shipping issues

[Amreenvirani]

I made this order on Thursday at 11:05 Am and the order shipped two days ago I am a Rouge member and also paid for flash 2 day shipping but now I check it is arriving on Wednesday this is the 4th time my flash two day shipping was not honoured and my shipping got pushed back with no communication......

[MeganBT]

Hi @Amreenvirani, 

I'm so sorry for any inconvenience. I took a look at your order and can see that it contains a hazmat item. Because of this item, your order is not eligible for Flash 2 day shipping and must ship via ground transport. Please send me a PM if can help with anything else. 

All my best, 

Megan 

[Amreenvirani]

what hazmat item usually it tells when placing the order but it didnt dat anything.. why wasn't it mentioned during the order placement???

[MeganBT]

Hi @Amreenvirani, 

The Commodity Bergamot point reward in your order is considered a hazmat item and is shown as having shipping restrictions once it has been added to the shopping basket. Please send me a private message for more help. 

All my best, 

Megan