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198,937 Posts
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Re: Shipping Charge
Hi @jULES804 I appreciate your feedback and will share it with the
appropriate department for review. Please note that shipping is free on
order over $50.
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Re: Shipping Charge
ty Keely! Actually, I tried deleting this, as I thought it might seem
offensive to some.
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Review Submission Error
I tried to write a review for the Benefit Cosmetics Hello Happy Flawless
Brightening Foundation (what a joke of a name, it is certainly full of
flaws) and I keep getting re-directed to a submission er...
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Re: Review Submission Error
Hi @Lanimal I'm sorry to hear that you are having difficulty leaving
your review. I recommend clearing your cookies/cache or trying a
different browser, as this often helps.
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My order is being delivered in two packages, one has arrived the other hasn't left yet.
I placed an order on August 23 (Friday) for three items plus two
samples. I used the app to check the status on the order on August 24
(Saturday) and it said that my items will be delivered on August ...
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Re: My order is being delivered in two packages, one has arrived the other hasn't left yet.
Hi @karmarose I'm sorry to hear that you haven't received the second
portion of your order. I will look into this for you and send you a PM
with more information.
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Points
signed up online to try and add the card number to an online account,
but I can't see where to add the card number, so my online account shows
the points for my instore purchases too, can you help? Thank you
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Re: Points
Hi @Sandra554 I will be happy to help you combine your accounts. I will
send you a PM for more information.
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Re: Wrong shipping address entered
Hi, you’re telling me you can’t change the address of the item before
it’s shipped? Extremely disappointing.
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Re: Wrong shipping address entered
Hi @aralilaclily We're not able to make changes to an order once it has
started processing and I apologize for the inconvenience. I see you have
now been assisted with this by phone and email.
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Order has not shipped
I placed an order on August 21st and have yet to receive a shipment
confirmation. I only have an order confirmation email and I am unable to
view the tracking info or find the order details on my account as I
checked out as a guest.
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Re: Order has not shipped
Hi @kxmberly Oh no! I will be happy to look into this for you and send
you a PM with more information.
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Received damaged item in order
I received my order today. One of the items was the Stacked Skincare
dermaplaning tool refill. All of the blades inside appear dirty/rusted.
I would like a replacement but I'm not sure how to proceed since I
purchased this during the sale.
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Re: Received damaged item in order
Hi @lewissrl Oh no! I'm so sorry to hear that! I will send you a PM for
more information.
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stolen package
my tracking states my order was delivered today but it wasn’t anywhere
on my front porch. i really hate that the boxes say “sephora” on it and
pretty advertise what could be in there. i’m so upset and annoyed.
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Re: stolen package
My package also states that it was delivered and it is no where to be
seen. I have never had a problem with packages getting stolen and I am
holding out hope that maybe it is a glitch in the system an...
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Re: stolen package
Hi @txchristina, I am sorry to hear this! I will send you a PM for
further assistance. Best, Zakiya
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Re: stolen package
Hi, I also had a similar situation. My package was delivered today and
by the time I got home the package was ripped open and everything was
gone.
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Re: stolen package
Hi @Anonymous I am so sorry to hear this! I will send you a PM for
further assistance. Please note that I removed your order number from
your original post for your account security. Best,Zakiya
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My E gift card purchase
HiI've purchased an e gift card as a birthday gift for my sister and it
was supposed to be sent to her hours ago but she hasn't received it yet.
I don't know if I was charged for it because there was ...
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Re: My E gift card purchase
Hi @Quang98, I will send you a private message so that I can look into
this for you. Thanks! Best Wishes, Janean
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Delivery
Did anyone have any issues with delivery? It shows the tracking number
and it was delivered but the package never to be found. Is Sephora good
at replacing items?
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Delivery
This is my first issure ever with delivery. my package tracking didnt
update in 5days after it had already shipped. i contacted the
carrier(lasership) and they told me to wait an additional 2 days of ...
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Re: Delivery
Hi @Syreeta25, I am sorry to hear about your order experience and
appreciate you for sharing this feedback with us. If you need any
further assistance with your order, please feel free to send me a pr...
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Re: Delivery
Hi @bronzemakeup29, I am sorry to hear that you have not received your
package. If you have not already been assisted, please send me a PM with
your order number and I will look into this further for you. Best,
Zakiya
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Re: Delivery
@bronzemakeup29 I would call customer service so they can put a trace on
the package.
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Returns without credit card
I bought a few things I need to return, I don’t have the credit card
that was used for it, but I have the unopened items and receipt. Can I
take it in store and get store credit?
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Re: Returns without credit card
Hi @LivingUniverse, If the purchase date is within our return policy
time frames, then the store should be able to assist you with a return
to store merchandise credit. 🙂 Check out our full Sephora U...
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Can I use master card(debit) for paying my purchased stuff?
How can I use debit card as my mode of payment
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RE: Can I use master card(debit) for paying my purchased stuff?
How about Canada website? I’m using canada website then
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Re: RE: Can I use master card(debit) for paying my purchased stuff?
Hi @itsmeyel, I took a look further, and for orders shipping to Canada,
we currently accept Visa, MasterCard, American Express or PayPal (PayPal
is only available on the desktop site or mobile browser...
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Re: RE: Can I use master card(debit) for paying my purchased stuff?
@itsmeyel, yes, if you are shopping on our US website, you can use your
debit card!
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Re: Can I use master card(debit) for paying my purchased stuff?
Hi @itsmeyel, Yes, if you are currently shopping on our US website, you
can enter your debit card information at checkout! If you need
assistance in placing an order, please contact us via phone at
1-877-737-4672. Thanks! Always, Danee
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[HELP] Lasership: Lost My Package
Lasership claims they delivered my package at 3:33pm today and that it
was left in a lobby. Here's the thing - THERE IS NO LOBBY in my
building. Furthermore, there is only a small area for mailboxes (...
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Re: [HELP] Lasership: Lost My Package
Hi @Dani717, I am sorry for your order experience! I'll take a look
further and I'll send you a private message to help. Please note, the
screenshot was removed from your post for security purposes as...
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Reviews not appearing
I can not find two reviews I made a few days ago. Do you know why they
are not appearing?
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