"Succesfully Returned to Sender"??

[sydthekid17]

I ordered a few items on January 31st and had yet to recive them. I decided to track my order only to have it tell me that the delivery date was yesterday, but i never got anything. It told me that the package was "successfully returned to sender." I never cancelled my order or altered it in any way. I have not received a refund. Is there a way to ship it to my address without paying again???

[RaquelBT]

Hi @sydthekid17,

I'm sorry to hear this! I'll be sending you a private message shortly to assist. 🙂

Best Regards,

❤️ Raquel 

[Christa58]

Only thing I can think of is the delivery people got the wrong address, and when the person at the door said "no, not mine," they didn't look any further and just returned it to Sephora. You'll no doubt be credited soon.  Either that or somebody at your house declined the package. 

But you should let customer service know, so they can follow up.