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198,758 Posts
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Huda Beauty Palette Sale
So I tried to check out with my basket this morning, the Huda Beauty
Desert Dusk palette was one sale, but when I went to check out, the
palette was regular price? Now it isn't on the sale page but wh...
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changing shipping address
I accidentally used an old address when I placed my order. Is there any
possible way to change it?
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Re: changing shipping address
@Lilylolcheers the only way is to contact the shipping company right
away to intercept the package and have it delivered to a different
address for a fee or you can hold it at a UPS or Fedex store nea...
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Re: changing shipping address
@Lilylolcheers I'm pretty sure the only way to do that is to contact the
company once it ships. Depending on where you are, your package might be
delivered by UPS, USPS or OnTrac (not sure about FedEx...
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Rouge Tier Celebration +750 points
I had 750 points added to my basket, but this night I tried to buy some
items but didn’t let me do it! This is very disappointing!
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Re: Rouge Tier Celebration +750 points
Hi @OxiG I will be happy to look into this for you and will send you a
PM with more information.
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Re: Rouge Tier Celebration +750 points
I added my rouge points in a separate "purchase", I think it just might
be a glitch in the system. You get to pick your celebration gift without
making a purchase if that makes sense.
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Missing Sephora order
Placed an order during the summer sale on August 20th. I received a
notification on my app that the parcel was delivered to my business
August 25th. I have reviewed the cameras at my workplace as well...
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Re: Missing Sephora order
Hi @MeganF1219, I am so sorry to hear this. I will look into this
further and send you a PM. Best, Rebecca
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Sephoria...
I want to sell my wristbands because for the life of me NO BODY IS
HELPING ME REGISTER THESE WRISTBANDS. I’ve called and emailed EVERYONE
and I’m pissed off. I could only register ONE WRISTBAND. So if...
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Re: Sephoria...
I'm sorry for the trouble you're having, Chelsi. It looks like we are
waiting to hear back to give you an update. We will reach out via PM
when more information becomes available. Best, Kevin
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RE: Re: Sephoria...
All the masterclasses are gonna be all filled up by the time I get the
issue straight but is the whole point in why I wanted to go. If this is
not fixed, today I’m disputing the charges with my bank o...
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Re: RE: Re: Sephoria...
I'm having the same issue! I emailed showclix who told me to email
sephora and then they told me to contact showclix! now, when I go in the
app to reserve, i click on make changes and nothing happens. WHAT DO WE
NEED TO DO?!
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Re: RE: Re: Sephoria...
@Anonymous Sorry to hear that! I will send you a PM for more
information.
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Wrong shipping address
I just placed an order through mobile and realized that I used my old
shipping address. I can't seem to find a way to change the shipping
address online. How can I correct the shipping address?
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is free shipping removed for rouge next year?
hi I just got the notification for being rouge all of next year. I was
aware that shipping had always been free for rouge but I just saw I
could choose from make overs or 750 points or free standard s...
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Re: is free shipping removed for rouge next year?
Hi @Shandz5, I don't believe we have received updates regarding this,
however I will send you a private message requesting a bit more
information to assist. Thank you! Warm regards, Laurie
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Sephora Order with Wrong Address
I just placed an order with my incorrect address and was wondering how I
could change it before it ships. I tried calling the number but the line
was busy.
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Re: Sephora Order with Wrong Address
Hi @Kennedi10, I apologize that we are unable to modify orders once they
are placed. I will take a look in more detail and will send you a
private message to help shortly. Thank you! Warm regards, Laurie
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Unsuccessful Authorization
I just buy something yesterday but the status said Unsuccessful
Authorization
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Re: Unsuccessful Authorization
Hi @Anonymous, I will send you a private message so that I can look into
this for you. Thanks! Best Wishes, Janean
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Re: Unsuccessful Authorization
Hi,I just ordered something earlier today, and noticed that the status
say "Unsuccessful Authorization". I looked through other posts and
noticed that maybe someone might need to fix this?Any help you can offer
would be much appreciated!
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Re: Unsuccessful Authorization
Hi @Uglee45, I will take a look in more detail and will send you a
private message to help. Thank you! Warm regards, Laurie
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returned and paid
My packed was returned and paid due to mu incomplete address. So I was
wondering does that me i got a refund? but why couldnt i see the money
back on my bank account yet?
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Re: returned and paid
Hi @Angelmengg, I'm sorry to hear this! I'll take a look and will send
you a private message to help shortly. Warm regards, Laurie
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Re: Delete my account
Hi @Anonymous, I will send you a private message to assist shortly.
Thank you! Warm regards, Laurie
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Lost package
My Sephora package got delivered today early and I couldn't find it
anywhere. I live in a house but in front of my house there’s a
restaurant and I guess is not very secure. I am really upset cause I ...
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Re: Lost package
Hi @Lesjio, This post has been moved to Customer Support. I am sorry to
hear that you have not received your order! I will send you a private
message to help shortly. Warm regards, Laurie
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Why Are You Still Using Ontrac?
Please.... please stop using Ontrac. They’ve taken a piece of my soul at
this point. I’ve never seen anything positive about the company and I
understand why. They lack competency at every level, from...
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Re: Why Are You Still Using Ontrac?
Yes! Sephora needs to stop using OnTrac. They lied and said my package
was delivered. I contacted Sephora 3 days after the supposed delivery
date and Sephora shipped a replacement order. Two days afte...
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Re: Why Are You Still Using Ontrac?
I'm currently dealing with customer service over OnTrac failing to
deliver my order. I tried to explain that OnTrac was the problem, but
they just put the order in again to deliver to my same address....
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Re: Why Are You Still Using Ontrac?
Hi @Melemi, I am so sorry to hear this. I will send you a PM to further
assist you. Thank you! Best, Rebecca
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Damaged item
Hi Customer Support, I ordered a Jo Malone Candle online. Today,I
receive it, but the candle is melted. The oil is everywhere. The product
is damaged on the way. I was wondering how to deal with it? I...
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Re: Damaged item
Hi @katetttt, I am so sorry about that! I will send you a private
message so that I can assist you. Thanks! Best Wishes, Janean
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