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200,411 Posts
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Re: Received Broken Glamglow lip product
Hi @lkizzle, I'm so sorry to hear this. I will send you a private
message to provide further assistance. Stay Gorgeous, Penelope
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Samples in online orders
So I just got an order in the mail today, and it had no samples at all!
I’ve had orders in the past where a couple or all of the samples I’d
picked at checkout were substituted for other samples (whic...
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1 Reply
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Re: Samples in online orders
Hi @alisonleighs, I'm so sorry to hear this. I will send you a private
message to provide further assistance. Stay Gorgeous, Penelope
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Birthday gift
Is there anyway to change my birthday I didn’t know you could get a fee
gift until my friend showed me and now I don’t know when it says my
birthday.
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1 Reply
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Re: Birthday gift
Hi @kaitlyn639, I have updated your birthday in our system. Please send
me a private message if you need further assistance. Stay Gorgeous,
Penelope
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Return Denied
Today, I had a horrible experience at Sephora today. I went to exchange
products that were gifted without a receipt. I asked the manager if I
could exchange and use for store credit. I was told yes. M...
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1 Reply
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Retail Store Complaint - 86th and Lexington Avenue
Hello, What is the correct procedure to submit a complaint about a
retail store experience in New York? May I please have an email address
for the team that would address this issue. Thank you.
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4 Replies
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Re: Retail Store Complaint - 86th and Lexington Avenue
Hi Divaextra, I'm so sorry to hear that you had a bad experience. I will
be happy to assist you with this and will send you an email for more
information.
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3 Replies
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RE: Re: Retail Store Complaint - 86th and Lexington Avenue
I found the correct contact and she has already called me to follow up.
Thank you so much!
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Re: RE: Re: Retail Store Complaint - 86th and Lexington Avenue
Hi,Is can you forward me that email...had a similar issue today.
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1 Reply
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Re: RE: Re: Retail Store Complaint - 86th and Lexington Avenue
Hi @DCMODEL, Sorry to hear that you had a bad experience in store! I'll
send you a private message to assist you. -Mali
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Account Deletion
can someone please help me delete this account because i have another
one with all my points on it and i’m trying to put this email on that
account.
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16 Replies
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Re: Account Deletion
I need to delete my account because I signed up at Sephora in store and
when I went to sign up online I used my email I used to sign. Up in
store but when I sign up now I don’t nave the 100 points tht...
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3 Replies
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Re: Account Deletion
I just signed up for a sephora account and I have no idea how to delete
it. I don't have any points on this account or anything.
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1 Reply
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Re: Account Deletion
Hi @yellowpanda, I'll send you a private message to assist you. Thanks!
Best, Mali
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Re: Account Deletion
Hi @MixedMia, I'm sorry if we missed your post! If you still need
assistance with this, please send me a direct message with your
registered email address and Beauty Insider card number, and I will be
happy to assist further. 🙂Best regards, Laurie
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Re: Account Deletion
Hi @Anonymous! I'll send you a private message to assist you 🙂 Always,
Danee
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11 Replies
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RE: Re: Account Deletion
I need to delete my account because my insider points aren’t showing up,
I just bought lip gloss and the receipt says I have 227 points but my
Sephora account says 0
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Re: RE: Re: Account Deletion
Hi @AnaB2018, I'll be sending you a PM shortly to assist. 🙂 Best
Regards, ❤️ Raquel
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1 Reply
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Re: RE: Re: Account Deletion
Hi @Anonymous, I'll send you a private message. Thank you! Best regards,
Laurie
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Hi can you please send me a private message as well? I ha...
Hi can you please send me a private message as well? I have to delete an
account. I have this current account that has my points but I forgot the
pw to the email address associated with this account. ...
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6 Replies
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Re: Hi can you please send me a private message as well? I ha...
Hi @xchachax I will be happy to help combine your accounts. I will send
you a message to help.
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5 Replies
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Re: Hi can you please send me a private message as well? I ha...
Please send me an email in regards to combining my accounts as well. I
have two accounts; one of which uses my primary email but has 0 points
and another of which has all my earned points- but cannot ...
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2 Replies
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Re: Hi can you please send me a private message as well? I ha...
Hi @Anonymous, I'm happy to assist with linking your accounts for you!
I'll be sending you a private message shortly to assist. Also, I took
out your email address out of your post for security purposes. 🙂 Best
Regards, ❤️ Raquel
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Re: Hi can you please send me a private message as well? I ha...
my PRIMARY email that I check REGULARLY is XXXXXXXXXX Thanks!
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Re: Hi can you please send me a private message as well? I ha...
Why no one actually writes down how to delete the account? There are a
million posts on questions about account deletion yet it's kept a
secret...why? Just post the instructions how to delete the acco...
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1 Reply
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Re: Hi can you please send me a private message as well? I ha...
Hi @Anonymous, I'm sorry for any confusion! You won't be able to delete
your account on your end, and we are happy to provide assistance with
this. I'll send you a private message shortly. Thank you! Best, Laurie
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Denied Returns without a Receipt
This year I made VIP Rouge which means I spend over $1000 and for this
past Rouge event that is happening now. I was trying to return eye liner
without a receipt and was denied. I did not receive a wa...
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2 Replies
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Re: Denied Returns without a Receipt
I just received the RAR digital copy and found out that I returned 3
items totaling less than $100 starting with Nov 4th which was when the
VIB Rouge event started. Does that make sense? I started buy...
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1 Reply
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Warning/ denied returns
I ALWAYS carry my receipts with me when I make returns! I never return
an item without it’s receipt. And I’ve only returned things 3 times
throughout the year. So today I returned a glam glow and a mo...
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9 Replies
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RE: Warning/ denied returns
I did a return/exchange today at Sephora with my receipt and the new
receipt shows the return was without receipt. Do I need to worry about
being denied in the future? To top it off they did not give ...
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RE: Warning/ denied returns
I’ve been told that regular Sephora online orders and freestanding
Sephora store returns cannot be returned at a Sephora inside JCP like a
regular return. Their systems aren’t compatible and they have...
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1 Reply
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I just returned a Pat McGrath palette yesterday (it was a...
I just returned a Pat McGrath palette yesterday (it was a replacement)
to a Sephora Jc penny. Not even my freestanding Sephora which is 1 hour
away sells pat. the only issue I ran into was the product...
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Re: Warning/ denied returns
The same thing happened to me when I returned products to a Sephora
inside a JC Penny store. The cashier notified me before going through
with it, but she said it very fast and briefly, so I didn't co...
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RE: Re: Warning/ denied returns
Definitely call sephora and explain or go back to the store and speak to
the person and manager too
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I am sorry to hear of this. Right after I gave my receipt...
I am sorry to hear of this. Right after I gave my receipt, the Rep got a
call in the back and took it while still in process with me and when she
came out she said I never gave my receipt to her. I sh...
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