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201,187 Posts
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my package has never been sent
my order has been purchased for three days, still not been shipment, I
also pay for 10 dolls for flash shipment fee.
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Re: my package has never been sent
Hi @nan1019 Oh no! If you still need assistance with this, please send
me a PM with your order number.
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Re: Can I change my username?
Hi @iluvvmakep Sorry! At this time, you are not able to change your
username.
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How can I check my birthday on Sephora ?
Hi! Can you tell me how I can check my birthday? My birthday is on 1st
April. If it is not 1St April as shown in my profile, can you change it
for me please? Thanks!
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Where is my Order?
I placed an order on Sunday with one day shipping. I have yet to receive
a shipping notification. I can’t reach anyone in customer service. This
is absolutely ridiculous.
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Re: Where is my Order?
Hi @MissHoneybee I'm sorry for the delay! If you still need assistance
with this, please send me a PM with your order number.
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RE: Where is my Order?
@MissHoneybee your shipping will be one day but processing may take a
few days. It stinks, but that’s what usually happens.
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Linking BI account
Hello! I need assistance linking my BI account with my online profile.
Thanks, Carla
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Re: Linking BI account
Hi @Anonymous Sorry for the delay in our reply! If you still need
assistance with this, please send me a PM with your Beauty Insider card
number.
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Missing online order
Hello,I am writing in because an online order of mine never arrived. The
tracking info says that it was delivered, however, I never received my
package. I can confidently say that it was not stolen fr...
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Re: Missing online order
Hi @yedna I'm so sorry that you didn't receive your order and for the
delay in our reply. If you still need help with this, please give us a
call at 1-877-SEPHORA for immediate assistance.
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Returns
Yesterday I returned two items, with the receipt, to my local Sephora
that I bought out of town. The clerk had some trouble at first because
the items aren’t sold at my local store. She said she got i...
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Re: Returns
Hi @Anonymous Refunds usually take a few business days, depending on
your financial institution. If you still do not see it, I'd recommend
contacting the store directly.
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RE: Returns
When I returned something, it took about 4 days to show up in my
account. I would give it til Monday or Tuesday before getting too
worried. 🙂
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Shopping older
Hello .. I want to buy from sephora site.. Is there a specific way to
buy and send makeup to Russia? thanks
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RE: I am missing out on VIB promo code emails- where do I opt in? Or can someone please share the latest non-expired code? Thank you!
Hey @lilikoiqueen, to ensure that you are subscribed to the emails,
login to your account and go to the "Account" page. Click "Email and
Mail Preferences". Also, you may want to check this thread out ...
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price adjustment?
Hello I bought the too faced boss lady agenda set on Black Friday for
$58 and see now it's on sale for $44. Since I'm well within the 60
return period I was wondering how to get a price adjustment. Any help
would be loved thanks!
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Re: price adjustment?
Hi @Kaciekilljoy, Since this was already purchased at a discounted price
we are not able to adjust it again. Best, Mali
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RE: Re: price adjustment?
I posted this almost a week ago 😕 I've already gone back to the store
and gotten an adjustment. But thanks for replying I guess?
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issues with purchase
Anyone else not getting the samples when they purchase online? For the
past couple purchases I’ve only gotten one thing. I know it’s ultra busy
with Christmas, but I buy A LOT there. Yes I’m a Sephora...
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first time ordering on-line and got all my samples but on...
first time ordering on-line and got all my samples but one. the one I
really wanted so I was a tad disappointed. I'd like to try the samples
before buying full the product
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RE: issues with purchase
Ditto. Five of my orders in the past 2 months have had no samples.
Another 4-5 have been shorted and/or had the wrong samples. My order
that I received today had 3 samples of Rag & Bone - Oddity, a fr...
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Re: issues with purchase
Hello @feisty , So sorry to see this. If you are still experiencing
issues with this, please send me a PM and I'd be happy to assist!
Cheers, Richard
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RE: issues with purchase
This is nothing new here. The vast majority of us do not get any samples
whatsoever with our orders anymore. Others get one or two; and virtually
no one gets anything they requested. No one’s happy ab...
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RE: issues with purchase
Well that’s disappointing. You’d think they would at least try to make
sure Rouge were taken care of since we spend quite a lot in the store.
At least I’m not alone in this happening. Last order I didn’t get any
samples at all.
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Did not receive a box
So I emailed Sephora almost a week ago now and haven't heard back from
them yet. When Icalled today call wait time is 17minues, well Iam not
waiting 17 minutes, sorry.So I need some help. I have not r...
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RE: Did not receive a box
same. check the tracking information on the shipment. Mine says
delivered but nothing came here. Also, i was home during the supposed
delivery. call or get in touch with sephora, hopefully they will help.
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Re: Did not receive a box
Hi @golder, I will send you a private message to provide further
assistance. Warm Regards, Penelope
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Order in progress, then “no longer carried”???
I just recently ordered a gift set for someone and I went to go check on
my order progress two days later, and it says “Out of Stock”. However,
when I clicked on the product it now said in red writing...
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Re: Order in progress, then “no longer carried”???
Hi @Julientta and @Adodani, If you have not already been assisted,
please send me a private message with your order number so I can look
into this for you! For immediate assistance, please contact us via phone
at 1-877-737-4672. Always, Danee
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RE: Re: Order in progress, then “no longer carried”???
Thank you so much, Danee. My issue has been resolved. I appreciate the
response!
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RE: Order in progress, then “no longer carried”???
I am having the same issue and would be interested to hear what comes of
this.
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Merging accounts
I accidentally signed up for two sephora accounts (online and in store).
Can i transfer the points to just one account?
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