Disconnect between top level ratings and # of reviews actually posted

[bec215]

I've noticed in the last few weeks - and maybe it's been an issue longer - that the quick view will show, e.g., "6 Reviews" and 5 star rating, while you go into the details, and there are actually 13 reviews - and not all are 5 stars. 

This morning, I saw one case (the new glitter gels) where the quick view said "1 review" and 5 star rating, while there were 2 reviews - one 5-star, and one 1-star.

If a review is found to be for the wrong product, I can understand excluding it from the overall reviews, but that's not what I'm seeing.... I'd like to know why is there a disconnect between reviews and ratings? 

[LaurieBT]

Hi @bec215,

Thank you for sharing this question with us! The quick view generally takes longer to update, and I understand this may cause confusion. Additionally, it can take 24-48 hours for submitted reviews to be posted on the product page, and not all submitted reviews will be posted. Please let us know if you have any questions. 🙂

Best regards,

Laurie