank you!
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