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198,884 Posts
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RE: How do u get points
Each dollar spent is worth 1 point. Sometimes they have 2x and 3x the
points events and you can earn tons of points!
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Missing Points from Play! Pass?
How long should it take to show that my 50 play! pass points have been
credited to me? I went into a Sephora and bought $63 worth of product
and gave them my Play! pass and I only see 60 points credit...
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Re: Missing Points from Play! Pass?
Hi @Anonymous, @Anonymous, So sorry to hear your Play! pass points were
not properly added to your account! If you still need assistance with
this, please PM your registered email address. Thanks!
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RE: Missing Points from Play! Pass?
I had trouble with my Play Pass as well. The very nice and patient
Sephora sales person was on the phone with customer service bc my pass
wouldn’t scan. They gave me 15 points, instead of 50. I’ve bee...
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Re: RE: Missing Points from Play! Pass?
Hi @Anonymous I'm sorry to hear that! I will send you a message to help.
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Missing Samples, Wrong Samples, Why Bother? Consistent Issue
For at least the past year, I have received either no samples in my
orders or the wrong samples. I understand that sometimes samples may go
out of stock, but this is EVERY SINGLE TIME. I can't remembe...
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Re: Missing Samples, Wrong Samples, Why Bother? Consistent Issue
I just received my order from the Reward Card Sale, and surprise... NO
samples. Since I have not gotten any kind of response on here from a
staff or mod, as it seems this particular section of the boa...
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Re: Missing Samples, Wrong Samples, Why Bother? Consistent Issue
I've had the same problem. Sadly I can't remember the last time I got a
sample I actually picked online. Out of my last three orders two of them
had wrong samples (shampoo and conditioner for curly ha...
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Re: Missing Samples, Wrong Samples, Why Bother? Consistent Issue
This is the shipment notification for my most recent order. Note the
status:shipped on all of the samples that I did not only not get, but I
didn't get any samples at all. And I know in the grand sche...
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Re: Missing Samples, Wrong Samples, Why Bother? Consistent Issue
Same for me! Two orders in a row!
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Re: Missing Samples, Wrong Samples, Why Bother? Consistent Issue
Same here. I've tried emailing the help desk and all I get is an
unhelpful generic email. It's like what's the point of having sample
options if we're not going to get it or it's something we didn't pick
and nothing close to what we picked?
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Same problem. Messaged them on Facebook. I they came back...
Same problem. Messaged them on Facebook. I they came back with a whole
75 points. I said thanks but no They agreed and they sent me one of the
festival bags ((12 samples)). Speak out. Dont let them ge...
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RE: Missing Samples, Wrong Samples, Why Bother? Consistent Issue
I'm scent sensitive, so my main onbjection is getting surprise heavy
scents in my package. I'd really like an option like Ulta has - you pick
the sample category (skincare or fragrance or mix), and they pick the
samples.
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I've noticed a lot of people saying this. I just recieved...
I've noticed a lot of people saying this. I just recieved my first
online order and had completely different samples than what I had
requested. I wanted to try some new perfumes in hopes to find one t...
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Still haven’t received points for completing my profile
I filled out my profile about two days ago and my points still haven’t
been added to my account. Is there something I’m missing? How do I go
about resolving this issue?
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Re: Still haven’t received points for completing my profile
Hi @Caroline227 and @GrannyGlam I will look into this for you and send
you a message with more info.
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Very Disappointed Customer
I have placed an order twice every month for the last few months. I am a
VIB, recently new member and I also pay for Sephora Play monthly. The
last order I placed took three weeks to arrive, almost fo...
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Re: Very Disappointed Customer
Hi @TheBreedlove I'm so sorry to hear about your experience! I will look
into this for you and send you a message with more information.
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Price adjustment
I ordered a product less a week or so ago and now I see the price has
dropped from 45 dollars to 36. I wanted to know if I can get a price
adjustment on it.
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Fenty beauty foundation
I was just wondering when the fenty foundation would be restocked,
hopefully including the shade 310?
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Re: Fenty beauty foundation
Hi @justabrowngirl We are trying to restock the shades as soon as
possible. I'd recommend signing up for email notification on the product
page.
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order weight
Hi! I was wondering if there is a way to know the total weight of my
order. A company in the US will charge me according to the package
weight to bring it to Argentina. Thanks in advance for your help!
Regards, Sofía.
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Re: order weight
Hi @Sofitobb Regretfully, we aren't able to ship to freight forwarding
companies.
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Re: play by Sephora
Hi @Anonymous I will look into for you and send you a message with more
information.
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Received wrong order in the mail
I received someone else's order in the mail. My name is on the outside
on the box. I have already emailed Sephora, but they said it was going
to take 5 days to get back to me. I ordered this for a Chr...
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Beauty Insider to VIB Account Issues
Hello, my account recently upgraded to a VIB account about two months
ago(I got the card and comp items that came with it). I don't usually
shop online but when I decided to try to recently I logged i...
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Will there be more new launches this month in Sephora?
Please let me know so I can prepare look out and buy! Let me know if
there will be any new launches that are important, even if you can’t
specify what. That part I understand.
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If you have Instagram you should follow trendmood1. She a...
If you have Instagram you should follow trendmood1. She always posts
what the new releases will be
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Account
Hi! I received my VIB card a few weeks ago yet my account remains as
Beauty Insider, how do I upgrade it and change the status of my card?
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Re: Account
Hi @Liv1717, I'll take a few minutes to review your account and will
send you a private message with more information shortly. Thank you! -
Laurie
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Thats strange! Do you have more then one account?
Thats strange! Do you have more then one account?
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Forth times cancel for unsuccessful authorization
hi, im vib rouge. I understand it is crazy but... i do not understand
for cancel my order because of unsuccessful authorization! I did on
11.10, but it was canceled so i reordered twice on nov 14 and ...
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Re: Forth times cancel for unsuccessful authorization
Hi @kooh, I'm so sorry that your recent orders were cancelled! I'll take
a few minutes to review the cancelled orders and will send you a private
message with more information shortly after. Thank you for your
patience! - Laurie
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RE: Forth times cancel for unsuccessful authorization
Now they got my call n reorderd again! Hopely this one not should be
canceled.
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RE: Forth times cancel for unsuccessful authorization
Wow they just hang up! I did second call. Hopely they get it.
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