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201,187 Posts
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Linking beauty insider card to account
I am wondering how to link beauty insider card to my account?
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Re: Linking beauty insider card to account
Hi @Anonymous, I will send you a private message so that I can help with
this. Thanks! Best Wishes, Janean
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Points not showing
I’ve been shopping in stores using my beauty insider card and earned
300+ points but when I get to register online my points doesn’t show up.
Is there any way to link the online account to my card?
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Re: Points not showing
Hi @Anonymous, I will send you a private message so that I can help with
this. Thanks! Best Wishes, Janean
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How to change my birthday date
I'm not sure what I put in for my birthday when signing up but it's
coming up on August 8th and I want to be able to get the offers during
my month. Please help!
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Re: How to change my birthday date
Hi @NikkiKittiKat, I will update your birthdate for you. Thanks! Best
Wishes, Janean
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“Unauthorized access”
I have used the same address and cards for years and my orders are being
canceled without explanation. I never receive email responses and keep
being placed on a list to be called back but never hear from anyone.
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Re: “Unauthorized access”
Hi @jamielmcg, I am so sorry to hear this! I will send you a PM for
further assistance. Best, Zakiya
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How do I delete a review?
I need to delete a review I posted yesterday, it only shows half of what
I wrote...grrr
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Re: How do I delete a review?
Hi @Cony1978, I will send you a private message to provide further
assistance. Stay Gorgeous, Penelope
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Which colour?
I usually buy the Sephora 10hr wear perfection foundation in colour 10 -
light ivory. Now with summer I’m finding it a bit light. What would be
the next shade up from this? I’m finding the way the col...
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Re: Which colour?
Hi @alittlebit88, I'd recommend the shade, 12 Light Ecru! If you have a
Sephora store in your area, I may suggest visiting the store to try out
this shade before purchasing 🙂 Always, Danee
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Why is it that my account is all messed up
Ok I had 460 something points and I had been waiting to order until the
reward section had things I wanted to spend my points on so I go to see
what rewards there are and my points are gone so I call ...
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Re: Why is it that my account is all messed up
Hi @Marie716, I'm so sorry to hear about this experience. I can see you
were being assisted by @melissabt who has escalated this issue. We are
hoping to have this resolved for you as soon as possible! Thank you for
your patience, Sian
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Hello well the points she gave me are now gone again exce...
Hello well the points she gave me are now gone again except 69 I didn't
even get a chance to use them
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Re: Hello well the points she gave me are now gone again exce...
@Marie716, I'm sending you a PM now.
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Account Hacked
So I'm reading some of the messages on here and realized that my account
isn't the only account hacked this is very upsetting that this could
happen and than to have to wait until you fix the problem ...
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Re: Account Hacked
Hi @Marie716, I'm so sorry to hear about this! I'm going to send you a
PM to help. Always, Danee
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Sephora Favorites Clean Beauty set sold out
The new Sephora Favorites Clean Beauty set is sold out online, any idea
if this will come back in stock? Also, was this set one of the ones that
is available in stores as well as online, and if so wha...
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Re: Sephora Favorites Clean Beauty set sold out
Hi @KKaboom! Generally, our Sephora Favorites sets are limited edition
and available while supplies last. Additionally, I'd recommend
contacting your local Sephora store to check if they have this set...
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RE: Sephora Favorites Clean Beauty set sold out
Usually when they’re gone, they’re gone til next year or season.
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So grateful
I was having a problem, DaneeBT asked me what I needed then made it
happen. She really helped a girl out and I just wanted her to know it
was received with gratitude. So, thanks on her!
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Re: So grateful
Thank you so much, @minusmymakeup! I appreciate your kind words. I'm
always happy to help 🙂 ❤️
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Did not receive points after purchase was made....
I recently purchased a few items at Sephora but I never received any
points for them. I spent a decent amount of money and woulda’ve really
liked those points. Is there anything I could do? I still have the
receipt! Thank you!
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Re: Did not receive points after purchase was made....
Hi @Anonymous! I'm sending you a PM to help 🙂 Always, Danee
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So I canceled my subscription
Last month I received an offer for flash shipping for $10 so I jumped at
not having to wait 10 days for my box. Then today I was told flash
shipping isn't available for Play Subscriptions only if you ...
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Re: So I canceled my subscription
Hi @Anonymous, We apologize for the confusion with the FLASH shipping
subscription. The website does call out that Flash subscriptions do no
apply to PLAY boxes due to the shipping method for the PLAY...
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Re: So I canceled my subscription
Yes I see that now but when I ordered flash I also ordered the Play
glitter eyes and that shipped in 2 days. That's not a Play Box? In the
end we have options now with subscription and we don't have t...
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Re: So I canceled my subscription
Hi @Anonymous, The PLAY! Glitter Eyes for Real Life box is not included
in the monthly PLAY! subscription. Sometimes the PLAY! team will create
special boxes for clients to purchase individually inste...
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Broken product
Hello! I recently made a purchase online and received my order.
Unfortunately one of my items broke and was completely spilled out
(kiehls midnight recovery concentrate) during the delivery process. I...
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Re: Broken product
Hi @stephacosta, I am sorry to hear this! I will send you a PM for
further assistance. Best, Zakiya
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Birthday gift reward
So my bday was in May but unfortunately I was going thru financial
hardships so I haven't been able to make any purchases to claim my
reward till now. So currently I have the bday reward in my cart bu...
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Re: Birthday gift reward
Hi @ELNene17, I am sorry to hear that. I will send you a PM for further
assistance. Best, Zakiya
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Is there a way to select the shade you want on foundation samples?
There is a current foundation sample I really want to try, but I can’t
figure out how to change the shade. Is there a way to do this? It seems
like all the foundation samples/promos are pre selected in shades way to
dark for me.
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Re: Is there a way to select the shade you want on foundation samples?
Hi @BreeRachelle, It depends on which sample you have selected. If one
of your three free samples is a foundation sample then you will not be
able to choose your shade. However, if you are using a pro...
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Help with linking card to account
I wanted to link my insider card to my account and wanted to know if I
can be helped with that.
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Re: Help with linking card to account
Hi @Anonymous, I can assist you with linking your accounts. I will send
you a PM for assistance. Best, Zakiya
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