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201,187 Posts
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Gift Card not applied to purchase
Hi, yesterday I ordered several items and used a gift card, then used a
visa for the balance. I had done it yesterday as it was the final day
for 3x the points. When ordering it showed that the gift c...
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Re: Gift Card not applied to purchase
Hi @LivyS, Can you please send me a PM with your registered email
address? I'd like to look into this for you! Bisous, Sian
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Re: Gift Card not applied to purchase
Hi LivyS, Whenever you make a return, you will loose the points that you
gained during that purchase. I hope that this clarifies. Best, Zakiya
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Re: Gift Card not applied to purchase
I will loose all of my points because of a mistake on your part.
Disappointing customer service
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link my Sephora beauty insider card with my online account
HI how do I link my Sephora beauty insider card with my online account?
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Re: link my Sephora beauty insider card with my online account
Hi @Anonymous, I will send you a private message so that I can help you
with this. Best Wishes, Janean
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RE: link my Sephora beauty insider card with my online account
My online account did that too but when I got the app I was able to
enter in the card number to link the two
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Re: RE: link my Sephora beauty insider card with my online account
I need some help combining mine as well. Do you mind walking me through
the steps? Thanks. ❤️
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Re: RE: link my Sephora beauty insider card with my online account
Hi @jasmineeb, If you still need assistance with this, can you please
send me a PM with your Beauty Insider card number and your registered
email address? Bisous, Sian
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When adding points from receipt, do the items also get added to my account purchase history?
Wondering if the points are just added manually or/and is the
transaction linked to my account? Also have 2 receipts, do I email them
to CS general email?
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Re: When adding points from receipt, do the items also get added to my account purchase history?
Hi @PalomaFoster, Sorry for any inconvenience, the items will not be
added to your purchase history if we manually add your points. If you
need assistance adding points, please send me a DM. Thank you, Sian
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Did not receive ANY samples with my order.
When unboxing a recent order I received today, I found that I did not
get ANY samples with it. Upon searching around the forums, it seems like
many people have had and continue to have this very issue...
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Re: Did not receive ANY samples with my order.
Hi @HereticHime, I'm sorry to hear about this experience! If you have
not yet received assistance, please send me a PM with your order number
so that I may assist you further 🙂 Bisous, Sian
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Re: Hello🙋🏻 I have an order since 26 dec still pending, could you please do something!! Thank you
Hi @Anonymous, I'd be happy to look into your order if you have not yet
been assisted. Please feel free to send me a PM with your order number
🙂 Bisous, Sian
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Fenty Beauty foundation samples
Good evening. I placed an order earlier today for the Fenty foundation
in #380, is it possible to have samples of #390, #400 and #420 added to
my order? Thank you in advance!
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Re: Fenty Beauty foundation samples
Hi Aragona, Dreamsrsweeter is correct! If you are near one of our
stores, please stop by and a Cast Member will be happy to make you some
samples, no purchase required!
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Re: Fenty Beauty foundation samples
I went to the Sephora near me asking for samples because I would like to
try it before purchasing. The only employee available was extremely rude
then when I finally was helped by another employee they don’t give
foundation samples of fenty. 😞
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Re: Fenty Beauty foundation samples
Hi @Anonymous, I'm really sorry to hear about this! Can you please send
me a PM with the name of the store you visited, and your best contact
information? I'd like to share the details of your experience with our
Retail Division. Bisous, Sian
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Re: Fenty Beauty foundation samples
@Anonymous Oh dear, thats not true at all. They can give samples of
anything (well, as long as it's physically possible... Think hairspray,
can't really take a sample of that home lol!) but yes, found...
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RE: Fenty Beauty foundation samples
That's not how online ordering works unfortunately. You can choose from
3 of the prepackaged samples to order before checkout. If you want
customized samples, you can go to any Sephora and a cast memb...
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I forgot to add samples to order
I created an order on the app on my phone, then jumped to my laptop to
look at a few other things and pay but after submitting the order, I
realized my samples did not transfer over. is there anyway I...
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Re: I forgot to add samples to order
Hi @mlorenzano, I'm so sorry to hear about this! Generally speaking,
once your order has been submitted, we are unable to modify the order.
If you're interested in trying a specific product, please vi...
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No samples in my last 7 orders!
It feels like a petty thing to complain about since they are free, but I
paid for Flash Shipping and I order online alot because the samples are
half the fun! I would like to know if I am the only one...
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Re: No samples in my last 7 orders!
Hi @CLSMengotti, I'm so sorry to hear this. I will send you a private
message to provide further assistance. Warm Regards, Penelope
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Apply points from store receipt
Hi,I bought goods worth a lot in store, but did not get the receipt
points applied to my Sephora rewards. How can I get the points?Thanks,R
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Will I still get e-receipt for online purchase return at store?
I lost my return receipt. Will I still get e-recipt for online purchase
return at store?
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Ruined Christmas
I purchased the Huda Beauty desert dusk eye color thing for my wife for
Christmas. We just got back and when I saw the box on the porch I gaveit
to her. She looked at the packing slip and was so excit...
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Re: Ruined Christmas
Hi @Anonymous, Please check your private messages. I just sent you a
message to provide further assistance. Thanks! Warm Regards, Penelope
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Re: Ruined Christmas
Hi @Anonymous, Please check your private messages. I just sent you a
message to provide further assistance. Thanks! Warm Regards, Penelope
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Re: Samples
Hi @Bellab2002, I'm so sorry to hear this. Please send me a private
message with your order number so I can provide further assistance. Warm
Regards, Penelope
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Color IQ
Is there a way to see what my color iq is based on a foundation I
currently use that matches me well?
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Re: Color IQ
Hi @VNamaki21, Yes, please use our Color IQ tool to find foundation and
concealer matches. You can access it here: Stay Gorgeous, Penelope
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Re: Kat Von D Shade Light (Powder)
Hi @kiki277, Please sign up for email notifications on the product page
to be alerted when the palette is back in stock. Warm Regards, Penelope
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Have a lot of people not been receiving samples with their orders?
I have recently made 2 separate orders and you get the 3 free samples. I
did not receive any of these samples. I know it’s just small little
things but it makes you a little more excited to know you g...
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RE: Have a lot of people not been receiving samples with their orders?
Yes. This seems to happen to me with every order I placed in the last
year or so. I ordered on Tuesday and got my box Wednesday (rouge + flash
shipping) and even then the samples were missing (only go...
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Re: Have a lot of people not been receiving samples with their orders?
Hi @Ashlynlue, I'm so sorry to hear this. I will send you a private
message to provide further assistance. Warm Regards, Penelope
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Same here, one order I received had no samples and my oth...
Same here, one order I received had no samples and my other order had
them, yet not one of them was a sample I selected. Disappointing. The
only reason I order online is to get these. Guess I should just stick to
shopping in store only.
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