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200,591 Posts
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Re: Just received....
Hi @DianaHuynh, I am in the process of sending you a PM now to assist
you. Thanks! Best, Rebecca
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Re: Damaged Palette
HI @DianaHuynh, I am so sorry to see this. I will send you a PM to
assist shortly. Thank you! Best, Rebecca
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Where’s my hairdryer?
I recently placed an order for a drybar hairdryer set and used some
points to get a few freebies. The rewards items came by themselves and
when I checked on the status of the hairdryer it says delivered but not
here
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Help! Unsuccessful Authorization
I recently placed an order online, but now the order status
“Unsuccessful Authorization”. (The order status was “In Progress”) I
talked to my bank representatives they told me the transaction has
appr...
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1 Reply
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Re: Help! Unsuccessful Authorization
Hi @Anonymous, I will send you a PM to assist you. Thank you! Best,
Rebecca Sephora Facebook Team
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HOLIDAY BONUS SALE VIB ROUGE
I'm a Rough but for some reason, I cannot use the code for the Sephora
sale. It said I am not a rouge but it even says on my profit that I am
still a rouge unit Dec 31, 2018. Is anyone having the same problem as
me?
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1 Reply
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Re: HOLIDAY BONUS SALE VIB ROUGE
Hi @Angelmengg, I'm going to send you a PM shortly for assistance with
this! Best, Steph
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Damaged natasha denona pallet
I just received my Natasha Denona sunset pallet and two of the shades
look really wet. I payed so much for this pallet and it shouldn’t look
like this for a pallet that costs so much.
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1 Reply
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Re: Damaged natasha denona pallet
Hi @mdhil, I'm sorry to hear that you received the palette in that way.
I'm going to send you a PM shortly for assistance! Best, Steph
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Visa Card Payment
Hello,I'm making an order with my local bank's Visa Card.At my checkout,
it's asking me my billing address but there has no country with my
country name - Myanmar.I cannot add other country's billing ...
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1 Reply
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Re: Visa Card Payment
Hi @Anonymous, I'm sorry to hear that you are experiencing difficulty.
To successfully place orders on our website, the billing address must be
based in one of the following countries: Argentina, Aust...
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Empty package?
Hey beauty lovers, I recently got the drunk elephant party gift set with
the all retro. I’ve been loving drunk elephant for a couple of months
now! Anyways, my package came in with my samples and ever...
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1 Reply
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Re: Empty package?
Hello @Anonymous, I'm sorry to hear that you received the Drunk Elephant
Rescue Party Kit empty. I'm going to send you a PM shortly for
assistance! Best, Steph
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Credit questions
I recently got store credit but only like to buy things online as you
guys have certain brands and products online only. Is there any way I
can convert my store credit to online credit?
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1 Reply
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Re: Credit questions
Hi @Anonymous, At this time, we're unable to convert store credit to
online store credit. We apologize for any inconvenience caused. Best,
Steph
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How to link my Beauty Insider card to my online account?
I just created an online account and it says I have 0 pt. Can someone
help me to transfer/link my beauty insider card to my newly created
online account?
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1 Reply
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Re: How to link my Beauty Insider card to my online account?
Hi @KerryWong, I'm going to send you a PM shortly for assistance with
this. Best, Steph
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3 day shipping??
I am trying to order a last minute gift for christmas and since I am a
VIB Rouge I have free 3 day shipping, i’ve never used this perk but when
I went to order my items it did not give me and option u...
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1 Reply
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Re: 3 day shipping??
Hi @tianah1, I'm going to look into this further and send a PM shortly
with more information. Best, Steph
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How to link my beauty insider card to my online account?
I just created online account and it says I have 0 pt. I know my beauty
insider card is VIB card. Can someone help me transferring/linking my
beauty insider card to my newly created online account?
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1 Reply
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Re: How to link my beauty insider card to my online account?
@Anonymous, I am sending you a message now to link up your accounts!
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Why store credit can’t be used online
Feels like it’s so inconvenient that we can’t use store credit online.
And that’s so bad if you wanna buy something online only or something
sold out in the store but still available online. Why I nee...
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1 Reply
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Re: Why store credit can’t be used online
Hi @Amberlll, I'm sorry for any inconvenience and thank you for reaching
out with this feedback. Although store merchandise credit cannot be used
as a payment method for online orders, it will never e...
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Wrong item shipped
SEPHORA COLLECTION - Gel Mask Hydrating & QuenchingI received the
Sephora Gel makes in the mail with my paid order but I did not order it.
Also the item that I did order BELIF - Winter Waterdrop Kitdid not
arrive.
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1 Reply
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Re: Wrong item shipped
Hi @Loops17, I'm so sorry to hear this. I will send you a private
message to provide further assistance. Stay Gorgeous, Penelope
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delivered to sender???
What happened to my order placed back on November 13th? it is already
Dec 19th. And in Dec. 3th it said delivered to sender? What does that
mean?
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1 Reply
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Re: delivered to sender???
Hi @Anonymous, Upon reviewing your order it looks like the carrier had
an error with delivering your package due to address error. I will send
you a PM to assist you shortly! Thank. -Helen
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Rouge Question about the Natasha Denona Tropic & purple blue palette - Susan Jolly
Hi,I had started a conversation in the Eyes group, regarding the Natasha
Denona Tropic & Purple Blue Palette, I had a lot of things I planned to
purchase by yesterday with the 20%, I had tried in the ...
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Re: Rouge Question about the Natasha Denona Tropic & purple blue palette - Susan Jolly
Hi @SuzieQJ, I'm sorry to hear this! Generally, per the Beauty Insider
Community Guidelines, we ask that clients refrain from posting the same
information across multiple Groups, however it does not a...
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Re: Rouge Question about the Natasha Denona Tropic & purple blue palette - Susan Jolly
Hi @LaurieBTThat isn’t really helpful. When I posted it, it said it was
a success & then I did what I always do when I post, I went back out,
then back in and it was there. This is the 2nd time that h...
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Re: Rouge Question about the Natasha Denona Tropic & purple blue palette - Susan Jolly
Hi @keelybt, & @JaneanBT,Hi I think the Mod who responded is offline
now, can someone please help me with my above post?Thanks, SuzieQ
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Re: Rouge Question about the Natasha Denona Tropic & purple blue palette - Susan Jolly
@SuzieQJ We aren't able to locate another post and I apologize for the
inconvenience. The Rouge hotline number is 1-855-55-ROUGE
(1-855-557-6843).
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1 Reply
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Re: Rouge Question about the Natasha Denona Tropic & purple blue palette - Susan Jolly
Thank You for the phone number. I’m not sure it matters, things seem to
be so difficult so often.Thank You for your time.
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1 Reply
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Re: Sephora PLAY Box
Hi @Ahliasiv, I am very sorry about that! I will send you a private
message so that I can help you with this. Thanks! Best Wishes, Janean
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missing cap.
Just received my play box and my treStique lip glaze is missing the lid
😞 . Can I possibly get sent another one? I am so sad. this is a
beautiful color.
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Add Points
My mother in law purchased some items for my birthday as gifts. She had
the cashier help her to find my account but was unable. She sent me a
picture of her receipt so I can get the purchase added to ...
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