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200,401 Posts
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Re: No more free custom makeovers for Rouge?
Hi RabiaAziz, I apologize for the confusion! Full Face Makeovers are
still complimentary for Rouge clients.
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Advent calendar
I purchased the castle advent calendar for 50 dollars. One day had 3
stickers another had a plastic bracelet and so on. I should have done
more research but it is sephora and I thought it was a great ...
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Re: Advent calendar
Hi @Anonymous I'm sorry to hear that you are unhappy with the advent
calendar. We do accept returns for gently used items. You can view our
full return policy here> https://www.sephora.com/returns-exchanges
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packages missing
I ordered exactly $56.71 of makeup and I put in my address right but the
packages never came in two weeks later I get a letter from the UPS store
stating they have it but they will return it if I don’...
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Re: packages missing
Hi @Anonymous I'm sorry to hear about your experience. I will send you a
PM to help.
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Points After Purchase
My boyfriend recently bought perfume for me at Sephora, but he did not
give the cashier my phone number. Can I still add the points after
purchase? I have the receipt.
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Re: 500 points items no longer available
Hi @RosaMaris1, New rewards drop in our Rewards Bazaar each Tuesday and
Thursday. Please continue to check back for exciting new rewards each
week! 🙂 Warm regards, Laurie
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Shipping
I became a Rouge member last month and I was so excited for the perks !
I ordered something Wednesday the 12th at night. My expected delivery
day is the 21st ! That’s 7 business days ! That’s over double the 3 day
perk ! So bummed !
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Re: Shipping
Hi @Chelocean Congratulations on obtaining Rouge status! I will look
into this for you and send you a PM with more information.
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Sephora employee refused to help me
I went to Sephora looking for help with finding the right foundation and
to learn how to do a smokey eye (because I suck at it!) Well I asked the
lady for help and she said she was too busy and then w...
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Re: Sephora employee refused to help me
Hi @Marrrryyyyy I'm so sorry to hear about your store experience! I will
send you a PM for more information.
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Kat Von D
Hello,I was wondering if Kat Von D Lock it powder Foundation is going to
be discontinued? I go on the sephora it says you currently do not
carrying it. Are you out of stock or are you no lo inger carrying it?
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Re: Kat Von D
Hi @GabsMS This product is showing as discontinued in our system. I'm
sorry for the inconvenience. If you are looking for something similar, I
recommend trying MAKE UP FOR EVER - Pro Finish Multi-Use Powder
Foundation
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Received Broken Lipstick
I bought two Pat McGrath mini lipsticks in Epson on Black Friday. I just
opened the package today, one of them is perfectly fine, but the other
one’s tip was broken, there was lipstick outside on the ...
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Re: Received Broken Lipstick
Hi @ellen8186 Oh no! I'm sorry to see that! I will send you a message to
help.
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Missing samples
Received my order today but the samples were missing. I was hoping to
get the samples so i could try out the product. Were they all out?
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Re: Missing samples
Hi @dredrehart I'm sorry to hear that your samples were not included in
your order. I will look into this for you and send you a PM with more
information.
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perk facial
why are some people saying that you have to buy $75 in skincare (as in
makeup purchases don't apply) to get the Perk facial? one person even
said the person doing the facial made them buy the products...
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Re: perk facial
Hi @jenpatel, I'm sorry for any misinformation you may have been
provided! It is not required for the client to purchase the items that
the Cast Member uses during the appointment. $75 in merchandise ...
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thanks so much!!!! I figured it wasn't legit info bc well...
thanks so much!!!! I figured it wasn't legit info bc well, it was on FB
and I've never experienced any of these issues myself. However, one of
the women saying the $75 purchase has to be skincare actu...
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#FallLipSweepstakes
I was wondering if the Fall Lip Sweepatakes winners were anounced lol i
am so curious !!
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Re: #FallLipSweepstakes
@ellie786, Potential winners will be selected from all eligible entries
received during the Sweepstakes Period in a random drawing conducted by
Sponsor on December 14, 2018 and will be notified by email. Thanks!
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Re: Hi! I was wondering if and when the DE Sukari Babyfacial will be available for online purchase in Canada. I'm dying to try it!! Thanks!
Hi MidniteDiva, Sorry, we do not currently have more information at this
time but please continue to check back for updates. Thanks for your
patience!
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Re: Hi! I was wondering if and when the DE Sukari Babyfacial will be available for online purchase in Canada. I'm dying to try it!! Thanks!
@ZannaBT wrote:Hi MidniteDiva, Sorry, we do not currently have more
information at this time but please continue to check back for updates.
Thanks for your patience!Any news yet!
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Unhappy with unflattering lipsticks in Play box
Hi - I keep getting very unflattering nude/nude-ish lipsticks in my Play
box. I end up having to throw them away because they make me look like a
corpse. Not a good look. This is a waste and I would a...
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Re: Unhappy with unflattering lipsticks in Play box
Hi @BeachAnglophile, I'm sorry to hear you're not satisfied with the
lipsticks you've been receiving in your PLAY! boxes! Regretfully, we
don't have an option where our PLAY! subscribers can opt-out o...
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Re: Unhappy with unflattering lipsticks in Play box
I don't really want to opt out of receiving lipsticks - I just want to
get more flattering colors. I see other boxes every month that have
colors I would prefer. Is there a way to determine what in my...
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Re: Unhappy with unflattering lipsticks in Play box
@BeachAnglophile, I'm sorry there isn't a way for me to determine this
but I have forwarded your feedback to our PLAY! Team regarding the
lipstick shades that are being sent!
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didn't get my points
I made an online purchase but I never got my insider points from it. I
would really appreciate some help thanks!
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Re: didn't get my points
Hi @Bellaanabella, I'm going to look into this then send you a Pm!
Always, Danee
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Sample substitute
Hey Sephora- Help provide sample substitutes that make sense. This is
the third time I did not receive my first choices- and I get why - you
have explained before. BUT please send sample substitutes t...
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Re: Sample substitute
Hi @orlandoflsephora, I'm sorry to hear about the sample substitutions
you received in your order and thank you for sharing your feedback with
us! Please know that we greatly appreciate your feedback ...
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Price Adjustment for an item bought one week ago
I just received my order in the mail yesterday for an order I placed
exactly one week ago 12/07/18. I just got a notification in my app to
check the new sale. One of the items I bought is in that sale...
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Re: Price Adjustment for an item bought one week ago
Hi @jvgreen, I can help with that! I am sending you a private message
with more details. Regards, Kevin
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Gift Cards
Hey ladies! I was recently gifted a gift card and it came with a
beautiful card holder. I also purchased a gift card and got the standard
mirror. Just wondering if we're able to request the card holde...
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