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192,024 Posts
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Re: Missing an item from recent order
Hi @Alexa13r, I'm really sorry to hear about this experience! I reviewed
your order and can see you have been assisted by a Beauty Advisor by
phone. If you would like further assistance, please feel f...
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call customer service or message them on facebook(That's...
call customer service or message them on facebook(That's what I did
after 3 days with no response here and crazy wait times on the phone.)
They got back to me within 3 hours to fix it.
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I messaged them on Facebook and received help. I suggest...
I messaged them on Facebook and received help. I suggest people try
that.
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Is there literally no way at Sephora to fix a stupid little mistake such as entering an incorrect shipping address?
Hi, so unfortunately this time I decided to get something for my mom
from Sephora on her birthday only to realize that I missed a few digits
in my address! I swear I emailed customer support right awa...
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Re: Is there literally no way at Sephora to fix a stupid little mistake such as entering an incorrect shipping address?
Hi @Kanza193, I'm sorry to hear about this experience! I am looking into
it and will be sending you a PM shortly. Bisous, Sian
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Re: Is there literally no way at Sephora to fix a stupid little mistake such as entering an incorrect shipping address?
Hi I have had the same problem. I have sent several emails and posts.
Not a single response. Today they sent me an email saying "unsuccessful
authorization" and they have cancelled my order. I think i...
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Re: Is there literally no way at Sephora to fix a stupid little mistake such as entering an incorrect shipping address?
Hi @Anonymous, Sorry to hear about this! I'm taking a look into it and
will send you a PM in just a moment. Bisous, Sian
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Re: Is there literally no way at Sephora to fix a stupid little mistake such as entering an incorrect shipping address?
Hey, thank u so much for the response! How many days since u placed your
order? It’s been five days and my order is still “progress”. Tuay1
wrote:Hi I have had the same problem. I have sent several em...
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Re: Is there literally no way at Sephora to fix a stupid little mistake such as entering an incorrect shipping address?
It has been 4 days. They sent a cancellation mail yesterday. I have had
two orders. Now I’m waiting for the other one but it’s “in progress”
too.
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1 Reply
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Re: Is there literally no way at Sephora to fix a stupid little mistake such as entering an incorrect shipping address?
Mine was just shipped and when I emailed them they say it can’t be
altered now even though they said they should be able to help me out
once it was. I will try calling in the morning now. I hope your ...
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Order in Progress for days, items going out of stock, discontinued item
Hello, I am concerned about my recent order. It has been paid for and
"in progress" for days - but a few items in my order have gone out of
stock during that time period. The thing I am most concerned...
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Re: Order in Progress for days, items going out of stock, discontinued item
Hi lornalove! I'm really sorry you experienced a delay with your order.
I am looking into it and will send you a PM shortly. Bisous, Sian
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Why is my order still pending?
I've placed an order at 5th Nov and now it's 10th and my order is still
pending. For my previous order it was cancelled after a few days of
pending. I am really concerned about this one being canceled...
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Re: Why is my order still pending?
Hi @Anonymous, I'm so sorry for any inconvenience and I can see that
your order has now shipped. Please send me a PM if I can assist you with
anything else. All my best, Megan
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Re: Why is my order still pending?
I ordered things from Sephora Nov. 22 & it’s is now the 27th & my status
still says “in progress” why is it taking so long to ship??
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Re: Why is my order still pending?
My order was placed this past Friday morning , it said to expect and 2-4
day delay. It still says pending , I am worried , will I ever receive my
product? What does pending mean ? I spent over $100 on...
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I placed orders on Nov 3rd 4th and 5th. My orders from th...
I placed orders on Nov 3rd 4th and 5th. My orders from the 3rd and 4th
shipped today. As Rouge I get 3 day. Sephora shipped them overnight to
get here on time. I think they just got way backed up from...
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$50 gift card with free makeover??
I received a $50 gift card and it came with a 45-minute makeover and I'm
not sure how to book that. I spent the $50 last night being that it was
Cyber Monday however I don't know how to book the makeover. can someone
please assist me with this?
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RE: $50 gift card with free makeover??
On the left side bar click Stores and Services > open Book a Reservation
> it will take you to online booking to chose your store and date of
service. Hope this helps 🙂
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Online order pending for 10 days
I placed an order on 5/31 that still shows as pending. I understand
delays happen but 10 days seems excessive. I called customer service and
was told the distribution center was on backorder. I'm stil...
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Re: Online order pending for 10 days
I'm having the same problem, been pending for 11 days now 😞 Put my
order on the 16th
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Re: Online order pending for 10 days
Hi @ptricia435, I'm so sorry to hear this! I'll send you a private
message after looking into this for you.
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Re: Online order pending for 10 days
I am in the same boat. I'm ending my VIB Rouge status and going
elsewhere. The phone center was so incredibly rude. Still no shipping
date 10 days in
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Re: Online order pending for 10 days
Hi @hollyb1221, I'll look into this for you as well, and send you a PM
shortly. 🙂
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13 MM Followers Sweepstakes
SWEEPSTAKES ALERT! Thanks for helping us reach 13 MILLION followers on
Instagram—we couldn’t have done it without you! To celebrate, enter our
#SephoraSweeps for a chance to win this must-have #Sephor...
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Re: 13 MM Followers Sweepstakes
My username is @mishelliec085 my friends is @foxyfitsd. I accidentally
entered incorrectly above.
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Marc jacobs reward
I was interested in getting the 500 point marc Jacobs reward but became
hesitant when the description says it only comes with three things while
the photo shows it comes with five things. Does it come...
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Re: Marc jacobs reward
I noticed that as well once I had already placed my order. I just got it
and it does in fact come with deluxe sizes of both Sugar Sugar and Slow
Burn!
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Re: Fenty foundation restock
Hi @Marlenz04, It looks like this shade is available on Sephora.com!
Best, Mali
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Re: Fenty foundation restock
when will you guys restock shade 120? trying to get it for my moms
birthday in 1 week, bestfriends birthday in 2 weeks and for a christmas
present for my sister.
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Fenty Beauty Restock
When will the shades be restocked? I got matched wrong at the store and
was able to get some samples to find my right shade. Seems like they are
sold out online now. Wanted to know when I can expect a restock for
popular products such as this one.
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Re: Fenty Beauty Restock
Hi @BeanMortis, We currently do not have a set restock date for Fenty
Beauty, please stay tuned! 🙂 Best Regards, Raquel
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Re: Fenty Beauty Restock
are you guys going to restock anytime soon? im trying to get my friend
the fenty beauty foundation in 120 for christmas
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pro artist makeup chart
i finally got to grab up a proartist makrup chart, got a huge package in
the mail, obly to have an envelope inside, bext step is to call the
number and give them my code. so i called gave the lady my ...
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