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201,187 Posts
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Username change.
How can I change my username? I don’t want the one I currently have.
Most of the names I would put were already used, so I just put any
letter... now i don’t want it and can’t seem to change it can anyone
tell me how I can?
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Re: Username change.
Hi @Anonymous. So sorry but at this time we are unable to modify Beauty
Insider nicknames. xo, jamila
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Re: Ruined Christmas Gift
Oh no! So sorry about this @Anonymous. Please send me a message with
your order #. xo, jamial
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Cancel my order
My order was placed before I entered the kind of payment i wanted to use
and used a debit card i didn’t want. How do i cancel my order or simply
switch the kind of payment i want to do?
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Redeeming points
How do I redeem the points off a receipt from what my mom bought for me
in store? A worker said I could redeem it online, but I am not sure how
to
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Re: Redeeming points
Hi @cgarland3, Please send me a private message with a copy of your
receipt, so I can manually add the points to your account so you can
redeem them. Warm Regards, Penelope
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Points/ Status Incorrect
Whenever I shop in store my points show up, but while I am online only
points I have received from online purchases have shown up. Could anyone
help me figure this out?
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Re: Points/ Status Incorrect
Hi @Anonymous. It sounds like we'll need to link your BI card to your BI
account. Call us at 1-877-SEPHORA for assistance. xo, jamila
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exchanges
I found what looks like an eyelash in the Nars Wanted palette I received
for Christmas. It was pressed into the shadow temptress and I had to
remove it. I want to exchange the giftI received for a new...
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Re: exchanges
Hi there. @Litadlp3 if this item has a gift receipt or linked to your
Beauty Insider account, you can do an exchange or return. Contact your
desired location for questions. xo, jamila
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2 day free shipping for $10
My husband gave me $100 Sephora gift card for Christmas and also paid
$10 for the free 2 day shipping for a year. However, he put it under his
e-mail address. How can I use the free shipping and still receive my
rewards? Thank you
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Re: 2 day free shipping for $10
Hi @KimmeDe. You will have to link your accounts, and use it as a
primary account. Unfortunately there is no way to transfer
subscriptions. If you need additional assistance, give us a call at
1-877-SEPHORA. xo, jamila
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Gift Card Issue
Hi, so I just punched in all the info for my gift card online and the
balance is showing up as $0.00. I don’t understand how this could be
when I just received the card and haven’t used it whatsoever!
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Re: Gift Card Issue
Hi there @yungsvd. So sorry about this. Call us at 1-877-SEPHORA or send
us a message on Facebook or Twitter for assistance. xo, jamila
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Order In Progress
I ordered a perfume on the evening of the 22nd of December. I understand
that Christmas came and things may be slow. But my status still says In
Progress. Was wondering if anyone can see when my order will ship?
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Re: Order In Progress
Hi @Stefanie0023, I will send you a private message to provide further
assistance. Warm Regards, Penelope
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No Samples in my order(s)..
Seems to be a trend I am seeing.. I’ve lost count of how many orders I
have placed since Nov and how many have not had samples, but this is
getting beyond ridiculous! I just opened a box tonight witho...
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Re: No Samples in my order(s)..
Hi @redhologram, I'm so sorry to hear this. I will send you a private
message to provide further assistance. Warm Regards, Penelope
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I purchased an item at full price and now its on sale?
Hi! I just bought an eyeshadow palette online 5days ago for $26. Now
it’s $18 and there’s an additional 20% off. Is there anyway I could get
a price adjustment? I have a flight leaving in 2 days and t...
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Re: I purchased an item at full price and now its on sale?
Hi @Alyssaaaa14, Our sale items are only available during the time of
the sale. Please feel free to return the item and re-purchase it at the
sale price. If you have any questions, feel free to privat...
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Still processing?
It has been been three days and my order is still in processing except
for one item has been sent. I paid for the 2 day shipping and the one
item that has shipped is estimating delivery on Wednesday, ...
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Re: Still processing?
Similar situation only nothing has sent at all. I ordered December 22nd
it's now December 27th and my order is still "in progress" . I hope my
order is not just stuck in the system and I hope someone can help to get
it threw "in progress".
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Re: Still processing?
You ordered right before weekend and Christmas...I'm sure they're just
getting back into business after the holidays.
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On the same boat. I placed an order October 4th and it wa...
On the same boat. I placed an order October 4th and it was "shipped"
October 5 but the tracking number hasn't updated at all in the past 2
weeks.
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Re: On the same boat. I placed an order October 4th and it wa...
Hi @takinawa, Please see the private message that I just sent you to
assist. All my best, Megan
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Re: Still processing?
Mine is doing the same thing, I ordered on Saturday, 5 items are being
shipped but the other 4 are still " in process" not happy about this.
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Re: Still processing?
Hi @Anonymous, I'm sorry to hear that! I'll be sending you a PM shortly.
Always, Danee
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Re: Still processing?
Hi @Anonymous, I'm sorry to hear about this! I'm going to take a look at
your order then send you a private message. Always, Danee
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Re: Still processing?
This has happened to me as well. Two of my items shipped, but the rest
are still processing. I'm nervous because some of the items are now
showing out of stock...
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Re: Still processing?
Hi @quisui, I'll check your order then send you a private message 🙂
Always, Danee
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this happened to me too I order Rihanna new gravity lipst...
this happened to me too I order Rihanna new gravity lipstick and is
still processing i was hoping to get this as everyone's talking about it
online
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Re: this happened to me too I order Rihanna new gravity lipst...
Hi @diamondlove, I'm going to look into your order then send you a PM!
Always, Danee
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Why didn't I receive any free samples?
I added my samples and they were reflected in my order and they were
marked as "Shipped" but I didn't receive any. I was hoping to include
them with the gifts I purchased and was very disappointed when they
didn't weren't in the box. What can I do?
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RE: Why didn't I receive any free samples?
Got no samples in my order today so i called and they gave me beauty
points. I did rant for a little bit and they told me that they are aware
that there is a problem. This has been going on now for at...
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Re: Why didn't I receive any free samples?
Hi @allegralight, I'm so sorry to hear this. I will send you a private
message to provide further assistance. Warm Regards, Penelope
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I would call customer support. I experienced a similar is...
I would call customer support. I experienced a similar issue and just
called, they gave me some free beauty points. Hope this helps 😄
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