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200,409 Posts
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didn't get my points
I made an online purchase but I never got my insider points from it. I
would really appreciate some help thanks!
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Re: didn't get my points
Hi @Bellaanabella, I'm going to look into this then send you a Pm!
Always, Danee
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Sample substitute
Hey Sephora- Help provide sample substitutes that make sense. This is
the third time I did not receive my first choices- and I get why - you
have explained before. BUT please send sample substitutes t...
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Re: Sample substitute
Hi @orlandoflsephora, I'm sorry to hear about the sample substitutions
you received in your order and thank you for sharing your feedback with
us! Please know that we greatly appreciate your feedback ...
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Price Adjustment for an item bought one week ago
I just received my order in the mail yesterday for an order I placed
exactly one week ago 12/07/18. I just got a notification in my app to
check the new sale. One of the items I bought is in that sale...
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Re: Price Adjustment for an item bought one week ago
Hi @jvgreen, I can help with that! I am sending you a private message
with more details. Regards, Kevin
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Gift Cards
Hey ladies! I was recently gifted a gift card and it came with a
beautiful card holder. I also purchased a gift card and got the standard
mirror. Just wondering if we're able to request the card holde...
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Re: Gift Cards
Hi @jessicabb! This sounds like it may be something that's in-store
only! At this time, gift cards purchased online will just come with the
mirror. I would reach out to your local store, or ask the pe...
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Wrong receipt and no samples... what's going on??
I just opened one of my online orders to find, once again, no samples in
my shipment. On top of that, the receipt they gave me was for a
completely different person and a different set of products. It...
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Re: Wrong receipt and no samples... what's going on??
Hi @Jvala - I'm so sorry to hear that! I am sending you a private
message to help. Regards, Kevin
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Lost package
Hi so I ordered from Sephora on weekly event. I placed 2 orders it was
shipped by the ontrac. Again.please don't send me any package delivered
by ontrac,peope say they have lost so many packages .it s...
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Re: Lost package
Hi @sweetzhuzhu, I'm sorry to hear this! I'm going to send you a PM
shortly for assistance! Best, Steph
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Samples - why do the even ask our preferences?
I am SO over never EVER getting the samples I select with my order. How
am I to try new products to potentially buy if I NEVER get what I
select? Tempted to take my business elsewhere. So frustrated.
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Re: Samples - why do the even ask our preferences?
Hi @TaylorHC, I know that samples are a wonderful addition to any order
and I'm sorry the samples you selected were not included in your
package. I'm going to send you a PM shortly for assistance with this.
Best, Steph
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How can I link my VIB card to my online account
Hello! I have a physical and an online VIB status card and I wanted to
link them all into one to accumulate all my points. Any help would be
greatly appreciated!! -Kim ❤️
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Re: How can I link my VIB card to my online account
@Anonymous I will send you a PM to help with this.
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Re: How can I link my VIB card to my online account
@AnonymousI'd recommend contacting customer service, either by calling
or posting in the Customer Support Group here:
https://community.sephora.com/t5/custom/page/page-id/GroupsLandingPage
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Missed points
Hello! My sister bought a couple of items Yesterday and didn’t add a
phone number. I was wondering if there was a way to add missing points.
I have the receipt! I’m so close to rouge, every point counts!!
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Re: Missed points
Hi @nessanicole7, I'm going to send you a PM shortly for assistance with
this! Best, Steph
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RE: STATUS HELP
I have a question. So I am 35$ away from being at VIB status. And I was
wondering that if I spend that and become VIB does my status finish at
the end of December, which would mean I’m back at beauty insider for the
new year?
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Re: RE: STATUS HELP
@Shivi22 DianaHuynh is correct. If you qualify by 12/31 this year, you
will be a VIB until 12/31/19.
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Samples
I’ve read through some other posts so I know I’m not the only one... but
what is going on with the samples? Now I know they are free but I NEVER
get any of the samples I ask for anymore. That cannot j...
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Re: Samples
Hi kytothela, I'm sorry to hear about your experience. We do have
several distribution center and the free sample levels vary between
them, so unfortunately we do have to make substitutions if the dis...
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Registering a Sephora Brand Beuaty tool
I tried to post this before from my phone, but for the life of me, I
cannot find the post! I bought a Sephora brand straightener and it says
to register it for the warranty against manufacturer defect...
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Re: Registering a Sephora Brand Beuaty tool
Hi @emilyanne713 I will send you a PM with more information.
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Re: Registering a Sephora Brand Beuaty tool
Hi @KMart919, I'll send you a private message to assist shortly. Thank
you! - Laurie
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Re: Registering a Sephora Brand Beuaty tool
Where do I register a hair dryer ...if you do not register you lose your
warranty and I cannot find any place to register it Thank you
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Re: Registering a Sephora Brand Beuaty tool
Hi @HarrySally, I'll be sending you a PM shortly with more information.
🙂 Best Regards, ❤️ Raquel
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Re: Registering a Sephora Brand Beuaty tool
Hi! Same question - got a new Sephora styling flat iron that I wanted to
register 🙂
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Re: Registering a Sephora Brand Beuaty tool
Hi @keynull, I'll be sending you a PM shortly in regards to this. 🙂
Best Regards,❤️ Raquel
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price adjustments
hey all! I ordered the Becca lip gloss and highlight combo on Tuesday
for $34 online then today I see it is on sale online for $19. Will
Sephora do a price adjustment? I have to applaud Sephora becaus...
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RE: price adjustments
@cyclefox76, that happened to me last week and I called CS and they said
they ONLY do price adjustment within 5 days of purchase. I ended up
returning a few things and didn’t bother to re-purchased be...
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Re: price adjustments
they actually DO price adjust, if you call them and politely ask. i
think it's a waste of product to just return something, and then buy the
item again. this is because sephora does not resell "return...
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Re: price adjustments
I just spoke to customer service. they said they do always offer price
adjustments and anyone on the customer service team can do it for you.
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Sephora will not do price adjustments. You can however re...
Sephora will not do price adjustments. You can however return the
product and then repurchase it.
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