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200,275 Posts
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Color IQ Number?
Hi! I got a custom makeover earlier today and they did the Color IQ, but
I forgot to ask them to write it down for me and it’s not included in
the recap email I was sent (which you guys should definit...
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Re: Color IQ Number?
Hi @britt2731, If you're the shade N25 in Cover FX, your Color IQ number
match is: 1Y05. Please feel free to use our Color IQ tool here >
https://www.sephora.com/color-iq. Thanks! 🙂 Best Regards, ❤️ Raquel
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Unsuccessful Authorization
I ordered something and it got canceled because of 'Unsuccessful
Authorization'. I didn't even get an email regarding this. Why is that?
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Re: Unsuccessful Authorization
@Suhi6, I am going to look into this and send you a message in a moment.
Thank you.
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Package shipped to wrong address!
Hi, I recently sent a package only to realize that it was sent to my old
college address which I recently graduated from!I know mail services
won't accept it and the my package would be returned but I...
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Re: Package shipped to wrong address!
@alydesiree17, I am going to look into this and I'll send you a message
momentarily!
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Laura mercier tinted moisturizer
Is this product supposed to come with a seal? I just opened a new one
and it didn’t have one.
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Re: Laura mercier tinted moisturizer
Hi @05laura, Yes, the Laura Mercier Tinted Moisturizer usually comes
with a silver seal. I'm going to send you a private message shortly. 🙂
Best Regards, ❤️ Raquel
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I didn't get my beauty insider points!
Hi, I went to Sephora a while ago and bought for almost 300$ of goodies.
However, I looked back at the receit today and saw that the lady didn't
ask for my beauty insider card, so I didn't get any points!! Could
someone help me?
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Re: I didn't get my beauty insider points!
Hi @mikvsv, I'm so sorry to hear this. Please send me a private message
with a copy of your receipt so I can manually add your points to your
account. Stay Gorgeous, Penelope
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combing gift cards
i have 6 gift cards in all (some were purchased from Sephora, some were
purchased from Best But etc.). As only 2 are allowed in 1 online order.
r u able to help me to combine all of them to only one?
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Re: combing gift cards
Hi @Gavin425, If you'd like to place an order with multiple gift cards,
you can do it over the phone by calling our customer support team at
1-877-SEPHORA. Stay Gorgeous, Penelope
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How do I know if I have my birthday on here? 💙
I didn’t know whether I have my birthday set up here or nah 👀
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Re: How do I know if I have my birthday on here? 💙
Hi @Anonymous, I'll take a look and send you a PM shortly to confirm!
Bisous, Sian
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Broken becca highlighter
super stoked to receive my playbox this month! but the becca highlighter
was broken when i received it 😞 does anyone know if i can bring it into
the store to exchange it???
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Re: Broken becca highlighter
Sorry to hear about this @diemchinugget, I'm taking a look at this and
sending you a PM in just a moment. Bisous, Sian
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Re: May play points
Hi @JanieLP, Sorry for any confusion! I will send you a PM shortly.
Bisous, Sian
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Assistance Needed with Ontrac Failure to Safely Deliver Packages
Ontrac has left two of my paid for packages on the front outside steps
of my locked apartment complex. Despite having my apartment code and
managers code to be buzzed inside the complex to put the pac...
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Re: Assistance Needed with Ontrac Failure to Safely Deliver Packages
Hi @Anonymous, I'm really sorry to hear about this experience! Please
note, I have removed your order numbers from your original post for your
security. Upon review, a Beauty Advisor has been able to ...
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Regarding another order of mine
June 13th 2017,I bought the too faced born this way foundation. And I
have absolutely no idea why I bought it. At this point I didn’t know
much about makeup. This was my first ever bought foundation. ...
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Re: Regarding another order of mine
Hi @tatiana7282, Sorry to hear that this foundation did not work out for
you! At this time, Sephora does not accept returns for items after 90
days. I apologize for any inconvenience! Bisous, Sian
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Regarding one of my orders
I bought the becca soft light blurring setting powder February 17,2018 .
I’m just realizing now that it’s NOT right for my skin tone at all. And
I have used quiet a bit of it...can I return it and get...
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Re: Regarding one of my orders
Hi @tatiana7282, Sorry to hear that product may not be working out for
you! Sephora is happy to accept returns for new or gently used items
within a specific timeframe. All returns will be made at the...
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Re: Return online
Hi @Sazar, You can definitely return online purchases to your local
Sephora store. Please be sure to bring your order invoice with you. For
more information about our returns policy, please visit
www.sephora.com/returns. Bisous, Sian
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I just bought this from my local store today and when i opened it, it's completely damaged
Is there a way to get a replacement without having to visit the store
again? I have the receipt.
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Re: I just bought this from my local store today and when i opened it, it's completely damaged
Oh no! Sorry to see this @natalierosec! As this item was purchased, in
store, your best course of action is to contact the store directly for
assistance. Their phone number will be listed on your receipt. Bisous,
Sian
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Wrong shipping address entered
I realized after awhile after placing my order I had my old shipping
address entered. I called but I don’t know exactly what’s going to
happen and I feel like from what I understood the order itself w...
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Re: Wrong shipping address entered
Hi @calanie17 I'm sorry for the confusion with your order. I will be
happy to take a look and send you a message with more information.
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Wrong VIB rouge email used for points
Hi. I don’t know if this has been asked, I apologize if it has. My mom
and I were shopping at a location that I actually worked at for the
holiday so they know me. During our checkout my mom is unsure...
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Re: Wrong VIB rouge email used for points
Hi @lindsayce, I would be more than happy to look into this further for
you. I will send you a PM shortly. Best, Zakiya
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shipping issues
I made this order on Thursday at 11:05 Am and the order shipped two days
ago I am a Rouge member and also paid for flash 2 day shipping but now I
check it is arriving on Wednesday this is the 4th time...
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Re: shipping issues
Hi @Amreenvirani, I'm so sorry for any inconvenience. I took a look at
your order and can see that it contains a hazmat item. Because of this
item, your order is not eligible for Flash 2 day shipping ...
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what hazmat item usually it tells when placing the order...
what hazmat item usually it tells when placing the order but it didnt
dat anything.. why wasn't it mentioned during the order placement???
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Re: what hazmat item usually it tells when placing the order...
Hi @Amreenvirani, The Commodity Bergamot point reward in your order is
considered a hazmat item and is shown as having shipping restrictions
once it has been added to the shopping basket. Please send ...
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Says Delivered/ Package was not Delivered
My package says it was delivered last Wednesday but I have not received
anything
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Re: Says Delivered/ Package was not Delivered
Hi @halehss, I'm sorry to hear that you did not receive your order and
will send you a private message in just a moment to help. All my best,
Megan
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