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200,648 Posts
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Re: Ouai Dry Shampoo Foam Exploded - 2nd Occurence
Oh no! @rubythursday That shouldn't be happening. Can you please send me
a private message with your order number so that I may look into this
for you? Cheers, Richard
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Points not appearing?
I made an in-store purchase a week ago and the points & purchase history
still hasn't appeared on my account. I still have the receipt so I was
wondering if anyone could help me out?
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1 Reply
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Re: Points not appearing?
Hi @Somomo, I see that our Email Team was able to assist with this. 🙂
If any additional assistance is needed, please feel free to send me a
PM. Thank you! Best regards, Laurie
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Gift cards with $0 balance
My husband purchased a gift card at one of your JCPenney locations for
$120 and when I went to use it it says $0 balance.
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Re: Gift cards with $0 balance
Hi @Anonymous, I am so sorry to hear this! I recommend contacting
JCPenney here > https://jcp.is/2K5l6J3 for assistance with your gift
card. Thanks! Best, Rebecca
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Re: Gift cards with $0 balance
Hello,I contacted their customer service and was told that I needed the
gift card number in question. I don’t have that number as the gift card
I was given is different than the one listed on the rece...
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1 Reply
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Re: Gift cards with $0 balance
Hi @Anonymous, It sounds like is likely a Sephora inside JCPenney gift
card, which can be redeemed at any Sephora inside JCPenney store or
online in the "Sephora" section of JCPenney's website. Unfort...
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No samples for th second time!
Both of my recent orders did not have even one sample in them. Can you
please just send me six samples?
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1 Reply
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Re: No samples for th second time!
Hi @Catlady5, I'm sorry to hear this. I'll be sending you a private
message shortly! Best Regards, ❤️ Raquel
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Points didn’t update
I made a purchase 25 August at Sephora store and as of today my current
points have not increased. How long does it take to reflect? The clerk
supposedly scan my card, so I don’t know.
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1 Reply
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Re: Points didn’t update
Hi @8319Princess, I'm sorry that you didn't receive points for your
recent purchase. I will send you a PM shortly to assist you with this.
Thanks! Best, Rebecca
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3 free samples
I never received my 3 free samples with my last order. I picked the
fenty beauty sample pack and was so excited about trying it. 😞
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1 Reply
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Re: 3 free samples
Hi @klakaner13, I apologize you did not receive your samples with your
recent order. I will send you a PM shortly to assist you. Best, Rebecca
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Package Says Delivered But Not There
Hey! I had two orders which shipped together, and yesterday it said they
were "out for delivery" until almost midnight, when it said they were
delivered at 6:20pm. However, there's no package outside,...
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1 Reply
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Re: Package Says Delivered But Not There
Hi @selizabethm, I am sorry to hear this! I will send you a PM shortly
to assist you with this. Best, Rebecca
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How can I get an item from the rewards bazaar before it sells out?
I’ve been eyeing the PRO Trucker Jackets forever, but the always sell
out before I even know they’ve been restocked. How can I get a jacket
before they are out of stock? Is there a way to reserve one?...
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1 Reply
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Re: How can I get an item from the rewards bazaar before it sells out?
Hi @lilbiznitch, Sorry for the trouble! There isn't a way to reserve
items in the Rewards Bazaar. I would check right at the start time for
releases on Tuesdays and Thursdays. -Mali
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Missing item from order
Earlier today I received an order that I placed online a few days ago
but whenever I opened the box 1 of the items I ordered was missing. The
item was listed on the invoice but it’s not in the box.
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1 Reply
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Re: Missing item from order
Hi @Katey22, I am sorry to hear that an item is missing from your order.
I will send you a PM for assistance. Best, Zakiya
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$100 reward
I was able to order 3 of the $100 Rouge rewards, but I really only
wanted 1. I called customer service after I got the confirmation emails
and was told I would get 3 emails to generate codes, but the ...
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1 Reply
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Unsuccessful Authorization Urgent order!
I have placed an order on Sunday 26th and today it appeared the
"Unsuccessful Authorization" status. I am on trip on the US leaving
Tuesday the 4th and I need to make sure that my order will arrive be...
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1 Reply
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Re: Unsuccessful Authorization Urgent order!
Hi @Anonymous, I am sorry to hear this! I will send you a PM for further
assistance. Best, Zakiya
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Help me to choose concealer
I'm using Bobbi Brown Skin Long-Wear Weightless Foundation with Ivory
0.75 shade. But I'm confusing when I'm choosing the concealer. Please
help me choose the concealer which color is suitable with foundation!
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1 Reply
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Re: Help me to choose concealer
Hello @huyenthuy, The BOBBI BROWN - Instant Full Cover Concealer - Ivory
would be suitable with the BOBBI BROWN - Skin Long-Wear Weightless
Foundation SPF 15 - Ivory 0.75. If you like to use the conce...
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Rouge $100 off coupon
Has anyone in Canada, particularly Western Canada received their Rouge
$100 off coupon yet? I’ve seen posts in groups of people receiving them,
but they’re mostly in the USA
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Re: Rouge $100 off coupon
Hi @RidgeMommaof3, The $100 Rouge Reward will be available in our
Rewards Bazaar at 9 AM PST. Stay Gorgeous, Penelope
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Re: Rouge $100 off coupon
Hi @Nonnakeav, The $100 Rouge Reward is exclusive to Rouge members.
Best, Steph
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$100 Reward Canceled after checking out
I was able to get through check out for the $100 reward in the rewards
bazaar but I saw it was processing in order status then canceled. Is
this typical? Just feel if your able to check out with a reward you
should be able to receive it.
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Re: $100 Reward Canceled after checking out
Hi @richytrishy, I'm so sorry to hear this. I will send you a private
message to provide further assistance. Stay Gorgeous, Penelope
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1 Reply
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Re: $100 Reward Canceled after checking out
Thank you for reaching out but I still think that canceling the order
after it went through was not right considering it is and emailed GC.
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Not Receiving Promo/Reward Emails/Mail?
I didn't receive the 20% off Promo Card in the mail, nor did I receive
any email communication about it (as I usually do since past 6 years).
Also, the rewards email that was sent out this morning, sh...
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1 Reply
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Re: Not Receiving Promo/Reward Emails/Mail?
Hi @FlawsomeBeauty, I'm so sorry to hear this. I will send you a private
message to provide further assistance. Stay Gorgeous, Penelope
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$100 reward
Hi - I immediately looked both online and via app for the $100 reward
that I thought was launching today. While there were quite a few others,
I could not locate the 2500 gift card online link. Please advise.
Thanks, Lisa
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Re: $100 reward
Hi @freud, The $100.00 Rouge Reward is located under the 2500 point
rewards in the Rewards Bazaar. The Rouge Rewards is now sold out. Please
check back on Tuesdays and Thursdays for new rewards. Stay Gorgeous,
Penelope
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Re: $100 reward
The $100 reward dropped couple of minutes after 9am PDT. It was there
for sometime and is gone now. Hopefully, you got it!
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Shopping by Colour IQ
I have a default colour IQ number attached to my beauty insider account
but I don’t know how to find my shade matches on the Sephora app...any
advice?
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1 Reply
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Re: Shopping by Colour IQ
@jennabella81 You can type your Color IQ number in the search bar to
pull up all your matches!
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