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Post in Customer Support
TaylorHC
NEWCOMER I Rouge
‎12-14-2018 12:49 AM
‎12-14-2018 12:49 AM

Samples - why do the even ask our preferences?

I am SO over never EVER getting the samples I select with my order. How am I to try new products to potentially buy if I NEVER get what I select? Tempted to take my business elsewhere. So frustrated.
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1 Reply
StephanieSBT
ALUM II Insider
‎12-14-2018 08:22 AM
‎12-14-2018 08:22 AM

Re: Samples - why do the even ask our preferences?

Hi @TaylorHC,

 

I know that samples are a wonderful addition to any order and I'm sorry the samples you selected were not included in your package.  I'm going to send you a PM shortly for assistance with this.

 

Best,

 

Steph 

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  • 1 reply
  • ‎12-14-2018 12:49 AM
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